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Initiating The Network Communication Process Encrypting and Compressing Data For Transmission
Initiating The Network Communication Process Encrypting and Compressing Data For Transmission
1) Which two functions are provided by the upper layers of the OSI model?
(Choose two.)
*placing electrical signals on the medium for transmission
*initiating the network communication process
* encrypting and compressing data for transmission
*segmenting and identifying data for reassembly at the destination
*choosing the appropriate path for the data to take through the network
6) What is the correct encapsulation order when data is passed from Layer 1
up to Layer 4 of the OSI model?
• bits, frames, packets, segments
• frames, bits, packets, segments
• packets, frames, segments, bits
• segments, packets, frames, bits
7) What are two goals of the ISP help desk? (Choose two.)
• conserving support resources
• network optimization
• competitive scalability
• customer retention
• sales of network services
8) A customer calls the help desk about setting up a new PC and cable modem
and being unable to access the Internet. What three questions would the
technician ask if the bottomup troubleshooting approach is used? (Choose
three.)
• Is the NIC link light blinking?
• What is the IP address and subnet mask?
• Can the default gateway be successfully pinged?
• Is the network cable properly attached to the modem?
• Is the Category 5 cable properly connected to the network slot on the PC?
• Can you access your e-mail account?
9) In what two ways do Level 1 and Level 2 help desk technicians attempt to
solve a customer's problems? (Choose three.)
• talking to the customer on the telephone
• upgrading hardware and software
• using various web tools
• making an onsite visit
• installing new equipment
• with remote desktop sharing applications
12) What are two functions of the physical layer of the OSI model?
(Choose two.)
• adding the hardware address
• converting data to bits
• encapsulating data into frames
• signal generation
• routing packets
13) A customer calls the ISP help desk after setting up a new PC with a
cable modem but being unable to access the Internet. After the help desk
technician has verified Layer 1 and Layer 2, what are three questions the
help desk technician should ask the customer? (Choose three.)
*What is your subnet mask?
*What is your IP address?
*Is the NIC link light blinking?
*Can you ping the default gateway?
*Is the network cable properly attached to the cable modem?
*Is the network cable correctly connected to the network port on the PC?
17) What is the first step that is used by a help desk technician in a
systematic approach to helping a customer solve a problem?
• identify and prioritize alternative solutions
• isolate the cause of the problem
• define the problem
• select an evaluation process
18) A network technician has isolated a problem at the transport layer of
the OSI model. Which question would provide further information about the
problem?
• Do you have a firewall that is configured on your PC?
• Do you have a link light on your network card?
• Is your PC configured to obtain addressing information using DHCP?
• What default gateway address is configured in your TCP/IP settings?
• Can you ping http://www.cisco.com?
19) Which layers of the OSI model are commonly referred to as the upper
layers?
• application, presentation, session
• application, session, network
• presentation, transport, network
• presentation, network, data link
• session, transport, network
20) An ISP help desk technician receives a call from a customer who
reports that no one at their business can reach any websites, or get their e-
mail. After testing the communication line and finding everything fine, the
technician instructs the customer to run nslookup from the command
prompt. What does the technician suspect is causing the customer's
problem?
• improper IP address configuration on the host
• hardware failure of the ISR used to connect the customer to the ISP
• bad cables or connections at the customer site
• failure of DNS to resolve names to IP addresses