Diploma in BPO Management

Communicative English
Basic English Grammar with written test Reading, Writing, Dictation and understanding Vocabulary Developing Pronunciation with Rhythm Group activities Personal Grooming - Dressing, Body Language, Basic etiquettes, Mannerism etc. Listening skills Advanced English Grammar Reading accuracy with neutral accent Advanced Vocabulary Voice Clarity Advanced Extempore & Impromptu Group discussion skills & practice Debate Role play & Voice Recording Presentation skills Public speaking Mind power training Developing leadership skills Confidence Building-positive attitude Resume Writing Interview skills Mock interview

IT Skills
Introduction to Computer System Peripherals Hardware & Software Features of Windows MS-Word, Excel, Access Introduction to Internet Net Browsing Preventive Maintenance

Customer Relationship Management (CRM)

Business Communication Interpersonal Skills Selling Skills Handling Customer Grievances Listening Skills Soft Skills Mock Interview Voice & Accent Introduction to B.P.O. & Call Center Industry. Customer Service

Telephonic Etiquette Probing (Handling Complaint and tricky Situation) Tongue Twisters & Mouth Exercise Voice Modulation & Intonation Accent Neutralization (The Vowel, Plosive, TH sound) Mock Calling, Mock Interview Call Simulation On line Calling through Drishti Software

Hardware & Networking

Introduction to Computers PC assembling and dis-assembling PC maintenance and troubleshooting Motherboard Architecture) POST process & BOOT process Understand about Various Computer Peripherals Operating System Configuring Windows XP Installing Operating System Troubleshooting Windows Internet Accessing Downloading & Up-loading Complete Knowledge of Dial up and Broadband Connection Networkings Network Architecture and Protocols Network Topologies Hardware and Software required for Networking Details of IP Addresses Complete knowledge on Networking

Human Resource Development (HRD)

HR Fundamentals Quality Circle Payroll Man

Orion Edutech
Address: No.163/1 VIP Road,Scheme 7M,Ultadanga,Kolkata, 700054 Phone: +91-9331438338 www.orionedutech.com | ultadanga@orionedutech.com