MELISHA HARRIS

7243 S. Paulina Street Chicago, IL 60636 Melishar.Harris@gmail.com 708-595-4620 ___________________________________________________________________________________________________________ Objec tive Educa tio n March 2011 Present To obtain an entry level position in Information Technology where I can showcase excellent technical problem solving abilities and customer service skills Year Up/Harold Washington, Chicago, IL A one-year intensive educational training program that provides six months of technical and professional skills training, a six-month paid corporate internship and college credit. (Expected graduation date: January 2012) Courses include desktop support, IT Helpdesk, computer networking, Business writing, customer service, project management, and professional skills. Associate degree through Harold Washington College expected by September 2011 DuSable Leadership Academy, Chicago, IL High School Diploma

Education September 2005June 2009 Wo rk Experie n c e Ma. 2009- Aug 2009

Kids Hope United, Chicago, IL Office Assistant Advised clients regarding food stamps, child care, food, money management and house keeping Managed customer complaints in online database Responsible for putting data into the computer such as payroll information, DCFS Files and Office Inventory Responded to written and telephone requests for Healthy Living from teen parents Put Illinois To Work/ Aces Soul Food Cafe, Chicago, IL Cashier Prep Cook Issued receipts, refunds, credit, and change due to costumer Stayed late and prepped the food for the following day Provided personalized service to the elderly and the blind Responsible for maintain lobby cleanliness Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access) Proficient in document design and presentation software Proficient in use of general information systems and fundamental cloud computing concepts Familiar with web-based software applications Experience with installing, upgrading, and configuring various operating systems including Windows, Linux, and Mac OSX Experience with basic PC and network troubleshooting Available Upon Request

June 2010- Nov 2010

Techn ic a l Skills May 2010-Present

Person a l Refe ren c e