5 Januar!

:) 2007
Finance & Administration
Office of the Coni pan!:) Secretar!:)
41 / 242 Exh i bition Street
Senator t he Hon Helen Coonan
Melbourne VIC 3000
Minister for Communications, Information
Australia
Technolog!:) and the Arts
Parliament House
Locked Bag 4990
Canberra ACT 2600
Melbourne VIC 3000
Telephone +61 3 96346400
Facsimile +61396323215
Dear Minister
Claims against Telstra
Thank you for your letter dated 18 December 2006. Mr Trujillo has requested that I
respond on his behalf
Over the !:)ears Telstra has devoted considerable senior management time, energ!:) and
resources to addressing t hese claims. While each claim is quite different, the claimants
have been given ample opportunity to make their cases. They have also had access to
a range of alternative dispute resolution mechanisms including, meetings with Telstra
personnel, review b!:J the Telecommunications Industry Ombudsman. Arbitration,
Senate and Commonwealth Ombudsman inquiries and in a number of cases review b!:)
the courts. In man!:) cases arbitral awards or considerable settlement sums have been
paid.
In Telstra' s view, the only wa!:) that the claimants will be able to obtain the finalit!:)
the!:) are seeking is to pursue their claims before the courts. The claimants' should,
however be aware that Telstra will avail itself fully of all defences available to it and
will vigorous l y defend an!:) proceed ings which are issued.
COP1 ED TO 0 ........ .......
Received-in the Offi ce of Ihe .\l ill i'lel'
for
Techn oln.': .: .. \ .. . ' :Otl:;C) 00
Yours
Douglas Grat ion 9 JAN 2807
;Y: Com pan,:! Secretor!:)
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