MODULE: QUALITY CONCEPTS All Multiple Question Carry two Mark, 1.

We have a sample of EETs pulse-rate with a mean of 80 and standard deviation of 6 beats pre minutes. How would you describe the pulse rate of an EET who recorded 98 beats per minutes in terms of mean and standard deviation. a. 3 SD above mean b. 2 SD above mean c. 1 SD above mean d. None of the above e. It could be anything 2.About what percentage of the observation in a normal distribution will have values grater than 1 SD above the mean. f. 32 g. 36 h. 50 i. More then 50 3.A normal distribution is represented by the process mean and -PROCESS SPREAD-------------------4.The defect level in a process without mean shifted for 6 sigma level operation is ----0.002---------------------------5. The defect level in a process with mean shifted for 6 sigma level operation is -3.4------------------------------6. When the mean shifted, j. It increases the defect level k. It reduces the defect level. l. Can be anything, depending upon the situation 7.How much shifting of mean is allowed, while doing six sigma calculation and data processing ? m. + 1.57 SD n. +1.0 SD o. + 2.0p. + 1.5 SD q. Depends on the particular process for which calculation is being done 8.Define the process capability Index how well a process is centered within specification limt 9.What is the difference of Cp and Cpk? potential capability,achieved capability 10.What is the process capability index for a three and six sigma level of operation ? r. 1 and 2 s. 1.5 and 2.5 t. 3 and 4 u. None of the above 11.You asked your design and engineering staffs to see how there products are manufactured in the factory. In this case, you are implementing the concept of:

v. PDCA/SDCA w. Quality first x. Next process is customer y. Speaks with data 12.Three Ks (3K) are Japanese words referring to conventional perception of work place Kiken- dangerous, Kitanai dirty and Kitsui-stressful. To change these perception, we should first implement : z. 6 sigma aa. 5S bb. 3 MUs cc. SQC 13.When you finally agree upon our main problem, the team leader draw a diagram to further discussed the cause of our problem. The diagram mentioned here is : dd. Pareto ee. Fault tree ff. Scatter gg. Fish bone 14.Which of the following is not a QC Tool ? hh. Pareto chart ii. Check sheet jj. Scatter diagram kk. Force-field analysis ll. Brain storming analysis 15.Improvement ideas from individuals in generally channeled through : mm.Quality control nn. KAIZEN work-shop oo. Small-group activity pp. Suggestion systems 16.In one of our Gemba-KAIZEN workshop, we were able to shorten the length of conveyor belt by 60%. This case is commonly associated to the elimination of muda of : qq. Waiting rr. Motion ss. Rework tt. Transportation 17.Before you are reckoned as capable to manage QCD ( Quality, Cost, Delivery ) of your company, you have to manage your GEMBA effectively. This principle is in line with KAIZEN concept of : uu. Speak with data vv. Process versus result ww Quality first xx. Market-in 18.Which of the following is a QC tool : yy. Histogram zz. Brain writing aaa.5W, 1H

bbb.Process-Model sheet 19.What does DMAIC stands for : DEFINE,MEASURE,ANALYZE,IMPROVE,CONTROL 20.What is KAIZEN ccc. Gradual ddd. Order eee .Gradual, orderly and continues improvement fff. Continues 21.The search for industry best practices that lead to superior performance is called, ggg. Bench marking hhh. Business process reengineering iii. Market search jjj. Kaizen 22.Control limits on a Shewhart control charts corresponds to kkk. 2 sigma limits lll. 3 sigma limits mmm. 4 sigma limits nnn. 6 sigma limits 23.When a company moves from 3-sigma quality level to 4 and 5 sigma quality levels, they tend to ooo. Spend more money on prevention costs ppp. Spends less money on appraisal cost qqq. Spend less money on failure cost rrr. All of the above 24.What is PDCA ? (write the extended from ) PLAN,DO,CHECK,ACTION 25. What is RPN (write the extended from )RISK PRIORITY NUMBER

Answer any 10 question 01. Show how PDCA and DMAIC is related to each other graphically ? (5marks) 02. What is 5 S Programme, define each S and give heir meanings ? (5marks) 03. How many types of check sheets are there; give their names ? (5marks) 04. What is FMEA ? (5marks) 05. Write in ordered of importance, the Six Sigma Organization structure: the champion, green belt, master black belt and black belt ? (5marks) 06. Show graphically the kaizen Grid (Innovation, Kaizen, Maintenance) ? (5marks) 07. Complete the definition of Quality (5marks) Quality means FULLY Meeting AGREED Requirement of INTERNAL And EXTERNAL Customers at a SPECIFIC cost every time ALL the time. 08. Define & explain the meaning of QCDS ? (5marks) sss. Q b. C c D

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13. 14.

d. S Define KAIZEN SIX SIGMA = ---------------------DPMO Define MUDA Explain any four kinds of MUDAs 01.-----------------------------------------------02-----------------------------------------------03------------------------------------------------04------------------------------------------------Define 3 elements of Cost of Quality Define & draw steps of Problem Solving Process ***********************

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