Ariba

SPARC Open Connect Cases
1-807231 5/12/2005 #REF! P3 - Workaround Avail

Prod
1-953831 5/23/2005 #REF! D1 - Critical
Development
1-997531 5/27/2005 #REF! D1 - Critical
Development
Prod
1-1085340 5/23/2005 #REF! D2 - High Development

Prod
1-706591 5/9/2005 #REF! D1 - Critical
Development
1-1139341 6/12/2005 #REF! P1 - System Down

Production
1-890151 5/18/2005 #REF! D1 - Critical

Development
1-560283 4/29/2005 #REF! D1 - Critical

Development
1-1236151 6/21/2005 #REF! P2 - No Workaround

Production
1-1118111 6/8/2005 #REF! D1 - Critical
Development
1-885731 5/18/2005 #REF! D1 - Critical
Development
Production

Prod
279470 4/15/2005 #REF! D1 - Critical
Development

Production

Prod
Production
1-997363 5/27/2005 #REF! D1 - Critical
Development
1-1216021 6/20/2005 #REF! Request For

Information

Production

Prod
1-1645411 8/10/2005 #REF! Request For
Information
Production
Production
Production
Production
1-2086801 9/21/2005 #REF! D1 - Critical
Development
1-663841 5/6/2005 #REF! D1 - Critical
Development
1-2226911 10/3/2005 #REF! D3 - Important

Development
1-2288731 10/7/2005 #REF! P1 - System Down

Production

Production
1-1678745 8/15/2005 #REF! Request For
Information
1-2355301 10/14/2005 #REF! D1 - Critical
Development

Production
10/7/2005 #REF! P1 - System Down

Production

Production
1-2322791 10/12/2005 #REF! D1 - Critical

Development

Prod
Production
1-2165331 9/28/2005 #REF! D1 - Critical
Development

Production

Production
1-2174831 9/30/2005 #REF! Request For

Information
1-2809711 11/10/2005 #REF! Request For

Information

Production

Production
1-2915781 11/17/2005 #REF! D1 - Critical

Development
1-2904873 11/17/2005 #REF! Request For

Information
1-2886621 11/17/2005 #REF! D1 - Critical

Development
1-3001641 11/25/2005 #REF! D1 - Critical
Development
1-627093 5/4/2005 #REF! Request For
Information

Production

Production

Production
1-3215861 12/9/2005 #REF! Request For

Information
Production

Production

Production

Production

Production

Production
1-3745631 #REF! D2

Production
1-3585701 1/12/2006 #REF! Request For

Information
1-4351075 2/10/2006 #REF! Request For

Information
Production

Production
Production

Prod
1-5225411 #REF! P2 - No Workaround
1-5431571 4/10/2006 #REF! RFI

1-5516791 4/17/2006 #REF! RFI

1-6411151 5/2/2006 #REF! RFI
1-22821731 6/5/2006 #REF! RFI
1-21198401 5/31/2006 #REF! RFI
1-25996601 6/13/2006 #REF! P3 - Workaround

available
1-4642991 2/16/2006 #REF! Request For

Information
1-22821731 6/5/2006 #REF! Request For
Information
1-27475611 6/22/2006 #REF! D1 - Critical
Development
1-56893691 7/19/2006 #REF! Request For

Information
1-75983955 8/3/2006 #REF! Request For

Information
1-76331219 8/3/2006 #REF! Request For

Information
1-78712521 8/14/2006 #REF! D1 - Critical
Development
1-21143411 5/31/2006 #REF! P3 - Workaround
available
1-5586071 4/19/2006 #REF! D3 - Important

Development

Production
1-17777781 5/24/2006 #REF! Request For

Information

Prod
1-273237361 2/6/07 Request For

Information
1-272860411 2/2/07 Request For

Information
1-271993641 1/29/07 P2 - No Workaround
Production
1-271290011 1/25/07 Request For
Information
1-262885629 12/19/06 Request For
Information
1-272555761 2/1/07 P2 - No Workaround
Production
1-270819051 1/23/07 Request For
Information
1-251833543 11/13/06 P3 - Workaround Avail
Prod
1-250222391 11/9/06 P2 - No Workaround
Production
1-258091811 12/1/06 Request For
Information
1-257456881 11/29/06 Request For
Information
1-257456861 11/29/06 Request For
Information
1-254907526 11/22/06 Request For
Information
1-247471253 11/6/06 P2 - No Workaround
Production
1-247471231 11/6/06 D1 - Critical
Development
1-212260901 10/24/06 Request For
Information
1-204152101 10/20/06 P1 - System Down
Production
1-186832721 10/2/06 Request For
Information
1-180308841 9/26/06 Request For
Information
1-142067609 9/21/06 Request For

Information
Prod
1-142067601 9/21/06 P1 - System Down
Production
Prod
1-93633711 9/11/06 P2 - No Workaround
Production
1-88204261 9/8/06 D2 - High Development
1-86807591 9/6/06 Request For

Information
1-81529983 8/24/06 P2 - No Workaround
Production
1-64909205 7/25/06 P2 - No Workaround
Production
1-38484171 6/27/06 P1 - System Down

Production
1-27100811 6/21/06 Request For
Information
1-26202861 6/15/06 Request For
Information
1-26278421 6/15/06 Request For

Information
1-26202355 6/14/06 P2 - No Workaround
Production
Prod
1-26202351 6/14/06 Request For
Information
Prod
1-22822081 6/6/06 P2 - No Workaround
Production
1-21199051 6/1/06 P2 - No Workaround
Production
1-17153191 5/22/06 Request For
Information
1-14767731 5/17/06 Request For
Information
1-11554041 5/12/06 P2 - No Workaround
Production
1-6419595 5/1/06 P2 - No Workaround
Production
1-6158541 4/28/06 P1 - System Down
Production
Prod
1-5991071 4/25/06 P2 - No Workaround
Production
1-5987121 4/25/06 Request For
Information
1-5580611 4/18/06 Request For
Information
Prod
1-5436591 4/10/06 P2 - No Workaround
Production
1-5358841 4/5/06 Request For
Information
1-5296401 3/31/06 Request For
Information
1-5235381 3/28/06 Request For
Information
1-5194751 3/24/06 P2 - No Workaround
Production
1-5167303 3/22/06 P2 - No Workaround
Production
1-5148171 3/22/06 P2 - No Workaround
Production
1-5124681 3/20/06 P2 - No Workaround
Production
1-5124571 3/20/06 Request For
Information
1-4821531 3/1/06 P2 - No Workaround
Production
1-4764651 2/24/06 P2 - No Workaround
Production
1-4707871 2/21/06 Request For

Information
1-4300164 2/8/06 Request For
Information
1-4300161 2/8/06 Request For
Information
1-4274051 2/6/06 P2 - No Workaround
Production
1-3913341 2/3/06 P2 - No Workaround
Production
1-3908411 2/3/06 P2 - No Workaround
Production
1-3889731 2/1/06 Request For
Information
1-3889701 2/1/06 Request For
Information
1-3442671 1/1/06 Request For
Information
1-2856153 11/14/05 D1 - Critical
Development
1-2856151 11/14/05 Request For

Information
1-1975811 9/9/05 P2 - No Workaround

Production
1-1894510 8/31/05 D3 - Important
Development
1-1659521 8/11/05 Request For

Information
1-1552841 8/1/05 Request For
Information
1-1504601 7/28/05 P2 - No Workaround
Production
1-1194183 6/17/05 Request For

Information
1-662731 5/6/05 D1 - Critical
Development
277635 4/4/05 Request for Information
276443 3/25/05 P2 - No Workaround

Production
273084 3/1/05 D1 - Critical
Development
273074 3/1/05 D1 - Critical

Development
270699 2/11/05 P3 - Workaround Avail
Prod
270429 2/10/05 P2 - No Workaround

Production
270396 2/10/05 P2 - No Workaround
Production
270227 2/9/05 P2 - No Workaround

Production
Production
268100 1/25/05 D2 - High Development
268076 1/25/05 P2 - No Workaround

Production
267733 1/24/05 D3 - Important

Development
266745 1/14/05 P2 - No Workaround
Production
266740 1/14/05 P2 - No Workaround

Production

Prod
Prod

Prod
Prod
260965 11/30/04 D3 - Important
Development
260856 11/29/04 P2 - No Workaround
Production
260122 11/22/04 D3 - Important
Development
259500 11/17/04 D4 - Requires Info

Development
255824 10/25/04 P4 - Requires Info

Production
253248 10/7/04 D1 - Critical
Development
252608 10/1/04 P2 - No Workaround
Production
252607 10/1/04 P2 - No Workaround
Production
250809 9/21/04 P2 - No Workaround

Production

Prod
247867 9/9/04 P4 - Requires Info
Production
247848 9/8/04 D4 - Requires Info
Development
Development
246483 8/31/04 D4 - Requires Info
Development
242083 7/30/04 D1 - Critical

Development
241912 7/29/04 D4 - Requires Info

Development
241911 7/29/04 D4 - Requires Info
Development
Prod
Prod
241095 7/26/04 D4 - Requires Info
Development
Prod
Prod

Prod
239990 7/16/04 P2 - No Workaround
Production
239700 7/14/04 P2 - No Workaround
Production
239695 7/14/04 P2 - No Workaround

Production
Prod

Prod
Prod
Prod
Prod
Production
237782 6/29/04 P2 - No Workaround
Production
237168 6/23/04 P2 - No Workaround

Production
236819 6/21/04 P2 - No Workaround

Production
236609 6/18/04 P2 - No Workaround
Production
235414 6/10/04 D1 - Critical
Development
235350 6/9/04 D1 - Critical
Development
Production

Development
Production
234649 6/4/04 D1 - Critical
Development
Prod

Development
Prod
Prod
Prod
232514 5/19/04 P2 - No Workaround

Production
232401 5/18/04 D1 - Critical
Development
Prod
232209 5/17/04 D4 - Requires Info
Development
231559 5/14/04 D4 - Requires Info
Development
231553 5/13/04 D1 - Critical
Development
231453 5/13/04 D1 - Critical
Development
230897 5/10/04 P2 - No Workaround
Production
Prod
Prod
Prod
228648 4/23/04 D3 - Important

Development
Prod
228431 4/21/04 P2 - No Workaround

Production
227705 4/16/04 P2 - No Workaround

Production
227312 4/13/04 P2 - No Workaround

Production
227054 4/11/04 D3 - Important
Development
226651 4/7/04 D1 - Critical
Development
226133 4/5/04 D3 - Important
Development
Production
Development
Production
Production
225212 3/29/04 D3 - Important
Development
224761 3/24/04 P2 - No Workaround
Production
223692 3/17/04 Request for Information
222794 3/11/04 D4 - Requires Info

Development
Prod
Production
Production

Production
Production
222006 3/5/04 D3 - Important
Development
Production
Production
221265 2/29/04 D4 - Requires Info
Development
221069 2/27/04 D4 - Requires Info
Development
220858 2/25/04 D4 - Requires Info
Development
220235 2/20/04 P2 - No Workaround
Production
220106 2/20/04 D3 - Important

Development
219910 2/19/04 D3 - Important
Development
219846 2/18/04 P2 - No Workaround
Production

Production
Prod
216988 1/28/04 P2 - No Workaround
Production
216842 1/27/04 P4 - Requires Info
Production
1-274443951 2/12/07 Request For
Information
1-268686791 1/11/07 P2 - No Workaround
Production
Prod
Prod
1-288810471 3/19/2007 #REF! Request For

Information
1-287043391 3/12/2007 #REF! P1 - Immediate

Attention
1-288809655 3/16/2007 #REF! D2 - Normal Urgency
1-288810481 3/19/2007 #REF! D1 - Immediate

Attention
1-272555901 2/1/2007 #REF! D3 - Important

Development
1-290402601 3/20/2007 #REF! P1 - Immediate

Attention
1-298017631 4/4/2007 #REF! D3 - Low Urgency

Prod

Production

Prod
Prod

Production
Prod
1-283161651 2/28/2007 #REF! Request For

Information
1-276305841 2/20/2007 #REF! P1 - Immediate

Attention
1-295805821 3/31/2007 #REF! P1 - Immediate

Attention
1-204689211 10/23/2006 #REF! Request For

Information
1-308044893 4/16/2007 #REF! P1 - Immediate

Attention
1-298017631 4/4/2007 #REF! D3 - Low Urgency
1-300644751 4/9/2007 #REF! P1 - Immediate

Attention

1-276357611 2/20/2007 #REF! P2 - Normal Urgency
1-298748761 4/5/2007 #REF! P1 - Immediate

Attention
1-276549481 2/21/2007 429 P2 - Normal Urgency
1-276306381 2/21/2007 429 P2 - Normal Urgency
1-290268841 3/20/2007 410 P2 - Normal Urgency
1-274743761 2/13/2007 435 P3 - Workaround Avail

Prod

Prod
1-295223211 3/31/2007 401 Request For

Information
1-317999731 5/2/2007 379 P2 - Normal Urgency
1-317241701 5/2/2007 379 P3 - Low Urgency
1-321682891 5/6/2007 376 P3 - Low Urgency
1-347930181 5/28/2007 361 P3 - Low Urgency
1-346744161 5/25/2007 362 P3 - Low Urgency
1-346744161 6/1/2007 357 P2 - Normal Urgency
1-362649421 6/21/2007 343 P2 - Normal Urgency
1-343027731 5/23/2007 364 P3 - Low Urgency
1-380622801 7/3/2007 335 P2 - Normal Urgency
1-380775191 7/3/2007 335 D2 - Normal Urgency
1-373142471 7/16/2007 326 P1 - Immediate Attention
1-409252047 7/25/2007 319 P2 - Normal Urgency
1-414232921 7/30/2007 316 D2 - Normal Urgency

1-407928331 7/24/2007 320 P2 - Normal Urgency
1-403457161 7/19/2007 323 P2 - Normal Urgency
1-291874845 3/23/2007 407 P1 - Immediate

Attention
1-290872491 3/23/2007 407 Request For

Information
1-288530671 3/15/2007 413 P1 - Immediate

Attention
1-283630851 3/2/2007 422 P2 - Normal Urgency
1-350711401 5/21/2007 366 D3 - Low Urgency

1-423294371 8/7/2007 310 P3 - Low Urgency
1-403457161 7/19/2007 323 P2 - Normal Urgency
1-354854901 6/13/2007 349 P2 - Normal Urgency
1-295805859 3/31/2007 401 D3 - Low Urgency
1-341325671 5/21/2007 366 P1 - Immediate

Attention
1-423294371 8/7/2007 310 P3 - Low Urgency
1-440206461 8/23/2007 298 Request For

Information
1-450482691 9/4/2007 290 P2 - Normal Urgency

1-411130631 7/27/2007 317 P2 - Normal Urgency
1-433662623 8/16/2007 303 D2 - Normal Urgency
1-447178111 8/30/2007 293 P1 - Immediate

Attention
1-373142471 6/29/2007 #REF! P3 - Low Urgency
1-459262471 9/14/2007 282 S3 - Major
1-458595721 9/13/2007 283 P1 - Immediate

Attention
1-438062613 8/21/2007 300 D2 - Normal Urgency

1-360319001 6/19/2007 345 S4 - Minor
1-450499821 9/4/2007 290 P2 - Normal Urgency
1-452579611 9/5/2007 289 P2 - Normal Urgency
1-456712761 9/11/2007 285 Request For

Information
1-459835751 9/16/2007 281 S3 - Major
1-462864621 9/18/2007 280 S2 - Core Function

Inoperative
1-466246861 9/21/2007 277 S3 - Major
1-440760351 8/23/2007 298 P3 - Low Urgency

Prod
1-459262351 9/14/2007 282 S3 - Major
1-497211941 10/11/2007 263 S4 - Minor

1-458913155 9/14/2007 282 Request For
Information
1-344053701 5/23/2007 364 P2 - Normal Urgency

1-486267241 10/4/2007 268 S2 -Core Function
Inoperative
1-472585051 9/25/2007 275 D1 - Immediate
Attention
1-499178371 10/12/2007 262 S4 - Minor
1-518423611 10/23/2007 255 S3 - Major
1-492151621 10/8/2007 266 S4 - Minor
1-402940871 7/19/2007 323 P3 - Low Urgency
1-474874291 9/27/2007 273 S4 - Minor

1-491113291 10/8/2007 266 S4 - Minor
1-471871513 9/24/2007 1 S3 - Major
1-520374593 10/25/2007 #REF! S3 - Major

1-511677701 10/19/2007 #REF! S4 - Minor
1-523655921 11/7/2007 #REF! S4 - Minor

1-352462981 6/7/2007 #REF! P3 - Low Urgency
1-521388031 10/29/2007 251 S3 - Major

1-491113201 10/7/2007 266 S3 - Major
L3 issue
1-476125391 9/27/2007 273 P1 - Immediate

Attention
1-522881971 11/5/2007 246 S3 - Major

1-354854901 6/13/2007 349 P2 - Normal Urgency
1-527432511 11/27/2007 230 S3 - Major
1- 9/12/2007 284 P2 - Normal Urgency

457759141
1-523473181 11/7/2007 244 S3 - Major

1-291062481 3/23/2007 407 D1 - Immediate
Attention
1-511799781 10/19/2007 257 S4 - Minor

1-526999131 11/26/2007 231 P1 - Immediate
Attention
1-528689930 12/3/2007 226 P1 - Immediate

Attention
1-530094141 12/9/2007 221 P2 - Normal Urgency
1-527783060 11/28/2007 229 S3 - Major

1-503610301 10/15/2007 261 S3 - Major
1-526573431 11/21/2007 234 S3 - Major

1-327173331 5/10/2007 373 P2 - Normal Urgency
1-528659671 12/3/2007 226 S2 - Core Function
Inoperative
1-408316591 7/25/2007 319 P3 - Low Urgency
1-532716871 12/21/2007 212 S3 - Major

1-487669281 10/5/2007 267 S4 - Minor
1-530985111 12/12/2007 219 S4 - Minor
1-533608271 12/27/2007 208 S3 - Major

1-526286431 11/20/2007 235 S3 - Major
1-540071911 1/28/2008 186 S3 - Major
1-537796041 1/17/2008 193 S3 - Major

1-530985401 12/12/2007 219 S3 - Major
1-537114411 1/15/2008 195 S3 - Major
1-542115271 2/6/2008 179 S3 - Major

1-533608331 12/27/2007 208 S3 - Major
1-546222261 2/21/2008 168 S3 - Major

1-537796821 1/18/2008 192 S4 - Minor
1-548022861 2/29/2008 162 S2 - Core Function
Inoperative
1-548022821 2/29/2008 162 S3 - Major
1-550033291 3/10/2008 156 S3 - Major
1-548022741 2/29/08 162 S2 - Core Function

Inoperative
1-550187251 3/10/2008 156 S4 - Minor
1-552771191 3/18/2008 150 S3 - Major
1-544946771 2/19/08 170 S3 - Major

1-548837421 3/4/08 160 S3 - Major
1-550983431 3/12/08 154 S3 - Major
1-549641081 3/6/2008 158 S3 - Major
1-550983691 3/13/08 153 S3 - Major

1-553814551 3/21/08 147 S3 - Major
1-550730821 3/11/08 155 S3 - Major

1-548022831 2/29/08 162 S4 - Minor
1-552771591 3/19/08 149 S3 - Major

1-552015722 3/17/08 151 S2 - Core Function
Inoperative
1-556698481 4/2/2008 139 S3 - Major
1-556336711 4/1/08 140 S3 - Major
1-558980445 4/10/2008 133 S3 - Major

1-554781571 3/26/2008 144 S3 - Major
1-560054101 4/15/2008 130 S3 - Major
1-555822388 3/31/08 141 S3 - Major
1-562067105 4/23/2008 124 S3 - Major

1-561521241 4/22/08 125 S2 - Core Function
Inoperative
1-561212931 4/21/08 126 S3 - Major
1-562062331 4/23/2008 124 S3 - Major
1-561836741 4/23/08 124 S4 - Minor

1-558579281 4/9/2008 134 S3 - Major
1-563542061 4/29/08 120 S2 - Core Function

Inoperative
1-560712201 4/17/2008 128 S3 - Major

1-558579285 4/9/2008 134 S3 - Major
1-561835961 4/22/2008 125 S3 - Major
1-566636141 5/12/2008 111 S3 - Major
1-566636150 5/12/2008 111 S3 - Major
1-567466585 5/15/2008 108 S3 - Major

1-567466589 5/15/2008 108 S3 - Major
1-567974783 5/19/2008 106 S3 - Major
1-566985771 5/14/08 109 S3 - Major

1-567466581 5/15/2008 108 S3 - Major
1-566636131 5/12/2008 111 S3 - Major
1-566985301 5/14/2008 109 S4 - Minor

1-571983531 06/03/08 95 S3 - Major
1-571983683 06/04/08 94 S4 - Minor
1-535490581 01/09/08 199 S4 - Minor
1-566966190 05/13/08 110 S3 - Major

1-567974787 05/19/08 106 S3 - Major
1-572331321 06/05/08 93 S3 - Major
1-570742211 05/29/08 98 S3 - Major
1-560519921 04/17/08 128 S4 - Minor

1-567535731 05/16/08 107 S3 - Major
1-571983539 06/04/08 94 S2 - Core Function

Inoperative
1-571661571 06/03/08 95 S3 - Major

1-571861811 06/03/08 95 S3 - Major
1-572331325 06/05/08 93 S3 - Major
1-575868371 06/18/08 84 S3 - Major
1-574196231 06/12/08 88 S3 - Major

1-574192561 06/12/08 88 S3 - Major
1-574595151 06/12/08 88 S3 - Major
1-572246591 06/04/08 94 S3 - Major
1-576063581 6/18/08 84 S3 - Major
1-577358621 06/24/08 80 S3 - Major

1-561396631 04/21/08 126 S3 - Major
1-579258489 7/1/08 75 S2 - Core Function
Inoperative
1-577162711 06/23/08 81 S3 - Major
1-579338691 7/1/08 75 S3 - Major
1-579267401 7/1/08 75 S3 - Major
1-578418111 06/27/08 77 S4 - Minor
1-577921821 06/25/08 79 S3 - Major

1-577414537 06/24/08 80 S3 - Major
1-572331431 06/05/08 93 S3 - Major

1-534063731 01/02/08 204 S2 - Core Function
Inoperative
1-579267401 7/1/08 75 S3 - Major

1-566284931 05/11/08 111 S3 - Major
1-577334121 06/23/08 81 S4 - Minor
1-579338704 07/01/08 75 S3 - Major
1-580539651 07/08/08 70 S3 - Major

1-581114161 07/09/08 69 S3 - Major
1-577937631 06/25/08 79 S3 - Major

1-567034685 5/14/2008 109 S3 - Major
1-572584521 6/6/2008 92 S2 - Core Function
Inoperative
1-579258481 07/01/08 75 S3 - Major

1-576061671 06/18/08 84 S2 - Core Function
Inoperative
1-566966181 05/13/08 110 S4 - Minor
1-567034681 05/14/08 109 S3 - Major
1-578419941 06/27/08 77 S2 - Core Function

Inoperative
1-575515411 06/17/08 85 S3 - Major
1-579544771 07/02/08 74 S3 - Major
1-586479231 7/31/2008 8:08 53 P2 - Normal Urgency

1-587721261 8/5/2008 50 S3 - Major
1-587829981 8/5/2008 50 S3 - Major
1-589425071 8/12/2008 45 S3 - Major
1-589516697 8/12/2008 45 P2 - Normal Urgency

1-584736101 7/24/2008 58 S3 - Major
1-589291761 8/12/2008 45 P1 - Immediate

Attention
1-592432981 8/25/2008 36 S3 - Major
1-583851381 7/22/2008 0:00 60 P1 - Immediate

Attention
1-593815963 8/28/2008 33 S3 - Major
1-583733733 7/21/2008 61 P1 - Immediate

Attention
1-572331329 6/5/2008 93 S3 - Major
1-597694161 9/12/2008 22 S3 - Major
1-597694173 9/12/2008 22 S3 - Major
1-598900571 9/17/2008 19 S3 - Major

Analysis - aribasystem user having trouble AA Sonu
logging in.
Timeout issue ACM Siva
SSO integration with SSL are getting Proxy AES Siva

errors
How to configure for incremental Data load: AA Shantanu
IncrementalParams = { Interval = 10; Type
= Days;};
Getting error "./server811_hpux32.bin: ADE Bob
./server811_hpux32.bin: cannot execute
binary file" when trying to run the ADE 4.4
sp7 installer on Solaris 9.
Cannot Pull Buyer8.0 Invoicing Data into AA Bob/Shantanu
AA3.1
MyTasks overload issue ACM Siva
Fail to load Contract Document ACM Siva/Mohan
Date Timezone Issue ACM Siva
If an Eform contains a longString, get an ACM Mohan

Oracle error when withdrawing it.
Effective date formate questions ACM Siva
Cannot copy sub folder reports to personal AA Peter

folder
Permission issue ACM Siva
Import Contract Documents ACM Siva
Contract Import Issue ACM Mohan
IE error encountered while creating AA report AA Oanh

Parent Agreement Search not returning any ACM Mohan
results
Changes made to the fixed date range filter AA Peter

get reverted back to default when copying a
report
Email issue ACM Siva
Delegate Email issue ACM Siva
Data loading - ACM: full load is not pulling the AA Siva

entire data for vector fields
How to customize export location from ADE to ADE/AA Peter

AA
Changes made to the fixed date range filter AA Peter

get reverted back to default when copying a
report
Email issue ACM Siva
ACM Team member E-mail issue ACM Siva
Delegate Email issue ACM Siva
Display option not working with Lowest level AA Peter

hierarchy
ADE: Can't apply 76000 rows to memory ADE Shantanu
store,
Discrepancy Results when export reports at AA Peter
Head Level or Detail Level
Selecting the Contracts in Draft status from ACM Rajesh
Contract Search gives Null pointer Exception
ACM Contract Search -- Group By doesn't ACM Rajesh
work
Moving Keywords field in Search Projects ACM Rajesh

screen
Problem in installing SP10 upgrade ACM Rajesh
Commodization Resolver process errored out ADE Shantanu
Default Item List Name for Supplier data ADE Shantanu

while importing from Analysis Server
System throws ClassCastException when try ACM Rajesh
to edit the template.
Turning off all email notifications from ACM Rajesh

Preferences
Problem in installing SP10 upgrade AES Rajesh
Currency not appearing in UI ACM Rajesh
1. How Sourcing Authorized role assigned to ACM Rajesh

a new user automatically and how to disable
this role from getting assigned automatically.
2. How to disable 'Search Contracts' link for

users not having 'Create Contract' link,
without affecting their ability to search on
projects.
Delete Hierarchy AA Peter
ApprovalTasks are stuck in Submitted stage ACM Rajesh

Done button in Ariba Management warning ACM Rajesh
Screen is not working.
Setting TasksMaxResultRows value to 150 ACM Rajesh

and above causes performance issues
Project owner of the contract workspace ACM Rajesh Ian
How long the Completed Tasks remain in My ACM Rajesh Ian

Tasks folder.
Documents for Knowledge management ACM Rajesh Gu

project
JDBC connection error ACM Rajesh
Error when exporting Analysis Report AA
Emails are not being sent out from Sourcing AES Rajesh Thiago
because cannot connect to SMTP host
Request for Contract workbench status details ACW Rajesh Ian
Login page vulnerable to cross-site-scripting ACM Bob
Security issues AES Rajesh Maurius
security vulnerabilty report AES Sajish Maurius

Search functionality in ACM ACM Siva Ian
Unable to remove the previous versions of AA Sandhya Shirley

Contract Workspaces that were already pulled
into Analysis.
Duplicate email gets sent to Manually added ACM Rajesh Ian
parallel approver.
The Custom TaskApproval email is not being ACM Rajesh Thiago

sent to the Delegate.
Toggle Currency functionality questions and ACM Sandhya Ian

request for documentation
Emails in Production with reminders that tasks ACM Rajesh Grace
are overdue are sent as often as 2 times a
day or sometime not for 4 days and
sometimes every 36 hours.
Problems with loading Multi-Value fields AA Kishore Janey
Contract Require Review email issue ACM Rajesh Grace

Problem with display of Charts on Reports AA Rajesh Janey
Supplier Search in Parent Agreement chooser ACM Rajesh Grace

under Contracts search gives exception
Performance issue - Taking more time while ACM Rajesh Grace

creating Sourcing Project
Contract review emails formatting issue ACM Sandhya Ian

Search and My Tasks Time are taking longer ACM Rajesh Grace
after installing SP10e
Tasks belonging to a Cancelled contract ACW Rajesh Gu

workspace remain in My Tasks
Email reminders for Approvers ACM Rajesh Gu
Supplier Login AES Rajesh Justin

Money fields always appear in USD ACM Rajesh Ian
Slow response and Database connection pool ACM Rajesh Grace

size exceeded
SPM Project validation error on BeginDate ACM Sandhya Grace
FieldChangeByUser event not being fired ACM Sandhya Roopa

properly
Deactivating user from Sourcing AES Rajesh Vasu
CPU utilization ACM Rajesh Grace
TransactionData ACM Rajesh Thiago

Analysis Data Load Performance AA Sandhya Shirley Lam
Baseid not found error when running ACM Sandhya Janey

ScheduledTask
Inspector usage (password) ACM Rajesh Roopa
Performance Issue in ACM while editing ACM Rajesh Grace

Sourcing project, contracts and Searching for
users
Questions related to Performance issue ACM Rajesh Thiago

Is it possible to use a different URL for AES Rajesh Justin
Supplier logins?
Windows XP SP2, Office SP3 and Active X All Rajesh Thiago

updates to XP SP2
SR 1-21198401-Change Password AES Rajesh Rinu
functionality
Attaching a document in Items section of an AES Rajesh Lee

Rfx event
Secure communication between web and app ACM Rajesh Grace

Windows XP SP2, Office SP3 and Active X ACM Rajesh Thiago
updates to XP SP2
Unable to export Report to Excel AA Rajesh Janey
ACM down in Production ACM Rajesh Thiago
Connection Pool Testing ACM Rajesh Gu

BaseId not found errors ACM Rajesh Roopa
Sourcing 4.4 AES Rajesh Lee
Sourcing upgrade and ACM/ACW/AA AES Rajesh Rinu

compatibility question
Compact view in contracts created from ACM Rajesh Roopa
Sourcing Project
New user logs in to Sourcing home by default AES Rajesh Ian
Desktop File Sync ACM Rajesh Roopa

Sourcing email for reducing RFX time AES Rajesh Lee
UpdateFreeTextSearchIndexTask causes large ACM Allan/Lalaine Sivaram

queries that eats up server Resources
LastModified Date for ACM Project Does Not ACM Shantanu c/o Thiago de
Update Always Lalaine Araujo
Performance issue - long run queries ACM Rajesh - Grace

transferred to
Lalaine
Questions regarding SSO ACM Rajesh Nusrat
Keyword Search was slow in Project, ACM Allan Grace

Document and Contract
Document Search by Owner is slow, it ACM Allan Grace

includes Owner and Creation Date, Document
Title, Owner and Project Type of Category
Knowledge
Project Title not included on email sent for ACM Allan Rpasari
Delegate Approvals
Excel is abending when a user tries to export AA Allan Naveen

a large report
Does Buyer use Java Applets? Buyer Larry Markowitz
Applets & Java 1.5.0_06 Buyer Allan Caballero
Error when approving CatalogApprovable Buyer Allan Caballero
Email Approval Question Buyer Larry Markowitz
DST Patch Buyer Kerry Jo Berger

Critical DST Patching Information Buyer Allan Caballero
Determining Cause for Performance Problems Buyer Larry Markowitz
Inquiry: Maximum Number of IR Line Items Buyer Allan Caballero

for UI Processing
Production slowness Buyer Allan Caballero
Maximum Limit for Invoice Line Items Buyer Kerry Jo Berger
Release Order number is R0 (R-zero) Buyer Allan Caballero
Inquiry about Support Case #278474 and its Buyer Allan Caballero
related defect no. and fix request
Sun's JDK DST Patch Buyer Allan Caballero
User punches out to a catalog, but cannot go Buyer Allan Caballero

back to ePurchase.
Infield CheckMetaError Buyer Allan Caballero
Request a Detailed Listing of all Buyer Kerry Jo Berger

JPMorganChase service requests
System Performance is extremely slow Buyer Kerry Jo Berger
From Email Address Buyer Kerry Jo Berger
Custom code is created to default the BillTo Buyer Allan Caballero

address is overrridden by out of the box
BillingAddress defaulting process
Request for a listing of all cases for this Buyer Kerry Jo Berger
environment
Can the database password be encrypted Buyer Kerry Jo Berger
when updating configuration file
No Emails are getting sent from application Buyer Kerry Jo Berger
Manually added approvers can't see MAR in Buyer Michael Schneidler

ApprovalRequest queue
Taiwan email approvals failing Buyer Michael Schneidler
database attribute whne defining classes Buyer Allan Caballero
How to differentiate production data from UAT Buyer Kerry Jo Berger

data
Currency Precision settings Buyer Michael Schneidler
Change Order failing on switch of Buyer Michael Schneidler

OrderMethod from Email to URL
Question about Requisition and ReqLI Buyer Michael Schneidler
comments
FileInvoiceLoader Failure - Commit problems Buyer Michael Schneidler
Invoice limitation against PO Buyer Kerry Jo Berger
mass approve on Requisitions allows release Buyer Michael Schneidler

orders that exceed the maximum
commitment on MAs
2007 Daylight Savings Time Change Buyer Kerry Jo Berger
Why is PO split transaction amounts different Buyer Michael Schneidler

than Req split amounts?
Requisitions with null SupplierPartNumber are Buyer Michael Schneidler
stuck in Ordering
Are Currency Conversion Rates Needed Both Buyer Michael Schneidler
Ways?
PO with zero item value. Buyer Michael Schneidler
Number of user sessions Buyer Kerry Jo Berger
No Response from Server Buyer Kerry Jo Berger
Solaris Version/Patches workable to Ariba Buyer Allan Caballero

Buyer 8
Invoicing questions Buyer Allan Caballero
Ariba Buyer is running extremely slowly. Buyer Kerry Jo Berger
ScheduleTask and Metrics Error Buyer Kerry Jo Berger
Number of Failed Durables Events are Buyer Kerry Jo Berger

growing very fast and not clearing up
Last night Node 15 Hung after running the Buyer Kerry Jo Berger
None.Task.Reindexcatalogs.
Catalog Index Problem Buyer Kerry Jo Berger
Approval emails not displaying item Buyer Allan Caballero

description
Request for report Buyer Kerry Jo Berger
High Server Utilization Buyer Kerry Jo Berger
Storing Supplier-Provided Timezone in Buyer Buyer Michael Schneidler
Ariba Buyer 8.0 in Windows XP Buyer Allan Caballero
ValueLimit of 10,000,000.01 cannot be Buyer Allan Caballero

deleted from Approval Objects
Issue regarding ClassificationCodeAux and Buyer Allan Caballero
IsAdHoc
Failed Durables continue to fail Buyer Michael Schneidler
Lotus Notes 6.x email approvals fail Buyer Michael Schneidler

OrderRecipient Object Buyer Kerry Jo Berger
Server slows down for 5-10 mins Buyer Michael Schneidler
Log file warning regarding Sourcing status Buyer Michael Schneidler

(Approving)
Error when view null Address in change Buyer Allan Caballero
history
Assert failed: Cannot put null value into Buyer Kerry Jo Berger
LRUHashtable Thread: Message Delivery
Thread {
Mass Approving IRs Buyer Allan Caballero
Denied Approvables still showing up on the Buyer Allan Caballero

Approve request page.
Ariba OK button not displaying correct label. Buyer Allan Caballero
INACTIVE User shown with "Active" field=true Buyer Michael Schneidler
Checkmeta errors for inherited Fields at the Buyer Allan Caballero

2nd level inheritance
JavaMemoryMax Buyer Allan Caballero
Error Message displayed upon clicking Accept Buyer Allan Caballero

button
PROBLEM : java.lang.ClassCastException: Buyer Allan Caballero
java.lang.String is displayed when viewing the
summary page of an eform after submitting
the eform.
java.lang.ClassCastException: Buyer Allan Caballero
java.lang.String is displayed when viewing the
summary page of an eform after submitting
the eform.
SplitAccounting becomes greater than 100% Buyer Allan Caballero
when fields are added to a file.
IsAdHoc field on PO LIne Item has conflicting Buyer Allan Caballero
values
Punchout shopping cart getting split into 2 Buyer Douglas Hall
orders - buyer defect?
Passing data from an external application Buyer Allan Caballero
punching into Ariba Buyer.
Large cxml11.blob files in the ariba directory Buyer Kerry Jo Berger
Percentage Tolerance Buyer Allan Caballero
Email Approvals Not working & stack trace Buyer Bob Hayes
SFTP Buyer Allan Caballero
Requisition stuck in ordering Status Buyer Allan Caballero
Protocol Error -- ORA-17401 -- Pulling Data Buyer Bob Hayes

from Buyer 8.0 into Analysis 3.1
Breaking down text fields Buyer Oscar Navata, Jr.
Infinite Loop in isInWizard() (could be Defect Buyer Bob Hayes

ID 141869)
Conditions being checked when matching data Buyer Lalaine Tangonan
in the PO and POLineitem during Invoice
Loading
Improper cxml loading of street extrinsic field Buyer Ryan Ballesteros
Items displayed in random order when end Buyer Phil Ardaugh

user explores catalog for a specific commodity
ReindexCatalog task is stuck Buyer Bob Hayes
Preparer's Cost center being used on Buyer Allan Caballero

requisition for Requester with no default cost
center
Requisition with null requester, name Buyer Bob Hayes
PRs getting struck in pending status Buyer Balaji

Vankadara*INACTI
VE*
Supplier Location not populated on mass edit Buyer John Erwin del
Rosario
Coredump on Production Server Buyer Bob Hayes
FailedDurableEmails Scheduled Task Deleting Buyer Ryan Ballesteros

attached file once send
Improper cxml loading of street extrinsic field Buyer Ryan Ballesteros
PRs getting struck in Approved State Buyer Balaji

Vankadara*INACTI
VE*
Objects Out of Date Error Buyer Balaji
Vankadara*INACTI
VE*
Denied Requisition by parallel approver is Buyer Michael Schneidler
then approved by another approver
??? found for value of extrinsics and Kanji Buyer Michael Schneidler
characters in XML output
java.lang.NullPointerException encountered Buyer Lalaine Tangonan
when value for Price field is set to null for
catalog items added in a Requisition
ClassCastException when timing out an Buyer Bob Hayes
approver with a watcher of type
"ApproverList"
Requisitions stuck in Approved when Buyer Bob Hayes
li.Description.SupplierPartNumber is NULL
Hong Kong Locale Clarification Buyer Ryan Ballesteros
Frequent "Connection reset by peer" Buyer Bob Hayes

exceptions
String not to set to null (even if the null value Buyer Lalaine Tangonan
is assigned in the CSV file) after running an
integration event
Duplicates on Vectors Buyer Oscar Navata, Jr.
Visibility of Fields in Chooser Group Buyer Ryan Ballesteros
Visibility of fields in Requisition Header Buyer John Erwin del

Rosario
Invoice Accumulators for Non-Versioned Buyer Michael McLatcher
Change Orders
Error accessing the Invoice Reconciliation Buyer Bob Hayes
links in the UI
Problems with the email approval - NPEs in Buyer Alex Vruvides
email headers *INACTIVE*
Problems with the email approval - NPEs in Buyer Alex Vruvides
email headers: at *INACTIVE*
ariba.util.net.RFC822Header.parse(RFC822He
ader.java:68)
Add Edit Button in Ordered Requisition Buyer Ryan Ballesteros
Error encountered when viewing the PO Buyer Lalaine Tangonan
The CommodityImportMapPull file channel Buyer Alex Vruvides

integration event is not removing old *INACTIVE*
mappings
Mass Edit Changes do not always get applied Buyer Alex Vruvides
*INACTIVE*
PO Quantity Exception Buyer Joven Fontanilla
ARFImage Controller Buyer John Erwin del

Rosario
Special Characters In Query Buyer John Erwin del
Rosario
Notification Mails Buyer Joven Fontanilla
Cannot map locale en_US to a Language error Buyer John Erwin del
Rosario
Invoice Reconciliation to Approval Transition Buyer Oscar Navata, Jr.
problem
Do not notify/email the Requester for PCard Buyer Ryan Ballesteros
Charge Reconciliation (PCCR) when fully
Approved
Watcher approvers Buyer Joven Fontanilla
Search Query Problem Buyer Oscar Navata, Jr.
UI Labels Buyer Joven Fontanilla
UI Labels Buyer Joven Fontanilla
Was the defect 119779 ever resolved in 8.0? Buyer Alex Vruvides
*INACTIVE*
Issues with Using the SortedByKey Buyer Alex Vruvides
*INACTIVE*
HideLabel in html Buyer Rosanah Camacho
Users getting array out of bounds exceptions Buyer Alex Vruvides

while saving requisitions *INACTIVE*
When users view the catalog by supplier Buyer Alex Vruvides
some are getting correctly aggregate counts *INACTIVE*
by supplier while others are getting incorrect
counts
ArchiveApprovables task does not take the Buyer Alex Vruvides
approvable class into account and is slow *INACTIVE*
Force Cancel button does not work as Buyer Alex Vruvides
expected in version 8.0: defect 106475 *INACTIVE*
Bringing up the user chooser or any chooser Buyer Alex Vruvides
with a lot of data takes a long time *INACTIVE*
User cannot submit an changed requisition Buyer Alex Vruvides

*INACTIVE*
Is there a property to stop the automatic Buyer Alex Vruvides
lower case conversion of a string field during *INACTIVE*
a search?
Is there a way to add an index to a partioned Buyer Alex Vruvides
field through am? *INACTIVE*
Wrong error message when approver tries to Buyer Alex Vruvides
approve req with inactive preparer *INACTIVE*
How can we redirect users to an error page Buyer Alex Vruvides
when Analysis does not respond *INACTIVE*
Getting a warning message at least 20,000 Buyer Alex Vruvides
times at day in the log *INACTIVE*
Server stopped responding this morning and Buyer Alex Vruvides
had to be rebooted *INACTIVE*
No graceful handling of bad db connection Buyer Alex Vruvides
errors *INACTIVE*
integration postload Buyer Joven Fontanilla
The contents of the Invoice Tab on a PO takes Buyer Alex Vruvides

6 minutes to display *INACTIVE*
Amount Variance exceptions not showing a Buyer John Erwin del
single currency Rosario
Business Rules have trouble scoping variables Buyer Alex Vruvides
for different threads during reconciliation *INACTIVE*
Approvers getting object out of date errors Buyer Alex Vruvides
while saving a requisition *INACTIVE*
Customizing Personal Information page Buyer John Erwin del
Rosario
Problem Enabling Types on UAT, Stopping Us Buyer Alex Vruvides
from Moving code, HFP to prod *INACTIVE*
Slow Query Performance: clicking the Buyer Alex Vruvides
Contract link on the swoosh page. It takes *INACTIVE*
over 20 seconds to execute.
invoices without line items Buyer Joven Fontanilla
Problems with inter node caching Buyer Alex Vruvides

*INACTIVE*
Deny comments Buyer John Erwin del
Rosario
ReindexCatalogsTask still indicates it is Buyer Alex Vruvides
running but the indexes have been built for *INACTIVE*
almost a day
Comments on Email notifications Buyer Joven Fontanilla
Catallog Subscription Stuck in Waiting for Buyer Alex Vruvides

Approval State *INACTIVE*
Users getting objects out of date exception Buyer Alex Vruvides
after a Punchout session *INACTIVE*
Is there a plan to have Buyer remember the Buyer Alex Vruvides
user's choice for the sort order and the sort *INACTIVE*
direction for Invoice Reconciliation and other
approvables
Classifying catalog items as punch out during Buyer John Erwin del
re-index Rosario
If the SendInvoiceStatusUpdate process fails Buyer Alex Vruvides
is it ever retried? *INACTIVE*
Field Release 2.0 causing problems when Buyer Jolito Dumadag
Matching Invoice Against MA *INACTIVE*
A previously deleted supplier location does Buyer Alex Vruvides
not link back to the supplier *INACTIVE*
deleting requisitions Buyer Joven Fontanilla
User Addresses Buyer Joven Fontanilla
Weblogic Certificate expired Buyer Joven Fontanilla
Cannot start node manager getting Buyer Alex Vruvides

"certificate expired" messages *INACTIVE*
Running into a union limit problem when Buyer Alex Vruvides
exporting data through the file channel *INACTIVE*
Limitation Querying Views from AQL Buyer Alex Vruvides
*INACTIVE*
The SupplierLocationCheck does not validate Buyer Alex Vruvides
all supplier locations *INACTIVE*
Need explanation for the attached stack trace Buyer Alex Vruvides
*INACTIVE*
wrong focus on seach screen Buyer Joven Fontanilla
Problem on Setting Group Fields Ranking Buyer Paulo Jherome

Manalo
Approvable Notification Preferences for new Buyer Alex Vruvides
Approvable does not display name of *INACTIVE*
approvable
customer is requesting a valid invoice Buyer Alex Vruvides
exception to help identify when an invoice is *INACTIVE*
against a cancelled PO
Node16 is down because of OutOfMemory Buyer Alex Vruvides
error not necessarily related to invoicing *INACTIVE*
Case 219910: Editability of comments Buyer John Erwin del
Rosario
Hotfix 10 Errors-CatalogReportingEntryTab Buyer John Erwin del
does not exist Rosario
HFP10 is missing fixes for 2 defect the release Buyer Alex Vruvides
notes list as fixed *INACTIVE*
CSV File Loads Buyer Ryan Ballesteros
Getting same error message as in Case Buyer Alex Vruvides

217514 after installing 8.0 HFP10 *INACTIVE*
Cannot select Currency after a page is Buyer Ryan Ballesteros
ForceRefreshed
Consolidated Notifications Taking over 8 hours Buyer Alex Vruvides
to run *INACTIVE*
Approver email text Buyer Joven Fontanilla
83 Invoices stuck in Loaded Status but no Buyer Alex Vruvides

entries in DurableEvent *INACTIVE*
What should be the default value for Buyer Alex Vruvides
PunchOutSetupExtrinsicsClass in 8.0? *INACTIVE*
How to override components (.awl files) Buyer Jolito Dumadag
*INACTIVE*
Reports taking a very long time to run Buyer Alex Vruvides
*INACTIVE*
JP Morgan Chase & Co. :Escalation Reports Buyer Linda Lizarraga
Adding Approval Nodes Buyer Aldrin Cantos
Documenting the nestedTransactionBegin Buyer Alex Vruvides

errors on JPMC's production system *INACTIVE*
New OutOfMemory execption Buyer Alex Vruvides
*INACTIVE*
Requisitions stuck in Approved status - no Buyer Alex Vruvides
entries in DurableEvent, Workflow or *INACTIVE*
UpdateApprovals
The subtotal for number of items is not Buyer Alex Vruvides
always correct on the catalog screen *INACTIVE*
The FileInvoiceLoader task brought down the Buyer Alex Vruvides
Node 16 with OutOfMemory execption *INACTIVE*
Ariba Ghost PCard Process Buyer Aldrin Cantos
No way to specify a default partition list for an Buyer Alex Vruvides

Object Manager *INACTIVE*
No way to specify a default partition list for an Buyer Alex Vruvides
Object Manager *INACTIVE*
PCO editability Buyer Joven Fontanilla
recurring invoices Buyer Joven Fontanilla
PCard Reconciliation Buyer Joven Fontanilla
The split accounting percentages are not right Buyer Alex Vruvides
for partial invoices that come in against PO *INACTIVE*
that have split lines
PCard Request Acceptance Buyer Aldrin Cantos
Editability of Comments field in the requisition Buyer Jolito Dumadag

*INACTIVE*
MasterAgreementRequests stuck in Approved: Buyer Alex Vruvides
Assert failed: MA14-V2 *INACTIVE*
([ariba.procure.core.MasterAgreement
238871176 3y7u6g.3j]) has less items than
MAR15-V2
([ariba.procure.core.MasterAgreementReques
t 197428008 39jkfc.3i]), deleting line items is
not a
Changes vector gives stack traces for adding Buyer Alex Vruvides
a custom shipto address field *INACTIVE*
Copying requisitions copies catalog items that Buyer Alex Vruvides
no longer exist *INACTIVE*
FileInvoiceLoader erroring out on Production Buyer Alex Vruvides
*INACTIVE*
Approval Emails Do Not Display Some Buyer Jolito Dumadag
Accounting Information *INACTIVE*
QueryFolderLimit - restrict display only or Buyer Michael Schneidler Julius Peres
actual result set?
ScheduledTask failing in Commit - Sticks in Buyer Allan Caballero Shashi
Running. Kumar
Maximum commitment amount on Master Buyer Kerry Jo Berger Anand
Agreements exceeded Rajan
Prod Disable script debugging causes IE error ACM Rajesh Grace
"Internet explorer has encountered a problem
and needs to close"
Customize Subject for Email Notification sent ACM Roslyn Sapasap Grace Liu
to Delegatees
Redirect ACM in the My Task page ACM Ryan Ballesteros Sivaram

Natarajan
Can't delete or replace documents for ACM Ryan Ballesteros Sivaram
Administrative Amendment Natarajan
Unable to copy projects/contracts. ACM Ryan Ballesteros Sivaram

Natarajan
Having problems running configureappserver ACM Ryan Ballesteros Rinu
Singhaya
ProcessLocation field not being updated when ACM Roslyn Sapasap Grace Liu
an Active Project is reset to Planned
Delete Project causing baseid not found in ACM Lalaine Tabanao Thiago de
DocumentTask Araujo
Amendment Reason being a required field ACM Ryan Ballesteros Grace Liu
Web Service Enabled Application ACM Ryan Ballesteros Roopa

Pasari
AES Advanced Edit Functionality - AES Ryan Ballesteros Lee Taylor

documentation differs from what is observed
in the functionality.
PO stuck in Ordering Buyer Allan Caballero
UsedAmount exceeds MaxAmount before Buyer Allan Caballero

Contracts Close
Master Agreement Line Item Price Not Buyer Allan Caballero

Updating From 3 Digit Decimals.
Equivilant Word Search Not Working Buyer Larry Markowitz
Emails Are Not Processed Buyer Kerry Jo Berger
Approving through Lotus Notes 6.5.4 Buyer Allan Caballero
Attachments in Ariba Buyer 8.2.2 Buyer Berger Kerry Jo
Monitoring - metrics logs definitions Buyer Schneidler Michael
From: allan.g.caballero@jpmchase.com To: Buyer Allan Caballero Lee Taylor

Network Accounts Subject: Error Message Hi,
I'm reaching out to you on behalf of
JPMorganChase. Our ARIBA Buyer 8.0 cannot
be re-started.
Production Logs Buyer Allan Caballero
RFX Owner / Sourcing Administrator cannot AES Ryan Ballesteros Bharath

reopen an Event Manjunath
Document Link Broken or Document Missing AES Allan Caballero Rinu
Singhaya
AES Advanced Edit Functionality - AES Ryan Ballesteros Lee Taylor
documentation differs from what is observed
in the functionality
PRODUCTION DOWN Support ACM Allan Caballero Grace Liu
Manually Added Approvers are removed on ACM Ryan Ballesteros Sivaram

New Round Natarajan
File Invoice Loader errors Buyer Caballero Allan
What is the maximum line items ARIBA allows Buyer Allan Caballero Lee Taylor
in a requisition for an acceptable response
rate?
Ariba Supplier Network Release 44and cXML Buyer Allan Caballero Nadeem
1.2.017: Ariba Buyer may not be able to Ahmed
access new DTDs
Node Shutting Down Buyer Caballero Allan
one xml file with 0 byte was processed Buyer Caballero Allan
Core code loops through all the MA Line Buyer Maliwat Kerlynne
Items of the indentified contract in matching
of Invoice Item versus a Contract Item
Approvers cannot receive email notification Buyer Allan Caballero AmalRaj

Arokiadas
Requisitions Against Contracts that Close Buyer Kerry Jo Berger

while pending approval
Automated process to delete users from the ACM Ryan Ballesteros Rinu
application Singhania
Upgrading the Oracle to 9.2.0.8 ACM Ryan Ballesteros Sivaram
Natarajan
Critical Update for Ariba Sourcing/Ariba Buyer AES Ryan Ballesteros Ajay Singh
Sealed RFQ: Supplier Status 'Intends to AES Ryan Ballesteros Bharath
Respond' instead of 'Responded' Manjunath
Users deleted from Sourcing were still Active ACM Ryan Ballesteros Sivaram
in ACM Natarajan
NullPointer Exception in Creating Contract ACM Ryan Ballesteros Kevin

Dvorchak
Cannot delete manually added approvers in ACM Ryan Ballesteros Sivaram

an Approval Task Natarajan
Project rearranging correctly when sorted ACM Ryan Ballesteros Roopa

after project sort Pasari
Inconsistent result returned by inspector ACM Ryan Ballesteros Kevin

Dvorchak
Repeated Error Messages in Logs AES Allan Caballero Rinu

Singhania
Related Peregrine Ticket: N/A
This was log to check why too many logs
were created after a user (deleted in SPARC)
tried accessing SPARC.
Deleting Contract Workspaces ACM Allan Caballero Kevin

Dvorchak
Performance Issues after upgrading to Oracle ACM Allan Caballero Kevin
9.2.0.8.0 Dvorchak
Related Peregrine Ticket number: 09334359
Need to apply patch if on IE 6 for Defect # 1- ACM Oanh Sakson Roopa

66C14R Pasari
Redirect Emails in AES AES Ryan Ballesteros Rinu

Singhania
Tasks and Phases in a Sourcing Project can be ACM Allan Caballero Kevin
moved around. Dvorchak
Related Peregrine ticket#: N/A
Patch Installation to resolve IE7 Performance ACM Allan Caballero Kevin

Issue on ASM_SP20 Dvorchak
Requisition stuck in Approved due to Buyer Caballero Allan
OrderMethodException
Concern on Summaey Email Notification Buyer Caballero Allan

Functionality
Queries that gets stuck in running Buyer Caballero Allan
AmountReconciled for contracts is the sum of Buyer Caballero Allan Vandana

IR Rejected Amount and IR Paid Dandu
The System displayed a 'Select a file first' Buyer Allan Caballero Kaushik
error Basak
Saved event was lost AES Ryan Ballesteros Rinu
Singhania
Patch Installation to resolve IE7 Performance ACM Allan Caballero Kevin

Issue on ASM_SP20 Dvorchak
Modified catalog stuck in Waiting for approval Buyer
status
JPMC_fldSplitAccounting.aml because Buyer Allan Caballero Lee Taylor

ariba.util.xml.XMLParseException: In
extension JPMC_fldSplitAccounting, inModule
'ariba.common.meta.Requisition',
inClassVariant 'GPSvar1': Can't find field
"IBProject"
UserPull did not complete Buyer Allan Caballero Deepa Sood
Saved event was lost AES Ryan Ballesteros Rinu

Singhania
OOTB files are read-only AES Ryan Ballesteros Josh

Dvorchak
Accessing Agreement Hierarchy crashes the ACM Ryan Ballesteros Kevin

system Dvorchak

Level 3 issue
Roles assigned to users are lost AES Ryan Ballesteros Rinu
Singhania
Related Peregrine ticket#: 09192929
Internal Server Error' encountered in Charts AA Ryan Ballesteros Neal

tab AA report Millerschoe
n
Error in UAT happened after DB Refresh
System error when trying to “Mark Complete” ACM Allan Caballero Sivaram
reactivated task Natarajan

Level 3 issue
Performance slowdown experienced in ACM Ryan Ballesteros Vijay

production Vedula
Related Peregrine Ticket: 09212870

US - Call: client is saying that SPARC system
is so slow
Catalog Request stuck in Verified status Buyer Allan Caballero Ravi Kant
Multiple sessions/nodes allow a user to pull Buyer Allan Caballero Phani

more than 1 requisition Veeranki
Extended Price not displayed on the Suppliers AES Allan Caballero Rinu
tab of RFP Singhania

Observed in PROD
Multiple Search Option for A String field ACM Ryan Ballesteros Vijay
Vedula
Level 3 issue
AribaNetworkId changes for supplier Buyer
Catalog Images Buyer Kerry Jo Juluis Peres
Details of the SDU (Supplier Data Update) is Buyer Allan Caballero Anand
changing Rajan
way to setup a punchout catalog without Buyer Allan Caballero Vasanth

going through the ASN Radhakrish
nan
Not all reqs are loaded after a Requisition Buyer Allan Caballero Prathima
Import Devireddy
Approval thru email not working Buyer Allan Caballero Julius Peres
Error when viewing Requisition Buyer Allan Caballero Sailaja
Lingamane
ni
Validation for Vector fields in ACM Ryan Ballesteros Kevin

ContractWorkspaceEditView group fires late Dvorchak

Level 3 issue
No active approver on IR after edit (add Buyer Michael Schneidler

approver)
Discrepancy in Split Accounting Amounts Buyer Allan Caballero Sailaja

between Requisitions and Purchase Orders Lingamane
ni
Customize Supplier Password Sourcing Ryan Ballesteros Josh
We have policies in maintaining password in Dvorchak
our company. With that said I would like to
inquire if there is a way to:
1) Set a limit for the supplier password. (e.g
After 60 days, the supplier should change
his/her password)
2) Set a limit for incorrect logins of supplier
(e.g. If the supplier has entered 3 consecutive
incorrect password, the password will be lock)
3) Can we manipulate the password such that
it generates a password with both numbers
and letters?
Some MRP Import Requisitions are not being Buyer Allan Caballero Kaushik
loaded in ePurchase Bhattacharj
ee
Requisitions stuck in submitted after mass Buyer Allan Caballero Ramya
approval Gopalaswa
my
The email approvals are failing for Outlook Buyer Kerry Jo
2000 SP 3 users. Notfication and SMTP debug
options were turned on and the following
error occurs: Exception
ariba.common.core.BadTokenException:
ApprovalBadTokenBody. The deny line in the
email was: [X ] Deny
WorkflowActionID,8zrqz46.34,1izjyuerl9qe4,1
npqq.28,2,1,npqq.28, but the extractToken is
: Found token:
WorkflowActionID,8zrqz46.34,1izjyuerl9qe4,1
npqq.28,2,1 npqq.28;
Total Cost not updated when loading new Buyer Allan Caballero
catalogs
Phani
Veeranki
Task Approval email Notiffication ACM Allan Caballero Roopa
We just want to know the default template Pasari
used for Task Approval Norification. I have a
sample email attached here, please verify if
that is the default template. Thanks.
Incorrect number of items are shown in the catalog Buyer Allan Caballero
search
The Users are receiving errors when Buyer Allan Caballero Vasanth
approving requests. The buyer will hit the
approve button and receive this error 'invalid
null or empty approval request vector' (see
attached log file and screenshot). When they
log out and back in, the request was
approved. This does not happen on every
request but appears to be occur randomly.
Blank page displays when searcing users AES Roslyn Sapasap Justin
from Sourcing Home >Security> users Schmida
tab
Displaying Email fields along with AWString ACM Ryan Ballesteros Vijay
Vedula
We’d like to know if it is possible to have
EmailFields to be in line with strings. We did
some testing and found that the fields always
go one line below where it should be
expected. Please take a look at the
screenshots attached as well as the htm file
modified.
deletion of catalog version. We have the user Buyer Allan Caballero Juluis peres
who needs to delete the catalog version that
is in Approved status via the Delete Versions,
however, the user could not delete that
version as the checkbox are not selectable to
delete it.
Description.CommonSupplier is not being set for

Buyer
Ad Hoc items
Allan Caballero Vandana Dandu
How to add Asset tags to Orders already in Buyer Allan Caballero Juluis peres
Received
Printing Supplier Bids Sourcing Allan Caballero Peter
Kosovec
In supporting the Online eRFx tool, I have
been asked by several sourcing leads as to
how the supplier is able to print their
submitted bid. I just ran a complete test as a
Test Supplier and looked at every opportunity
to print. It seems that the system only gives
the supplier the ability to print the basic bid
questions. I didn't find a way to print the
supplier's bid response, which would show all
the questions along with the responses the
supplier entered. I need help in finding how
this can be done so that I can do a procedure
document that can be given to the supplier.
Thanks.
Email Approvals on ACM ACM Allan Caballero Roopa

We are investigating about the Email Approval Pasari
feature on ACM. As we can see in the
parameters.table, there are parameters
regarding this feature but we are not able to
make it work yet.
We set the EmailApprovalEnabled parameter

to true and other parameters, we receive an
email notification telling about the approval
which contains the approve and deny links.
However, either links do not automatically
approve nor deny.
As we looked into PDF, it says about

EmailApprovalEnabled parameter that when it
is set to true, the approver will receive emails
related to Approva, Review or Negotiations.
And that it works differently in Ariba Buyer
and email approvals are not supported in
ACM.
Does it mean that ACM really don't have this

feature? Or are we just missing something in
setting the parameters to make it work
successfully?
Created Events from Sourcing Project ACM Ryan Ballesteros Sivaram
Natarajan
Related Peregrine Ticket: 09028099
ClientSubmitHook in Eform fails to Buyer Allan Caballero Jala

display group Prashamsa
An IR line item returned a Received Buyer Allan Caballero Anand
Quantity Variance exception even if the
corresponding PO line item does not
require receiving
Steps to recreate:
1. Create a PO with two line items. Line
item 1 needs to be received while line
item 2 does not.
2. Invoice the PO without receiving(or
just partially receive) line item 1.
3. Receive quantity variance is fired for
all line items even if only line item 1
needs to be received.
No active approvers for Requisitions. Buyer Allan Caballero Anand
Upon approval of the first approver, it

didn't go automatically to the next
approver for approval. When we check in
the inspector, the State of the
ApprovalRequest is 8 (Approved) but the
ApprovedBy field is null. (Please see
screenshot one). In the UI, the status is
Approved (for the first approver) and the
next in line approver is in Pending.
Duplicate Running of Scheduled Tasks Buyer Allan Caballero

Modified catalog stuck in Waiting for Buyer Allan Caballero
approval status
View Agreement Hierarchy Link displays other ACM Ryan Ballesteros Ted Hunter
versions of Contract
Applied Filters in Analysis UI is not AA Ryan Ballesteros Kevin

updated when report is edited Calvert

Level 3 issue
Problem generating ACM Ryan Ballesteros Bharath

MinorityNativeAmericanOwned tag when Manjunath
running xls2xml
Error in Auto logout while in ACM AES Ryan Ballesteros Justin
Application Schmida/T
hiago/Siva
Releate Peregrine Ticket: 08713075 ram
SPARC TIMEOUT ISSUE – UAT
Requisition stuck in Approved Buyer Allan Caballero Juluis

peres
Users cannot upload documents to contract ACM Ryan Ballesteros Kevin
Dvorchak
Strong Encryption Requirement for Buyers in Buyer Allan Caballero

AN45: JP Morgan Chase
Punchout catalog can't be accessed. Buyer Allan Caballero Prathima
User is trying to access punchout catalog but

she's receiving error message and the
punchout catalog does not open. Here's the
error message:
Unable to connect to punchout catalog. If

problem persists, ask your system
administrator for assistance.
Please also refer to the attached logs for

further investigation and let us know what
you've found.
Question regarding exporting all active Buyer Mike

catalogs from Ariba Buyer 8.0
Problem: helpTip property of a field not ACM Allan Caballero Kevin
displaying Dvorchak
Definition of an abbreviated field label.

However, during testin, it was found out
that the helptip (denoted by a question
mark) is not displayed on the UI. Kinldy
help us identify the reason why it is not
being shown or provide suggestions on
how to go about it. Below is the code
snippet:
<groupField
name="jpmc_Supplier.MinorityOwned">
<properties rank="40"
label="MBE"
controller="ariba.htmlui.fieldsui.fields.AR
FBoolean"
editable="false"
helpTip="This is a
sample helptip"/>
</groupField>
Master Agreements having non-NULL ACM Ryan Ballesteros Ted

values for Parent Agreement Hunter
IsAdHoc field on PO LIne Item has Buyer Allan Caballero Vandana
conflicting values Dandu
Application Running slow ACM Ryan Ballesteros Kevin
Dvorchak
Unassigned Participants' in Access AES Ryan Ballesteros Justin

Control list do not show all users (w/o Schmida
group)
Parameter not showing in the template AES Ryan Ballesteros Josh

Here's what was done: Dvorchak
(1) Created template (Auction)
(2) In rules page, set Tie Bids to 'No' and
set to View Only Status.
(3) Saved the template.
When a user used the template, Tie Bids

parameter wasn't shown.
Peregrine Ticket#: 10336317

Approve Deny button visibility on CA ACM Allan Caballero Kevin
Approval Dvorchak
There was an incident reported wherein a
user, after approving the CA (Contract
Authorization), still sees the Approve
Deny button. The CA still appears on his
approval queue as well.
We have already investigated the issue

and found out that this happens when a
person who has already approved was
added back again as a watcher of the CA.
Ideally, since he already has approved

the CA, he is now just a watcher of the
CA and does not have to approve. Why
do the Approve Deny button still visible
to him?

Approve Deny button visibility
Prevent users from creating RFX page in ACM Ryan Ballesteros Ted
ACM Hunter
Tasks of users are not seen from To Do / ACM Ryan Ballesteros Kevin
My Tasks list Dvorchak

P2 - Normal Urgency Corporate URL not Ariba Ballesteros Ryan Ted Hunter
visible at Organization Summary page Sourcing
P2 - Normal Urgency PO history did not Buyer Allan Caballero Julius Peres
update correctly to Ordered status
Invoice Status not updating in ASN Buyer Allan Caballero Sailaja

Lingamane
ni
Date Range for 'From' field in Automatic AES Ryan Ballesteros Rinu
Scoring only displays upto 1989. Singhania
FatalAssertionException when viewing Buyer Allan Caballero Sailaja

folder items in Inspector Lingamane
ni
P2 - Normal Urgency Unable to connect Buyer Allan Caballero Thiago de

to punchout site. Araujo
Edit messages displayed from supplier's AES Ryan Ballesteros Josh
page Dvorchak
With a revised bid published, then after it

closes, note that while the supplier sees
that the Status is "closed", the Edit RFX
message says that the new event is
"currently running". 56004 is the new
event -- the original event was 56003.
Also, why does the message start with
"Edit RFX"? -- supplier never does that
function. This is an Auction/Open RFQ,
and we did "Advanced Edit" on it to
adjust the time. My screen print is taken
approximately 30 minutes after the bid
closed.
Request For Information Difference in ACM Ryan Ballesteros Kevin

Access Control for Documents in ‘In Dvorchak
Approval’ and Approved Status
Scheduled Task: Expire Delegations gets Buyer Allan Caballero Ibrahima
stuck in running. Bah
The system accepts duplicate invoices Buyer Allan Caballero Sailaja
when a Credit Memo is issue. Lingamane
ni
SECURITY FIX Ariba Security Alert Buyer Allan Caballero Phani

Veeranki
Bad Object warning message when Buyer Allan Caballero Sailaja

running File Invoice Loader Lingamane
ni
Invoice not loaded in ePurchase Buyer Allan Caballero Julius

Peres
How to delete Suppliers/Organizations Ariba Ryan Ballesteros Prashant
via dataload Sourcing Bukka
Please assist on how to resend using Buyer Allan Caballero Parivesh

Batch Document Resend Files option Mishra
available under Pending queue section in
ASN?
Catalog Item Icons/images don not Buyer Allan Caballero Phil Sherrill
appear in user UI
Request for information - PO stuck in Buyer Allan Caballero IDC BUYER
Ordering
PO Stuck in Ordering Buyer Allan Caballero Phani

Veeranki
Request For Information Request for Ariba Ryan Ballesteros Josh Dvorchak
Supplier related tables in AES database Sourcing
Scheduled tasks run 1 hr late as ACM Ryan Ballesteros Ted

scheduled Hunter
Act as User page is not displaying as ACM Ryan Ballesteros Ram
expected Mohan
Muralidhar
an
Slow log in time for a specific user Buyer Allan Caballero Ramya Gopalaswamy
Missing contracts from Sourcing Project ACM Ryan Ballesteros Vijay
folder Vedula
Currency suffix not displaying for users Buyer Allan Caballero Vasanth Radhakrishnan
with locale id from China
Invoice not loaded in ePurchase Buyer Allan Caballero Thiago de Araujo
Supplier bids in expired status after Sourcing Ryan Ballesteros Josh

reactivating an event Dvorchak
Problem with Supplier using Load Buyer Allan Caballero Julius Peres
Balancing
Summary of keypoints for ASM4 SP 21- ACM Ryan Ballesteros Sivaram

27 Natarajan
Suppliers created from importing supplier Ariba Ryan Ballesteros Peter
list in Supplier Management Page Sourcing Kosovec
Summary of keypoints for AES SP 21-27 Ariba Ryan Ballesteros Joe Simoni
Sourcing
Invoices stuck in Loaded due to Buyer Allan Caballero Akash Subba

OutOfDateExceptions exceeded
acceptable count
Is Sourcing SP27 certified for java 1.5.x? Ariba Ryan Ballesteros Justin
Sourcing Schmida
ExpireDelegations task issue Buyer Allan Caballero Julius
Peres
Error on running scheduled tasks Buyer Allan Caballero Prathima

Devireddy
Is ACM module certified for java 1.5.x? ACM Ryan Ballesteros Ted
Hunter
Request for report for Invoices which are Buyer Allan Caballero Karunakar
auto-rejected on ASN an
Prakasam
Status of defects logged with Ariba ACM Ryan Ballesteros Grace Liu
Node shutting down when running Failed Buyer Allan Caballero Prathima
Orders task Devireddy
Organization field of participant is not ACM Ryan Ballesteros Kevin

updated Dvorchak
Approval flow tab not displayed for 'Not ACM Ryan Ballesteros Vijay
Started' tasks Vedula
Slow Performance in ACM ACM Ryan Ballesteros Kevin
Dvorchak
Error in uploading Sourcing Ryan Ballesteros Bharath

attachment in AES Manjunath
Cannot Copy project from Create ACM Ryan Ballesteros Vijay

Sourcing Project page Vedula
Question: Limit of 650 in a text field Sourcing Ryan Ballesteros Ashwani

doesn't work Tyagi
Question: Overview attributes in Events Sourcing Ryan Ballesteros Ashwani
Tyagi
Deleting RFX template Sourcing Ryan Ballesteros Prashant

Bukka
Object Requisition not writable in Buyer Allan Caballero Julius

SessionType ORMSUser Peres
Question regarding FailedLoginAttempts Sourcing Ryan Ballesteros Ashwani
in AES Tyagi
ScheduledNotificationsTask stucked in ACM Ryan Ballesteros Vijay

running caused the application Vedula
performance to slow down
Testing the fix for 1-3OH1YF defect ACM Ryan Ballesteros Amit
Bansal
Issue with 1-7A3HTF: Contract ACM Ryan Ballesteros Ram
workspace titles not allowing ampersand Mohan
(&) Muralidhar
an
Need information on how to test 1- ACM Ryan Ballesteros Ram

8YAMEO - Security vulnerability Mohan
Muralidhar
an
PUNCHOUT CATALOGS ARE NOT Buyer Allan Caballero Ravi Kant

ACCESSIBLE IN THE VANILLA BOX
The main problem is we cannot access

test punchout sites for the vanilla box
(Ariba Buyer without
modifications/customizations). Its
showing a warning message that we
cannot access the puchout.
Please provide us with steps to have our

Ariba Buyer Vanilla box access to the
default or test punchout catalogs
Error occurred when a Sourcing Ryan Ballesteros Vijay

supplier navigates to Gadige
Supplier tab of an event
More details on Defect# 1-582JXA Sourcing Ryan Ballesteros Josh
Dvorchak
Error encountered if Attribute Name Sourcing Ryan Ballesteros Ashwani

exceeds 2000 characters Tyagi
Questions before upgrading Oracle ACM Ryan Ballesteros Kevin

database from 9i to 10g Dvorchak
There's no email sent when the event is Sourcing Ryan Ballesteros Vijay
already started for preview Gadige
Permission to display "Create New" Sourcing Ryan Ballesteros Bharath
option in Organization field from Invite Manjunath
New User page
1-6M96HV - delegation options fix not ACM Ryan Ballesteros Vijay

working in SP30 Vedula
Inconsistent inspector value for User Buyer Allan Caballero Vasanth

object Radhakris
hnan
Invoice loading tool problem. Buyer Allan Caballero Purnesh
Kunder
Review period is not added in the Bidding Sourcing Ryan Ballesteros Prashant
Close time value Bukka
Read permissions for Suppliers Sourcing Ryan Ballesteros Ashwani

Tyagi
Questions with Workspace validation ACM Ryan Ballesteros Ram

regarding special characters Mohan
Muralidhar
an
trigger not fired properly Buyer Allan Caballero Jala
Prashamsa
Error encountered when logging onto Buyer Allan Caballero Thiago de

Buyer Araujo
Standard Email Sent to Newly added Sourcing Ryan Ballesteros Prashant

users Bukka
Is there a way to move Server/transactionData/attachments

Buyer Allan Caballero
to a new Thiago
server de
due to low disk space?
Araujo
How to limit row result in AQL Buyer Allan Caballero AmalRaj

Arokiadas
Wrong email is being used for optional Sourcing Ryan Ballesteros Peter
multistage eRFx Kosovec
The parameter Sourcing Ryan Ballesteros Ted
RestrictCopyProjectToOwner cannot Hunter
control the ability to copy of team
members of the project.
User Unable to Access Punchout Catalog Buyer Allan Caballero Anubhav

Bhatnagar
New CSV invoice template is published: Buyer Allan Caballero Sandeep

Can no longer able to select a tax Patnaik
option when creating invoices on the
ASN against PO's sent to them from us.
What do queryperf measures Buyer Allan Caballero Ibrahima

Bah
Export Master Report option for Suppliers Sourcing Ryan Ballesteros Prashant
Bukka
Document Tab restriction ACM Ryan Ballesteros Amit

Bansal
Getting "symbolic links are not supported Buyer Allan Caballero Thiago de
on this system" error when trying to Araujo
create a symbolic link
Cannot Import participants in creating a Sourcing Ryan Ballesteros Vijay

survey Gadige
Unassigned Participants in Access Control Sourcing Ryan Ballesteros Justin
list do not show all users (w/o group) Schmida
What do queryperf measures Buyer Allan Caballero Ibrahima

Bah
TasksMaxResultRows parameter in ACM ACM Ryan Ballesteros Amit
Bansal
Missing Asset Information on ePurchase Buyer Allan Caballero Sailaja
Lingamane
ni
PO Flip - Can no longer can create a tax Buyer Allan Caballero Shashank
entry at line item level when using the Chobey
PO flip process
Queryperf logs exceeded the actual time Buyer Allan Caballero AmalRaj
the query runs Arokiadas
Question Regarding Splitting Purchase Buyer Allan Caballero Phani
Orders Veeranki
"sent" status in ASN is not getting Buyer Allan Caballero Sailaja

updated correctly to "acknowledged" Lingamane
ni
Completed task is not displayed when ACM Ryan Ballesteros Jeff Sheyn
'Complete/Incomplete' filter option is
selected from My tasks page
Exception occurring when using ACM Ryan Ballesteros Sivaram
MyLastSearch functionality Natarajan
The parameter ACM Ryan Ballesteros Ted

RestrictCopyProjectToOwner cannot Hunter
control the ability to copy of team
members of the project.
Invoices stuck in ASN Ariba Allan Caballero Parivesh
Supplier Mishra
Network
OK button is not displayed Sourcing Ryan Ballesteros Ashwani
in Accept Negotiation page Tyagi
System.Security.Passwords.ExpirationInD Sourcing Ryan Ballesteros Joe Simoni
ays not working
FailedLoginAttempts not working in SP30 Sourcing Ryan Ballesteros Ashwani

Tyagi
Setting AES LogicalLineLimit parameter Sourcing Ryan Ballesteros Ashwani
to 5000. Tyagi
The Transition of the Payment object Buyer Allan Caballero Phil

from Paying to Paid status is failing Sherrill
PR containing two different currencies for Buyer Allan Caballero Vasanth

header and lineitem level.
List of Suppliers by country that send Ariba Allan Caballero Kathleen
invoices by PO Flip, eInvoicing tool, cxml Supplier Shih
Network
Duplicate States on TaskApprovable ACM Ryan Ballesteros Jeff Sheyn
Missing Status Criteria on Sourcing ACM Ryan Ballesteros Ted

Project Search Hunter
Link to Related Project Search defaults to ACM Ryan Ballesteros Ted

Contract Workspace search Hunter
Object Not Found Error ACM Ryan Ballesteros Jeff Sheyn
Buyer is not able to start as Buyer Allan Caballero Phani

nodemanagerstart can't start. Veeranki
We are encountering numerous logs that Buyer Allan Caballero Ibrahima

encounter general:warning:1384 Bah
Error when viewing Invoice Reconciliation Buyer Allan Caballero Sailaja
Supplier Data load System Warnings Buyer Allan Caballero Phani

Veeranki
Previous Field in Plan (SubPhase) ACM Ryan Ballesteros Ted Hunter

Testing defect 1-8KNC0B: No error Sourcing Ryan Ballesteros Vijay
message is displayed if an event attribute Gadige
Workaround for defect#1-PZYVR ACM Ryan Ballesteros Vijay
(UserMasterDataPullTask) Vedula
Logged Ariba Defects that were not fixed ACM Ryan Ballesteros Ram Mohan
Muralidhara
n
Display CorporateFax field in Organization AES Ryan Ballesteros

Summary page
CLOSED PER 6/7 meeting 6/7/05
Hotfix provided 6/1. JPMC to test 6/1/05

hot fix as soon as possible.
Hotfix works -- closed per 6/23
meeting
Batch to be loaded 6/14 PM w/ 6/14/05
application down per support's
request.
LOAD COMPLETED SUCCESSFULLY
-- closed per 6/23 meeting
Currently slated for TBD. Defect 6/23/05 1-j2jl

logged. Closed per 6/23 meeting
Workaround is acceptable for

SPARC go-live timeframe, but TSS
to provide a defect # and Service
Pack/estimated delivery time.
Should this have been closed?
Siva to confirm whether this may

be closed.
EnhReq: 1-
QXNW
Siva to log enhancement request
and close case
Closed per 6/30 meeting -- fixed 6/30/05
in SP9
6-30: Immediate problem 7/7/05
resolved, but team agreed to keep
open until all contracts are loaded
-- 7/7 -- Closed
Closed
Workaround advised 6/1. JPMC to
confirm this workaround.
TSS confirms this as a defect. To
be fixed in SP10.
6-30- If business can't wait for
SP10 (July 29), JPMC has been
provided guidance in how to
workaround this using a small
custom extension, which can be
removed once SP10 is applied.
Workaround to be tested and
closed.
Once an environment is available, 7/27/05

Peter Gao to provide TSS with
extended logfiles. 7-27 Closed
due to no reply to TSS
Information provided -- case 7/21/05

should be closed shortly -- closed
7/21
CLOSED 8/8 8/8/05
Closed
Closed
Closed per 9/22/05 meeting 9/22/05
Closed per 9/22/05 meeting 9/22/05

(Fixed in SP10).
9/29/05 CLOSED as this was a 9/29/05
data issue in SIT. 9/22/05:
Rajesh will test this after creating
contracts in Draft status with valid
data. Ian said the Null Pointer
error indicates that the Draft
Contracts were missing template.
9/29/05 CLOSED. Carole Dietz 9/29/05
also tested in SIT. 9/22/05
Grace provided SP10 version of
Hot fix included in the SP10
version of Approval Hot fix. This is
being tested. Rajesh will test this
with parameter 500.
10/06/05 CLOSED. Ariba does 10/6/05

not support core code
customization.
10/08/04 CLOSED (This was 10/8/05
resolved by pointing the delivery
wizard to the existing depot
folder)
10/13/05 CLOSED 10/13/05
10/13/05 CLOSED 10/13/05
10/20/05 CLOSED. The SIT 10/20/05

environemnt was rebuilt to
resolve the issue.
10/20/05 CLOSED. This was 10/20/05
happening in SP7 and is
working correctly in SP10.
10/20/05 CLOSED. The issue 10/20/05
was resolved prior to getting
call from Ariba.
10/26/05 After running the 10/26/05 1-1F200
Currency Pull Integration
event, I notice that Prefix for
GBP (British Pound) currency
has changed to ú. Has this
changed in SP10? 10/24/05
CLOSED.
10/24/05 CLOSED. Create an 10/24/05
enhancement request.
10/12/05 Thiago said 1. is core
code functionality and hence
changes are not supported. We
need a workaround for this issue.
For 2. We want to know if we can
disable ACW portlet by using
permissions.
10/20/05 Close this case 10/20/05
11/10/05 This issue is being 11/10/05 1-1BCTX

closed. If there are anynew for My
stuck tasks we will open new Tasks
issue. 10/20/05 Hot fix for scrolling
stuck approval and My Tasks issue.
issue is under testing in UAT
10/26/06 This can be closed. 10/26/05 1-UWUD
10/20/05 Hot fix has been
applied in Uat and is under
testing.
10/26/05 This can be closed. 10/26/05
10/24/05 The ariba patch is
being tested in UAT.
CLOSED 11/01/05 As per Ian 11/1/05
this in not recommended as it
can add to perfomance issue
going forward.
11/10/05 CLOSED. 10/13/05 11/10/05
Ian tested in SP10 and could not
replicate this issue. He suggested
us to retest in SP10.
11/17/05 Document have 11/17/05
been received. This can be
closed. 11/10/05 We are
requesting to get necessary
documentation for this
feature.
11/17/05 Closed as no major 11/17/05
issues have been cited
because of this. Also network
sniffer also did not reveal any
issues. 10/20/05 This still
happens in SP10.
11/17/05 Closed. David 11/17/05
provided some information.
10/20/05 This is open issue in
SP10
Closed on 11/28/05. The issue 11/28/05
got resolved after recycling
the server.11/23/05 Emails
are being sent now. Thiago
will keep this ticket open until
next week
12/02/05 Sent email to Ian to 12/2/05

close this issue. 11/28/05
Sent Ian a follow up email.
12/01/05 CLOSED. 12/1/05
12/1/05 Sent email to Marius 12/1/05

to close this.
12/1/05 Sent email to Marius 12/1/05
to close this.
12/05/05 CLOSED. 9/22/05: 12/5/05
Rajesh will test to see how
Commodity search behaves. Ian
will verify his test results that he
did with commodity search. The
LOB search returns both Parent
LOB and Child LOB projects.
12/05/05 Closed. The solution 12/5/05

provided was tested and promoted
to Production
12/14/05 Closed as this could 12/14/05
not be replicated. 12/01/05
Sandhya to test one scenario.
Rajesh to send email to Ian
when to setup Webex.
11/17/05 Ian to setup Webex
meeting. 10/26/05 Webx
meeting requested. 10/20/05
Ian has not been able to
replicate this issue.
12/14/05 Agreed to close as 12/14/05

this is expected behavior.
12/07/05 Email sent to update
the description. 12/01/05
Rajesh to send Grace email
about updating description.
11/22/05 Sent requested
information to Gu. 11/10/05
Following up with Grace for
this issue.
12/22/05 Agreed to Close this 12/22/05

request. 12/15/05 Have sent
the documentation to
Business. Awaiting user
response.
01/5/06 Grace closed this 1/5/06
case as the frequency issue is
resolved by running the task
once a day and opened a new
case 1-3480545. 12/22/05
Ian will look into overdue
email for contracts. 12/21/05
Sent an email to Ian about
Overdue email issue in
Contracts. 12/06/05 The
Overdue email gets sent each
time the Scheduled
Notifications Task is run on a
day. 12/01/05 Rajesh to test
after editing notification from
template. 11/28/05 Sent some
more information to Grace.
11/17/05 Ian to follow up
with Grace. 10/26/05 Now
Overdue emails are not being
sent. 10/20/05 Ian to follow
up on how Overdue emails
task work with Scheduled
Notificaiton task.
1/5/06 This has been closed. 1/5/06

It may be re-opened if needed.
12/07/05 Waiting for Users
test results. 11/22/05 Kishore
to get back to Janey.
1/4/06 This can be closed. 1/4/06

12/21/05 Email are going out
Ok in test instances. Waiting
from users to see if they are
still having issues in Prod.
12/07/05 Rajesh to get
feedback from user. 12/01/05
We are having emails even for
the contracts which are
Expired or Terminated. Defect
D-148173 fixed in SP8 was for
Closed Contracts only.
12/01/05 Payal to check with
users if they are still getting
Review emails. 11/29/2005 A
defect existed where Status
was not updated correctly
when Contract status was
being closed. This defectwas
fixed in SP8 to update the
status correctly.
1/5/06 Closed. (The problem 1/5/06
is with the ENVIRONMENT
variable. The default shell on
the user account that our
admins started these
applications does not have the
DISPLAY variable exported.
They have used a different
user account to bring these
systems up for which the
environment variables
exported and this issue got
resolved now.) 1/5/06
Kishore to check if this is fixed
in UAT currently. 12/22/05
We are working with System
Admin to resolve the issue.
12/21/05 Kishore is
corresponding with Janey.
12/06/05 Kishore is testing.
1/31/06 Closed. This was 1/31/06

fixed by doing custum
changes. 1/19/06 Increasing
the chooser limit did not fix
the issue in UAT. 1/5/06
Sandhya will test the changes
suggested by Grace. 12/21/05
Asked for an update from Ian.
11/17/05 Sandhya to send
back feedback. 11/10/05 Will
implement Grace's suggestion
in UAT and test.
1/31/06 Closed. This has been 1/31/06

rolled out in Prod on 1/27/06.
1/19/06 Patch testing is still
going on. 12/06/05 the Patch
is under testing in UAT.
12/01//05 Grace is following
up with Mohan.
2/10/06 This issue was 2/10/06

resolved by the lotus notes
group hence this is being
closed. 2/2/06 GTI ticket has
been re-opened to find the
cause. 1/31/06 Production
contiues to have issues in
emails where width is defined
in the templates. (Contract
Review, Task Overdue)
1/19/06 A fix is under testing.
12/22/05 Opened this case as
per our discussion today.
2/21/06 This is closed now as 2/21/06
users are not complaining of
this issue.
2/21/06 Case closed. 2/17/06 2/21/06
The Status field was updated
through Inspector script in
porducion. 2/2/06 This will be
tested in SIT. 1/19/06 Ian has
suggested to update the OOTB
'Status' on these closed
contracts. 1/5/06 We have
close to 3000 contracts in
Production where the
ContractStatus = Closed but
Status is not Completed. All
these contracts were
canceleed before applying
SP10. Is Defect D-148173
related to this issue?
12/22/05 Ian will test some
scenarios. 12/21/05 This
ticket can be closed after we
get some details about the fix.
12/12/05 This is a known
issue and has been fixed in
SP12.
2/21/06 Case closed becasue 2/21/06

this is not available OOTB.
1/31/06 This fuctionality is
not present OOTB. 1/16/06
We are looking for parameter
or configuration settings that
can be used for sending
reminder emails to Approvers
of a Task if it has been waiting
their approval for some time.
2/15/06 Closed 2/15/06

2/24/06 This has been closed 2/24/06
because the issue was
happening due to
customization and is not a
defect. 1/31/06 Ian has
opened a defect (1-2BAD2)
that the currency does not
come from Users default
settings on the eform.
1/18/06 Ian is exploring if
there is an open defect. The
custom money fields appear in
USD by default even for Users
who have a Non USD currency
in their preferences.
2/28/06 Closed because the 2/28/06

messages have stopped
coming. 2/21/06 Ariba has
suggested to configure
running different scheduled
tasks at different times.
1/31/06 Will monitor the
Production for some more time
after increasing the settigs.
1/30/06 Database
Connections parameter has
been increased to 50 in Prod.
1/19/05 Re-opened. Grace
suggested to increase
database connections from
current 20 to 50. 11/17/05
Closed. The increased
database connections settings
has been applied in
Production.11/10/05 Grace
suggested to turn on jdbc
logging next time this happens
and to increase Database
connections in ACM
parameters table from 10 to
20.
1/27/06 This is being closed 1/27/06
as we have customized to
make this field editable
always. 12/16/05 As per
grace : to remove the code to
set the State to Planned if
users enter a future date,
please open an enhancement
request. 12/06/05 Grace has
asked us to open enhancement
request. 12/08/05 Sandhya to
try Grace's suggestion
12/07/05 Sandhya is
following up with Grace.
3/21/06 Case Closed as the 3/21/06

trigger is working as per
Ariba's design.
3/28/06 Case Closed. This 3/28/06
functionality will be coming in
next version of Ariba sourcing
in 2007. 3/27/06 Ariba case
opened.
4/14/06 Closed. 3/8/06 Grace 4/14/06
had asked for a thread dump
when we see high CPU
utilization next time.
4/19/06 Closed. 4/16/06 This 4/19/06
folder contains data uploaded
by users. 4/12/06 Thiago has
sent a document for this.
4/10/06 Please let us know
what is the importance of
following folder and what data
does this store:
/sourcing/Server/transaction
Data
/ACM/Server/transactionData
/analysis/Server/transactionD
ata
5/3/06 This is closed. 5/3/06
Histograms did improve
performace for ProjectTask
Name data preparation.
4/19/06 ECM to be
implemented to put
Histograms in Prod today.
3/30/06 Waiting for a
feedback from DBA. 3/28/06
DBA's are working on
analyzing the query plan to
find out if adding any more
indexes can be helpful.
3/21/06 Working with Shirley.
3/7/06 Waiting Shirley's
response. 3/7/06 Kishore to
send some information to
Ariba. 2/28/06 Asked for
update. 1/17/06 We would
like to know if we can remove
OOTB
ACM.DataLoad.ProjectTaskNa
me from LoadDB.txt file. Will it
impact any functionality?
4/26/06 Closed as we found a 4/26/06

workaround.
5/2/06 This has been closed. 5/2/06
The read only password
functionality is in SP12. Ariba
said that we will have to go on
SP12 to get it.
5/2/06 This has been tied to 5/2/06
Ariba Case 1-5058211 for
IntegrittyCheckAndRepairTask
issue. Hence this has been
closed and that ticket is open.
4/16/07 The patch on SP10e
will be tentativley ready by
4/28/06. 4/12/06 Root cause
has been linked to the
IntegrityCheckAndRepairTask
which fails after running for 34
hrs. All the logs and long
running queries have been
sent to Ariba.
5/16/06 Closed as all the 5/16/06

questions were answered.
5/2/06 I have forwarded
Ariba's answeres to Boris.
4/17/06 DBA's had some
questions related to
performance issue. Grace
asked for a new SR to be
opened.
5/3/06 Closed as per Ariba: 5/3/06
There is no way to have two,
separate pages for logins onto
the same Sourcing site.
5/3/06 Ariba's response: I
believe you can setup the site
to your liking with dual-web
servers, one for the internal
folks, and one in the DMZ for
the external suppliers.
6/6/06 We do not support 6/6/06

security patches.
6/1/06 When changing the
password through the
Security-Users, the email
notifications for the password
change needs to be sent out
manually. This is per the
functionality in 4.3 and has
been enhanced in 4.4 where
the emails are sent out
automatically.
-Also there is no option to

send out the emails at a later
point, when the RFX event is
ready to launch.
6/15/06 Closed. The fix is in 6/15/06

Ariba Sourcing 4.4 SP12.
Correct way of putting an
attachment has been
communicated to Ted.
6/14/06 Waiting fro Ariba's
response.
6/16/06 This is closed as 6/16/06
Grace worked with Tony to
resolve this issue. 6/14/06
Tony is working with Grace on
this request. 5/24/06 Grace is
working with Tony for this
issue. 5/17/06 Working with
Thiago. 5/2/06 More
questions have been asked
from Ariba. Waiting for
response. 3/23/06 Case
Closed. All the info that Thiago
provided has been sent to Eric.
3/21/06 Thiago will get back
after doing some more
research. 3/14/06 Re-opened
for getting more information.
3/1/06 Closed. 2/21/06
Requested for more Ariba
docunmentation.
6/6/06 Closed. Ariba supports 6/6/06
Windows XP SP2.
6/27/06 This got resolved 6/27/06
after rolling back SSL changes.
7/5/06 Closed. The scheduled 7/5/06

task for Search is working in
Prod and UAT now after
applying the Parameter
change. As per Thiago keeping
parameter off is the resolution
for this issue. 6/28/06
Schedule Task change is being
tested in DEV currently.
6/13/06 The logs have been
sent to Ariba.l Waiting for
thier response. 5/31/06 Test
results showed that Cartesian
joins are still being created.
Ariba is investigating (1)
possibility of replacing bind
variables with actual values in
search queries. (2) Why the
UpdateFreeTextSearchTask is
not syncing in database.
5/23/06 We will be sending
some test results for disabling
Cartesian joins from UAT to
Ariba. Ariba has also
suggested to turn off one
parameter
"Application.ACM.Search.UseC
ursorMode". 5/17/05 Ariba
says there is nothing wrong in
there queries. Thiago has
asked us to turn off one
parameter. We are also testing
Ariba susggestions. 5/3/06 I
have forwarded Thiago's
suggestions for changing some
paramters on ACM database
tohandle this issue.
8/2/06 Tony does not have 8/2/06

any more Qns. Hence Closed.
7/26/06 Ariba does not
support Connection Pool
testing from WebLogic.
7/19/06 This request has
been opened to provide
information to Tony.
8/4/06 Closed. Need to 8/4/06
upgrade to SP16 to get the
Schedule task working which
fixes the bad baseids. 8/1/06
Will be sending some morre
information to Ariba. 7/24/06
Scheduled Task ran for 3 days
(and 18 hrs) and failed. Sent
the information to Ariba.
7/19/06 Testing the
scheduled task. 7/11/06 This
task was run in UAT and we
need to verify if it helped.
7/3/06 We will test running
the IntegrityCheckAndRepair
scheduled task in UAT on
7/7/06. 6/28/06 Need to
identify a window to run this
task in UAT on a weekend.
5/11/06 Ariba is suggesting to
run the
IntegrityCheckAndRepair task
over the weekend when there
is very less activity.
8/3/06 Closed. 8/3/06 As per 8/3/06

Ariba: "1. Sourcing 4.4 is a full
installation; however, you can
migrate your
transaction database to the
new version using the
updatedb command. See
the Ariba Sourcing Installation
and Migration Guide for more
information.
2. The compatible versions are

Ariba Analysis 3.1.2 (SP12)
and Ariba
Category Management 2.0.2
(SP12)/Ariba Contract
Workbench 3.0.2 (SP12)."
8/3/06 Sourcing 4.4 is not an

SP upgrade.
8/15/06 There is no
configuration/parameter
settings that governs what
view (compact/full) is shown.
This was resolved internally.
7/21/06 As per Ariba this
functionality has not changed.
7/19/06 We have tested and it
is defaulting to Dashboard.
7/12/06 We have asked Ariba
if this functionality changed
between SP6 and SP10.
6/28/06 Ariba has suggested
to create a new role to default
new users to Dashboard.
6/2/06 I found that if I create
a user with Sourcing
Authorized, Internal, Analysis
Administrator. It defaults to
dashboard. If I remove
Analysis Administrator, it goes
to Sourcing and stays there
unless changed. this is
dictated by the roles assigned
to a user at creation until they
personalize it.
8/1/06 Carole says the issue

only happens to users in her
location in SIT and is not an
issue unless it happens in UAT
and Prod too. Ariba is saying it
may be due to some security
patches specific to her
desktop. 7/3/06 Have asked
Carole to see if the issue is
happening to all users in her
location. 6/27/06 I am unable
to recreate the issue and Ariba
says it is because user has
could be specific to the
Security patches. 6/13/06
Ariba says it could be due to
different Security patches. I
need to do some more testing.
5/24/06 Waiting for Ariba to
setup a Webex meeting with
Carole for replicating the
issue. 5/8/06 Webex meeting
was done and the issue was
not replicabel in SIT. 4/26/06
Waiting for Ariba's response.
This is happening only in SIT.
9/12/2006 Lee sent 1-1E03WV
communications confirming
which SP release will the fix
for this issue be included
(Fixed will be on SP19
scheduled for October 12,
AEC:
2006 It is identified that this
Release). January 2007
scheduled task is9/1/2006 not actually Lee
the
senttask that causes
an email describing the
performance
defect loggedslowdown. for this issue.
Roslyn
Defect has sentbeenan emailadded toin Ariba
the
asking
10/27/2006 to close- the
AEC:
Open Defects Tab. 8/31/06 ticket.
For review January 2007 1-1I2KIV
by Allan
Lee is able replicate the issue.
10/5/2006
Have asked Roslyn
10/26/2006 - AEC
him :sent
to open Created a
ACMNode1.txt
the BreakFix (last
document
defect. 8/30/06 Waiting October for 3)
and
to
WorkSivaram.
Estimate
Ariba response. Waiting
for the for his
quick
reply.
fix.
10/27/2006- AEC: As of today, January 2007 1-2ZYBQH
10/17/2006
we have opened - ARC : I will send
several
a note to
tickets in ARIBA
Ariba for to different
provide fix
in the nextSearch
Document servicecriteria.
pack.
9/21/2006
Ariba suggestedThiago some sentways an to
email
side step
8/30/06 describing
performance
Mar-Jo that
is schedule January
following 2007
for with
fix isAriba
slowdown
up undertermined
such us setting
Account yetupas
it this
the defect requires
FreeTextSearchIndex
manager. 7/26/06 a
Nusrat has
complex
related
asked change
iftasks.
we canclose in the system.
this case.
9/20/2006
10/17/2006:
6/14/06 Mari-Jo Thiago
I will is sent
ask an
grace
following
inquiry
about
up with thewhenfix
Ariba to
into
11/8/2006 ARC: Grace sent upgrade
the
get next
proper January 2007
application
service
support
some for and
pack. this SP
suggestions issue.version.
to apply
9/27/2006
5/30/06
index Grace
Waiting
to certain opened
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9/8/2006
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10/27/2006 number isfor
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10/27/06 the current
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10/20/06of theARC:was designed
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applied.
10/27/06 ARC: Moreover,
Waiting
They are for it has January 2007
been
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issue butthat
response
this the
pending
ACM searches
9/19/2006 using
Manila
a fix on the next service pack is testing
LastModified
the suggested
10/20/06 ARC:Date
fix is athis
for
Logged defect.
ticket
issue. 9/7/2006
Received
11/16/2006 Response from Grace
ARC: Defaulting a January 2007
with her suggestion
template to replace OOTB for a
temporary
template isworkaround
not permissible. on this
issue.
11/8/2006 ARC: Ariba Replied
to us but I sent another 8/28/06
Sent information
question but they didn't from Alex
reply. 2/7/2007
over to Grace.
10/27/06: Sent Awaiting
a follow up to
Grace's
ARIBA, askingresponse. about Service
pack 11 and if they can 2/6/2007
provide hotfix
2/7/2007
2/1/07
2/7/2007
2/13/2007
2/13/2007
2/13/2007
2/13/2007
1/2/07
1/15/07
1/11/07
12/19/07
2/16/2007
3/5/2007
3/10/2007
3/16/2007 - AEC: Grace gave 3/23/2007

the patch number for Internet
Explorer. Were we able to
verify this with the user
experiencing the issue?
03/22/2007
10/27/2006 - RLS: As per
AEC: We are still 3/22/2007
Grace,
unable this has already
to provide been
screenshots
logged
to Graceassince
a defect.
the issue can't
be created until
03/22/2007 - RLS: now.Followed 3/22/2007
10/20/2006
up this SR to -Sivaram
ARC: Grace to
for any
take over this issue from
updates
Thiago. We will provide Grace
of her request, screenshots i.e.
10/19/2006 - ARC: Ask grace
about it and let her know that
I'm going to be point person.
8/30/06 Mar-Jo is following
up with Ariba Account
manager. 8/16/06 Waiting
response from Microsoft.
3/23/2007
3/27/2007
3/27/2007
03/30/2007 - RLS: Grace was 3/30/2007 1-4VJMKP

able to recreate this. To check
with their engineering team if
this is an expected behavior
2/5/2007 1-4IOJBP
3/28/2007 1-4S20A7
3/29/2007
04/10/2007 - RLS: As per 4/10/2007

Lee, this functionality is
available only for non RFI
Events in Preview Status and
RFI Events in Preview/Open
Status.
Sent a reply regarding the

error encountered.
04/18/07 SFR: Closed. 4/18/2007
All of those workarounds available

have already been tried but to no
success. We just fax the order to
the supplier and updated the
status of this PO
4/9/07 : Resolved on our side. 4/18/2007
04/18/07 SFR: Closed. This is a

default behaviour. In both release
& no release contracts, we don’t
stop the users from submitting
requisition or invoice if they are
over the maximum limit. As per
the Ariba Support, this feature will
be developed in "Jupiter" that is
next CD version which will prevent
user from exceeding the
maximum limit.
04/18/07 SFR Closed. 4/18/2007 1-4XM580

This has been logged as a Change
request (# 1-4XM580). Currently
It is scheduled to be addressed in
the next buyer major release
(Buyer 9.0).
04/18/07 SFR: As per Julius, 4/18/2007
this issue is mentioned as a defect
and is fixed in Buyer 8.1.
Maxwell sent Kerry Jo an email
regarding questions so he can log
this as change request.
04/18/07 SFR: Closed. filed 4/18/2007 1-4JKPM1
enhancement request 1-4JKPM1
1-4JKPM14/04/2007 DEZ: 4/18/2007 1-4XM580
Please see note from Ariba. I
have logged a Change request (#
1-4XM580) for this issue.
Currently It is scheduled to be
addressed in the next buyer major
release (Buyer 9.0).
04/18/07 SFR: Closed. 4/18/2007
If the order is being sent to

suppliers through ASN, then there
is a 4MB limitation on the
attachment size and there is no
limitation on doc types
04/18/07 SFR: Closed. Ariba 4/18/2007
Support was not able to provide
the document for it is not availble.
Closed as per Mike.
04/18/07 SFR: Closed. 4/18/2007
04/24/07 : Closed. 2/8/2007
As per the Support, the warning

message is just a warning and can
be ignored if customer is not using
SSL and their
DisableLoginSecurity in
Parameters.table is set to true.
4/24/2007
4/19/2007
4/10/2007
As per Grace : open the P1/S1 4/9/2007

when you have a P1/S1 over the
weekend (not now).
Pending Prod Change 4/25/2007 1-56FBA5
04/25/07 SFR: Closed. 4/25/2007
04/25/07 SFR: Closed. 4/25/2007
05/01/07 SFR: Closed. 5/1/2007
04/26/07 SFR: As per Marina, 4/26/2007

An approvable with a large
number of line items (tied to a
contract) was found to have
caused and OOM they were
seeing. That was removed and
since then the Task/IE nodes have
been stable.
Closed.
05/04/07 SFR: Vandana is 5/4/2007

asking to run the report in the
ASN for invoices.
We've not yet responded to him.
Closed.
04/18/07 SFR: As per the ariba 4/18/2007

support, this issue is relating to
the field release code &
unfortunately outside the domain
of tech support. Can contact ASD
or modify the code to resolve this.
Status is Closed.
5/16/07 SFR: Closed as per

KJB.
05/16/07 SFR: waiting for
updates from Ariba support.
06/07/07 SFR: Closed.
A defect # 1-5QRMNT has been

logged for this issue and is
included on the 8.0 HFP12. Also,
this fix buyer_8.2_hfp12.05.jar is
uploaded on the Connect.
6/13/2007 RLS: Closed. 5/2/2007
6/13/2007 RLS: Closed. 5/4/2007

As per Ariba, they are supporting
Oracle 9.2.0.8
6/13/2007 RLS: Closed. 5/18/2007
6/13/2007 RLS: Closed.
This is the intend behavior of the
product. Will log an Enhancement
Request
6/13/2007 RLS: Closed 5/29/2007 1-4F3TJS.
Ariba has acknowledged this as a
defect
6/20/2007 RLS Closed. 6/18/2007 ###
We were able to fix this. Asked
ariba to close this
6/20/2007 RLS Closed. 6/18/2007 1-3DNZ3J 1/1/2007
Ariba has confirmed this as defect
06/13/07 RLS: Sent copy of
sample Approval Rule used in
SP20
6/22/2007 RLS Closed. 6/21/2007 1-4UN9IC

Ariba has confirmed that this is a
defect.
6/28/2007 RLS Closed. 6/28/2007 ###
Allowed ariba to close this issue.
This case has been fixed.
06/13/07 RLS: We have sent
screenshots of inspector from
SP10 and SP20 versions.
7/12/2007 RLS: Closed. 7/12/2007
As per Ariba, the message
appears in the logs to give
indication about the users who
might have tried to access the
application and not succeeeded.
This is meant to be in the logs
when a username or password
failure occurs. This message
occurs there is an integrated
instance and a login failure occurs
07/20/2007 RLS: Closed. 7/20/2007

Will log an enhancement
07/23/2007 RLS: Closed. 7/23/2007
7/26/2007 RLS Closed. 7/26/2007

07/24/07 RLS: Opened a case
with ariba.
07/30/2007 RLS: Closed. 7/30/2007
08/01/07 RLS Closed. This 8/1/2007
will be logged as an
enhancement
with ariba.
8/6/2007
08/14/07 RLD: Closed as per 8/14/2007

discussion with Kerry Jo
6/7/07
SFR: Not able to reprocess the
requisition because it is in
Production and in Approved state..
Not able to recreate in SIT.
08/14/07 RLD: Closed as per 8/14/2007

06/28/07 SFR:
Not able to recreate in SIT.
08/14/07 RLD: Closed as per 8/14/2007

06/15/07 SFR: Dennis
sent the indexes information of
the tables used in the query.
08/14/07 RLD: Closed as per 8/14/2007
discussion with Kerry Jo. The issue
is no longer occuring
6/15/07 SFR: As per William
Goodall, generally the SI is
responsible for the application of
the SP or fix. If the team needs to
engage Ariba ASD we need to
work this through JPMorgan.
08/14/07 RLD: Closed as per 8/14/2007

discussion with Kerry Jo. This is
just an incidental issue concerned
with a certain file not being
attatched in the approvable
06/28/07
SFR: Closed. Kaushik was not
able to recreate this issue.
As a workaround, rename the file
before attaching to the Requisition
Line Item.
08/31/ RLS: Closed. 8/14/2007
As per Ariba, an event once
deleted, is deleted from UI as well
as the database.
If a Draft event is deleted, we
don't record it anywhere in the
logs. But if a event is deleted from
Manage-Events, its activity is
recorded in the System-Audit Log.
8/6/2007
08/22/07 RLD: Closed 8/2/2007

06/28/07 SFR: Sent them
the steps on how to recreate the
issue.
Waiting for updates.
0628/07 SFR: Waiting for hot 6/4/2007
fix.
As per Ariba support, the fix will
be released on mid of August.
Can we transfer this to the Buyer

Defect tab?
06/28/07 SFR: Sent Deepa the 7/4/2007
User.csv and Role.csv UAT files.
Waiting for the investigation
results.
08/31/ RLS: Closed. 8/14/2007
As per Ariba, an event once
deleted, is deleted from UI as well
as the database.
If a Draft event is deleted, we
don't record it anywhere in the
logs. But if a event is deleted from
Manage-Events, its activity is
recorded in the System-Audit Log.
08/31/ RLS: Closed. 8/30/2007

OOTB files are not read-only.
Customized files are being
overwritten when localizejsp runs.
This command copies all files from
en_Base locale folder and copy
over to all other locale folders
09/07/07 RLS: Logged as 9/5/2007 1-7H1R06

defect#
1-7H1R06
09/07/07 RLS: Closed. 9/7/2007
This has already been resolved.
with ariba.
09/07/07 RLS: Closed. 9/7/2007
Charts tab in UAT now can now be
accessed without error
08/31/07 RLS: Ariba has
provided steps to solve this error.
Mani has tried these but still the
error appears
09/07/07 RLS: Pending Prod 9/10/2007
Change
CR# 1-SG628
Workaround: PhaseAutoComplete
should be set to false until this
issue is fixed.
09/14/07 RLS: Closed 9/14/2007

with ariba. We'll attach logs after
the WEB team sent it.
09/14/07 RLD: Awaiting Ariba's

reply.
09/20/07 DEZ: Ariba is asking 9/21/2007

for this question. How are you
allowing
09/12/07 sameRLD:user to login/
Issue description
09/21/07RLS:
different
"Normallymultiple As per Ariba,
sessions
after uploading in the
the the 9/24/2007
reason
catalog wny
browsers ? extended
update the statusPricewillis not
showing
move to is
Currently because
waiting
Waiting forinthe
approvalthe and an
template
email will used,
enhancement from
team
be sent Rules
toreply.
the – Price
Catalog
and Quantity
Manager with tab, it shows
the SDU Number that tofor
the
add Quantity section,
the necessary Is quantity
Approvers in
required is setFlow
the Approval to No.of the catalog.
09/14/07 RLS: reason,
But for unknown Sent info it to
just
Ariba
stayed on Verified status. We've
tried uploading the catalog a
09/20/07 RLS: As per Ariba, 9/28/2007
number of times, but the status is
this issue is related to a
the same.
customization
08/31/07 RLS: Waiting for
From what we understand,
Ariba's response
Verified status will display if the
CatalogApprovable has been
denied. However, in this case, it
never reach the Waiting for
Approval state.
"
09/14/07 RLD: Ariba sent their 9/10/2007
reply to answer our questions,
:"As you know there are two
places where you can change the
NetworkId of a supplier. The
common supplier
(SupplierIDs.csv) and the supplier
location
(SupplierLocationSupplement.csv)
. If you change the NetworkId of
the supplier in both places then
the order that are not fully
approved will get routed to the
new supplier account (NetworkId)
once fully approved as this is
impacted by the supplier locations.
And the Invoices already created
on ASN for the previously
approved PO will fail in Buyer (as
they are related to common
supplier NetworkId) and I can't
think of any workaround to get
around this. So it may be best for
you create a new common
supplier (and a partitioned
supplier) with the new NetworkId
and then delete the current
supplier with the current
NetworkId once all the PO's are
sent and Invoices are fully
reconciled
08/22/07 RLD: No Response
from Ariba
09/05/07 RLD: Ariba has gave a 9/20/2007
detailed answer which can be
found in the email trail of this SR
09/05/07
RLD: Kerry Jo asks "The images
on the supplier's site always
display as 250 x250, but images
that are stored on our server can
be much larger. Why is that?
Does your statement
"Procurement systems (Ariba
Buyer) automatically resize
original images
that you provide to these sizes."
only apply to images stored on
supplier's
websites? ..... The supplier did
not specify the image as
thumbnail. I have attached two
catalogs. The Archway catalog
specifies the images that are
stored on the
supplier's site. The Bradley catalog
specifies images that are stored
on
our site. The Archway images
always display as 250 x 250 while
the Bradley
images are much larger. Please let
me know why there is a
difference."
09/20/07 DEZ: Ariba confirmed 9/10/2007

that this is their default
functionality. It is working as per
design.
09/14/07 RLD: Sent
Screenshots and Steps to recreate
on 09/07/07
09/14/07 RLD: According to 9/18/2007
Ariba it is not possible to set up
punchout catalog without going
through ASN.
'
09/20/07 DEZ: Ariba is asking 10/1/2007
to replicate the issue with
integrationObjectAdapter log set
09/25/07
to debug. VVV: Waiting for 10/2/2007
Ariba Connect Support's feedback.
09/25/07 VVV: The issue is not 10/2/2007
happening for all requisition. This
is happening inconcistently. We
have two requisitions created last
week with this error and provided
the screenshots as well.
09/21/07 RLS: Kevin and 10/5/2007 1-7P4ZBE

Aedrian had a webex session to
show ariba the issue we are
having. They have confirmed that
this is a defect.
08/31/07 RLS: Sent file to Ariba
10/05/07 RLD: According to 10/9/2007 1-80UPQJ

Ariba the EditIRApprovable was
confirmed from other cases and
documentation that this
permission is not available in the
Buyer 8.0 or
any other version. they are asking
for the roles or functionalities the
editIRApprovable is mapped to.
09/14/07 RLD: Amal Raj is
currently working on the issue and
will be sending an email after he
completes the investigation
08/14/07 RLD: Sharmaine was
able to re create the scenario;
details of the scenario and
screenshot was sent to Kaushik
and in Ariba connect case.
6/7/07 SFR: Kaushik is

replicating in 8.0 instance.
10/12/07 RLD: Unable to 10/10/2007

replicate this issue.Issue has been
resolved.
10/15/2007
10/05/07 RLD: RLS: As per Ariba,
Awaiting 10/11/2007
this functionality
response is available
from Ariba, they arein
SP25. There
currently were additional
recreating the problem
parameters
09/20/07 DEZ: provided in support
Ariba
parameters.table in SP25
cannot replicate this issueto
on my
handle password
instance,but I ammaintenance
unable to
replicate this issue.Please go
through attached document.
Ariba is asking for the following
files:
parameters.table,Currency.csv,Cu
rrencyMap.csv and
CurrencyConversionRate.csv.
Enhancement team to provide
these.
10/16/07 RLD: Closed by Ariba
since we cannot recreate the
incident.
10/16/07
10/05/07 RLD: Closed Issue is as
no 10/14/2007
agreed upon byunable
longer occuring, Allan.to send
10/05/07 RLD: still
new status update recreating
to Ariba
the scenarioDEZ:
09/20/07 from Ariba and will
This exception
send the screenshots
is thrown once the
during the commit
issue is recreated.
processing of a transaction
09/14/07
when an objectRLD: is Level 2 is to be
discovered
supposed
out of date.to answer the following
queries sent by ramya, Dennis will
be sending
Ariba supporta followup
is askingemail
to onon
the
this
following logs and replicate the
08/14/07
issue. RLD: Last Update by
Dennis was that the cause was
due to duplicatessessionCache,
integrationTask, in the Base ID at
mass approval.
customer, transaction, triggers,
06/15/07 SFR: As per the
workflow, event
support, the ARIBAINDEX27 is a
unique index which is throwing the
Unique Constraint Violation error.
Try to disable the Unique Index
and let them know the outcome.
10/11/07 RLD: Found the error in 10/15/2007
the log “Could not handle email
approval from
BRYAN.A.GRYGO@CHASE.COM
with subject RE: PR4620491.
Exception
ariba.common.core.BadTokenExce
ption: ApprovalBadTokenBody”
This is error appears only when

the token sent from Buyer has
been changed.When an Approval
email has been sent to the User,
two token Id (one for Approve and
the other for deny ) are created
and are sent along with the e-
mail. Once the User approves or
denys it, the token ids are sent
back to Buyer and the Buyer
checks with token id sent earlier
with the mail. If both the Ids are
same then Buyer performs the
corresponding operation else it
throws the BadTokenException.
From the E-mail sent in the earlier

mail, below is the tokenid for
"Deny" operation.
[X] Deny
WorkflowActionID,8zrqz46.34,1izj
yuerl9qe4,1npqq.28,2,1npqq.28;
But in the logs, in the tokenid an

extra space has been added to it
which is causing the e-mail to fail.
(notification:debug):
SMTPApprovableReceipt:
Extracted Token is
WorkflowActionID,8zrqz46.34,1izj
yuerl9qe4,1npqq.28,2,1
npqq.28;
Buyer sends the email and then
receives the email and hence
there is no way of Buyer adding
the space. Could you please check
the mail application or other
security softwares which might
have added space to the TokenId
Since you havent received my
earlier mail, I am attaching my
earlier mail also for your
reference.Please let me know if
you have further queries.
10/16/07 RLD: As per Ariba,
submit link is only select
statement which gives all the
approvables in the submitted state
10/12/07 RLD: Level 3 has
logged this in ariba but has not
yet sent back a reply to Ariba
10/19/07 RLS: Allan has allowed

to close this ticket
11/01/2007 RLD: Root cause was

found, asked ariba for closure
11/01/07 RLD: Closed as per
virra's comment
10/12/07 RLD: Awaiting Ariba's
response
10/05/07 RLS: Sent updates

to Justin.
09/27/07 RLS: Sent a reply
to the user explaining that this
issue happens often but not all
the time.
09/20/07 RLS: We'll send
requested input by Monday
08/17/07 RLS: Call with
Justin. Sent screenshots and
logs
07/19/07 RLS: Opened a
case with ariba. We'll provide
logs and screenshots to ariba.
10/22/07 RLS: As per Ariba, 10/29/2007
TaskApproval.htm file needs to be
updated to get the required
format
This has been tested and results
were sent to Ariba. Results were
not what we are expecting.
10/05/07 RLS: Oanh has
followed this up to Grace. Grace
sent a note to Vijay.
09/27/07 RLS: Opened this
ticket and sent file attachments of
screenshots.
11/01/07 RLD: Closed as per
virra's comment
10/12/07 RLD: Requested input
from user regarding the questions
from ariba.
10/11/07 RLD: We have sent
them screenshots and we need to
give them an answer to the ff
questions:
1) Is this issue happening with
only one catalog or are you not
able to delete any catalogs in
production system.
2) What is status of this catalog in
the system.
3) Is this a local catalog (cxml,cif)
or downloaded from ASN.
10/12/07 RLD: Unable to

replicate the issue
10/05/07 RLD: Ariba is asking
11/01/2007
for fresh logsRLD:
with Received a on
certain logs
debug mode.requested for closure;
workaround
09/25/07
Can you try VVV: Waitingsteps
the following for
Aribalet
and Connect
me knowSupport's feedback.
if that works for
you. Please login to inspector and
choose the Receipt whose state
you want to change from
'Received' to 'Receiving' and then
set the value of 'ProcessedState'
field to 1. This should make your
'Receipt' editable.
Please note:
1) Try the above steps in your

test/development instance.
2) Its not recommended to modify
values using inspector.
11/05/07 RLS: Ariba had a web
ex session with Allan showing the
option on how the export
information from AES and print
11/09/07 RLS: Ariba's 11/8/2007

response: In Buyer
"System.Base.EmailApprovalEnabl
ed" allows for approving POs etc in
Buyer via email - without the
approver logging into the system,
but this is not supported in ACM.
11/15/07 RLS: Private.dtd 11/15/2007
file missing from
"Sourcing\Server\etc\dtds\cxm
l\1.2.013" and
"ACM\Server\etc\dtds\cxml\1.
2.013" folders. Replacing the
Private. The issue was fixed
by copying Private.dtd file to
the said folders.
This was an identified defect

before but was rejected since
they were not able to
reproduce the issue. They just
have an internal
documentation to address this
issue.
10/22/07 RLS: Sivaram
will schedule a call to
discuss this SR.
10/15/07 RLS: Sent Follow-
up to Sivaram
10/05/07 RLS: Sent update
to Sivaram
09/27/07 RLS: Sent
requested files to Sivaram
08/31/07 RLS: Sent
Sivaram. We will send him
logs from our SP20 vanilla
instance. He was not able to
reproduce this in their SP20
instance.
06/13/07 RLS: As per
Sivaram, this is not
reproduceable in SP23. He'll
get back to us after testing this
on SP20
11/14/07 RLD: Lv3 issue, it
was closed because no
response was given to ariba.
11/08/07 RLD: This SR was
logged by the Development
team and currently Jala is
having problems recreating the
issue due to extensive
customizations done the
submit hook. I have sent an
email to L3 to send a response
to Ariba.
10/21/07 RLD: Closed by
Ariba.
10/14/07 RLD: pending Lv3
input.
10/11/07 RLD: Was assigned
to Anand but we are still
awaiting for his reply.
10/21/07 RLD: Resolved

by Ariba.
11/14/07 RLD: We were not
able to determine exact steps
to recreate this issue, it is now
closed in Ariba
11/07/07 RLD: Follow up
within the team if we are able
to replicate the issue.
11/01/07 RLD: We are
currently unable to determine
specific steps to replicate the
problem. It is occuring
randomly.
10/11/07 RLD: Awaiting
Ariba's response
Sent them additional files
11/14/07 RLD: Juluis is

requesting to close this issue
since the logs did not contain
any useful info and that the
issue had not re-occurred.
11/07/07 RLD: Sent an
email response to Ariba as well
as additional information and
attachments.
11/14/07 RLD: Will conduct
a webEx session with Prathima
today to discuss this issue.
11/08/07 RLD: Re-opened.
We will get back to Ariba
within the week for additional
details or maybe we can set-up
a call to discuss what is
happening.
08/22/07 RLD: Closed

06/28/07 SFR: Sent
them the steps on how to
recreate the issue.
Waiting for updates.
12/03/07 RLS: Webex session 11/30/2007 CR 1-57EK19
was done with Ariba. It has been
found out that this is already a
known defect.
12/03/07 RLS: Posted an 12/3/2007 1-7P8E9B
update in Connect to allow this (sp27)
ticket to be closed.
11/15/07 RLS: Sent a note
to Ariba to close this SR since
a ticket has been logged.
09/21/07 RLS: This has
been logged as defect
09/14/07 RLS: Attached
steps and illustrations in the
SR
12/03/07 RLS: Sent a note 12/3/2007 1-8OD2K6
to Ariba that they can close
this ticket.
acknowledged this as defect.
11/09/07 RLS: Aedrian has
sent his findings to Ariba as to
why the parameter is not being
set in AES. Support is
currently out.
12/08/07 RLS: Ariba has 12/8/2007
closed this ticket. Since the
issue is not happening in all
machines. As per Sivaram, we
can have this reopened if the
issue happened again
12/03/07 RLS: Issue is not
happening in Manila, but
Karren and Allan from Onshore
team still encounters the issue.
11/09/07 RLS: Was not able
to produce the logs for Ariba.
It seems the issue is not
happening anymore.
10/22/07 RLS: Sivaram will
schedule a call to discuss this
SR.
10/15/07 RLS: Sent Follow
up to Sivaram
10/05/07 RLS: Followed this
up to Sivaram
09/27/07 RLS: Sent
09/20/07
11/28/2007 RLS:
RLD:We'll send
awaiting 12/6/2007
requested input
input from our group by Monday
08/31/07
11/21/2007 RLS:
RLD:Sent
awaiting
Sivaram logs
Dennis' input, and
webserver
11/14/2007 details.
RLD: Juluis is
08/17/07
asking RLS: Callinput
for additional with
Sivaram, he'll be coordinating
regarding:
this
Is it with Grace.
possible for you to get and
07/24/07
send me theRLS: Ariba will
following
schedule acatalogs:
punchout meeting to discuss
findings
1) in the
punchout logs which is
catalog
06/13/07
working fineRLS: Sent
without logs to
issues
Ariba.
2) Sivaram
punchout to schedule
catalog which isa
call
having this issue
05/02/07
Also he wants RLS: Aribaa webex
to have
requested
session to for somethis issue.
discuss
configuration files.
11/01/2007 RLD:To
schedule between
Responded Ariba
to Ariba's and
additional
Web GroupAwaiting Response
questions.
from ariba.
12/08/07 RLS: Sent logs to 12/10/2007
Ariba. Also asked why there was
an error in running
ScheduledNotificationsTask.
12/03/07 RLS: Users were not
able to upload / download
contracts because the system ran
out of space
12/11/2007
12/11/2007 RLS: JP Morgan
Chase had placed the necessary
file in Ariba Buyer and we have
confirmed that incoming
Production transaction to Ariba SN
hae strong encryption.
12/05/2007 RLD: Awaiting
Allan’s input
12/17/2007 RLS: Extrinsic field 12/17/2007
CostCenter is missing that's why
we are getting the above error. So
you have to set up this CostCenter
in PunchOutSetupRequest.
12/11/2007 RLD: Adrian sent
log files to Ariba.
12/11/2007 RLD: Further to the 12/18/2007

research on the case, OOTB there
is no Export Catalogs Task to
download the catalogs. It was
suggested that Mike contact the
ASD, who can help in downloading
the catalog.
12/05/2007 RLD: Mike wants to
know if there is a way to run the
ExportCatalogs task without going
thru a migration harness /
upgrade on Buyer
12/05/2007 RLD: Mike wants to
know if there is a way to run the
ExportCatalogs task without going
thru a migration harness /
upgrade on Buyer
12/19/07 RLS: Ariba has 12/20/2007 d-148604
requested us to run initdb
-reshapedb command to pull in
the helpTips on the UI. We'll
get back to them as soon as
this has been tested
Ariba's reply
12/19/07 RLS: We've sent a 12/20/2007 1-8TBQOX

reply to Ariba that the
contracts were created from UI
and was recreated from a
vanilla instance of SP20.
Ariba's reply
12/19/07 RLD: have not 1/1/2008
been able to talk to Ariba
yet, will try to talk to them
tomorrow
11/28/07 RLD: We are not
able to contact Sharmaine
and the issue on punch out
catalogs in vanilla has not
yet been resolved.
11/21/07 RLD: Unable to
recreate scenario in Vanilla
Box because we I am not
able to use punchout
catalogs. The Previous test
requisition created by
Sharmaine was in her local
instance.
11/14/07 RLD: Recreating
Issue but encoutered an error
with punchouts. Sent an email
to Ariba asking for possible
work around to access
punchouts.
11/07/07 RLD: I will try to
conduct testing on vanilla
instance of Buyer before I
reply to Vandana,
10/12/07 RLD: sent an email
to Sharmaine for an update.
Ariba has suggested to check
the logic behind the triggers
10/05/07 RLD: Ariba is
asking for fresh logs with
certain logging setting on
debug mode.
09/20/07 DEZ: Ariba is
asking this information before
the requisition is stuck. select
* from
ariba.purchasing.core.Requisiti
on where StatusString =
'Submitted' and TimeCreated
>= Date('2007-09-12
00:00:00 EST')
09/14/07 RLD: Level 2 is
supposed to answer the
following queries sent by
ramya, Dennis will be sending
a followup email on this
08/14/07 RLD: Last Update
by Dennis was that the cause
was due to duplicates in the
Base ID at mass approval.
06/15/07 SFR: As per the
support, the ARIBAINDEX27 is
a unique index which is
throwing the Unique Constraint
Violation error. Try to disable
the Unique Index and let them
12/19/07 RLS: Waiting for 1/1/2008
Ariba's reply
12/05/07 RLS: Sent
complete logs to Ariba.
Waiting for their reply.

01/29/08 RLS: Closed.
As per the details, this is
still being investigated
under SR 1-534063731
01/07/08 RLS: We'll be
sending email to ariba for the
information requested.
12/28/07 RLS: Sent reply to
Ariba.
12/08/07 RLS: Sent email
to Justin for his questions.
10/05/07 RLS: Sent updates
to Justin.
09/27/07 RLS: Informed the
support that there are users
not in Unassigned participants
forlder with the same set of
rules as to those displayed..
09/20/07 RLS: We'll send
requested input by Monday
Justin. He'll look more into
this.
07/25/07 RLS: Opened a
case with ariba.
01/07/08 RLS: As per Ariba, 1/10/2008

the parameter is visible within
the individual Item's Price and
Quantity section.
We'll be checking this with the

template and send reply to
ariba.
Ariba's reply
12/03/07 RLS: This ticket 1/24/2008 1-8FDE0H
can now be closed
11/15/07 RLS: Sent a note
to Ariba that this can be closed
since a defect has been
logged.
acknowledged this as defect.
We are still waiting for Ariba
for the scheduled fix for this
defect
10/15/2007 RLS: Allan /
Aldrin logged additional
information on this ticket to
include additional
observations.
Still no update from Ariba
1/28/2008 RLS: We have 1/24/2008

agreed that this ticket will be
closed
01/07/08 RLS: As per Aria,
it is not possible to directly
make the creation of an RFX
dependent on the
completion of a task.
02/04/08 JSP: Ariba wasn't 1/31/2008
able to receive confirmation
and has closed this ticket.
01/29/08 RLS: As per Ariba,
this is how the product is
designed.
Ariba's reply
02/04/08 JSP: The 2/1/2008
OrganizationPullTask scheduled
task should pull the corporate
URL into sourcing. Ticket
closed.
01/28/08 JSP: Since the
Corporate URL field is not
visible in AES, Rinu Singhania
recommended adding a custom
attribute to add their
Corporate URL. We need help
pulling the Corporate URL field
from this custom attribute
from Sourcing to ACM. As per
Aedrian.
02/08/08 JSP: User has 2/7/2008
agreed to create a new
requisition, since the issue
could not be recreated. Ticket
closed.
02/04/08 JSP: As per Ariba,
after reviewing the files, it
looks like the order was moved
to 'Ordered' status manually
through inspector by updating
the 'Ordered State' value to 4.
There is no other way the
order status can be ordered in
Buyer while order failed to be
sent to ASN which is proved by
the following facts:
1) Order is not available on
ASN
2) Order history shows Order
sending had failed
02/08/08 JSP: Ticket closed. 2/6/2008

02/04/08 JSP: Unable to
provide logs due to inability to
recreate issue. Ariba has
provided a workaround and will
be closing this issue.
01/28/08 JSP: Ariba is
asking for logs
01/23/08 RLD: Ariba wants
to know if this issue has been
re-created.
02/04/08 JSP: Defect has 2/1/2008 CR 1-
been verified, but no Service 8Q1PD8
Pack designated yet. Ticket is
marked as "Pending Fix ETA"
but was closed by Ariba.
01/07/08 RLS: This has
been acknowledged as defect
by Ariba. As a workaround
users should be able to avoid
this by selecting both
checkboxes
(to and from) or not selecting
either when you create the
question in
RFX Info
Ariba's reply
02/15/08 JSP: Issue closed. 2/11/2008
02/08/08 JSP: Ariba Dev
team still working on this
issue.
02/04/08 JSP: Ariba Dev
team now working on this
issue. Thay are also requesting
information that might be
needed.
01/28/08 JSP: Ariba
provided a script that, after
review, was determined to not
work with this issue. Waiting
for updates/confirmations from
Ariba.
01/23/08 RLD: Ariba sent
us a script that we will test if it
will remove the reference IDs
from the Folders. Test if it will
have any other issues related
to running the script.
01/16/08 RLD: Ariba is
Researching the root cause.
02/15/08 JSP: Issue closed 2/11/2008
upon providing downtime of
ASN.
02/08/08 JSP: Ariba has
presented a solution (Solution
r-17652, available at
knowledge base) and is now
waiting for confirmation.
02/29/08 JSP: Informed 2/29/2008 CR 1-
Ariba that the SR can be closed 8UCZVW
since a defect has already
been logged. SR is now closed.
02/22/08 JSP: SR is still
marked as "Pending Fix ETA".
this issue marked as "Pending
Fix ETA" until Service Pack has
been designated for the fix.
01/07/08 RLS: Defect has
been logged for this ticket.
02/29/08 JSP: An 2/27/2008

enhancement request has been
logged. SR is now closed.
02/22/08 JSP: Ariba to
assign a Technical Support
Engineer for this issue.
03/04/08 JSP: Ariba was not 3/4/2008
able to garner a response. SR
is now closed.
02/29/08 JSP: Ariba still
waiting for additional
information. Since the logs
cannot be left open for long
periods of time in PROD,
testing will be done on
UAT/SIT environments instead.
02/22/08 JSP: Ariba
requesting for logs and
metriclog.txt and asking if
outofmemory errors are being
encountered.
02/20/08 JSP: Ariba waiting
for input.
02/15/2008 JSP: Ariba
waiting for input. Confirmed
with Ariba that restarting the
node was also the only remedy
that is being applied.
02/08/2008 JSP: As per
Ariba, there is no other way to
halt the task (running
ExpireDelegations task with
status changed to
completed/error). It needs to
restart the node.
02/04/08: JSP: As per Ariba,
yes, you can change the status
to Error /completed. It doesn’t
mean that the task is killed, if
the thread related to the task
is still running in the
background, it will throw an
error when the task is rerun.
Usually in these types of
scenario’s the thread already
had died. You can change the
status and rerun the task
again.
01/28/08 JSP: Provided
Ariba with logs they requested.
01/23/08 RLD: Ariba is still
researching.
03/07/08 JSP: Logged as a 3/5/2008
defect to be handled by L3.
Issue is now closed.
Engineer for this SR.
03/11/08 JSP: SR is now 3/10/2008
closed.
provided the test case. They
also provided instructions to
verify that the Hotfix is
working properly by using
provided links.
03/04/08 JSP: Ariba replied
that they do not have an ETA
for when their Engineering
team will provide a test case.
06/03/08 JSP: Ariba 3/11/2008
confirmed that these warning
messages can be ignored. SR
is now closed.
03/14/08 JSP: SR is now 3/13/2008
closed.
03/11/08 JSP: Service
request SR# 1-549907749 was
logged with ASN, still waiting
for confirmation from Ariba.
opened a Service Request with
ASN regarding this issue. They
have also provided information
on how to distinguish Invoices
that originated from ASN.
03/04/08 JSP: Ariba
responded saying that a user
with a huge number of items in
his folder will affect
performance. If the user is an
invoice user, the
FileInvoiceLoader task will take
longer periods of time to
complete.
03/14/08 JSP: Ariba has 3/13/2008
closed the SR.
03/11/08 JSP: Ariba
responded by mentioning the
only two ways of removing
suppliers: throught the UI, and
to import users with the
overwrite option enabled.
06/03/08 JSP: SR is now 3/19/2008
closed.
03/14/08 JSP: Ariba to close 3/20/2008

this SR.
03/11/08 JSP: No more
issues reported for this case,
SR can now be closed.
trying to recreate the issue
and is waiting for requested
files to be sent.
03/04/08 JSP: Ariba did not
receive java files, and is now
trying to recreate this issue.
They are now requesting for
the pages where this issue is
being encountered by doing a
View Source and saving the
HTML pages.
02/29/08 JSP: Still under
investigation.
02/22/08 JSP: Waiting for
confirmation from Ariba.
02/20/08 JSP: Ariba sent a
readme file on catalog images.
Clarified with Ariba that we are
able to see the icons whereas
the user was not.
03/24/08 JSP: SR is now 3/21/2008
closed.
for results from our side.
reviewed the logs and suggests
that we edit supplier
preferences in ASN by
overriding default purchase
order rules. Ariba now waiting
for confirmation.
03/07/08 JSP: The log files
that Ariba requested are now
sent; waiting for confirmation
from Ariba.
03/24/08 JSP: Informed 3/21/2008
Ariba that the user had the PO
force ordered and will be
faxing the order to the supplier
manually. SR is now closed.
reviewed the logs that were
captured and is requesting for
further information.
Information has been
provided; waiting for
03/24/08 JSP: SR is now 3/19/2008

closed.
conducting research.
03/11/08 JSP: Ariba
conducting research with their
Engineering team concerning
the list of tables.
03/28/08 JSP: Informed 3/25/2008
Ariba that tasks run as
scheduled after restarting the
servers. SR is now closed.
03/24/08 JSP: No updates
from Ariba yet.
03/28/08 JSP: Ariba 3/26/2008 1-6M96HV
mentioned that this is a
recently raised defect (1-
6M96HV), and that there is no
workaround possible at the
moment. SR is now closed as
"Pending Fix ETA"/"Pending
Major Release"
03/24/08 JSP: Ariba would
like to confirm that when a
user logs out of Ariba Sourcing
or Ariba Analysis, he/she logs
back in via ACM. They would
also like to confirm if SIT, UAT,
and PROD are on the same SP,
Build, and Hotfixes.
04/02/08 JSP: SR is now 3/27/2008

closed.
03/28/08 JSP: Informed
Ariba that the SR can now be
closed.
for results on our side. SR is
marked "Pending Customer
Input"
done some research on this
case. They suspect that it may
be due to the number of folder
items in the user's folder.
However, tests were conducted
and the user still experiences
slow login times even with a
small number of folder items.
Now waiting for Ariba to
update.
04/02/08 JSP: Ariba 3/30/2008
identified this SR as a
customization issue. They also
closed the SR as it is out of
scope of their Technical
Resolution team.
03/28/08 JSP: Ariba
requesting for a WebEx session
to better understand the issue.
03/24/08 JSP: Ariba
requesting for screenshots and
is asking if it is a customization
issue.
03/14/08 JSP: Follow up
with Ariba for updates.
03/07/08 JSP: Ariba is
asking for a WebEx session for
further analysis. However, the
issue couldn't be recreated,
and the problem could not be
run through on WebEx.
04/02/08 JSP: Ariba asking 4/3/2008

if they can close the SR as it is
already resolved.
Ariba that the issue has been
fixed and is working on the
Vanilla box. Ariba also
commented that there is not
much difference between the
resource.money.csv files
except for a specific ID that
distinguishes each csv for each
language.
03/24/08 JSP: Ariba
requesting for screenshots to
replicate the issue and is
asking for a webex session.
04/08/08 JSP: SR is now 4/8/2008
closed.
04/04/08 JSP: Placed under
"Pending Customer Input"
status.
04/02/08 JSP: CXML file was
sent to Ariba for study.
gone through the logs and
confirmed that the query
Dennis mentioned was causing
the task to run for long periods
of time. Waiting for a response
from Ariba regarding the
function of "shipFrom" in the
cXML invoice.
03/24/08 JSP: Requested
log files are sent; waiting for
updates on Ariba's side.
06/03/08 JSP: Bids can be 4/8/2008
viewed by clicking on the
BidId. SR is now closed.
04/16/08 JSP: SR is now 4/15/2008
closed.
asking for logs/screenshots. No
updates from our side.
04/02/08 JSP: Ariba asking
what issues are being faced by
the users when punching out
to the supplier. They are also
asking for log files for study.
04/18/08 JSP: SR is now 4/17/2008
closed.
provide a list of key
functionalities/considerations
while implementing service
packs between SP21 and SP27.
provided a list of key points to
consider when implementing
newer service packs.
04/18/08 JSP: SR is now 4/16/2008
closed.
04/16/08 JSP: Ariba
confirmed that only the listed
permissions would allow
importing of suppliers. They
are now asking if they can
close thi SR.
04/11/08 JSP: Now asking
Ariba if there are any other
permissions that allow creation
of suppliers through import.
04/08/08 JSP: Ariba
confirmed that the issue was in
fact an intended functionality.
Waiting for further updates.
updates from Ariba.
04/18/08 JSP: SR is now 4/17/2008

closed.
04/23/08 JSP: SR is now 4/18/2008
closed.
04/18/08 JSP: Advised Ariba
to close this SR.
04/16/08 JSP: SR marked
"Pending Customer Input". To
advise Ariba to close this SR.
04/08/08 JSP: Ariba
requesting for logs, as well as
parameters.table and
CommonScheduledTasks.table,
for study.
provided a solution, however,
it wasn't applicable. Waiting for
further updates from Ariba.
04/29/08 JSP: Ariba confirmed that Sourcing

4/23/2008
should work fine with Java 1.5.
04/29/08 JSP: SR is now 4/29/2008
closed.
04/25/08 JSP: Ariba
confirmed that the issue might
be caused by users logging in
while the ExpireDelegations
Task is running. This theory is
now being tested.
04/23/08 JSP: Logs are sent
to Ariba, and confirmed with
them that it's not the same
users that are appearing in the
logs.
04/29/08 JSP: SR is now 4/28/2008
closed.
04/25/08 JSP: Ariba replied
saying that they need logs to
determine the cause, and is
asking if the SR can be closed.
04/23/08 JSP: Asking Ariba
if there is any other way to
determine the cause of this
issue, as it no longer happens
after system restart.
05/02/08 JSP: SR is now 4/30/2008
closed.
04/29/08 JSP: Ariba verified
that Java 1.4.2 above is
supported. However, 1.5.x, as
is 1.4.3, is not.
04/25/08 JSP: Ariba verified
that Java 1.4.2 above is
supported. However, 1.5.x, as
is 1.4.3, is not.
05/02/08 JSP: SR is now 4/29/2008
closed.
from our side.
04/25/08 JSP: Ariba
provided a list of reports that
are, by default, available for
invoice.
05/06/08 JSP: SR is now 5/2/2008
closed.
05/02/08 JSP: No update
from our side. Ariba asking for
an update.
04/29/08 JSP: No update
from our side. Ariba asking for
an update.
for an update.
for an update.
updates from Ariba.
updates from Ariba.
provided a list of defects that
weren't searchable in Connect.
05/06/08 JSP: Missing class 5/4/2008
files are migrated. SR is now
closed.
05/09/08 JSP: SR is now 5/6/2008
closed.
05/06/08 JSP: Ariba sent
over screenshots and is now
asking if they are what we are
seeing on our side or not.
updates from Ariba.
updates from Ariba.
05/09/08 JSP: SR is now 5/8/2008 1-96OPTG
closed.
05/06/08 JSP: Ariba
confirmed that this is an
expected behavior in SP20 and
SP28. They are also inquiring
that there is no option to select
Approvers/Reviewers in the
view task details screen before
submitting the task, which is
not OOTB behavior.
05/02/08 JSP: Confirmed
with Ariba that the approval
rules have already been
applied, and that the approval
flow was seen after submitting
the task.
04/29/08 JSP: Ariba
recreated the issue and
confirmed that it is an
expected behavior. Now asking
if approvers are added at
template level or by approval
rules.
04/25/08 JSP: Steps are
provided to Ariba to recreate
this issue.
04/23/08 JSP: Steps are
provided to Ariba to recreate
this issue.
confirmed that the Approval
Flow appears in their tests.
They are now asking for the
exact steps that were taken
causing this issue to trigger.
updates from Ariba.
05/14/08 JSP: SR is now 5/9/2008
closed.
05/09/08 JSP: Ariba
identified 2 common causes for
the CPU to spike: overload of
available threads and cyclical
references. Ariba now asking
for confirmation.
05/06/08 JSP: Waiting from
updates from Ariba.
updates from Ariba.
updates from Ariba.
updates from Ariba.
05/16/08 JSP: SR is now 5/15/2008
closed.
05/14/08 JSP: Ariba
confirmed that this issue has
been logged as a defect. They
have also provided a query to
solve this problem.
05/21/08 JSP: Ariba has 5/20/2008
identified the cause and has
now closed this SR.
for a WebEx session to discuss
this further.
05/23/08 JSP: SR is now 5/22/2008 1-3IRLLB
closed.
this feature is on the roadmap
for the next release. 1-
7CZQSN,1-5IFN7Y,1-1EYIQ3
are few of the enhancements
that have been raised for this
functionality.
05/23/08 JSP: Ariba has 5/15/2008 1-9E3I37
logged a defect for this, to be
fixed in SP33. SR is now
closed.
05/21/08 JSP: Ariba was
able to reproduce this issue
and has already logged a
defect (1-9E3I37).
05/28/08 JSP: SR is now 5/23/2008
closed.
it’s the behaviour of the
product that the draft events
gets deleted when the
template associated with it is
deleted.
05/23/08 JSP: Ariba also 5/27/2008

added that there are no
drawbacks in adding custom
classes under ORMS sessions.
05/21/08 JSP: Ariba
suggests that we add the
custom class under ORMS
session in the parameters.table
then restart Buyer.
the reason for this error is
because a particular custom
clusterRoot class is being
updated, and it is not a child
class of any of the classes
listed under the ORMSUser
session in parameters.table.
Or, if the class is not a child of
any of the classes listed under
the ORMSUser session in
parameters.table, then the
class itself is not listed under
the classes listed under the
ORMSUser session in
parameters.table.
05/28/08 JSP: Ariba has 5/29/2008 1-9V9RZ
logged a documentation defect
for this.
logged a documentation defect
for this.
05/21/08 JSP: Ariba logged
this as a documentation defect
(CR#1-9E013Y).
06/03/08 JSP: SR is now 5/30/2008
closed.
from our side. Ariba asking if
they can close this SR.
from our side.
it seems that the server was
unable to contact a certain
URL, which may be due to
being down or some network
issue. Now asking if the SR can
be closed.
05/16/08 JSP: Confirmed
with Ariba that restarting the
servers solved the problem.
Now asking if there are any
ways to prevent this from
happening again.
06/03/08 JSP: SR is now 6/2/2008
closed.
05/28/08 JSP: Ariba working
with QA team to test this
defect.
on how to test the fix for
defect 1-3OH1YF.
05/21/08 JSP: Screenshot
sent over to Ariba.
investigating this issue.
06/10/08 GLY: Issue was 6/6/2008 2:33 1-7A3HTF
closed without being resolved.
06/04/08 GLY: Ariba asking
for a good business reason on
why titles need '&' before
raising this issue to Product
Management.
06/10/08 GLY: Issue was 6/5/2008
closed without being resolved.
06/04/08 GLY: Ariba has
provided links to test the
Hotfix.
06/10/08 GLY: Issue was 6/5/2008
closed.
06/04/08 GLY: Ariba
clarified, for Buyer 8.0
required parameters are
defined in parameters.table
file. Value of
"System.Procure.AribaNetwork
.Password" parameter in
parameters.table should match
the sharedsecret value in
https://buyer.ariba.com
account.
to check for correct values in
parameters.table.
05/28/08
06/10/08 JSP: GLY: SR washas
Issue 6/5/2008 1-9EVQU7
reassigned.
been closed Updated Ariba on
after performing
the current
some seriesstand of the SR.
of tests.
05/23/08 GLY:
06/04/08 JSP: Certificates
Ariba stated:
are loaded,
The however, punchout
defect[CR#1-9EVQU7]
is still Iunavailable.
which have raisedSent logs
on this
over to Ariba for study.
issue is a duplicate defect of
05/21/08
CR#1-8UAWIX JSP: Now is
which asking
fixed
Ariba for
with SP28. some clarifications
regarding
06/03/08SSL JSP: setup.
The defect
05/16/08
raised for this is aNow
JSP: askingof
duplicate
Ariba for some
CR#1-8UAWIX which has clarifications
regarding
already been SSLfixed
setup. SSL
in SP28.
Configuration document
05/28/08 JSP: Ariba has was
also sent.
raised a defect for this.
05/14/08
05/23/08 JSP: JSP: Setting
Ariba has up of
SSL ongoing.
05/09/08
05/21/08 JSP: JSP: According
Ariba was to
Ariba,
able to reproduceenabled
SSL is not the issue onon
the Vanilla Box and
SP27 but not on SP28. They that we
may
are now refer to config-guide.pdf
asking for a test event
for further
using the same information.
template to
05/06/08
see if it can JSP: According to
be recreated.
Ariba, SSL isJSP:
05/16/08 not Ariba
enabled on
the Vanilla Box
investigating thisand that we
issue.
may refer toJSP:
05/14/08 config-guide.pdf
Ariba to
for further
assign information.
a Technical Support
05/02/08 JSP:
Engineer for this issue. According to
Ariba, SSL is not enabled on
the Vanilla Box and that we
06/13/08 JSP: SR is now 6/10/2008
closed.
06/10/08 GLY: Ariba wants
to verify if issue is the same as
SR 1-321682891 logged back
in 2007.
06/04/08 GLY: Conducting
tests for the Intends to
response issue.
06/03/08 JSP: Conducting
tests for the Intends to
response issue.
06/13/08 JSP: SR is now 6/11/2008 1-8V3H3H
closed.
06/10/08 GLY: Ariba to
assign an engr. on this SR.
06/13/08 JSP: Ariba 6/10/2008
confirmed that no code change
is necessary. SR is now closed.
06/10/08 GLY: Still waiting
for Ariba to respond.
06/04/08 GLY: Waiting for
Ariba's response.
06/18/08 JSP: SR is now 6/16/2008

closed.
on this issue and will update
accordingly.
Ariba's response.
06/18/08 JSP: SR is now 6/15/2008
closed.
06/13/08 JSP: Sent an email
to customer; Ariba asking if SR
can be closed.
06/10/08 GLY: As per
Ariba's reply, customizations
should be done in the latest
upgraded jsp file .
06/04/08 GLY: We were able
to determined the cause of
this. Asked Ariba if the result is
the functionality.
06/03/08 JSP: Cause has
been determined; changes in
the OrganizationChooser.jsp
file did not take effect in Prod.
05/28/08 JSP: Cause has
been determined; changes in
the OrganizationChooser.jsp
file did not take effect in Prod.
05/23/08 JSP: Ariba
06/18/08 JSP: SR is now 6/12/2008 1-6M96HV
closed.
06/13/08 JSP: Ariba
confirmed that this issue is a
defect rectified in next major
release "Jupiter".
06/10/08 GLY: Ariba
confirmed that the issue was a
defect rectified in the next
major release "Jupiter".
06/18/08 JSP: SR is now 6/12/2008
closed.
additional questions for
clarification.
06/10/08 GLY: Provided
answers to Ariba's follow-up
questions.
06/04/08 GLY: Ariba
updates from Ariba.
06/18/08 JSP: SR is now 6/15/2008
closed.
06/13/08 JSP: Ariba
requesting that we ask the
supplier to submit an invoice to
see if it works now.
06/10/08 GLY: Sent
clarification to Ariba.
06/25/08 JSP: SR is now 6/24/2008 1-9HKM7F
closed.
06/20/08 JSP: Ariba clarified
that this issue is actually not a
defect.
logged a defect for this.
logged a defect for this (1-
9HKM7F).
06/10/08 GLY: Ariba
investigating on this potential
defect.
06/25/08 JSP: SR is now 6/20/2008 1-8XO156
closed.
06/20/08 JSP: To check the
behavior in SP30 since defect
is fixed in SP28.
06/25/08 JSP: SR is now 6/24/2008
closed.
from our side.
06/18/08 JSP: Ariba
answered all questions
provided, and also mentioned
that special characters should
not be allowed in the future to
prevent potentially
unpredictable behavior.
06/13/08 JSP: Ariba
confirmed that the impact
would be very bad.
06/25/08 JSP: SR is now 6/23/2008
closed.
for the aml file for testing.
for the email to be resent due
to the message being
truncated. They are also
asking for the aml file for
testing.
06/13/08 JSP: Ariba
requesting for the aml and the
trigger that updates the fields.
06/20/08 JSP: Advised Ariba 6/20/2008
that this SR can now be closed.
06/18/08 JSP: Ariba
provided a link to Weblogic
documentation that would help
in resolving this SR. They are
also asking for a WebEx
session.
06/13/08 JSP: Ariba
confirmed that this is a
backend server issue
(Weblogic).
06/27/08 JSP: No updates 6/27/2008

from our side, SR is now
closed.
for updates from our side.
if they have to log an
Enhancement Request.
06/10/08 GLY: As per Ariba,
they are asking if they will
need to log an Enhancement
Request on our behalf.
06/27/08 JSP: Informed 6/19/2008

Ariba that a new SR will be
opened if any problems are
encountered during testing. SR
is now closed.
06/25/80 JSP: Asking Ariba 6/26/2008
if there is an equivalent of
ROWNUM in AQL.
07/01/08 JSP: SR is now 6/27/2008
closed.
06/13/08 JSP: To confirm
with Ariba if SR can be closed.
06/10/08 GLY: The "stage#
of the event.." brings confusion
to some user. Confirm to Ariba
if this is an intended
functionality.
06/04/08 GLY: Ariba
awaiting additional information
required to resolve this SR.
we can change the wording in
the email template and restart
Sourcing.
Sourcing.
Sourcing.
if there are any recent changes
made to the email template.
updates from Ariba.
updates from Ariba.
07/01/08 JSP: SR is now 7/1/2008
closed.
07/01/08 JSP: SR is now 6/30/2008

closed.
06/27/08 JSP: According to
Ariba, the supplier should send
back a valid cxml response to
get the process moving
forward.
Ariba, the supplier should send
back a valid cxml response to
get the process moving
forward.
07/01/08 JSP: SR is now 7/1/2008
closed.
07/01/08 JSP: SR is now 7/1/2008

closed.
07/03/08 JSP: SR is now 7/1/2008
closed.
updates from Ariba.
Engineer for this.
07/01/08 JSP: SR is now 7/1/2008
closed.
user can be restricted from
uploading/deleting documents
or creating folder by not
adding the user in Project
under Team tab.
07/03/08 JSP: SR is now 7/2/2008 7:19
closed.
symbolic links are a UNIX
functionality and is not
available in windows. One
option is to map the drive from
windows to the UNIX server,
but on the same network.
symbolic links are a UNIX
functionality and is not
available in windows. One
option is to map the drive from
windows to the UNIX server,
but on the same network.
updates from Ariba.
07/09/08 JSP: SR is now 7/8/2008 9:41

closed.
06/20/08 JSP: Ariba
suggesting that we try to
access the lower environments
as well from outside the
network.
06/18/08 JSP: Ariba
suggesting that we try to
access the lower environments
as well from outside the
network.
06/13/08 JSP: To check if
this issue occurs on other
machines outside the network.
06/10/08 GLY: As per Ariba,
try logging in as a new user
with Sourcing administrator
role.
07/09/08 JSP: SR is now 7/8/2008 5:50
closed.
07/03/08 JSP: Current
status/resolution: checking on
what "view > source" says
about the page in question.
Also getting query run.
07/01/08 JSP: Reopened.
07/09/08 JSP: Closed. 7/9/2008 0:00
07/01/08 JSP: SR is now
closed.
07/11/08 JSP: SR is now 7/11/2008 0:00 1-9F3LFI
closed.
07/09/08 JSP: Ariba
requested a WebEx session.
07/03/08 JSP: Ariba created
a new defect for this (1-
9JJL7W).
9JJL7W).
9JJL7W).
9JJL7W).
updates from Ariba.
updates from Ariba.
updates from Ariba.
Ariba's update.
06/04/08 GLY: Ariba set
time to do WebEx.
for a WebEx session.
for a WebEx session.
perform tests on this issue.
updates from Ariba.
TasksMaxResultRows is a pre-
existing parameter in
Parameters.table in SP20 and
some enhancement were made
in the TasksMaxResultRows for
better performance in SP27.
05/14/08 JSP: Ariba
following-up on this issue.
07/31/08 RLD: Issue is now 7/31/2008 0:00
closed. The issue is not
reproducible in Vanilla
instance.
07/11/08 JSP: Issue
recreated successfully. Logged
as defect.
07/09/08 JSP: Trying to
replicate issue on our side.
07/03/08 JSP: Trying to
replicate issue on our side.
from our side.
if this issue can be replicated,
if it happens to all Requisitions,
and if it only happens when
the Requisition has more line
items where each line item has
AssetData.
if this issue can be replicated,
if it happens to all Requisitions,
and if it only happens when
the Requisition has more line
items where each line item has
AssetData.
07/31/08 RLD: Advised Ariba 7/31/2008 0:00
to close the issue because we
already got a work around
to close this SR.
to close this SR.
to close this SR.
Engineer for this.
07/31/08 RLD: The issue has 7/31/2008 0:00

been resolved, requested for
the ticket to be closed.
updates from Ariba.
07/31/08 RLD: Ariba is still 7/31/2008 0:00
currently investigating the
issue. The ariba support,
informed us that he will send
us an update as soon as
they've completed the
investigation
for clarification if
PunchOutHeaderID splits the
PO's.
08/08/08 RLD: The issue is 8/8/2008 0:00
still under discussion internally
but this SR is closed in Connect
07/31/08 RLD: Ariba Advised
us to contact the ASD Team as
they are not able to reproduce
the issue in the OOTB instance.
07/09/08 JSP: Ariba
requesting to arrange a call.
07/03/08 JSP: Followed up
with Ariba.
Ariba that we weren't able to
recreate the issue. Sample
data of invoices not loaded in
ASN was provided.
Ariba that we weren't able to
recreate the issue. Sample
data of invoices not loaded in
ASN was provided.
08/08/08 RLD: closed, 8/8/2008 0:00
Aedrian - They declined both
the hot fix and the change
request. The change request
would have been the request
for a service pack. Since it is
fixed in 9r1 they will not
attempt it in a SP.
SP29 solves the problem.
if the missing tasks have due
dates.
dates.
dates.
dates.
updates from Ariba.
06/13/08 JSP: Ariba to test
this issue on SP30.
05/23/08 JSP: This issue has
been fixed as of SP29. SR is
now closed.
Ariba, this looks like an
identified issue that has been
resolved in SP29. They are
also asking for logs.
for screenshots.
07/11/08 JSP: The one-off 7/11/2008 0:00 1-9HFBXE
logged for this defect has a
tentative schedule of July 15.
07/09/08 JSP: The one-off
figuring out the root cause of
defect.
06/20/08 JSP: Still waiting
for updates from Ariba.
reviewing the hotfix request.
06/13/08 JSP: Answered
questionnaire sent over to
Ariba.
assign an engr. on this SR.
08/08/08 RLD: Moved new 8/8/2008 0:00
question to SR 1-585910401
07/11/08 JSP: Still
discussing release date of
patch due to start of UAT
phase on July 18.
07/09/08 JSP: Ariba
requesting for a WebEx
session.
07/03/08 JSP: Ariba
requesting for more
information.
Engineer for this.
07/11/08 JSP: Ariba waiting 7/11/2008 0:00
response from Ariba.
07/01/08 JSP: Asked Ariba
on why there are still invoices
from January not loaded
expecially when it is a FIFO
concept with ASN to Buyer.
06/27/08 JSP: Asked Ariba
on why there are still invoices
from January not loaded
expecially when it is a FIFO
concept with ASN to Buyer.
Pending Queue count: 9721.
As for invoices still with sent
status on ASN, looks like there
is still an on-going problem
with invoice status not being
sent back from Buyer.
06/20/08 JSP: Now
monitoring the invoices.
07/11/08 JSP: Ariba has 7/11/2008 0:00 1-9DQPY4
fixed in SP33.
fixed in SP33.
fixed in SP33.
fixed in SP33.
fixed in SP33.
fixed in SP33.
fixed in SP33.
fixed in SP33.
fixed in SP33.
06/10/08 GLY: No reply yet
from our side.
06/04/08 GLY: No reply yet
from our side.
fixed in SP33.
fixed in SP33.
fixed in SP33.
05/21/08 JSP: Ariba
provided a workaround along
with screenshots for reference.
05/16/08 JSP: Ariba
05/16/08 JSP: Ariba
07/11/08 JSP: Ariba has 7/11/2008 0:00 1-9B9Q7D
06/10/08 GLY: No reply from
our side yet.
06/04/08 GLY: No reply
from our side yet.
05/21/08 JSP: Ariba logged
this as a Change Request (1-
9B9Q7D) and is set to be
resolved in SP31.
05/16/08 JSP: Ariba found a
solution by modifying the
Parameters.table.
07/11/08 JSP: Waiting for 7/11/2008 0:00 1-9KNAZK
updates on the patch from
Ariba.
updates on the patch from
Ariba.
07/03/08 JSP: Logged as
defect 1-9KNAZK.
Engineer for this.
07/11/08 JSP: Ariba 7/11/2008 0:00
requesting an export of the
event and logs.
06/20/08 JSP: SR is now
closed.
06/18/08 JSP: Ariba
confirmed that the parameter
System.Performance.LogicalLin
eLimit was added since SP29.
The default limit is 1500, and it
was confirmed to give
performance issues if it goes
above 2000.
08/08/08 RLD: Asked Phil for 8/8/2008 0:00
updates, if Rob sent back any
response yet.
07/31/08 RLD: Ariba
forwarded the concern to ASD
Team, and we are awaiting a
response from them
updates from Ariba.
updates from Ariba.
07/03/08 JSP: Ariba
requesting for more
information.
08/08/08 RLD: Ariba informed 8/8/2008 0:00
us that having 2 different
currencies on the header and line
items was possible
currently investigating the issue.
The ariba support, informed us
that he will send us an update as
soon as they've completed the
investigation
08/08/08 RLD: Ariba 8/8/2008 0:00
informed us that "The routing
method that shows up on the
report depends on what the
supplier configures on their
supplier account as the invoice
routing method.
If they're using an invoice

poster tool but do not change
their routing method, it is
possible that they had "online"
as the routing method
configured on their account
(unless they explicitly
configured to cXML). In other
words, the routing method on
the report is not determined by
examining the invoice
documents
on how they are created, but
based on the supplier's
configured preference.
"
08/19/2008 RLS: Posted an 8/19/2008 0:00
updated in connect to Inform
Ariba that we are able to
determine the cause of
duplicates.
08/19/2008 RLS: We found 8/21/2008 0:00
out that an OOTB functionality
brought by SP30 caused this.
Also, we have asked Ariba why
they set the IsSearchable
property to false. The support
on what's the reason on this.
His guess is that for the field
not to be used in Search.
08/13/08 RLD: Ted
responded to Aldrins inquiry
about the "Status" and is now
asking if the SR can be closed.
08/19/2008 RLS: Ariba is 8/20/2008 0:00

waiting for our reply. They
have sent us screenshots
showing predecessor project
fields for SP20 and SP30.
08/13/08 RLD: Sparc is
asking for Screenshots on what
happens during a specific test
scenario.
08/13/08 RLD: Ariba is 8/19/2008 0:00
wating for the support lab to
finish whatever they are doing,
before they can conduct the
tests.
08/08/08 RLD: Sent Ariba
details regarding the
information they need to
continue the investigation.
08/13/08 RLD: We are currently 8/26/2008

on call with Ariba, Web team, Sun
Microsystem, SA
08/25/08 RLD: Logged a new
ticket requesting for infromation
on system warnings.
08/30/08 RLD: Not yet
recreated.
08/25/08 RLD: Ariba sent a
response to that they cannot
recreate this on the OOTB so they
want us to recreate the problem in
vanilla box.
08/13/08 RLD: Ariba sent a
response to that they cannot
recreate this on the OOTB so they
want us to recreate the problem in
vanilla box.
08/08/08 RLD: We're asking
ariba how the split type was set to
null, and they are currently
researching the issue.
07/31/08 RLD: We responded to
Ariba's questions and awating
feedback from them.
09/06/08 RLD: Closed

08/30/08 RLD: Ariba Provided
explanation,
08/30/08 RLD: Answered

Ariba's Inquiry, and still awaiting a
response from them.
08/25/08 RLD: Waiting for
Ariba's reply.
Ariba's reply.
08/19/08 RLS: Sent a reply to
Ariba informing that users will
encounter error in opening
projects with this issue.
08/13/08 RLD: Ariba wants to
know what are the problems the
SPACR team are seeing.
08/30/08 RLS:Issue for
Closure
08/19/08 RLS: We are still
unable to replicate the error
with the event sent by Ariba.
Sent email for the result of our
test.
The current SR status is
'Pending Customer Input'.
The current SR status is
'Pending Customer Input'.
07/09/08 JSP: Steps were
provided to reproduce the
error.
07/03/08 JSP: Steps were
provided to reproduce the
error.
ASAP.
ASAP.
06/13/08 JSP: Ariba
provided some return
characters to test out with.
Ariba's response.
09/23/08 RLS: No Workaround 9/23/2008
as per Ariba.
09/17/08 RLS: No updates from
Ariba.
09/23/08 RLS: Ariba has 9/23/2008
responded with comments in the
list we provided. Separate SRs
will be logged for each defect
raised.
09/17/08 RLS: For research
09/23/08 RLS: Ariba has 9/23/2008
acknowledged this as defect that
will be fixed in 9r1
Christmas Day
New Years
Columbus Day
10/13/20
08

Ariba

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