Listening Skills

Presented By Nisha Tawani

In daily communication we spend our time as follows: Writing 9 percent Reading 16 percent Speaking 30 percent Listening 45 percent

Importance of Listening Skills

Problems with Ineffective Listening

Poor listeners are perceived as less intelligent. In some careers, life and death situations are determined by an employees listening skills. Ineffective listening costs the company

Hearing
Hearing occurs when your ears pick up sound waves being transmitted by a speaker. Hearing is an INACTIVE, INVOLUNTARY process.

Listening
Listening involves recognizing, understanding and accurately interpreting messages received. Listening is an ACTIVE, VOLUNTARY process which requires ENERGY.

BARRIERS
Physiological
Hearing Impairment Speaking-Thinking rate

Environment
Physical Message Overload

Attitudinal
Prejudice Casual attitude Egocentrism

Dismantle The Three Ds

Distraction Focus on the speaker Take notes to stay on track Disorientation Simply information to its basic level Focus on main points Defensiveness Understand that its not about you Ask objective questions to self about content

Improve Listening Skills

Challenge: Calling the subject uninteresting Criticizing the speakers delivery Disagreeing with the message Suggestion: Shift for practical information Concentrate on the Message Hear the person out before judging

Improve Listening Skills

Challenge: Listening only for facts Trying to outline a disorganized talk Suggestion: Listen for main ideas Be flexible in note taking

THANK YOU