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Presented by Nisha Tawani
Presented by Nisha Tawani
In daily communication we spend our time as follows: Writing 9 percent Reading 16 percent Speaking 30 percent Listening 45 percent
Hearing
Hearing occurs when your ears pick up sound waves being transmitted by a speaker. Hearing is an INACTIVE, INVOLUNTARY process.
Listening
Listening involves recognizing, understanding and accurately interpreting messages received. Listening is an ACTIVE, VOLUNTARY process which requires ENERGY.
BARRIERS
Physiological
Hearing Impairment Speaking-Thinking rate
Environment
Physical Message Overload
Attitudinal
Prejudice Casual attitude Egocentrism
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