HOW TO DEVELOP

BUSINESS
CONVERSATION SKILLS
DR POOJA MALIK
THE NEED OF CONVERSATION SKILLS

The one way to ensure success in social settings, relationships

and business is to be a great listener and to master
conversation skills.
It promotes an image of self confidence, intelligence and
wittiness.
A method of self expression and interaction.
Building credibility and trust.
TYPES OF CONVERSATION

• 1- Chat
• 2- Tete-a-Tete
• 3- Dialogue
• 4- Communion
TO BE A GOOD SPEAKER, IT IS NECESSARY TO BE A
GOOD LISTENER

DON’T TRY TO DOMAIN IN CONVERSATION. GIVE

ANOTHER PERSONS CHANCE TO SPEAK.
ESSENTIALS OF BUSINESS CONVERSATION

• Conversation must be about the issues that matter

most.
• It should be collective and public.
• It should be structured.
• It should allow employees to be honest.
• Tone of voice.
CONVERSATION MANAGEMENT

• Involve everyone.
• Arouse and sustain interest.
• Engage in active listening.
• Use verbal cues appropriately.
• Cues and clues.
STRESSFUL CONVERSATION CONTROL

• Clarity
• Neutrality
• Temperance
ARGUMENTATIVE CONVERSATION CONTROL

• You respect their point of view but disagree.

• You don’t wish to continue discussing because it is
personal or volatile.
• You should re-evaluate your point of view.
TELEPHONIC CONVERSATION

• Avoid lengthy conversation.

• Do not talk too fast or too slow.
• The tone of speech is very important.
• Understand the design of instrument and utilize it
for maximum effectiveness.
APPLY THE 3 C

• Care
• Courtesy
• Consideration
• And work on vocabulary, sequential sharing of
ideas.
• CONVERSATION MEANS GIVE AND
TAKE AND NOT SIMPLY ASKING
QUESTION.
THANK YOU