HR PRACTICES IN AVIATION INDUSTRY

SUBMITTED TO: Dr. IPSHITA BANSAL FMS(WISDOM) SUBMITTED BY: HARPREET KAUR(7710) SHIKHA GANGWAR(7770)

INTRODUCTION TO INDUSTRY
Fastest-growing industry contributing 0.2% to the countrys GDP. Airport authority of India manages a total of 127 airports. Private airlines accounting -75 per cent DGCA governs all the aspects of aviation.

Market Share
Name of the players
Kingfisher Airlines and Kingfisher Red (previously Air Deccan) Jet Airways and Jet Lite (previously Air Sahara) Air India and Indian (previously Indian Airlines) IndiGo SpiceJet GoAir Paramount Airways

Market Share
28% 25% 16% 14% 12% 3% 2%

Air India
Founded : July 1932 (As tata airlines) Commenced operation : 15 Oct. 1932 Employment Ratio : (70:30) Company slogan : Your palace in the sky. Headquarters : Mumbai Website : www.airindia.com

HR Policies of Air India

Recruitment : Internal (Promotion) & External
(Application in newspaper)

Selection : Applicants are short listed by resume cross check.

Physical test Written test (Aptitude Tests) GD & PI Medical Test Reference check Validation of certificates Police checks.

Work culture : Rich & traditional


a. b.

Training:
Certified trainer by BCAS (Bureau of civil aviation security). Emotional Workstation

FFP (Frequent Flyer Program): Flying Returns Motivational Tool: Profit Linked Incentives (PLI) Promotions: Only experience based not performance
based

Employee Benefits:
a. b. c. d.

Fringe Benefits 4 Free Tickets to executives in every 6 months for domestic trips. Medical insurance for employees. Free transportation, meal facility.

Indian Air Force

Active : 8 oct 1932- present Country : India Branch : Air Force Size : 170,000 active personnel & 1300 aircraft Part : Ministry of defense Indian armed forces Headquarters : New Delhi, India Motto : (Touch the sky with glory) Website : Indianairforce.nic.in

HR Policies of Indian Air Force

ENTRANCE:
Through NDA & CDSE.

NDA (National Defense Academy):

Eligibility: 10+2 ( phy, & maths) Min. Age- (17-19) Written Exam Conducted By UPSC, New Delhi (Common for Army, Navy & Air force) After this SSB Exam is conducted. For Air force ( Mysore, Dehradun) After passing SSB, PABT test & a medical test is conducted.

Training:
Duration - 3 yrs. ( of which 2.5 yrs. Is common for all & 6 months is specific training) Extra activities: Horse riding, swimming, P.T. drill, weapon training, boxing & foreign language. For commissioned officer rank 1 yr flying training is provided at AFA ( air force academy) Hyderabad. CDSE ( Combined defense service exam) Air force: Eligibility: 20-22 yrs. TRAINING: Duration- 1.5 yrs. At AFA, Hyderabad ( which includes 6 mnths ground training, & 1 yr. flying training)

Performance Appraisal:
On yearly basis, a form is given which involves various traits known as OLQ (Officer Like Qualities) Rating is done on 0-10 scale. Evaluators can be an immediate boss, commanding officer and the station commander. WOMEN Friendly Policies: No discrimination regarding promotion, pay leave, salary. Maternity leave (3 months) Postings benefits for married.

Jet Airways
It is India's second largest airline after Air India. Founded:1 April 1992 Commenced operations:5 May 1993 with a fleet of four leased Boeing 737-300 aircraft On 8 May 2009 Jet Airways launched another lowcost airline, Jet Konnect Headquarters: Mumbai, Employees :10,017 Subsidiaries : JetLite, Jet Konnect

HR Policies of jet airways

Employment opportunity (70:30) Employee benefits (EPSP) Employees evaluation & performance reviews

CSR Activities:
Magic Box Flights of Fantasy Blood Donation Camp in association with Prathama Blood Centre in Ahmedabad Yellow Rose campaign

Virgin Atlantic Airways Ltd.

Founded : 1984 Commenced operation : 22 June 1984 President : Sir Richard Branson Frequent Flyer Program : Flying Club Headquarters : Crawley, England

HR Policies of Virgin Atlantic

Equal Employment Opportunity New Employee Information
a. b. c.

New employee evaluation period Employee compensation Health examination

Scheduling
a. b.

Over time Flex-time

Performance review

Benefits plan
a. b. c. d. e. f.

a. b. c. d.

Medical Dental Vision Life Insurance Disability Retirement Assistance Program Leaves Family care leave Funeral leave Maternity leave Sick leave

Tuition Assistance program Miscellaneous

a. b. c.

Promotional opportunities Mentoring program Meal & lodging reimbursement

Grievance process Termination of employees

Kingfisher Airlines
Founded : 2003 CEO & Chairman : Vijay Mallaya Commenced operations : 9 May 2005 Parent Company : United Breweries Group Subsidiaries : Kingfisher Xpress Frequent Flyer Program : King Club

HR Strategies
KFA signed a non-poaching alliance with Air Deccan KFAs flight attendants called Flying models were selected through a national level model contest. KFA Stressed employees to cope with high service standards. Among one of the biggest HR move is to strengthen its management team. Mr. Mallya said Kingfisher Airlines Limited has a first class management team not just at top most level but also in the second line.

Recommendations
Employment to women is given on contractual basis, so there is a need to develop more women friendly policies. Oppose all forms of discrimination, harassment and promote affirmative actions. In Air India promotion is only experience based, this mindset has to be changed. Stated performance appraisal policies are not well implemented. More emphasis should be given to motivational aspects for employees.

References
Magazines : 4P (Ed: April 2010) Personal Interview with : Cp. Gautam Bose Mr. Manish Yadav Websites : www.citehr.com www.authorstream.com www.careerairforce.nic.in www.coolavenues.com www.humancapitalonline.com

THANK YOU