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Muhammad Luqman

Contact Information Room # 42, Hostel # 14 University of the Punjab, New campus Lahore. Mob: 0322-4539572 E-Mail: luqman336@yahoo.com

Profile Objective Self fulfillment by joining a dynamic, progressive and future oriented organization that offers professional growth, advancement and learning opportunities in an innovative environment.

Education 2009 - 2011 2004 - 2008 Key Skills Microsoft Office: Excel Word PowerPoint M.Com (18 years of Study) (Finance) B.COM (Hons) (Finance) CGPA: 3.31/4 CGPA: 3.84/4 Hailey College of commerce, University of the Punjab, Lahore Hailey College of commerce, University of the Punjab, Lahore. Strong Analytical approach toward solving problem Work well under pressure Work well as a team member as well as individually Good team leadership qualities Confident and poised in interactions with individuals of all levels Proven ability to gather, collate and use data effectively

Proficient in using Internet Professional Experience Achievements

Sep. 2011 to date working as Team Leader QA/QMS in PTCL Contact Center Lahore June, 2011 to Sep. 2011 worked as operations supervisor in PTCL Contact Center Lahore Feb. 2011-June. 2011 worked as Team Leader in PTCL Contact Center Lahore. Feb. 2009-Jan. 2011 Worked as CSR in PTCL Contact Center Lahore

Winner of KPI based incentive six times in a row as CSR in PTCL Contac Center. Three times winner of KPI based incentive from April, 2011 to June, 2011 as Team Leader in PTCL Contact Center. Highest average quality score (99%) in PTCL contact center from Feb. 2009 to June, 2011 English Urdu Punjabi

Languages

Personal Information Fathers Name Date of Birth CNIC: Religion: Marital Status: Permanent Address: References: Muhstaq Ahmad 15th April 1987 33301-4316481-9 Islam Single Chak # 371/J.B. Teh. Gojra, Distt. Toba Tek Singh. Furnished on demand

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