CHAPTER 3

3.1 INDUSTRY PROFILE 3.2 COMPANY PROFILE 3.3 DEPARTMENT PROFILE 3.4 SERVICE PROFILE

SENIOR MARKETING SALESMAN DIRECTO

INCHARGE KITCHEN PACKAGIN SUPERVISO PACKING GENERAL CHAIRMAN & FACTORY MANAGER G SECTION ASSTMANAGING R WORKERS GENERAL

SNA

KITCHEN SUPERVISO GENERAL MARKETING IN-CHARGE R WORKERS CONSULTAN

ACCOUN CLERK-2 CLERK-1 TS ASSTDIRECT

SALE S REPSALE S REPSALE S REP-

INCHARGE CENTRAL STORE

DESPATCH ASST

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CHAPTER 4 DESCRIPTIVE STATISTICS

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4.

DESCRIPTIVE STATISTICS

4.1 Rating about participation of training programme Options yes No Total No . of respondents 100 0 100 Table [4.1] % of response 100 0 100

Figure [4.1]

Interpretation All the employees are participated on the training programmes in SNA Pvt Ltd. That means 100% of the employees are participated in training programmes. Through the training programmes employees will be are success .so training programmes are important for all organizations.

4.2 Different types of training programmes participated by the employees

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Options Job related Managerial Technical Softskill Total

No . of respondents 80 0 10 10 100
Table [4.2]

% of response 80 0 10 10 100

Figure [4.2]

Interpretation Most of the employees[80%] are participated in jobrelated training programmes.10% of them are participated in technical training programmes and 10% of them are participating in softskill training programmes.

4.3 Rating about the interest of employees to participate in training programme Options Very high High Medium Poor Verypoor [ table : 4.3] No . of respondents 5 10 30 40 15 % of response 5 10 30 40 15

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Figure [4.3]

Interpretation
Most of the employees have no interest to participate in training programmes.40% of the employees rates their interest to participates in training programmes is poor and 15% said that their interest is very poor.30% of the employees rates their interst is medium and 10% said that they have high interest,5% rates that they have high interest to participate in training programmes.

4..4 Rating about training is well planned Options Strongly agree Agree Neutral Disagree Strongly disagree Total No .of respondents 10 20 40 25 5 100 Table[4.4] % of response 10 20 40 25 5 100

Figure [4.4]

Interpretation
Most of the employees[40%] rating neutral about the training is well planned.25% of the employees disagree with the training is well planned and 5% are strongly disagree with it. 10% of them are strongly agreed with it and 20% are agreed with it.

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4.5 Rating about the frequency of training programme Options Very high High Adequate Inadequate Total No . of respondents 30 40 30 0 100 Table[4.5] % of response 30 40 30 0 100

Figure [4.5] Interpretation Training programmes must have a sufficient duration. According to the response of employees, most of them {40%} are agreed that the frequency of training programmes in Logica is high. But 30% of employees said that it has adequate frequency.30% of the employees said that the frequency is very high.

4.6 objectives of training programmes are matched with training needs Options Strongly agree Agree No . of respondents 10 20 % of response 10 20

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Neutal Disagree Strongly disagree Total

40 25 5 100 Table [4.6]

40 25 5 100

Figure [4.6] Interpretation Most of the employees [40%] have neutral opinion with the objectives of training programmes are clearly matched with training needs. 25% of the employees are disagreed with the objectives of training programmes are matched with training needs.5% of employees are strongly disagreed with the training programmes are strongly matched with training needs.20% of the employees are agreed with it and 10% are strongly agreed with it.

4.7 Rating about training need analysis Options Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total No. of respondents 10 20 40 25 5 100 Table [4.7] % of response 10 20 40 25 5 100

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Figure [4.7]

Interpretation Most of the employees[40%] have neutral opinion with training need analysis. 25% of employees are dissatisfied with training need analysis and 5% of them are highly dissatisfied with it.10% of the employees highly satisfied with training need analysis and 20% of them are satisfied with it.

4.8 Opinion about able to discover hidden potentials through training Options Yes No Total No .of respondents 60 40 100 Table [4.8] % of response 60 40 100

Figure [4.8] Interpretation Most of them, ie 60% olf employees are agreed with the training programmes are helpful to find out their hidden potentials. But 40% of employees have the opinion that the training programmes are not helpful to find out their hidden potentials.

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4.9 The training methods are relevant and have good quality

options Strongly agree Agree Neutal Disagree Strongly disagree Total

No . of respondents 20 60 20 0 0 100 Table [4.9]

%of response 20 60 20 0 0 100

Figure [4.9]

Interpretation Most of the employees[60%] are agreed with the training methods are relevant and have good quality.20% of employees are strongly agreed with it. But 20% of them are neutral opinion with it.

4.10 Trainers had sufficient knowledge

Options

No . of respondents

% of response

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Strongly agree Agree Neutral Disagree Strongly disagree Total

10 50 15 20 5 100 Table [4.10]

10 50 15 20 5 100

Figure [4.10]

Interpretation Half of the employees [50% ] are agreed with trainers have sufficient knowledge. But 20 % of them are disagree with it and 5 % are strongly disagreed with it.15% of the employee have a neutral opinion and 10% of the employees are agreed with it.

4.11 Implement the skills acquired through training in practical work situations Options Strongly agree Agree Neutal Disagree Strongly disagree Total No .of respondents 20 60 20 0 0 100 Table [4.11] % of response 20 60 20 0 0 100

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Figure [4.11]

Interpretation Most of the employees [60%] are agreed with the skills and knowledge acquired through the training can implement in practical life situations.20% of them are strongly agreed with it and 20% of them have neutral opinion in it.

4.12 Training programmes help to increase knowledge on duties Options Strongly agree Agree Neutral Disagree Strongly disagree Total No .of respondents 30 60 10 0 0 100 Table [4.12] % of response 30 60 10 0 0 100

Figure [4.12]

Interpretation Most of the employees [60%] are agreed with the training programmes increased their knowledge on duties and responsibilities of related jobs.30% of them are strongly agreed with it and 10% of them have a neutral opinion about it.

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4.13 The level of increase in productivity after training Options Very high High Adequate Inadequate Total No . of respondents 20 60 20 0 100 Table [4.13] % of response 20 60 20 0 100

Figure [4.13]

Interpretation Most of the employees [60%] have the opinion that training helps to increase the productivity.20% of them are strongly agreed with it and 20% of the employees have the opinion that the level of increase in productivity is adequate.

4.14 Training helps for easy adaptability of jobs

Options Strongly agree

No .of respondents 20

% of response 20

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Agree Neutral Disagree Strongly disagree Total

50 30 0 0 100 Table [4.14]

50 30 0 0 100

Figure [4.14] Interpretation

Most of the employees [50%] agreed with the training helps for easy adaptability of jobs.30 % of the employees have a neutral opinion about it and 20% of the employees are strongly agreed with it.

4.15 The most effective method of training

Options Lecture class Workshops E- learning Others Total

No .of respondents 10 70 20 0 100 Table [4.15]

% of response 10 70 20 0 100

Figure [4.15]

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Interpretation Most of the employees[70%] have the opinion that workshops are the most effective method of training.20% said that e learning is the effective training method and 10% of the employees said that lecture class is the effective training method.

4.16 Provide better customer service after training Options Strongly agree Agree Neutral Disagree Strongly disagree Total No .of respondents 20 60 20 0 0 100 Table [4.16] % of response 20 60 20 0 0 100

Figure [4.16] Interpretation Most of the employees [60%] are agreed with they can provide better customer service after training.20% of the employees are strongly agreed with it and 20% have a neutral opinion. From this we can analyze that training is most effective for providing better customer service.

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4.17 Feedback session is effective to improve training programme

Options Strongly agree Agree Neutral Disagree Strongly disagree Total

No .of respondents 20 80 0 0 0 100 Table [ 4.17]

% of response 20 80 0 0 0 100

Figure [4.17]

Interpretation Most of the employees [80%] are agreed with the feedback session is effective to improve training programme.20% of them are strongly agreed with it, because without feedback session trainers cannot know their drawbacks .

4.18 Satisfaction level of the performance evaluation after training

Options Highly satisfied Satisfied

No. Of respondents 20 60

% of response 20 60

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Neutal Dissatisfied Highly dissatisfied Total

20 0 0 100 Table [4.18]

20 0 0 100

Figure [4.18] Interpretation Most of the employees[60%] are satisfied with performance evaluation after training.20% of employees are highly satisfied with performance evaluation,but 20 % of them are neutrally satisfied.

4.19 Training helps to overcome weakness of employees

Options Strongly agree Agree Neutral Disagree Strongly disagree Total

No . of respondents 20 30 30 20 0 100 Table [4.19]

% of response 20 30 30 20 0 100

Figure [4.19]

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Interpretation 30% of the employees are agreed with training helps to overcome their weakness.20 % of the employees are strongly agreed with it. 30% of them have neutral opinion and 20% of them disagreed with it.

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CHAPTER 5
5.1 SUMMARY 5.2 FINDINGS 5.3 SUGGESTIONS 5.4 CONCLUSION 5.5 SCOPE FOR FURTHER RESEARCH

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5.1 SUMMARY

This project was a study on need for effective training at SNA Pvt Ltd.This project was done to find out the opinion of employees towards training programmes that conducted in SNA Pvt Ltd, Thrissur. The study undertakes various efforts to analyze all of them in great details. From this study the researcher was able to findout the opinion of the employees on the various traning programmes that conducted in the organization. The study shows a positive response from employee,s side and showed that employees were almost pleased with various training programmes that conducted in SNA Ousadasala (P) Ltd ,Thrissur.

Training plays a major role in motivating the employees of the organization. It is a major factor that makes an employee feels good his work and results in his satisfaction too. Training is the process of increasing the knowledge and skills for doing a particular job. The training helps to meet the business objectives of the organization, by enhancing the competencies of its employees, and facilitate their career development. Training is a valuable assessment device that helps the organization to improve the performance and skill level of its employees and to monitor them on continuous basis for effectiveness of human resources. This research helps the researcher to find out the opinion of the employees about various training programmes and to understand the various training programmes that conducted in the organization.

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5.2 FINDINGS

1. Almost all of the respondents have given a fine rating to the training programmes of SNA OUSHADASALA Pvt Ltd, Thrissur. There was no one who was of the opinion that training was poor. 2. Most of the employees have the opinion that they can successfully implement the skills an knowledge that acquired through training in practical work situations 3. The study helps to find that most of the employees have the opinion that training programmes help them to find out their hidden potentials but 40% of the employees are not agreed with it. 4. Almost all of the employees have the opinion that the training programmes helps to provide better customer service and helps them to overcome their weakness but 20% of the employees are not agreed with it.
5. The researcher find that most of the employees are not satisfied with training need

analysis and most of them have no interest to participate in training programmes.

6. The researcher find that more than half of the employees not have a good opinion

about the planning of the training programmes and the objectives of training programmes are clearly matched with their training needs. 7. Most of the employees have the opinion that the training methods were relevant and of good quality and have sufficient duration. 8. Most of the employees are participated in job related training programmes. But techical and soft skill training programmes have undergone by the organization.

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9. Most of the employees have the opinion that workshops are the most effective method of training that undergone in SNA Oushadasala Pvt Ltd, Thrissur. 10. Majority of the employees have the opinion that training helps them to increase productivity and for easy adaptability of the jobs. 11. Almost all of the employees have the opinion that the feedback session and performance evaluation are important to improve training programmes. 12. Gift will give to employees according to the performance, for promoting their efficiency

5.3 SUGGESTIONS

Human resourse department had done a very remarkable job in a SNA Oushadasala Pvt Ltd, Thrissur. After this study on the training programmes, it has been proved that training is really effective over here. As any organization this also has a few places where it can do or perform better. For this the following few points are recommended.

It is recommended that special attention should be given to the trainees. The training should be making more interesting to trainees and keep a friendly attachment with trainees and trainers. It will help to increase the employees interest to participate in training programmes.

The trainer should understand the training needs of the employees and based on employees needs planning a good training programme. It is recommended that before conducting a training programme, the organization should analyze the potentials of employees and should provide a training programme to improve their potentials.

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The organization should try to create a really good environment from which the employees can learn. Thus by this environment the employees will also get motivated to learn more and more things.

Performance appraisal should be properly and sincerely implemented. Create a sense of belonging to organization among the employees.

5.5 CONCLUSION
Training is important for any organization. Training really plays a major role in motivating the employees of the organization. It is a major factor that makes an employee feels good his work and results in his satisfaction too. The study on the effectiveness of training programmes has been a great success and experience to the researcher. It has been found that the training programmes conducted at SNA OUSHADASALA PVT LTD, THRISSUR is really effective. The organization can still concentrate on some specific areas in order to make the training programmes more effective. Only if the employees are properly trained they work well and only if they work well the organization is going to benefit out of it. In total there is a good training programme in the organization but it can be done more frequently and can be done much better.

Training is concerned with imparting and developing specific skills for a particular purpose. Training is a process of learning a sequence of programmed behaviour. This behaviour being programmed is relevant to a specific phenomenon. That is a job. The efficiency and effectiveness of an organization depends on how capable personnel are and

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how effectively they are utilized for achieving organization objectives. Capability of a person depends on how much skills he has developed. Skill development involves learning which is sort of enduring change behaviour. This learning emerges out of ones experience, education, training and development. Training is the aspect that is really essential in the organization. It plays a major role in the organization as all the process has to be done with a lot of skill and accuracy and these can be got by the way of good training and development programmes.

This research helps the researcher to find out the opinion of the employees about various training programmes and to understand the various training programmes that conducted in the organization. During the project researcher has to identify some problem associated with study, how the training is done, what are the employees problems while facing training, how the whole organization works. The research is being done in order to get a proper solution to these problems.

The study helps to know how effective is the training programmes in the organization. It helps to gain a through knowledge on the organization as a whole. It is helpful in understanding the departments of the organization in a better manner. The study lets the researcher understand of how the employees feel on the various training and development programmes being done in the organization. The study helps to know the different types of training programmes conducted in the organization and give a through knowledge about trainers. It is helps to know about feedback session and performance evaluation after training programmes. The researcher found that most of the employees are participated in the training programmes and have a good opinion about training. The training is most effective to the employees to find out their hidden potentials and help them to increase productivity. Training helps them to provide better customer service.

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5.6 SCOPE FOR FURTHER RESEARCH

Training is important in the present stage as development in science and technology are introducing radical changes in the industrial field. Training gives various benefits to employers and workers. A skill acquired through training is an asset for the organization and the employees. It can be taken only by the complete elimination of the need

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for that skill because of rapid technological changes. Continuous training has to be given to all the employees to make them competitive. So training is a continous process. A further research can be done in better ways of training and the most modern methods of training. A further research can be conducted on different training methods to find out its effectiveness separately.

There is a further scope in the areas of

The effects of training on performance of the employees The effectiveness of training programme in different departments Detailed study about different training programmes. A study about modern training methods

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BIBLIOGRAPHY

BIBILIOGRAPHY

BOOKS

Rao V.S.P, Human resource management, 2nd Edition, 2000. Rajib Lothandhar, Strategic Human Resource Management, 1st Edition, 2008. Sami A Khan, Human Resource Management, 1st edition, 2000. Margaret Anne Reid and Harry Barrington, Training interventions, 1st edition, 2001.

WEBSITES www.snaoushadasala.com
http://en.wikipedia.org/wiki/Training

http://www.managementhelp.org/training/methods
http://traininganddevelopment.naukrihub.com/methods-of-training/ http://www.fao.org/docrep/W8088E/w8088e03.htm http://www.citehr.com/research.php?q=a-study-on-effectiveness-of-training-anddevelopment http://www.sajth.com/vol4issue1/I%20Sheeba%20Hamid.pdf http://www.scribd.com/doc/3484225/A-study-on-Effectiveness-of-the-TrainingBy-Pratham-on- primary-school-teachers-of-Anand-Districthttp://www.gazhoo.com/doc/200912301638029741/+A+STUDY+ON+EFFECTIVE NESS+OF+TRAINING+PROGRAMME+AT+HCL+PERIPHERALS

APPENDIX

QUESTIONNAIRE
Respected Sir/Madam, I am PRIYA A.J doing MBA in ELIJAH INSTITUTE OF MANAGEMENT STUDIES, THRISSUR. As a part of our curriculum activity, am doing a study on NEED FOR EFFECTIVE TRAINING, with special reference to SNA OUSHADASALA PVT LTD,. This questionnaire is prepared for supporting my project work. So I request you to provide me with true and honest information through this questionnaire. I assure you that the information provided by you will be kept confidential and will be used only for academic purpose. Personal details

Name: Sex :M F

Age : Occupation: Length of service: 1. Have you undergone any training programme so far in the organisation? Yes no

2. If yes, what are the different types of training programme that you have undergone? Job related managerial technical personal

3. The level of interest to participate in training programmes Very high high medium poor very poor

4. Training is well planned Strongly agree agree neutral disagree strongly disagree

5. The objectives of training programme has clearly matched with your training needs Strongly agree strongly disagree agree neutral disagree

6. Are you satisfied with the training need analysis? Highly satisfied satisfied neutral dissatisfied highly dissatisfied

7. The frequency of training programme in your organization is Very high high adequate inadequate

8. Have you been able to discover your hidden potentials through training? Yes no

9. The training methods were of relevant and of good quality Strongly agree Strongly disagree 10. Trainers had sufficient knowledge Strongly agree Strongly disagree 11. You could successfully implement the skills and knowledge that you acquired through training in practical work situations Strongly agree Strongly disagree 12. Training programmes increased your knowledge on duties and responsibilities of Related jobs Strongly agree Strongly disagree agree neutral disagree agree neutral disagree agree neutral disagree agree neutral disagree

13. The level of increase in productivity after training Very high 14. high adequate inadequate

Training helps for easy adaptability of jobs. Strongly agree Strongly disagree agree neutral disagree

15. The most effective method of training from your experience Lecture class Case study 16. You are able to provide better customer service by organising your work more effectively after the training Strongly agree Strongly disagree 17. I believe, the feedback session is effective to improve training programme Strongly agree Strongly disagree 18. Are you satisfied with the performance evaluation after the training Highly satisfied Highly dissatisfied 19. Training helps to overcome weakness and to improve strengths Strongly agree Strongly disagree agree neutral disagree satisfied neutal dissatisfied agree neutral disagree agree neutral disagree role play workshops group discussion

20 . Do you have any suggestions for improvement in training?

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THANK YOU