David VanBodegraven

176 E Blake Ave / Columbus, Ohio 43202 614-607-4217 / dvancmh72@gmail.com Professional Profile
Dedicated professional providing over 15 years of proven track record and accomplishments in a variety of industries and assignments. Demonstrated leadership and team building qualities and skills; focused on outcomes based on monthly and annual goals; superior relationship skills with key customers and stakeholders. Special skills and and technical proficiencies listed below.

Professional Experience NCO Financial Systems, Inc. / 5626 Frantz Rd / Dublin, OH, 43017 / 800-385-5940
(a leading US business process outsourcing service provide)

2007 - 2011

Supervisor ~ Litigation Forwarding and Administrative Wage Garnishment

Led and managed two separate teams, with 16 professional and support staff. Created and implemented forecasting models to project monthly/annual revenue. Created high-yield strategies for client portfolio segmentation. Compiled and presented reports to premier loan servicing clients, such as: SLM Corporation (Sallie Mae), First Marblehead Corporation, and Access Group. Created and installed client-driven procedures, subsequently adopted by several industry leaders, including First Marblehead, Sallie Mae, and their other servicers. ! Related accomplishments include: ! 27% revenue increase with stable or reduced staff. ! Reduced litigation resolution times by 20%. ! Increased collections dollar performance by 13%, with 15% staff reduction.

2003 - 2007 Supervisor ~ Litigation Forwarding and Client Services Compiled and analyzed Federal and State regulatory data in conjunction with annual attestation
and client audits. Worked as a direct liaison between NCO and the US Department of Education, as well as with several State education departments (key relationships), including Florida, North Carolina, Georgia, Montana, and California. Reviewed client contracts to ensure company adherence to regulatory and client compliance. ! Accomplishments included: ! Maintained service levels with 30% staff reduction; processed 40% throughput increase; decreased cost/account correspondingly. ! Perfect record zero audit failures, a company first. ! High customer service rankings; no service-related client losses.

Integra IPS / 1320 McKinnley Ave / Columbus, OH, 43222 / 614-233-7677

(local industrial distributor; no longer in business)

2001 - 2002 Purchasing Manager ~ Honda tool crib, power tools, specialty adhesives Managed inventory on selected commodities for five distribution centers and over 40 tool cribs
including Honda and Goss Supply. Coordinated purchasing with key suppliers, including 3M, Loctite, and DeWalt. Provided direct liaison between outside sales force and key suppliers for planning, expediting, and problem resolution.

Ladder Man, Inc. / 3025 Silver Dr / Columbus, OH, 43224 / 614-784-1120

(a leading national provider of work access products)

1999 - 2001

National Accounts Manager

Managed the companys largest account relationships, including White Castle System, Ames Department Stores, Integra IPS, and Goss Supply. Established annual contract pricing and quotes. Maintained customer satisfaction by correct order submission and tracking. Provided design guidance on custom-fabricated warehouse equipment.

1996 - 1999

Customer Service Representative

Handled inquiries and FAQs regarding products and services. Received, organized, and entered customer orders from all input media. Corrected problem orders, investigated and processed returns, and resolved customer complaints.

Education
The Ohio State University; major International Studies

Additional Skills
Excellent phone, communication and organization skills; working knowledge of college-level math; able to work effectively and efficiently in a fast-paced environment. Proficient working knowledge in building macro and formula based Excel databases as well as MS Office suite programs. Familiarity with both building and maintaining integrated dialer systems, EDTS services, and implementation of IVR protocols. Additional experience working with industry specific software such as WIN, RealWorld, Solomon, 4thShift, and SamePage.