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Migrating to Oracle Advanced Collections: An Overview for Oracle Receivables Users [ID 389443.1] Modified 28-APR-2009 Type WHITE PAPER Status PUBLISHED
In this Document Abstract Document History Migrating to Oracle Advanced Collections: An Overview for Oracle Receivables Users Part One - A Better Collections Management Paradigm Part Two - Migrating to Advanced Collections Appendix A - Advanced Collections Pages Appendix B - Resources Appendix C - Collections Features for Oracle Receivables and Oracle Advanced Collections
Checked for relevance on 28-APR-2009 Oracle Receivables - Version: Oracle Advanced Collections - Version: Information in this document applies to any platform.
This white paper describes the different Oracle Advanced Collections features availabe for users upgrading from Oracle Receivables. It is available in PDF format as an attachment to this note. The accessible version follows. Documentation Accessibility: Our goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at http://www.oracle.com/accessibility/.
Authors : Tina Cook, Carol King Create Date : 30-Jan-2007 Last Update Date : Expiration Date :
Migrating to Oracle Advanced Collections: An Overview for Oracle Receivables Users
Part One - A Better Collections Management Paradigm
MIGRATING TO ADVANCED COLLECTIONS: EXECUTIVE OVERVIEW Oracle Advanced Collections, an Oracle E-Business Suite product recognized as the leading enterprisewide collections management solution, replaces the Collections Workbench in Oracle Receivables in Release 12.0. Current Receivables customers, implementation teams, Oracle partners, and prospective
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Oracle customers need to understand the benefit, impact, and migration steps necessary to migrate an Receivables-based collections operation to one using Advanced Collections. MANAGING COLLECTIONS IN TODAY’S WORLD Collections and receivables management organizations are under pressure to collect more while reducing their cost to collect. Oracle Advanced Collections provides the tools needed to efficiently manage collections processes in today’s complex economies, growing businesses, and increased globalization. Collections managers and collections organizations are challenged with a number of business and operational problems that Advanced Collections solves: • Providing collections agents with accurate and complete data about transactions and delinquent customers. This has often been impeded because of data synchronization flows run between disparate corporate systems or batch processes done during off hours. It may also be caused by outdated and inaccurate information about the customer such as old addresses, contact information, phone or fax numbers. • Identifying delinquent transactions accurately, consistently and timely. The longer an invoice is unpaid, the less likely payment will be made. Collectors often don’t know which customers are delinquent until aging reports are run. Because they have no way of prioritizing their work, they frequently focus on individual invoices or more cooperative customers while ignoring customers with large balances. • Identifying customers who have high dollar service contracts or who have large payments coming up and have habitually paid late. If these customers can be notified before the next payment is due, corporate cash flow is less likely to be negatively impacted. • Knowing which accounts need attention and which don’t. Inexperienced collectors often neglect the accounts that are most likely to pay, thus impacting collections goals. Unresolved issues such as broken promises to pay or disputes often slip through the cracks. • Managing different customer segments differently. Regional regulations, customers in stressed or volatile industries, or new customers may need different treatment plans. • Ensuring that best-collection practices are consistently applied within collections teams to provide uniform treatment of similar customers. • Reducing the hours per day collectors spend performing manual, time-consuming tasks that take them away from interacting with customers to get payment. MOVING TO ADVANCED COLLECTIONS The Collections Workbench in Receivables was originally designed for AR clerks who occasionally performed collections activities. These clerks also performed the account management, cash application, transaction management and other accounting related activities in a receivables department. Over time, as more manual functionality was added to the Collections Workbench in the form of new windows, navigation became more complex, and usability decreased. Oracle Advanced Collections leverages both transactional and customer data. It applies customer relationship management concepts to receivables management processes, automates previous manual collections processes, streamlines user flows, and integrates seamlessly with other E-Business Suite applications. Since its initial release in 2001, industry analysts and early adopters have recognized Oracle Advanced Collections as the next-generation collections management enterprise-wide solution. Key Features If you migrate from the Receivables Collections Workbench to Advanced Collections you can: • • • • • • • • • • • • Leverage real-time transactional and customer data Execute proven collections best practices Use configurable scoring, strategies, dunning plans Treat different customers differently Proactively manage collections issues Automatically identify delinquent/pre-delinquent customers Push only actionable, prioritized work to collectors Use Call Center enabled tools for multi-channel customer contact Streamline collections process Navigate more easily through collections screens Automate correspondence notification Track payments, promises, incomplete work, interactions automatically streamlining interactions between various team members
credit memo. The collections agent’s primary job is to contact a customer regarding a collections issue in a collections organization. • Bill To Location Site . Delinquency In Advanced Collections. These data levels are: • Customer (TCA Party) . Advanced Collections identifies delinquencies by running a ‘delinquency status determination’ concurrent program and maintains this information in delinquency tables. • Collections Manager .the address in an account to which a specific group of transactions are associated. They also use HTML manager screens to view data regarding later-stage delinquency situations that require their review for further action. schedule concurrent programs. • Collections Administrator .1&type=NOT 28-02-2010 . For additional information refer to the Oracle Advanced Collections Implementation Guide and Oracle Advanced Collections User Guide available on OracleMetaLink. • Collections Agent . debit memo. receipts.Page 3 of 20 KEY CONCEPTS AND DEFINITIONS TO UNDERSTAND Advanced Collections supports a number of innovative processes and concepts that are different from traditional collections practices. • Account (Receivables Customer) . Accounts can have one or more Bill To addresses. Invoices can include one or more payment schedules. or bill receivable.The person using the Collections Workbench in Receivables. chargeback. and default displays. and configure system lookups. The criteria used to determine which transactions are delinquent are configurable. Most collections organizations operate and do business with their customers at one of these data levels most of the time. a transaction that is overdue.of customers. strategies (or dunning).or collections score . account. The data levels controls numerous features in Advanced Collections including visibility to nodes on collectors work queue.The person who is generally a functional manager or supervisor in a collections organization. and transactions management) along with occasional collections activities with customers.In terms of operational data level.Receivables creates accounts for parties when an order is generated. Or the collections organization may collect from individual transactions.com/CSP/main/article?cmd=show&id=389443. Scoring Engines and Scoring Components Scoring engines consist of one or more scoring components and they can be configured to provide a score at the customer. It’s important to understand these concepts and to know how Advanced Collections uses them. Collector’s Work Queue Collector’s Work Queue provides a high-level list of all actionable work assigned to or owned by a collections agent. generally for billing purposes but not always the same as the Ship to address. Advanced Collections uses configurable scoring engines for two purposes: to determine whether a transaction is delinquent and to determine the business value . https://support. User Role/Responsibility These terms describe the functional person who normally uses part or all of the applications. and bill to level.The person using Advanced Collections to work with and resolve customer non -payments. Delinquencies are identified from invoices.oracle. This work is automatically ‘pushed’ to the agent as part of the automated collections management flow provided by Oracle Advanced Collections Operational Data Level Oracle Advanced Collections supports four data levels and displays most information at all four levels. this is a specific delinquent transaction.The person uses the Advanced Collections implementation and setup module to set collections scoring. Receivables maintains transaction tables which Advanced Collections accesses. Other operational data levels include one or more transactions. an invoice. Transaction In Receivables. • Receivables Clerk .also called “Organization”. Ability to drill down or roll up from data level to another is provided in Advanced Collections. dunning and strategy parameters system profiles. Collections scores are similar to a customer’s credit score but they generally guide how aggressively the customer is treated during collection activities. • Transaction . The seeded delinquency configuration uses a payment schedule for which the dispute amount is less than the total amount overdue and the due date is prior to the current date to determine delinquency. This person uses Advanced Collections’ HTML screens to review and manually assign work when agents are temporarily away (vacations or illness). This person performs receivables related activities (such as cash application. Displays cumulative data and balances to the user. chargebacks and debit memos.
email or printed letter. the best practice recommendation is to use collections strategies. Advanced Collections can automatically assign a ‘dunning callback’ to a collector who will see that action on their Task node in the Collector Work Queue.1&type=NOT 28-02-2010 . This allows for different scoring engines and strategies to be used for different groups of customers. industry or virtually anything else. If the payment is not made. Strategies are based on collections scores so different strategies can be used for customers with ’good’ or ‘bad’ value scores. • Search: controls numerous features in Collections including visibility to nodes on Collector's Work Queue. Collections strategies consist of one or more work items. delinquency amount/range. this collections method supports more complex means to contact and manage customers about their receivables situation. • Collections Strategy . This allows for flexibility as the organization changes in the future. This section compares previous functionality in Receivables with what is now provided by Advanced Collections. If payment is not made within a specified period of time. a ‘broken promise’ is created and posted to the agent’s work queue. sales revenue to collecting organization.Page 4 of 20 Payment Oracle Advanced Collections supports the ability for collectors to take payment from customers through either credit card or bank Electronic Fund Transfers. Promise information is maintained by Advanced Collections and used to reconcile promises against actual payments. Advanced Collections provides the ability to send dunning letters via fax. Click on the section name in the Appendix to return back to this chart. Payments may also come from the lockbox process in Receivables or self-service payments from customers using Oracle iReceivables.The traditional method used to notify a delinquent customer about an unpaid balance.oracle. Work items are timed to be executed serially. and default displays • Receivables Reports can be added to the Collections menu Work Prioritization: • Customer Search • Call Scheduler Work Prioritization: Collector's Work Queue • Log in as Collections Agent > Collector's Work Queue • Select Navigator Menu selected record from list will https://support. which are actions performed by either the system (send a reminder letter) or the collector (call this customer). Segments A way to group customers based on any database criteria including geography. company size. Receivables 11i Navigator Menu: • • • • • • • • Customer Calls Customer Account Account Overview Aging Correspondence Account Details Transaction Overview Scheduler Advanced Collections R12 Navigator Menu: • • • • • Collector's Work Queue Collections Statements Search Reports Navigation Details and Comments • Log in as Collections Agent > Collections Navigator Menu.com/CSP/main/article?cmd=show&id=389443. payment schedule due dates. NOTE: Click on links in this chart to see a screen shot of the described feature in an Appendix. Unless a deploying organization has no need to do anything more complex than simple dunning. These segments are then applied to Strategies (optional) or Scoring Engines (required) in order to apply the most appropriate strategy and scoring engine to a particular set of customers. Segments are used by scoring engines to facilitate the processing of the score calculation. Collections Method Deploying organizations may choose from two collections methods supported by Advanced Collections: dunning plans and collections strategies: • Dunning Plan . Promise to Pay Oracle Advanced Collections supports the ability for a collector to take a customer’s promise to pay in the future for one or more transactions. Segmentation provides the means to create sub-sets of the entire customer database. Collections strategies can also be used to alert pre-delinquent customers about a pending payment. strategies (or dunning). Additionally. IMPACT ON RECEIVABLES USERS: COMPARATIVE CHART Let’s take a look at what Oracle Advanced Collections offers Oracle Receivables users. Collections can use the customer’s collections score and the oldest aged invoice to determine the content and delivery method of the dunning notice.Compared to Dunning Plans.
Used in Account collections score is dunning plans and strategies. Users can change the View to drill down or rollup customer data. collections agents can select the data level that sets the View of the data displayed. Segments: Segments: Not available Dunning Plans: • Generated as a report • Sample letters included • Dunning History displayed in Correspondence • Ability to add finance charges to dunning letters • Ability to manually exclude or include customer in dunning activity Dunning Plans: • Set up during implementation • Preconfigured dunning letters are available using Oracle XML Publisher • Optional dunning callbacks can be assigned to agents • Receivables Dunning History is displayed on Correspondence History table • Ability to resend Collections’ dunning Manager logs in as Collections Administrator Select Setup Checklist > Collections Method > Dunning Plans Add details including dunning correspondence templates and delivery method Collectors logs in as Collections Agent > History tab > Correspondence to see dunning history > Resend Dunning button to resend https://support. displayed on the Account tab Additional segments can be configured when Advanced Collections is licensed to deploying Set up during implementation and organization. Set up during implementation and managed by the system.1&type=NOT 28-02-2010 .Page 5 of 20 • Aging Reports automatically appear in the Collections window Single Screen Navigation: Not available -multiple screens need to be opened Single Screen Navigation: Collections header with tabs below: • • • • • • • Profile with Metrics History Account Transactions Aging Notes Tasks Collections window contains a header and tabs.com/CSP/main/article?cmd=show&id=389443. Default segment is All Customers.oracle. Additional optional tabs are displayed when Advanced Collections is licensed to deploying organization: • Strategy • Lifecycle (for later stage collections management) • Custom Tab 1 • Custom Tab 2 • Case Management (for Lease Collections) • Contracts (for Lease Collections) – not currently accessible • Loans (for Loans Collections) On the header of the Collections window. Operational Data Level: • Account • Bill To Site • Transaction Operational Data Level: • • • • Customer (Party) Account Bill To Site Transaction Scoring: Not available Scoring: Customer collections score is displayed on the Collections header. managed by the system.
Page 6 of 20 • Ability to include or exclude Dunning callbacks are automatically customer. Aging tab. Statements: Ability to generate and reprint statements Statements: Log in as Collections Agent > Navigator menu > Statements • Statements accessible from Navigator menu For Statement history: Collectors • Receivables will continue to logs in as Collections Agent > support Statements History tab > All history to see statements Collector Field: Customers are manually assigned a collector in Customer form Collector Field: New concurrent program automatically creates Collector resource in Resource Manager Log in as Collections Agent Collector name is displayed in Profile tab Multi-Org Access: Unique responsibilities required Multi-Org Access: • Ability to see across operating units • Controlled by User Security Profile settings From Collections header > Operating Unit field Transaction Details: Ability to see summary and detail for specific transactions on various screens Transaction Details: • Ability to see summary and detail for specific transactions on various screens Transaction Details • Ability to view details for specific transactions • Ability to submit disputes From Transaction tab > Transaction Details button Collector navigates to Receivables Transaction Workbench from the Navigator menu.oracle.1&type=NOT 28-02-2010 . payments can be taken from Transaction tab. Account tab by clicking on the Payment Processing button https://support.com/CSP/main/article?cmd=show&id=389443. Not all details are displayed on the Transaction Details page. account or bill posted to Collector's Work Queue to in dunning activity • Ability to resend Receivables dunning letters will be accomplished by using Receivables’s modified Dunning process which will print only historical dunning notices. Payment Processing: Ability to take customer payments for one or more transactions Payment Processing: • Ability to take customer credit card and Bank EFT payment for one or more transactions • Payment note • Automatic payment authorization via Oracle Payments module • Payment record automatically saved on History tab • Confirmation letter From Collections Header.
com/CSP/main/article?cmd=show&id=389443. Review Cycle. Collectable. Credit and Status.Page 7 of 20 Log in as Collections Agent Promises to Pay and Promise Promises to Pay and Promise Reconciliation: Reconciliation: Two fields (amount and date) plus two forecasting fields used to manually track likelihood of collecting on the promise • • • From Collections Header. Risk • Account tab displays Code. Credit Status Account Status. Tolerance. From Collections header. Status is displayed on Profile tab From Collections header.oracle. Account tab by clicking on Promise note the Payment Processing button Automated Promise where Promise or Mass Promise tab Reconciliation process is accessible matches promises to payments Broken Promises automatically created and posted to Collector Work Queue for follow up Promise record automatically saved on History tab • • From Collections header > Profile Credit Management Integration: tab to see Credit Risk and Credit Status or Account tab to see • Profile tab displays Credit Tolerance Fields in Receivables display: Rating. Tolerance. multiple transactions Aging tab. click on History > AR Calls Credit Hold: • Ability to place an Account on Credit Hold or remove them from Credit Hold • Status is displayed in Customer Profile screen Credit Hold: • Collector can turn on /off credit hold • Enabled through IEX: Enable Credit Hold profile option Calls/Interaction: Customer call history is displayed Calls/Interaction: Customer Receivables call history is displayed Scheduler: Calls manually scheduled by collector Scheduler: • New calls can be created created manually in Tasks tab or automatically with dunning plans • Displays in the Collector's Work Queue From Collections header. promises to pay for one or more transactions Promise to Pay for single or can be taken from Transaction tab.1&type=NOT 28-02-2010 . Credit Rating. with customer name and contact name displayed > Actions from toolbar > select Credit hold or Credit release. Risk Order Limits Code Credit Management Integration: From Collections header > Profile tab to see Credit Risk and Credit Status or Account tab to see Tolerance. Credit Limit. click on Task tab to create new call Cash Application: Screens being moved to Receipts Workbench Cash Application: Collectors will have access to receipt workbench From Collections header > Navigate to > Receipt Workbench Presented Bills: Presented Bills: From Collections header > Transactions tab > right click and select View Invoice to launch BPA https://support.
1&type=NOT 28-02-2010 . Functional Business Processes and Flows The following section contains three flows showing the agent. These provide a road map on how collections work flows through the application. for list See next section for flows. comments.com/CSP/main/article?cmd=show&id=389443. account. and special instructions throughout the application where logically applicable Log in as Collections Forms Administrator > Submit Request Concurrent Programs: Concurrent Programs: Advanced Collections uses a number of concurrent programs to See Preconfigured Elements Section automate collections processes. transaction and other object types specific to the activity Notes are visible throughout Collections on various screens Notes tab displays all notes relating to the customer and customer activities Collections will display Receivables notes. manager and system process flows available in Advanced Collections. Collections Agent Flow https://support.Page 8 of 20 Use Bill Presentment Architecture Use Bill Presentment Architecture Collections Reports: Reports Collections Reports: Receivables reports can be added to Collections Navigator From Navigator > Reports > select from list Notes/Comments: Comments/notes fields. related to specific transaction Notes/Comments: • New notes can be created in Collections notes fields throughout • New notes are automatically related to party. bill to.oracle.
Page 9 of 20 Collections Agent Process The following table describes the process for collections agents. Select Work The collector will select a customer based on the prioritized work provided within the UWQ and drill https://support.oracle. one click No more retyping Use Collector's Work Queue Use UWQ UWQ provides information in logical groupings.com/CSP/main/article?cmd=show&id=389443.1&type=NOT 28-02-2010 . reports Pre-identified customers at your fingertips. Process Prioritize Work Action Login Description Comment Provides secure access to Advanced Collections and based on configuration can restrict the data the collector can access. This Nodes information can be sorted and exported to Excel spreadsheets if required. Provides collectors with a configured list of customers No more paper the collector should focus their collection activities on.
One form to review and take the appropriate action for a customer Automatically push approvals to the appropriate persons. Actions include payment. Collections Manger Flow https://support. promise.Page 10 of 20 View Customer Data Update Customer Data Update and Close Record directly into Advanced Collections with the customer information pre-populated. dispute. send correspondence. The update customer data processes allow the collector to track and manage all collection activities for a customer. Actions submitted by a collector can launch automated processes that eliminate the need for manual intervention while adhering to a company’s collection policies.oracle. the system automatically refers back to the UWQ to get the collectors next work activity. disposition of a transaction. The collector can add additional documentation on a customer by manually entering notes or automatically recording interactions activities. the collector can review and take action.com/CSP/main/article?cmd=show&id=389443. Once a customer is selected. Upon closing the customer record.1&type=NOT 28-02-2010 .
customers repossession.1&type=NOT 28-02-2010 . User friendly tool to locate and assign back up collector for short term assignments due to vacation or a leave of absence. Comment Manager tool to review and move assigned work items. promise activity and customers to assist in load balancing.Page 11 of 20 Collections Manager Process The following table describes the process for collections managers.com/CSP/main/article?cmd=show&id=389443. Process Action Assign Login Collector Work Use Ownership Tab Assign Collectors Manage Delinquencies Reassign collectors Review Delinquent Description Provides secure access Advanced Collections.oracle. Specialists view into customers in later-stage of the Triage view into collections lifecycle with status of bankrupt. litigation. lease write-off or report to credit https://support.
Page 12 of 20 Customer Summary Collections System Flow bureau. following a critical care path Collections System Process The following table describes the Collections system processes. Process Update Customer Data Action Description Advanced Collections seeded standard processes. Comment https://support. Provides at a glance a way to better understand issues your customers are having.com/CSP/main/article?cmd=show&id=389443.oracle.1&type=NOT 28-02-2010 .
Advanced Collections provides a number of reports for collections agents and collections managers. Timely and accurate information depends on the concurrent programs being processed at regular intervals. Process The system utilizes the Receivable approval limits to adjustments insure policy is followed and processes the adjustments. These programs would need to be scheduled by the implementation team to run based on business requirements. No tickler files. Collectors can be automatically notified of promises that are not met. Advanced Collections utilizes concurrent programs and workflow to process work requests through the system in an automated manner.com/CSP/main/article?cmd=show&id=389443.Page 13 of 20 Run Scoring. which launch the Receivables Credit memo Workflow insuring appropriate approval hierarchy is followed. Provides the tool to document and follow-up on promises made by customers. collectible work is pushed to the collector. or engines. Process disputes Take a promise Collectors can process disputes.1&type=NOT 28-02-2010 . strategies and dunning components and the Dunning Plans supporting programs to insure customers receive the appropriate communications. These reports can be added to the collections agent responsibility and be accessible from the Collections menu: • • • • Account Status Report Adjustment Register Aging Reports (6 reports) Applied Receipts Register https://support. users can access a number of Receivables reports that have been used by collections personnel.oracle. No more. Process payments Payment system is called using the standard API allowing for real-time collections. Advanced Collections provides preconfigured scoring Strategies. and correspondence templates) can be utilized by the implementation team or they may configure new data elements based on the customers business requirements. The preconfigured data elements (scores. Collector and Manager Reports Advanced Collections users need summary and detail level reports to support and assess the effectiveness of their collections activities. Advanced Collections uses all the standard APIs provided by Receivables and other applications to automate processes. No more transferring phone calls for simple adjustments that collectors are approved for. users can access the following reports from Advanced Collections: • • • • • • • • Campaign Outcome Summary Report Collector Outcome Detail Report Payment Collector Summary Report Payment Collector Detail Report Payment Campaign Summary Report Payment Campaign Detail Report Campaign Schedule or Collector Promise Reconciliation Report Summary Campaign Schedule or Collector Promise Reconciliation Report Detail Additionally. From the Navigator Menu. strategies and work items. “check is the mail” response. Take the payment while the customer is on the phone. APIs Concurrent Programs and Workflow Scheduled jobs insure accurate and timely data is available for collectors. Automates the process of scoring and applying work items based on the customers score.
a setup tool designed to ease implementation and provide a single place to record and manage operational setup decisions. Advanced Collections Checklist https://support. Please see the Oracle Advanced Collections Implementation Guide for information about setting up related applications.Migrating to Advanced Collections PRE-IMPLEMENTATION CHECKLIST As noted in the Functional Comparison Chart in Part One of this white paper.Days Late Receipt Register Receipt Awaiting Bank Clearance Report Receipts Awaiting Remittance Report Remittance Batch Management Report Transaction Awaiting Consolidation Part Two .1&type=NOT 28-02-2010 . Advanced Collections uses a number of other E-Business Suite products to provide functionality for some features.oracle.com/CSP/main/article?cmd=show&id=389443. USING ADVANCED COLLECTIONS IMPLEMENTATION CHECKLIST Functional and technical managers responsible for setting up and implementing Advanced Collections start the process by navigating to the Collections Checklist.Page 14 of 20 • • • • • • • • • • • • • • • • • • • Automatic Receipt Batch Management Report Automatic Receipt Awaiting Confirmation Bad Debt Provision Report Billing History Billing and Receipt History Collections Effectiveness Indicators Credit Hold Report Customer Credit Snapshot Disputed Invoice Report Invoice Print New Invoices Past Due Invoice Report Publish Actual Receipt Publish Receipt Forecast Receipt Analysis .
The manager’s responses to these questions automatically set system profiles and settings for Advanced Collections. https://support.oracle.com/CSP/main/article?cmd=show&id=389443.1&type=NOT 28-02-2010 .Page 15 of 20 Advanced Collections Questionnaire Page The Checklist guides the manager through a Questionnaire that asks a few key questions about the intended use of Advanced Collections.
1&type=NOT 28-02-2010 .com/CSP/main/article?cmd=show&id=389443.Page 16 of 20 Advanced Collections Task Page The Questionnaire also enables or disables a set of Task Pages for the manager to provide additional detailed information that set additional settings for Advanced Collections.oracle. https://support.
Since some system profiles used by Advanced Collections come from other E-business Suite modules. determine operational data level.1&type=NOT 28-02-2010 .com/CSP/main/article?cmd=show&id=389443. here are the setup tasks you need to do: Task Description Complete Collections Questionnaire and Tasks For example.Page 17 of 20 The benefit of using the Collections Checklist is that it allows functional experts to do an ‘out of the box’ set up of Advanced Collections independent of corporate IT staff. set up Dunning Plan. Enable lookup for Receivables Scheduled Allows you to display calls entered in Calls in Collections History tab (optional) Receivables https://support. See Oracle Advanced Collections Implementation Guide for a list of non-Collections profiles. EASY SETUP STEPS FOR MIGRATING FROM RECEIVABLES For deploying organizations that have decided not to license Advanced Collections.oracle. managers will need to use the standard Forms Profile screen to set these profiles. Configure dunning letters (optional) You can use the preconfigured dunning letters or optionally create new ones Install Oracle XML Publisher ( if sending Refer to Oracle XML Publisher dunning letters) Administration and Developer's Guide.
com/CSP/main/article?cmd=show&id=389443. Included in the product are the following templates and queries that can be used at all operational data levels: • • • • • • • • • • • • • • • Payment Confirmation Letter Dispute Confirmation Letter Promise Confirmation Letter Adjustment Confirmation Letter Payment Reversal Confirmation Letter Consolidated Invoice Confirmation Letter Invoice Letter Pre-delinquent Letter Soft Dunning Letter 1 Soft Dunning Letter 2 Moderate Dunning Letter 1 Moderate Dunning Letter 2 Hard Dunning Letter 1 Hard Dunning Letter 2 Hard Dunning Letter 3 Metrics Formulas The following formulas are used in the Profile tab of Advanced Collections: • • • • • • • • • • • • • • Weighted Average Days Paid (WAP) Weighted Average Days Late Weighted Average Terms Average Days Late Conventional Days Sales Outstanding (DSO) True DSO Collection Effectiveness Index (CEI) NSF History Amount NSF History Count Deductions Amount Deductions Count Sales Credit Limit High Credit YTD Scoring Engines Advanced Collections includes preconfigured scoring engines. Deploying organizations that https://support.oracle. • • • • • Delinquency Status Determination Customer Scoring Account Scoring Bill To Scoring Case Scoring (used with Lease Management) Strategy Templates and Work Items Advanced Collections provides preconfigured strategy templates and preconfigured work item templates for deploying organizations using Collections Strategy as its collections method. If new elements are required to match specific corporate processes. they can be added during implementation.1&type=NOT 28-02-2010 . Advanced Collections uses XML technology to generate and deliver all customer correspondence. Implementing Advanced Collections is facilitated by the use of a number of preconfigured elements that deploying organizations can use during their planning and testing phases.Page 18 of 20 Evaluate menu access and responsibilities Schedule concurrent processes Determine how users will access Advanced Collections functionality and reports Refer to Oracle Advanced Collections User Guide for detailed information. Additionally they can also be used (or easily amended) for use in production systems. Correspondence Templates and Queries. Detailed information on these preconfigured elements is provided in Oracle Advanced Collections Implementation Guide.
However following analysis of known customer usage.oracle. Appendix A . deploying organizations will need to determine where and how.Page 19 of 20 have licensed Advanced Collections use strategies and their associated Work Items.1&type=NOT 28-02-2010 . Click on the section name below each screenshot here to return to Functional Comparison chart. If these fields need to be displayed. Most flexfields are also accessible from Advanced Collections. Dunning Plans do not use templates.com/CSP/main/article?cmd=show&id=389443. not all fields are displayed. Advanced Collections Navigator https://support. Strategy templates: • • • • • • • • • Pre-delinquent Strategy Soft Collections Strategy Moderate Collections Strategy Hard Collections Strategy Catch-all Collections Strategy Litigation Strategy Repossession Strategy Write-off Strategy (for use with Leasing) Bankruptcy Strategy Preconfigured work items include: • • • • • • • • • • • • • • • • • • • • Pre-delinquency Courtesy Letter Pre-delinquency Courtesy Call Soft Dunning Letter 1 Soft Dunning Letter 2 Soft Collections Call 1 Soft Collections Call 2 Moderate Dunning Letter 1 Moderate Dunning Letter 2 Moderate Collections Call 1 Moderate Collections Call 2 Hard Dunning Letter 1 Hard Collections Call 1 Hard Collections Call 2 Final Demand Letter Review Customer Customer Site Visit Review Pending Bankruptcy Review Pending Repossession Review Pending Litigation Review Pending Write off (for use with Leasing) MIGRATION CONSIDERATIONS Since most of the historical data generated in Oracle Receivables is now accessible in Oracle Advanced Collections.Advanced Collections Pages NOTE: You can click on any link in the Functional Comparison Chart to see a screenshot of the described feature in this Appendix. there is no need for deploying customers to migrate data.
1&type=NOT 28-02-2010 .oracle.Navigator Menu.com/CSP/main/article?cmd=show&id=389443.Page 20 of 20 Return to Functional Comparison Chart . Single Screen Navigation Collections Main Window https://support.