Understanding Team

Members

All rights reserved. The information contained herein is subject to change without notice. ©2009, Cognizant Technology Solutions
 The three tasks of a performance coach

 Understand the coachee

 Understand the performance gap

 Identify the best way to transfer the knowledge/skill

| ©2009, Cognizant Technology Solutions Confidential

 Understanding the coachee
Knowledge
» Areas of expertise

Interpersonal skills
» Lone contributor
» Team player

Working style.
» Stress levels
» Structure

Learning style
Values
Risk taking ability

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 Understanding their personality
How do they get their energy?
» Introvert
» Extrovert
How do they process information?
» Sensing
» Intuitive
How do they take decisions?
» Thinking
» Feeling
What is their general approach to life?
» Judging
» Perceiving

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 Understanding the performance gap

Is it an attitude problem?

Is it a knowledge problem?

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 Dealing with attitude deficit

Sizing up the problem

Right mix of incentives/disincentives

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 Dealing with knowledge deficit

Knowledge sharing is an art as well as a science

We need to understand the learning style of the recipient.

We must also be clear about the overall objectives

underlying the knowledge transfer.

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 Understand the preferred learning style

Reading

Listening

Viewing

On the job

Simulation

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 Activity

Service File Maintenance

Try and maintain a service file for each of your subordinates, which
may contain hard copies of :
 Their appointment letter
 Any certificates they achieve at work
 Copies of certificates of any courses they may do while associated
with the company
 Copies of awards, WOW card or any client/customer emails etc.

| ©2009, Cognizant Technology Solutions Confidential

Thank you!