NEW HR MANDATE

SUPPORTING BUSINESS NEEDS (HR Structure, Recruitment, & Allocation)

CUSTOMER SATISFACTION (Competent Workforce, delivering quality)

EMPLOYEE ENGAGEMENT (Satisfaction, Career Aspirations & Celebrations)

KEY METRICS REVIEW & PLANNING (Staffing, Attrition, Performance, EVA) INTERNAL PROCESSES & SYSTEMS (Evolving HR Processes) DEVELOPMENT OF HR WORKFORCE (Competency Planning, & Development )

Need for HR Value Changing Dynamics

Change in internal environment Change in external environment

Competition

Company focus Nature of work Employee profile Employee aspiration

Technology Globalization Local & foreign regulations

Role of HR Professionals
The Past The Future

Operational Monitor Short term Administrative Reactive Activity focus

Strategic Partner Long term Consultative Proactive Solution focus

Emerging Roles for HR Professionals

Human Capital Developer
Employee Advocate Strategic Partner

HR Leader

Functional Expert

Evolution of HR Roles
Till now.
Now onwards.

Employee Champion Administrative Expert Change Agent Strategic Partner

Employee Advocate (EA), Human Capital (HC) Developer Functional Expert Strategic Partner Strategic Partner Leader