5 7 2545

Conceptual Framework of
Management Information System
2002

Ethernet
Fast Ethernet
Gigabit Ethernet
Token Ring
ARCNet
FDDI

TCP/IP

Twisted Pair
Coaxial Cable
Optical Fiber
Satellite

regtwt@ku.ac.th

(Information Technology)

(globalization)
(Privatization) (Deregulation)
(Technological innovation)

(Core functions)

(Gaining Competitive Advantage)

(e-Learning)

(Cost efficiency) (Time efficiency)











1.




2.

1.

2.

(Public access)
(Gaining competitive advantage)

(Reduced product life-cycles)

(Increased cost)


(Increasing demands for quality and service)

(Changing markets) (New business processes,
structures or models)

(Internet or External Web)












TCP/IP

World Wide Web

(WWW) (Web)
HTTP (Hypertext Transport Protocol)

HTML (Hypertext Markup Language)

(browser) (Netscape's Navigator and Communicator
browsers) (Microsoft's Internet Explorer)

(Definition of Management Information System)



is an integrated, user-machine system for providing information to support
operations, management, and decision-making functions in an organization. The
system utilizes computer hardware and software; manual procedures; models for
analysis, planning, control and decision making; and a database. (Gordon Davis B., &
Margrethe Olson H., 1985)

(Gordon B.
Davis, & Margrethe H. Olson, 1985)
Gordon B. Davis, & Margrethe H. Olson


2

1. (A management information system)

(An
user-machine system)

(For providing information)

(To
support operations, management, and decision-making function)

(In an organization)

integrated,

2.
(The system utilizes)

(Computer hardware and software)

(Manual procedures)

(Models
for analysis, planning, control and decision making; and )

(A database)

Kenneth C Laudon Jane P. Laudon (2000)

Interrelated components working together to collect, process, store, and distribute

information to support decision making, coordination, control, analysis, and visualize
complex subjects...

Parker, Charles Case, Thomas (1993)

.
Parker, Charles Case, Thomas (1993)

4 ( 1)

5
1. (Transaction Processing System: TPS)

(Electric Data Interchange: EDI)

(Inter-organization System: IOS)
2. (Management Reporting System: MRS
or Information Reporting System: IRS)





-

(Exception Reports)

(Demand Reports)

(Decision Supporting System: DSS)

3.

(Group Decision support system:

GDSS)

(Executive Information system:

EIS)

4. (Office Information System: OIS)

(word processing)
(desktop publishing)
(E-mail)

(Video conference)

Management Information Systems (MIS)

Transaction Processing
Systems (TPS)

Management Reporting
Systems (MRS)

Decision Support Systems
(DSS)

Office Information Systems

(OIS)

1









Parker, Charles Case, Thomas
(1993) 3
1) (Upper management) 2)
(Middle management)


) 3) (Lower management)



3



( 2)


(Strategic planning)



(Executive Information system: EIS)

(Tactical planning)



(Management Reporting System
(Decision Supporting System

(Operational planning)

(Transaction Processing System: TPS)

Executive Information
System: EIS

Decision Support
System: DSS

Management Reporting
System: MRS

S
ma trateg
per
nag
ic
Up ment
e
em
ent anag
m

T
ma actica
nag
l
em
ent

dle
t
Mid emen
nag
a
m

Transaction Processing
System: TPS

Op
ma eratio
nag
n
em al
ent

er
Low ment
e
g
a
n
ma

2



(Component of Computer-Based Information System: CBIS)

4 (Parker, Charles Case, Thomas,1993)
1. (Hardware)

(Central Processing Unit)



(

)
(
) (
(
)

(Physical

medium) (Coaxial cable)
(Twisted pair) (Optical fiber)
(Satellite)

2. (Software)

(Application software )
1)

2) (System software)

3. (Data)

/ (Information)


4.
(Procedures)
/

8
5. (People)

(Conceptual Framework Structure of Management Information System)

Gordon B. Davis, & Margrethe H. Olson (1985)

(Conceptual Framework Structure of Management Information
System) 4



1.


2.

3.





4.

4

1.

(Operating Elements of an Information System)


3
1) (Physical Components) 2)
(Processing Functions) 3) (Outputs for Users)
1.1 (Physical Components)

(Hardware)
(Software) (Database)
(Procedures)
(Operations personnel)

(Physical Components)
(Hardware

(Software)
(Database)

(Description)
5

(Input or entry)
(Output)
(Secondary
storage for data and programs)
(
(Central processor: computation, control,
and primary storage)
/
2


(files)

9

(Physical Components)

(Procedures)

(Description)

(Operations



personnel)


1.2 (Processing Function)

5 1)
(Processing transactions) 2)
(Maintain master files) 3) (Produce report)
4) (Process inquiries) 5)

(Process
interactive
support
application) ( 2)

(Processing Function)

(Processing transactions)

(Maintain master files)

(Produce
report)

(Process inquiries)

(Process interactive support
application)

(Description)
(transactions)

(Scheduled reports)
(Ad hoc request)

(Unscheduled reports)

1.3 (Outputs for Users)

10
1) (Transaction document)
2)
(Preplanned report)
3) (Preplanned
responses)

inquiry

4) (Ad hoc reports and

inquiry responses)

5)
(User-machine dialog result)

Files

Transactions

Process
transactions

Transactions
Document

Process trasactions

Master files

Transaction
data
Update master
files process

Update
master files

Master files
changes

Maintain history files

Files

Prepare report
process

Report document

Produce reports

Inquiry

Handle inquiry

Inquiry

Inquiry responses

Inquiry
responses
Process inquiries

Decision maker or
analyst

Model input
and output

Decision model
processing

Process interactive support application

2 5 (Processing Function)

11

2.

(Management Information System Support for Decision Making)
(Decision support system: DSS)


(Computer-based Information
System: CBIS)

(Semi-structured and Unstructured)

(Decision support system: DSS)

Programmed Decision System: PDS

(Decision support system: DSS)

(Characteristic of Decision Support System)

-

(Type of decision making)

2
1)

(Structured Decisions)

(procedure)

(decision rules)

(routine work)

2)

(Semistructured and Unstructured Decisions)

12

(non
routine work)

3.

(Management Information System Structured based on Management
Activity)

(Hierarchy of management and control activities)
(Hierarchy of Management Activities)

3 (R.N. Anthony,
1965)
(Level)

(Strategic planning)

(Management Control and
tactical planning)

(Operational planning and control)

(Comment)

.

3


3

(Semi-structured and Unstructured Decisions)

13





3

Representational Models

Accounting and Financial

Models

(real-time)

Data Analysis Systems

(Structured
Decisions)

(Transaction processing)
(Report processing)
(Inquiry processing)

4.


(Management
Information
System
Structured
based
on
Organizational Function)


( 3)

( 4)

14

Top management

Information processing

Finance and accounting

Personel

Logistic

Production

Marketing

Database Management System

(Database)

Top management

Information processing

Finance and accounting

Production

Transaction processing

Marketing

Operational control

Personel

Management control

Logistic

Strategic planning

Database Management System

(Database)

(Applying Intranets)
(Online

or real time transaction processing tasks)

(Intranet or Internal Web)

(LAN: Local Area Network) (within an

organization)

TCP/IP

15
(Capable of cross-platform communication) HTTP
servers (Hypertext Transport Protocol), Web browser services

/






Intranet Sedana Management Group (1998)

50 Ways to
Put an Intranet to Work USWeb Corporation (1998)


(Intranet & Extranet)
(Electronic commerce)

7 1)
(Sale & Marketing) 2) (Human Resources)
3) (Engineering) (Product Development)
4) (Customer Service & Support ) 5)
(Finance & Accounting)
6)
(Manufacturing & Operations) 7) (Knowledge Transfer)

(Sale & Marketing)

(Transaction applications) (Web

browser for client)

1) 2)

3)
4)
5)
6) 7) 8)
( 1)

16
1
(Application)

(Product demo and script)

(Advantages)

(Product information)

(time-sensitive)

(Sales forecasts and report)

(Catalogs) (Brochures)
(Price list)
(Data
sheets)

(Specifications)

(Field sales force)

(Sales contact management)

(Sales lead management)

(Market research)

(gruopware)

(Solicit input from
field personnel)

(feedback)

(Prospecting)

(Press releases)

(Sales team collaboration)

(Calendars)

(Sales training)

(Human Resources)

(Transaction applications)
(Client/Server)
/





1)

3)
2)

17
4) 5)
6) 7) 8)
9) ( 2)
2
(Application)

(Employee handbook)

(Telephone directory)

(Email)

(Benefit information)

(Organizational chart)

(Employee surveys)

(Internal
external recruiting)

and

(Newsletters)

(Company calendar)

(Advantages)

(Engineering) (Product Development)

(Collaborate)

1)

2) 3)

4)

5)

6)

( 3)

18
3
(Application)

(Project conferences)

(chat)

(Project documentation)

(Advantages)

(Brainstorming)






(Authority)

(Project management)

(Workflow management)

(Standards and methodology)

(Engineering libraries)

(QA feedback)

(gruopware)

(Technical papers)

(Shared development)

(Prototype application)

(Customer Service & Support)

(Transaction
applications)


(Customer feedback)

( 4)

19
4
(Application)

(Online information)

(Frequently asked Questions)

(Customer information entry

and update)

(Advantages)

24

(Order entry and tracking)

(Problem entry and tracking)

(Bug fixes)

(Warranty claims and processing)

(Problem escalation)

(Training)

(Finance & Accounting)

(Electronic


commerce and order tracking) ( 5)

20
5
(Application)

(Financial report)

(Policies and procedures)

(Budgeting)

(Advantages)

(Asset management)

(Expense reports)

(Accounts
payable/receivables support)

(Payroll)

(Time sheets)

(Manufacturing & Operations)

( 6)

6
(Application)

/
(Part order/requisition system)

(Production schedules)

(Supplier coordination)

/
/ (Bills
cipes/formulas)

of

material/re-

/
/

(Inventory control and

warehousing)

(Advantages)

21
6
(Application)

(Lot control)

(Quality assurance)

(Inquiries)

(Advantages)

(Knowledge Transfer)








(Video) CD-ROM (Compact Disk - Read

Only Memory)

Sedona Management Group






4 ( 5 )

Knowledge Tool Box

Interactive Training

Office Hours

Discussion Group

5 (Knowledge Transfer System)

: USWeb Corporation (1998)

1.

(Knowledge tool box)

2.

(Interactive training)

3.

(Discussion group)

22

4.

(Office hours)

5 /






/

23
(Application)

(GroupWare)

/
E-mail

(Email),

(Advantages)

24 =

(/ )
(
)

24

(Application)

(GroupWare)

//

E-mail,

(Newsgroups)


(conferencing applications)

(Advantages)

25




/




/



(

/
)

(Application)

(GroupWare)

E-mail

//

E-mail ,
(Newsgroups)


(conferencing applications)

(Advantages)

26

24

(Application)

(GroupWare)

(GroupWare)

(Advantages)

24

27
(Application)

/

/

, ,

(Advantages)

8 24

28

(Application)

(GroupWare)

(KU5) (KU7)

(KU5)
(KU2A)

(KU8)

(KU 6)

(Advantages)

2538. 138
(ISBN 974553360-2)

5

1
2

1)

2)
3)

4)
5)
6)

7)

29

1)
2)
3)

2)
8
1)
4) 5)
3)
6)

7) 8)


Davis, Gordon B. and Olson, Margrethe H., 1985. Management Information System: Conceptual
Foundation, Structures, and Development (second Edition), New York.: McGraw-Hill
International.
Laudon, Kenneth C. and Laudon, Jane P., 2000. Management Information System: Organization
and Technology in the Networked Enterprise (sixth edition), New Jersey: Prentice Hall.
Parker, Charles. And Case, Thomas., 1993. Management Information System: Strategy and Action.
(second Edition), New York.: McGraw-Hill International.

. 2538.

(ISBN -)

. 2542.


. 2543. :
. (ISBN
-)

(HREF: Hypertext References)

Sedona Management Group. 1998. Intranets. [http://www.sedonamg.com/intranets.asp.] Sedona
Manage-ment Group: Bellevue, WA., USA.
http://www.sedonamg.com/ - Sedona Management Group. Home Page.
USWeb Corporation. 1998. 50 Ways to Put an Intranet to Work. [http://www.usweb.com/services/
ssc/res_lib/whitepapers/IntranetWP.html] USWeb Corporation: Santa Clara, New York,
USA.
http://www.usweb.com/index.html - UsWeb Corporation Home Page.