LISTENING SKILLS

INTRODUCTION

• Listening is a critical communication skill that is essential in both personal and

professional settings.
• Effective listening involves more than just hearing the words that are spoken; it requires
attention, focus, and understanding.
ACTIVE LISTENING

• Active listening is a technique that involves fully engaging in the conversation and
focusing on the speaker's words, tone, and body language.
• Active listening involves asking questions, summarizing key points, and showing
empathy.
• It is an essential skill in building relationships, resolving conflicts, and making informed
decisions.
BENEFITS OF LISTENING

• Good listening skills can lead to a range of benefits, such as improved relationships,
increased productivity, and better decision making.
• Listening can also help to build trust, enhance creativity, and improve problem-solving
skills.
BARRIERS TO LISTENING

• There are several barriers to effective listening,

such as distractions, preconceived notions, and
lack of interest.
• Other barriers include physical barriers, such as
noise or distance, and emotional barriers, such as
stress or anxiety
 • To overcome barriers to effective listening, it is
important to identify the barriers and address them
directly.
OVERCOMING • This can involve creating a quiet environment, setting
BARRIERS TO aside distractions, and actively engaging in the
LISTENING conversation.
• It is also important to be aware of your own biases and
assumptions, and to approach the conversation with an
open mind.
TYPES OF LISTENING

• There are several types of listening, such as informational listening, critical listening, and
empathic listening.
• Informational listening involves gathering information and understanding the facts.
• Critical listening involves evaluating the information and analyzing it for accuracy and
relevance.
• Empathic listening involves understanding the speaker's perspective and showing
empathy.
LISTENING SKILLS IN THE WORKPLACE

• Good listening skills are essential in the

workplace, where they can lead to improved
teamwork, increased productivity, and better
decision making.
• Listening can also help to build trust and enhance
communication, leading to a more positive and
collaborative work environment.
NONVERBAL COMMUNICATION

• Nonverbal communication, such as body language and tone of voice, plays a critical role in
effective listening.
• Nonverbal cues can provide important information about the speaker's emotions, attitudes, and
intentions.
• It is important to be aware of nonverbal cues and to use them effectively in the conversation.
ACTIVE LISTENING TECHNIQUES

• Active listening techniques, such as paraphrasing, clarifying, and reflecting, can help to
enhance understanding and show empathy.
• Paraphrasing involves restating the speaker's message in your own words.
• Clarifying involves asking questions to clarify any confusion or ambiguity.
• Reflecting involves summarizing the speaker's feelings and emotions.
CONCLUSION

• Listening is a critical communication skill that is essential in both personal and

professional settings.
• Effective listening requires attention, focus, and understanding, as well as active listening
techniques and an open mind.
• By mastering these skills, we can build better relationships, make informed decisions, and
enhance our overall communication abilities.