PURPOSIVE COMMUNICATION

WEEK 14
AGENDA:
Communication For Work Purposes
Communication for
Work Purposes
Communication is how we give and receive
information and convey our ideas and
opinions with those around us.
 FORMS OF COMMUNICATION

• Verbal - the use of sounds

and words to express
yourself
 FORMS OF COMMUNICATION

• Aural - involves the

transmission of information
through the auditory
sensory system (the system
of hearing)
 FORMS OF COMMUNICATION

• Non-verbal - includes facial

expressions, the tone and pitch
of the voice, gestures displayed
through body language (kinesics)
and the physical distance
between the communicators
(proxemics).
 FORMS OF COMMUNICATION

• Written - the sending of

messages, orders or instructions in
writing through letters, circulars,
manuals, reports, telegrams,
office memos, bulletins, etc.
 FORMS OF COMMUNICATION

• Visual - signs, symbols, and

pictures
 NON-VERBAL COMMUNICATION

• A process of sending and

receiving wordless messages.
 NON VERBAL COMMUNICATION

• Facial Expression - conveys

countless emotions without
saying a word
NON VERBAL COMMUNICATION

• Body movements and posture - how we

move and carry ourselves
communicates a lot of information

 NON VERBAL COMMUNICATION

• Gestures - movement of a part of

the body; can be different across
cultures and regions

• Eye Contact - helps maintain the

flow of conversation and assesses
another person’s response

 NON VERBAL COMMUNICATION

• Touch (Haptics) -
communicates a great
deal.
 NON VERBAL COMMUNICATION

• Space and distance (Proxemics) - refers to physical space

We can use physical space to communicate many different non-

verbal messages, including signals of intimacy, aggression,
dominance, or affection.

• Voice (Paralanguage) - communication with our voices without,

even when we are not using words (rate, volume, pitch)

EFFECTIVE COMMUNICATION SKILLS

 EFFECTIVE COMMUNICATION SKILLS

• The message can be a mix of factual and psychological aspects to

give the message its full impact; rather than just dry facts or overly
emotional in style.

• The message should be relevant to the concerns of the audience.

 EFFECTIVE COMMUNICATION SKILLS

• The language should be appropriate to the audience and communication

medium. Avoid jargon unless talking to another professional.

• The message should be positive and focused on solutions rather than listing
problems.

• The language should invite appropriate participation and engagement.

• The message should use the right medium for the intended audience, the
context and the desired response.

 EFFECTIVE COMMUNICATION SKILLS

• The message is sent at the right time to enable the audience to

have time to understand and act on the message.
STAGES OF COMMUNICATION
“A powerful message needs to
be delivered convincingly.”
WHAT MAKES A GOOD COMMUNICATOR?
What makes a good communicator?

• Prepare well and understand what

you want to communicate.
• Be confident to the point and
focus on solutions.
• Ensures that you are being heard

 • Influence your environment

according to your goals and
Good Communication…
requirement

• Applies positive influence presenting

strong point of view and develop
mutual understanding

• Delivers efficient decision and

solutions by providing accurate and
relevant information

• Builds healthy relationships.

LISTENING SKILLS
Listening Skills

• Full understanding

• Constructive response

• Strong relationship

Core Listening Skills

• Giving the other party your full attention

• Genuine Listening - nodding, repeating back what they have said

but in your own words

• Acknowledging their feelings

• Asking for clarification when you do not understand

Core Listening Skills

• Trying to understand other’s point of view

• Letting the other party put over their response fully before you react and
giving them time to express their point of view.

• Being cautious on expressing your opinion. If it is clearly not appropriate

don’t express it.

• Being timely in your reaction to the other party’s responses to you

messages.

 WORKPLACE DOCUMENTS
• Document that provides steps or
gives instructions to carry out tasks
that contains technical details.

• Record of business activities

• Completed as part of government

acts or regulations

• Developed to ensure the efficient

delivery of services and products to
customers.

WORKPLACE DOCUMENTS

➢Messages
➢Memorandum
➢Business Letters
➢Minutes Of Meeting (MOM)
➢Agenda
➢Annual Reports
➢Presentations
➢Diagrams

T h a n k Yo u !
L l a m a d o , L P T
i c A .
James Eur U n i v e r s i t y

f F a ti m a
Our Lady o S c i e n c e s

f A rt s a n d
College o

f a ti m a . e du . p h
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