5/2/2012

Monthly 1 on 1
CSR:

Nichole Billingsley
Categories Last 1 on 1 2:17 4:20% 0 9 88.10% 97.26% Comments:

Last 1 on 1: Current 5.6 0 17 82.10% 97.62%

5/2/2012 Call Center Total / Avg 3:30 NA 10 11 NA 98.00%

Average Handle Time Total Make Busy % Requeued Calls Spelling Errors Current Service Level QA Score

So we no have been working w/Dynamics for about a month, you are doing a great job, you've shown that you are able to work well under pressure and have taken all the current changes in stride. We need to work on spelling, our spell check capabilities are limited, please alter your subject and resave before sending to our vendors. Your current metric score is 12.65, great score :) if you lessen your spelling errors this score may reach the 13 mark :)

Start Date Objective(s) from Last 1 on 1: Read all DS/KB Spell check all orders 6-Jul 6-Jul

Completion Date 31-Jul 31-Jul

follow all directions provided by your dialog and articles Current Objective(s): Spell check all orders

5/2/2012 5/2/2012

23-Dec 23-Dec

Policy/Procedure Updates:

Employee Signature: Supervisor Signature:

Date:

Christine Bedell

Date:

5/2/2012