CC CU HI CN BN NH GI NI B ISO 9001:2000

iu khon HOT NG C NH GI Mark Ti liu lin quan/ H s cn c xem xt

4.1

4.2.3

Gim c p dng cch tip cn theo qu trnh t c vic kim st cc qu trnh c hiu lc v hiu qu, em li vic ci tin s thc hin nh th no? - (Ni theo SKSQT) - Ti liu v h s c s dng ra sao h tr s vn hnh c hiu lc v hiu qu ca cc qu trnh ca cng ty? (4.2.3 & 4.2.4) Vic ph duyt ti liu c c qui nh v tun th? Cc ti liu c c ph duyt ? Cc yu cu ca 4.2.3 c c bin son y ? Vic bin son, phn phi, kim st, theo di, sa i c c tun th ? Xem danh mc TLNB hin hnh c cp nht ? Xem danh mc TLBN hin hnh c nh trch dn t cc ti liu khng ? Ti liu c d ly, sn c ? Hi nhng TL c sa i gn nht kim tra li. Lm sao bit TL l mi nht? S tng quan TL khi sa i sau khi thc hin CAR hoc khc phc theo 8.2.2 C lp danh mc HSCL? H s c d tm v truy cp? H s c lm bng chng? H s c c thng k v x l? Cch thc lu h s ti khu vc lm vic (h s c lm thm Ko? D tm Ko?)

STCL, , SQLCL, STC, TT,HDCV XXL, k hoch u t TT-HCNS-KSTL

4.2.4

TT-HCNS-KSHS

5.1 5.2

Gim c chng t vai tr lnh o, cam kt v s tham gia ca mnh i vi vic xy dng v thc hin HTQLCL nh th no? - Cng ty xc nh nhu cu v mong i ca khch hng nh th no? Gim c m bo chnh sch cht lng p ng cc ni dung a, b, c, d, e nh th no? - C bng chng truyn t CSCL tt c cc cp (Cch truyn t - H s hc - Cch kim tra s thng hiu CSCL) - CSCL c c thu hiu: (ni c cu CSCL Cty, ngha ca cu CSCL m BG a ra.) - Cc mc tiu c trin khai i vi mi cp qun l m bo s gp phn ca mi c nhn vo kt -

5.3

XXL,CSCL,o to,Pht trin nhn lc,KHCL, MTCL -Kho st KH, th trng, -Phn tch KNKH, tho mn KH -CSCL -Bng chng o to -XXL i vi CSCL

5.4.1

-Cc MTCL cty ban hnh

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qu chung nh th no? Mc tiu c ph hp, nht qun vi CSCL, kh thi, nh lng (m bo nguyn tc SMART), tun th, theo di v nh gi kt qu thc hin. - nh gi mc tham gia ca tt c cc b phn v c nhn vo vic thc hin t cc mc tiu cng ty ra. - MTCL c cn bng Ko? - Xem kt qu thng k/ phn tch ca cc MTCL 5.4.2 5.5.1 5.5.2 Bin php m bo cc uu cu trong 4.1 c m bo. Bin php m bo khi thay i bn trong v ngi doanh nghip th h thng ti liu vn thch ng c tnh hnh. Vic hoch nh cht lng c c thc hin vi mi sn phm trong phm vi p dng? Cc trch nhim no c Cty giao cho b phn Cc trch nhim v quyn hn (TNQH) c thng tin n mi ngi nh th no? Nhn vin tng cp c bit TNQH ca h khng? Lm sao cp qun l m bo mi ngi u nm vng v thc hin tt vai tr ca h? C bng chng truyn t TNQH tt c cc cp (Cch truyn t - H s hc - Cch kim tra s thng hiu TNQH) Quyt nh b nhim/ ghi trong STCL QMR thc hin vai tr ca mnh trong vic p ng cc yu cu a,b,c nh th no? Vic trao i thng tin cc yu cu cht lng, cc mc tiu v s thc hin ng gp cho vic ci tin hot ng ca cng ty nh th no? Cng ty c t chc cc cuc hp giao ban theo nh k hoc cc hnh thc hp mang tnh chuyn v cc yu cu cht lng, mc tiu, . . .hoc nhng hnh thc trao i, ph bin khc. Cc kt qu cuc hp giao ban c c thc thi Ko? Bng chng? Cuc hp xem xt ca lnh o c tin hnh nh th no? Bao lu hp mt ln? Cc cp qun l chun b cho cuc hp nhng ni dung g? Xem bin bn xem xt ca lnh o c nh 5.6.2 qui nh Ko? (Audit result, customer feedback, process performance & product comfortmity, CAR status, Previous review,

-Cch thng tin cho nhn vin

STCL,TT,HDCV, SQLCL, STC, XXL, k hoch u t

-STCL -TT-HCNS-TNQH -Bn m t cng vic,

5.5.3

5.6 -

-STCL -DL trong STC -Bo co phn tch v h thng -Bo co GNB -Bin bn hp -H s o to nhm -Bng thng bo ni b -Thng tin nim yt trong Cty -S liu thng k -Ni qui Cty -Bin bn hp XXL -H s u vo cc b phn chun b (cc bo co i vi tng mc ng vi 5.6.2) -H s theo di thc hin i vi cc quyt nh trong hp

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HOT NG C NH GI

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6.1 6.2 -

Changes affect system, improvement) C cc quyt nh v hnh ng lin quan Ko? Cc hnh ng c lin quan n ci tin h thng, ci tin SP, ci tin ngun lc Ko? Xem kt qu gim st theo bin bn xem xt Hot ng xem xt ca lnh o nh gi thng tin ci tin hiu qu, hiu lc ca cc qu trnh hot ng trong cng ty nh th no? Cc ngun lc c sn sng v cung cp kp thi nh th no? Va qua c mt s trc trc no m do chm cung cp ngun lc Ko? Cng ty m bo kh nng ca nhn vin ph hp vi nhu cu hin ti v tng lai nh th no? Lm th no cng ty m bo ngi lao ng nhn thc c mi lin quan v tm quan trng ca cc hot ng ca h v h ng gp nh th no i vi vic t c mc tiu cht lng? Cch thc o to ca cng ty nh th no? Vic o to c mang li hiu qu? Cch thc nh gi hiu qu ca vic o to?

XXL -Bng chng thc hin u t hoc ci tin ngun lc

6.2.2

6.3

Vic bo tr bo dng thit b sn xut cng nh cc yu t khc ca c s h tng c thc hin nh th no? K hoch bo tr c kh thi v hiu qu ? Cn c no lp nn k hoch bo tr? Hy ch ra nhng iu ? Mi trng lm vic no nh hng n cht lng ca SP? Chng c kim st nh th no? Vic to sn phm c hoch nh nh th no (QTSX, KHCL,HDCV) t c s nht qun vi cc yu cu ca cc qu trnh khc ca HTQLCL? Cc mc tiu cht lng ca SP(mu, bng) a ra c kh thi ? Hiu qu, nh lng, nh gi c trong thc tin SX? Lm th no qu trnh to sn phm, cc qu trnh h tr (mua hng, bn hng, lu kho) vn hnh c hiu lc Cc h s chng minh rng cc qu trnh hoch nh ny c thc hin trong thc t (tnh hiu lc) Cc yu cu php lut lin quan n SP c t

-STCL -K hoch u t (con ngi, MMTB, TSC) -K nng ti thiu trong bn M t cng vic -STCL -Hp ng lao ng -K hoch pht trin ngun nhn lc (Human resoures) -H s o to nhn vin cho cc kh o to -H s phng vn -Giy chng nhn chuyn mn - TT-NM-BTTB Danh mc MMTB, KH bo tr, L lch my.

6.4 7.1

7.2.1 -

-GKSQT (Quality plans) -HDCV -Cc k hoch/ chin lc pht trin SP

-Th t hng,

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HOT NG C NH GI

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7.2

7.2.3

chc quan tm n nh th no? Cch thc nh r yu cu v ca KH Trch nhim ca Cty i vi vic giao hng v h tr sau giao hng nh th no? Cng ty xc nh cc qu trnh lin quan n khch hng m bo cc yu cu ca khch hng c p ng nh th no? Vic xem xt cc yu cu c tin hnh nh th no? Vic xem xt hp ng/ n t hng c lin h cc b phn lin quan khng? Bng chng? Bng chng xem xt/ ph duyt H/H/ H in thoi? Ngi tip nhn v xem xt (OK) c c m t trong MTCV Ngi ph duyt c c qui nh trong TN-QH? Ph duyt c cn c CSCL, k hoch, kh nng ca Cng ty (kh nng thc hin H/H) Khi no mi xem xt hp ng thng qua <Phiu xem xt kh nng>? Ni dung xem xt hp ng (Contract review) gm nhng yu t no? Lu h s v nhn xt kt qu ? Sa i H/H/ H in thoi c thng bo, iu chnh, ph duyt li khng? Bng chng? Vic trao i thng tin vi khch hng c lin quan ti a, b, c c xc nh v sp xp c hiu qu nh th no? a. Thng tin v SP, gi c b. Yu cu sa i ca khch hng c. Lin lc KH gii quyt cc KNKH -

-Yu cu ca KH, -Phn tch xu hng ca KH -Phn tch i th -TT-XXH -Hp ng -S tip nhn thng tin -Xem cc thng tin thay i H/H in thoi

7.3

7.4

Vic kim st thit k c thc hin nh th no? Lp k hoch thit k phi m bo nhng iu kin g? (bao gm 7.3.2 ( 7.3.6) Vic thay i trong qu trnh thit k c kim st ra sao?(7.3.7) Cc chun mc kim tra c r rng? (7.3.3) H s v u vo thit k (TK), xem xt TK, ph duyt TK, khch hng OK (7.3.2,4,5,6) H s v thay i TK, khi c thay i thng tin v vic kim st, thc hin bng cch no?(7.3.7) M t qu trnh mua hng ca cng ty p ng cc yu cu s dng ca cng ty ? Cch thc v mc kim st p dng cho nh cung ng (NCU) v sn phm mua vo c thc hin nh th no? Tiu ch nh gi la chn NCU H s: Phiu nh gi NCU, danh sch c ph

-Cc yu cu ca KH -Bo co cc cuc thm ving ca KH -Phn tch tho mn, khiu ni khch hng -Cc yu cu sa i -TT-KT-KSTK -H s theo di thit k

-TT-KD-MH -Cc h s v NCU

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7.4.2 -

duyt, phiu gim st NCU c thc hin y Ko? Ly mu vi SP mua trong kho hi li NCU (c c nh gi, ph duyt, gim st?) D liu mua hng c r rng Ko ? Cng ty xc nh r d liu mua hng bng cch no?

7.4.3

7.5.1 P.KD

7.5.1 sn xt

Vic kim tra xc nhn sn phm mua vo c thc hin nh th no? Ly vi tn hng nhp (nhp khu v ni a) gn y nht( hi bng chng kim tra Cc qui nh trong HD-KTNVL c ng thc t v ng yu cu to SP Ko? Bng chng kim tra c ng theo qui nh, t yu cu cht lng Ko? Nu kim tra th x l ra sao? (Lp NCR? X l xong cha) C bng chng kim tra? v c ng theo qui nh ca cng ty Ko? Ly vi mu SP mua trong kho hi : c h s mua hng Ko? Bng chng kim tra l hng P.KD tham gia vo qu trnh to sn phm nh th no? c tnh SP c c m t r trong <Lnh SX>? Vic theo di gia thc t v <Lnh SX> c thc hin nh th no? Lm sao chng minh rng:<Lnh SX>no thc hin xong. Hy chng minh vi l hng. Cc hnh ng giao hng v sau giao hng (khch hng phn hi th hnh ng g ?) Qu trnh to sn phm c qun l t khi nhn <Lnh SX> n khi nhp kho nh th no? c tnh SP c c nh r? HDCV c sn nhng ni cn thit Ko? Dng c o lng sn c ni cn thit ( Ni cn thit phi c s theo di, o lng) s dng? Xem cch trin khai k hoch SX t khu u n khu cui. S nhn bit (trng thi) ca sn phm PX ra sao? Xc nh ngun gc sn phm c t chc nh th no.Hy xem xt mt sn phm hoc l sn phm in hnh. Mu mu c nhn dng c Ko ? Mu mu c bit c ngy lm mu, khch hng

-TT Mua hng -HD-KTNVL -Yu cu k thut SP -Mu H/ Hp ng mua hng -Chun mc chp nhn SP -TT- Mua hng -HD kim tra nguyn vt liu -TCTS, RCP, SMT

-Cc HDCV -TT Bn hng -Lu QTSX -Phiu yu cu SX -Phiu nhp/ xut kho

-Cc HDCV -TT-KD-XXH -Lu QTSX -TT-NM-KSKHSX

7.5.3

TT-KT-NGSP

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7.5.4 7.5.5

7.6

8.1

8.2.1 8.2.2

no Ko ? Nhn dng ti kho c thc hin ra sao? Vic nhn dng mu, mu cn gi tr ? Truy tm ngy SX trong mu c OK? Ti sn KH c lu gi, nu c th qun l ra sao? Xem danh mc ti sn KH Vic bo tn sn phm ti kho c thc hin nh th no? - S liu th kho v thc t c ng ko? - C s kho Ko? - C tun th bng xp d lu kho Ko? - Bo v cc mu mu - DC theo di v o lng c kim st nh th no cung cp c bng chng v s ph hp ca sn phm vi cc yu cu xc nh? - Xem h s hiu chun/ kim nh. C hp l Ko? - Xem tem nhn dng DC thc t SX - Vic kim st Dng c o (DC) Cty thc hin nh th no? - DC c y v xng vi tm c ca cng ty? - DC no cn kim nh? - Tnh trng hiu chun nh th no? - Du hiu no nhn bit tnh trng hiu chun DC, thi hn hiu lc (ti hiu chun) ca DC - Khi pht hin DC b hng hoc mt chnh xc, P.KT x l ra sao? C h s Ko? - Cc qu trnh theo di, o lng, phn tch v ci tin c hoch nh v trin khai nh th no trong Cty? - Cc k thut thng k c p dng trong Cty. - Cng ty o lng s tho mn KH nh th no? Bng chng thc hin. - o lng cc ch s no? - Cng ty tin hnh hot ng nh gi ni b nh th no? Bao lu 1 ln? - Cch thc trin khai GNB (Lp k hoch, nh gi, khc phc, gim st, nh gi hiu qu)? - Lm th no loi b s KPH c pht hin trong cuc nh gi k c nguyn nhn ca chng? C gim st kt qu ca HKP Ko? - Vic khc phc cc im KPH c kp thi Ko? - Vic nh gi c mang li hiu qu trong cng vic khng? - Cc chuyn gia nh gi c c lp so vi hot ng c nh gi Ko? - Cc phiu CAR c pht hnh trong GNB ln trc gii quyt cha? - C chnh sa ti liu (sa lut) v ng dng vo thc t nh th no ? -

-STCL -TT-KT-BTSP -Phiu xut/ nhp kho -Th kho -S kho -H s kim k -7.6 trong STCL -Cc biu mu qui nh kim st DC -Danh mc DC -H s hiu chun ni b/ bn ngi

-Lu vic thit k v pht trin -K thut thng k -Danh mc KNKH -H s nh k o lng tho mn KH -TT-HCNS-GNB -K hoch GNB -Bo co tm tt GNB -CAR sau nh gi -XXL c cp Ko? -Bo co hiu qu ca HKP -Bng chng gim st -CG GNB c trnh nh gi?

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8.2.3

8.2.4 8.3 -

C phng php theo di o lng cc hot ng ca cc qu trnh Ko ? (v d: qu trnh mua hng, bn hng, gii quyt khiu ni, qun l kho, qun l i ng bn hng) Cc thng s qu trnh no (cc thng s trn thit b my mc) phi kim sat? Ghi nhn vo u? C bng chng? Cc thng s no ca sn phm phi kim tra chng minh s ph hp ca SP? Vic theo di, o lng SP c thc hin nhng cng on no trong qu trnh to SP ca PX? Cch ly mu kim tra?Ai ly mu? Ai kim tra thng s qu trnh v ghi chp nh th no? Ghi vo biu mu no? Trng ca v QC, P.KT phi hp nh th no?

- GKSQT

-GKSQT -TCTS, RCP, SMT -Yu cu mu ca KH -Mu mu - TT-KT-KSTK

8.4

8.5.1

Cng ty qui nh ra sao khi sn phm mua vo/ kim tra trong qu trnh/ thnh phm khng t yu cu ca Cty? - Khi sn phm mua vo khng t yu cu ca Cty, P.KD x l nh th no - Khi sn phm kim tra trong qu trnh v thnh phm khng t yu cu ca Cty, P.KT x l nh th no? Nh my x l nh th no? - Ai c trch nhim lp NCR? - Ai a ra bin php gii quyt, thc hin v gim st NCR? - Ai s phn tch NCR nh k nhm xc nh c hi ci tin (lp CAR) - Cng ty s dng cc k thut thng k no thch hp cho vic theo di, phn tch v o lng khng? - Cc d liu no c thu thp v phn tch? C cung cp thng tin v a, b, c, d khng? Phn tch d liu c qui nh 8.4 STCL c c tun th Ko ? Cng ty s dng kt qu phn tch d liu nh th no (trong thc t)? - Cc Phng, BP lin quan tin hnh phn tch d liu nh k theo hng dn trong STCL cha? - Cch thc phn tch d liu?Bng chng phn tch? - Cc d liu lin quan n c tnh v xu hng ca cc qu trnh v sn phm c xc nh, thu thp v phn tch nh th no? - Lm th no Cng ty ci tin thng xuyn tnh hiu lc ca h thng? ((thc hin thng qua CSCL, MTCL, GNB, phn tch

TT-KT-KSKPH

-HCNS-STCL H s phn tch v: -o lng th nghim SP, qu trnh -Khiu ni KH -S tho mn KH -Nh cung cp -SP khng ph hp

Thng qua 5.6, 8.5.1, 8.5.2, 8.5.3

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Ti liu lin quan/ H s cn c xem xt

8.5.2 8.5.3

d liu, H KPPN, xem xt ca lnh o) - Cng ty s dng hnh ng khc phc nh th no nh gi v loi b cc vn khng ph hp nh hng n hot ng ca cng ty? - Khi no pht hnh CAR? - Ngi theo di CAR c theo st tnh hnh din bin (tin trnh thc hin) ca CAR? - C s dng 8.5 cho vic ci tin - Xem k cc phiu CAR: a ra nguyn nhn c thuyt phc Ko? H KPPN v m t vn c Logic Ko? Tng thch nhau Ko? - C gim st phiu CAR tt Ko? - Cc hnh ng khc phc v phng nga c thc hin nh th no?

-TT-HCNS-KPPN -H s s KPH, phn tch( CAR -H s s KNKH,phn tch( CAR -H s kim tra th nghim, phn tch( CAR

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