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    Dessa Othman
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    This standard operational procedure outlines the process for complimentary and house use of hotel rooms. Complimentary rooms are for non-YTL staff like suppliers, while house use is for YTL employees and PLR staff like MODs and family trips. All applications must be approved in advance. The management has final say on approvals based on occupancy. Guests must settle any charges upon checkout unless otherwise stated. The procedures involve department heads submitting applications to HR and managers for approval. Rooms are assigned based on availability which can be cancelled if occupancy is high. Additional F&B or other benefits are at the manager's discretion. Supporting documents must be attached at checkout and sent to accounts. Night audit submits a compliment

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    This standard operational procedure outlines the process for complimentary and house use of hotel rooms. Complimentary rooms are for non-YTL staff like suppliers, while house use is for YTL employees and PLR staff like MODs and family trips. All applications must be approved in advance. The management has final say on approvals based on occupancy. Guests must settle any charges upon checkout unless otherwise stated. The procedures involve department heads submitting applications to HR and managers for approval. Rooms are assigned based on availability which can be cancelled if occupancy is high. Additional F&B or other benefits are at the manager's discretion. Supporting documents must be attached at checkout and sent to accounts. Night audit submits a compliment

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    16 views1 page

    Comp

    Uploaded by

    Dessa Othman
    This standard operational procedure outlines the process for complimentary and house use of hotel rooms. Complimentary rooms are for non-YTL staff like suppliers, while house use is for YTL employees and PLR staff like MODs and family trips. All applications must be approved in advance. The management has final say on approvals based on occupancy. Guests must settle any charges upon checkout unless otherwise stated. The procedures involve department heads submitting applications to HR and managers for approval. Rooms are assigned based on availability which can be cancelled if occupancy is high. Additional F&B or other benefits are at the manager's discretion. Supporting documents must be attached at checkout and sent to accounts. Night audit submits a compliment

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    STANDARD OPERATIONAL PROCEDURE Subject : Complimentary and House Use Approved by : Objective STANDARD:

    Department : Front Office Date Of Revision :

    :Complimentary and House Use

    Complimentary: This term only for Non-YTL Staff e.g., supplier, redemption point/voucher gift. House Use: Apply for employees of YTL properties and PLR Employee e.g. MOD, FAM trip for new staff joining company. All the application must filled up reservation form and approved before visitor can enter the property. The management has the right to accept or refuse the application depending on projected occupancy and it may defer to other days in the occasion or in the event of last minute pick up on occupancy. All Charges or bills incurred during the stay should be settled upon check out unless is stated in billing instruction All on comp\HSE use.

    PROCEDURES The person in charge or Head Of Department will apply the form and submit to Human resources, before submitting to financial controller and General manager for approval. Once the form approved by resort manager, HR will issue the application form to Reservation/Front Office to key in into system. Assignment room depending on availability and have right to cancel if occupancy high. The discretion Additional benefits on food & beverage, boat transfer, discount or complimentary, are at the discretion of hotel/General Manager. The supporting document, (guest folio, Voucher for gift certificate, COMP/HSE form) must be attached upon check out and submit to accounts. Night audit will do complimentary rooms log sheet report and submit to Room Division Manager daily

    Acknowledge By:

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