Questionnaire Customer Satisfaction; Islamic and Conventional Banking

The objective of this study is to determine the customer satisfaction level. Please fill this questionnaire with you r best interest and we assure you that the information you provided will be kept confidential. Well be very thankful to you for giving us your precious time.

Name . Gender... Age ..

Bank ( Islamic,

Conventional )

Occupation.. Income

1. Islamic banks have fast and efficient counter services than that of conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

2. Speed and efficiency of transactions are better in Islamic banks than that of conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

3. Islamic banks have more interior comfort of branches as compared to conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

4. Islamic banks have experienced management as compared to conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

5. In Islamic banks document processing is faster than that of conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

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6. Islamic banks have efficient online banking system than that of conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

7. Islamic bank s have more efficient domestic and international coverage as compared to conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

8. Islamic banks have lower services charges than that of conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

9. Uniform services of branches offered in Islamic banks are better as compared to conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

10. Islamic banks offer more competitive product than that of conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

11. Management of Islamic banks is more confident as compared to conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

12. Islamic banks awareness programs on product and services are better than that of conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

13. Islamic banks have convenient branch locations as compared to conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

14. In Islamic banks availability of financial advices are better than that of conventional banks a) Strongly agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

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