Action Plan- Quality Improvement Plan

S. No. Action Plan Time Line Accountable Person Dependency

Quality Improvement Targets

KPI TCR CSSR RFER HO TCR CSSR RFER HO Current KPI Aug 91.43 94.17 95.71 98.60 73.66 92.58 78.23 98.20 Target Sept 30 93.50 96.50 98.50 99.20 75.50 94.00 80.00 98.70 Target Oct 30 95.00 97.50 99.20 99.50 78.00 95.50 82.00 99.20

AFP activity is in progress and will be 10-Oct-11 implemented in network.

Mr. Surinder Duggal ZTE MR (ALUMs)/Mr. connectivity issue Harman Jindal still not resolved (Quality RCOM) Mr. Surinder Duggal (ALUMs)/Mr. Harman Jindal (Quality RCOM) Mr. Surinder Duggal (ALUMs)

Top 10

Site wise audit is planned to analyze the impact on Quality and Drop rate 15-Oct-11 from inter circle operators and there by optimizing the same.
Carrier up gradation (4-6 with additional Hardware) is in progress for 21 sites with high utilization.

RON

30-Sep-11

Business Cluster Improvement Targets

4
New 155 sites coming up in next quarter to improve network footprint, congestion and KPIs. Mr. Sandeep Rana (Project RCOM)/ 29 sites aqusition 31-Dec-11 Gagandeep Singh still pending (Planning RCOM)

KPI TCR CSSR MANDI RFER RF cong TCR CSSR SHIMLA RFER RF cong

Current KPI Aug 98.47 98.95 1.84 0.39 98.88 99.22 1.76 0.18

Target Sept 30 98.90 99.00 1.65 0.30 99.00 99.40 1.58 0.02

Target Oct 30 99.20 99.50 1.30 0.10 99.30 99.60 1.30 0.02
Slide 1

Focus to optimize CDMA network post 75 LUT sites shutdown in next two months.

31-Oct-11

Mr. Surinder Duggal (ALUMs)/Mr. Harman Jindal (Quality RCOM)

Minimizing the repeated outages by improving Utilities, Transmission and 31-Oct-11 Fiber presentations.

Mr. Romesh Sharma (RCOM)

Confidential