The Great Mind Challenge - Project Scenario Template Note: Already filled information should not be changed

1. Name of the Project Voice of Customer (VoC) Customers are most important entities for any organization. All organizations make sure that the appropriate feedback is taken on its products/services from customer as to constantly improve and innovate. The objective of system VoC is to have a framework in place for the organization, that allows the Customer Contact department to design and launch various Surveys and collect feedback from the customers. A. Customer Contact Department B. Sales and Marketing Teams C. Product / Service Design Teams D. Senior Management i. ii.

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Objective/ Vision

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Users of the System

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System to maintain a Question Bank. A question can have different answer types, i.e. Multiple choice, Text etc. iii. A question can be related to more than one product or service iv. Only Customer Contact users are to maintain the above Question Bank v. Customer Contact dept. from time to time can define various surveys. Each Survey to have following: Functional a. A Timeline Requirements b. For a Product/Service or a set of them (Atleast Eight) c. A set of questions d. Scoring criteria e. A set of customers / Public (open to all) vi. Ability to close/re-open survey, e-mail campaigns etc. lies with Customer Contact department only vii. Role wise security, i.e. the Product X design head can only see Surveys/reports related to product X only. viii. Reports to be available for Questions, Products, Surveys, feedback results etc. Non-functional i. Secure access of confidential data (users requirements details). SSL can be used. (Atleast Four) ii. 24 X 7 availability iii. Better component design to get better performance at peak time

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Flexible service based architecture will be highly desirable for future extension a. Escalation Mechanism, in case the employee, supervisor does not complete assessment in a stipulated time then, an email to sent to the Reviewing Manager b. c. A. Professional look and feel B. Use of AJAX at least with all registration forms C. Browser testing and support for IE, NN, Mozila, and Firefox. D. Use of Graphical tool like JASPER to show strategic data to admin E. Reports exportable in .XLS, .PDF or any other desirable format A. Reports to be available for Questions, Products, Surveys, feedback results etc B. C. D. A. B. 4 UML, J2EE, XML, e-Forms, AJAX, Web 2.0, Webservices, SOA, Lotus script, Lotus formula Lotus Domino Designer / Portlet Factory WebSphere Portal/ WAS/ WAS CE / WPS DB2 Express C or DB2 UDB Tivoli CDP/TSM / Tivoli Directory Server Linux will be the preferred OS. A. Online or offline help to above said users, Application deployment executive and developer B. Application .NSF file (Open Access) C. Database backup and DDL Script (if used) D. Complete Source code

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Optional features

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User interface priorities

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Reports Other important issues Team Size Technologies to be used

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Tools to be Used

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Final Deliverable must include