A STUDY ON CUSTOMER SATISFACTION OF PACKAGED DRINKING WATER Demographics: i) Age a. 18-27yrs ii) Gender a. Male b. 28-37yrs c. 38-47yrs d.

48yrs and above

b. Female (3) Degree (4) PG 3) 1.5-2 (5) PhD (6) Others 5) 3-4

iii) Education (1) Inter (2) Diploma

iv) Annual Personal Income (Rs. in lakhs) (1) Less than 1 2) 1.0-1.5 6) 4-5 v) Occupation Acadamician____ Engineer_____ 7) 5-6 8) 6-9

4) 2-2.5

9) Above 9 Business____ Student_____ Doctor_____ Others_____

Accountant___ Lawyer____

1. Do you have any knowledge of Packaged Drinking Water? i) Yes ii) No 2. Do you use Packaged Drinking water at your residence? i) Yes ii) No 3. How often do you buy water bottles? i) Most often b) Occasionally c) Rarely d) Never

4. On what occasions do you use mineral water? i) When traveling ii) In college iii) In the office iv) Hotel v) Health problems vi) Others (please specify ______) 5. Your most preferred brand of Packaged Drinking Water? i) Kinley ii) Aquafina iii) Bisleri iv) Others (please specify ______) 6. Specific reason for your preference of a particular brand. i) Low price ii) Purity iii) Trust in the brand iv) Availability v) Others (please specify ______) 7. Rate the packaging of your preferred brand of water. i) Excellent ii) Very good iii) Fair iv) Satisfactory v) Poor

8. The brand image of your preferred brand is _______ i) Excellent ii) Very good iii) Fair iv) Satisfactory

v) Poor

9. Your preferred brand is available every where you go. i) Strongly agree ii) Agree iii) Neither agree nor disagree iv) Disagree v) Strongly disagree 10. The pricing of your preferred brand of packaged drinking water is ______ i) Very high ii) High iii) Reasonable iv) Low v) Very low 11. 12. sfs 13. df 14. ds 15. fds 16. f 17. d 18. f 19. ds