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AMITY BUSINESS SCHOOL MBA 2013 Dr Jaideep Kaur Behavioral sciences II

Behavioral communication and relationship management

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Behavioral communication is also called as non verbal communication. 93 % information can be send by nonverbal communication.

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Types Of Behavioral Communication Facial expression Eye contact Gestures Postures Personal appearance Touching behaviors Voice
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Scopes of behavioral communication It helps in Improving non verbal communication It helps in Interpreting signals It helps in Speed reading It helps in understanding the importance of non verbal communication vs Verbal communication
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Human skills Message should be precise It should be brief Noise should be minimized Feedback should be given Trust is a important component in communication. Effective listening
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