Good Day Everyone. Let's start our weekly KPI Meeting.

For our quality performance overview. Acceptance rating

Tier 1- for the month of May the final AR is 99.30%,

Tier 2 and Tier 2 CED -we are still waiting for the final AR with 0 awaiting feedback.

Tier 3- the final AR for the month of May is 100%

For our delivery performance overview (on-time delivery).

For Jun, the current average score for the past 2 weeks is

For Tier 1 is 97.22%

For Tier 2 is 85.71%

For Tier 3, Proof Prep, Proofing is at 100%

For Proof Central is 98.31%

Let's move forward to our weekly acceptance performance rating.

For the Month of May

For Tier 1- The final Monthly AR is 99.30% with 1 unacceptable files .

For Tier 2- The current Monthly AR is 85.88 %, Highest Possible Ar is 87.88%, with 12 unacceptable files,
and 14 awaiting feedback.

For Tier 2 CED- The current Monthly AR is 85.88 %, Highest Possible Ar is 87.88%, with 12 unacceptable
files, and 14 awaiting feedback. So below threshold po tayo for Tier 2, and Tier 2 CED

For Tier 3- The final Monthly AR is 100%,

For the month of June

For Tier 1- The current Monthly AR is 100% with 6 awaiting files

For Tier 2- The current Monthly AR is 90.91 %, Highest Possible Ar is 97.37%, with 1 unacceptable file,
and 27 awaiting feedback.
For Tier 2 CED- The current Monthly AR is 90.91 %, Highest Possible Ar is 97.37%, with 1 unacceptable
file, and 27 awaiting feedback.

For Tier 3- The final Monthly AR is 100%, with 1 awaiting feedback.

Do you have any questions regarding with the weekly acceptance rating If none, let's move on to our
delivery performance for week 2

Tier 1- week 2 100% achieved, performance improved by 4.17% vs week 1 of 95.83%

Tier 2- week 2 93.33% achieved, performance improved by 10.98% vs week 1 of 82.35%.

1 articles delayed- late forwarded by CED

Tier 3- week 2 100% achieved, same as week 1

Proof Prep-no delivery for this week

Proofing- week 2 100% achieved, same as week 1

Proof Central- week 2 100% achieved, performance improved by 3.33% vs week 1 of 96.67%

Let's move on to our delayed and ex-delayed database.

CED AR
QUERY STATS

REPAIRS

REAL TIME STATS

RCA DASHBOARD

Ive created a RCA Dashboard for us to easily analyze the errors and root causes of the unacceptable files.
It is done on a yearly basis.For 2021, It has a total of 6562 errors; the frequent error type is word usage
vocabulary; the kind of error is usually a language error; the location of the error is in the results and
discussion, and introduction. The month with the most frequent number of feedback received is
October. The root cause of the errors is misjudgment—retaining words that need to be changed.

For 2021, It has a total of 3519 errors; the frequent error type is sentence structure, the kind of error is
usually a language error; the location of the error is in the results and discussion, and introduction same
as year 2021. The month with the most frequent number of feedback received is April. The root cause of
the errors is misjudgment—retaining words that need to be changed.

For 2023 we have 187 errors as per the second week of March. Please continue to update it so that it can
be used for monthly or quarterly analysis.