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  • X Nikhil

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    Nikhil Gurav
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    This document defines key hospitality terms used in hotel front office operations. It includes terms such as occupied, cut-off date, late charge, registration card, voucher, block, no show, FIT, due-out, PIA, room rate, log book, guest folio, POS, cancellation hour, CRC, guest ledger, cash bank/float, overstay, and stay over. These terms relate to guest reservations, bookings, payments, check-ins, check-outs, and other front office processes and procedures. The document was submitted by Nikhil Gurav, Anagha V R, Mahesh Ager, and Rakshita D.

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    This document defines key hospitality terms used in hotel front office operations. It includes terms such as occupied, cut-off date, late charge, registration card, voucher, block, no show, FIT, due-out, PIA, room rate, log book, guest folio, POS, cancellation hour, CRC, guest ledger, cash bank/float, overstay, and stay over. These terms relate to guest reservations, bookings, payments, check-ins, check-outs, and other front office processes and procedures. The document was submitted by Nikhil Gurav, Anagha V R, Mahesh Ager, and Rakshita D.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views13 pages

    X Nikhil

    Uploaded by

    Nikhil Gurav
    This document defines key hospitality terms used in hotel front office operations. It includes terms such as occupied, cut-off date, late charge, registration card, voucher, block, no show, FIT, due-out, PIA, room rate, log book, guest folio, POS, cancellation hour, CRC, guest ledger, cash bank/float, overstay, and stay over. These terms relate to guest reservations, bookings, payments, check-ins, check-outs, and other front office processes and procedures. The document was submitted by Nikhil Gurav, Anagha V R, Mahesh Ager, and Rakshita D.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 13

    HOSPITALITY TERMS

    PRESENTATION SUBMITED BY-


    • Nikhil Gurav
    • Anagha V R
    • Mahesh Ager
    • Rakshita D
    • Occupied: A guest is currently registered to the room.
    • Cut-Off Date: Date at which all unused guest rooms in a room block
    will be released to the public.
    • Late Charge: A transaction requiring posting to a guest account that
    does not reach the front office system for posting until after the guest
    has checked out.
    • Registration Card: A printed form for a registration record, a legal
    document between the guest and the hotel
    • Voucher: A Document detailing a transaction to be posted: used to
    communicate information from an unconnected point of sale to the
    front office system.
    • Block: An agreed-upon number of rooms set aside for members of a
    group planning to stay at a hotel.
    • No Show: A guest who made a room reservation but did not register or
    cancel.
    • FIT: Free independent traveller, a traveller who is not part of group.
    • Due-out: Guests expected to check out on a given day who have not yet
    done so.
    • PIA :( Paid in advanced) A guest who pays his or her room charges in
    cash during registration or reservations.
    • Room rate: The price a hotel charges for a overnight accommodation.
    • Log book: A journal in which important front office events and decisions are
    recorded for reference during subsequent shifts.
    • Guest Folio: It is a record of the charges incurred.
    • POS: Point of sale systems, it allows guest account transactions to be
    quickly transmitted from remote revenue centres to guest account.
    • Cancellation hour: The hour after which a hotel may release for sale all
    unclaimed non-guaranteed reservation according to hotel policy.
    • CRC: Central reservation centre.
    • Guest Ledger: The set of guest account that correspond to registered
    hotel guests.
    • Cash Bank/Float: is an amount of cash assigned to a receptionist so
    that he/she can handle the various transactions during the particular
    work shift.
    • Overstay: A guest who stays on after their indicated departure date.

    • Stay over: A guest not checking out today and will remain at least one
    more night.
    THANK YOU

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