Aksh Optifibre Limited 1

Aksh Optifibre Limited
Communication Skills
What is there for the day

Well share knowledge Well have Fun Well Play Roles Well learn
LETS DISCOVER
THE POWER OF
COMMUNICATION
WHAT DO WE UNDERSTAND BY A SKILL?
At the end of the workshop we will learn what is Good and what is Bad Communication some basic skills to become a Good Communicator
Aksh Optifibre Limited 5
and also
to recognize & overcome barriers
advantages of listening
to speak confidently
to communicate effectively
Research shows, communication is
55% body language
7% words
38% style
Why Communication
to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships
Home Truths about Communication

Good Communication cant exist without honest listening
We do not try HARD to get our message across

We do not take advantage of various media available to us We all could improve our communication skills It cannot be perfected
Ways & effects of Communication

Formal Less Flexible, More Accurate but less responsive (JAGRITI)
Informal
More Flexible, Less Accurate but responsive (Grapevine/Rumors)

What is Communication
art of getting your message across effectively through:

Spoken words first & simplest way
Body Language can make or mar Written words reflects importance
Visuals leaves greatest impact
11
Types & Methods

Written Letters, Memos, Reports
Spoken
Conversations, Interviews, Phone Calls, Requests Gestures Facial expressions, Actions, Voice Tone, Silence, Stance Visuals Photographs, Paintings, Videos, Film Multimedia Television, Newspaper, Magazines, Internet
Communication : The Flow

Channel Formulating Message Delivery
Sender
Response
Feedback
Receiver
Perception
Understanding
Effective Communication
Is scarcer than quality water Is measured by results or actions Does not need to be very complex Is aimed at informing others Is complete and clear
Barriers to Effective Communication Personal Barriers

Your style and character (rude, polite, shy,
outspoken)
Preparation & presentation Lack of clarity (pronunciation, pitch, etc.) Lack of credibility Timing
15
Barriers to Effective Communication

Proper Pronunciation
Communication Help Pen
Buffalo
Colonel Rendezvous Prakash
Career
Buffet Bulb Pradeep
Guest
Bouquet Fax Chandrajeet
16
Barriers to Effective Communication

Organisational Barriers
Culture
Environment Size & structure Pace of activity
17
Barriers to Effective Communication Process Barriers

Channel/Medium Irrelevant Information loading Lack of Response or Feedback Inappropriate Questions
18
Overcoming the Barriers

Say to yourself, I will get Response Come up with a topic for discussion everyday Start improving upon pronunciation Develop habit of reading start with the English newspaper / Comics Understand first, then communicate
Dont be afraid of asking questions

Body Language
Facial Expressions Gestures Posture
20
Body Language
Clearing throat, "whew" sound,
Whistling, smoking, pinching flesh
Nervousness
covering mouth, jiggling money or keys, tugging ears, wringing hands.
Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck.
Frustration
Body Language
Openness
Open hands, unbuttoned coat
Arms crossed, sideways glance, touchingrubbing nose, rubbing eyes, buttoned coat, drawing away
Defensiveness
Pinching flesh, chewing pen, thumb over thumb, biting fingernail 22
Insecurity
Body Language
Cooperation
Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat.
Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat
Confidence
23
Body Language
Look out for some more clues on Body Language in the given handout
24
SPEAKING SKILLS
Speaking
A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.
- French Proverb.
26
While Speaking
Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise (tone, accent, emphasis, pronunciation) Cite negative opinions honestly, but in a positive manner Seek Feedback
While Speaking over phone

Write down in advance what you want to say and in what order Smile Speak slowly Always be polite and friendly For long messages, follow a script Get confirmation Monitor your time
WRITING SKILLS
29
Clarity in Writing
Rs 1000000000
Rs. 10,00,00,000/Rs. 10 Crore
30
While Writing
Plan what you want to say in your letter/ report
Reread the letter when you have finished

Check spelling & punctuation, then send Use simple language avoid ambiguous words
While Writing
KISS (Edit the letter by cutting ruthlessly). Be kind to others eyes (font size, clarity)
Be creative (use tables, graphs)

Use the language YOU are better at
32
Keep in mind while writing

Visualize the reader when you are writing
Dont write unbroken paragraphs

Use numbered paragraphs to make cross-referencing easier Punctuation plays the role of body language in writing
Keep in mind while writing

Use headings and subheadings. Use ruled sheets instead of plain ones. Dont print without thoroughly checking your sources.
34
LISTENING SKILLS
35
Listening why is it important?

45% Speaking 30%
16% 9%
Objective of Listening is
to to to to receive information understand effectively enhance clarity empathize
37
So, while Listening

Avoid distractions Do not interrupt unnecessarily Be active (show interest) Paraphrase what youve heard Throw an echo
38
What Listening Looks like...

The Listener keeps looking at the speaker
The Listeners body is in open position

The listener is smiling with a pleasant & encouraging expression Listener looks relaxed but alert, neither tense nor slouching Listener utters humming sounds
PRESENTATION SKILLS
40
While Presenting
Research (find out facts & figures) Prepare (Introduce, Discuss, Conclude) Rehearse Be confident Present Use proper media
41
5 styles of communicating to manage conflicts

Go for it Run Away Yes, Boss Lets Trade Lets both win You feel confident but uncooperative You dont feel confident or cooperative You feel cooperative but unconfident You feel partly cooperative & confident Mutual Cooperation & Confidence
You win and other person loses You lose You let the other person win You both win a bit and lose a bit
You help one another to win

42
I HEAR, I forget I SEE, I remember I DO, I understand
THANK YOU

Aksh Optifibre Limited 1

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Aksh Optifibre Limited 1

Uploaded by

Copyright:

Available Formats

Aksh Optifibre Limited

What is there for the day