Raju Nair

Technical Consultant
Magnolia Opus Technologies Pvt. Ltd.

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 Vision & Mission
 Organization Structure
 Information needs
 Trends
 Roadmap and future
 Questions
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“A recognized player in IT Services, providing
intelligent and cost effective solutions and
Services with an unquestionable
commitment to provide long term value for
clients”

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 To Develop
 Ready-made, intelligent, tested and cost effective
packaged solutions to business problems in
various business areas covering wide variety of
Industries
 Intelligent and tested methodologies to approach
problems, for providing quick and lasting
solutions

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 To Develop
 A team of highly talented and committed
software professionals that always add value to
the customers

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 Board of Directors

Advisory
Commitee

CEO
Shakir Jan

C.F.O
C.I.O C.H.R C.O.O
K.R.Bala
Vacant S.K.Shetty Manoj Rajol
Subramanyam

C.S.R Initiatives Internal Audit

Technical Team Operations
Team Team

Security &
P.M.S Team Sales Dept
Compliance Team

Business Continuity
Accounting Dept
Team

Production Dept

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 Matrix Structure

 Flat Organization

 Dispersed Teams

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 Strategic - ESS

Tactical - DSS

Operations- Customer
Information

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Chief Marketing Officer: How can the contact center align with demand
generation, PR, corporate advertising, and customer loyalty campaigns?

Chief Operating Officer: How can the contact center be leveraged to

gain operational efficiencies in other areas of the business? How can
the contact center minimize customer churn?

Chief Financial Officer: How can the contact center maximize its revenue
generation potential while controlling costs?

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Speed

Reliable

Accurate

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Simple to use

Easy to learn

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 Growing trend
 Reduce costs without affecting service
 Emergence of presence-based tools

 Growing remote workforce

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 78% of contact centers are consolidating
agent desktops
 Blurring of lines between the contact center
and back office
 Standards such as SOA will help drive
consolidation Order
Entry
CRM
Billing

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 Business Process Management Software

 Business Objects

 Real-time Dashboard

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 Document Management

 Content Management

 Version Control

 Reliable, Fast and Accurate reports

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 Simple to use thin clients

 Web 2.o tools

 Reliable

 Easy to control

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 Grid Computing

 Telecommuting options

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