PROJECT OF CONSUMER AWARENESS OBJECTIVES :

1) It seeks information about consumer awareness regarding different products . 2) It gets information about demerits or defects of products from consumers and suggests remedial measures . 3) It makes popular the positive points of the products. 4) It prepares wide market for the product .

QUESTIONNNAIRE ON CONSUMER AWARENESS

1. 2. 3. 4. 5. 6. Name : Age : Gender: M/F Resident of: Urban/Rural area Monthly Family income: What do you use to clean your clothes : a. Detergent b. soap c. Any other 7. Which brand of detergent/soap do you use? a. Tide b. Surf exel c. Rin d. Wheel e. Nirma f. fena g. Vanish h. Ghadi i. Any other(Please mention)

_______________ yes/no yes/no

8. Do you find product costly? 9. Do you check the standardisation mark?

10. Do you check the Max Retail Price ? 11. Are you satisfied with the quality of the product?

yes/no yes/no

12. Do you complain to shopkeeper in case of dissatisfaction? 13. Has your complaint been timely attended?

yes/no yes/no

14. Did you ever go to a consumer court in case of dissatisfaction regarding the product?

yes/no

15. Was your complaint attended to your satisfaction? 16. Is the advertisement of the product persuasive?

yes/no yes/no

17. . Is it sponsored by celebrities? 18. Were you attracted by promotional offers like free Washing bar with detergent or discounts?

yes/no

yes/no

19. . Are you aware of consumer courts, for redressal of grievances yes/no of consumers? 20. If yes, have you ever filed a case in the consumer court? yes/no