How to complain

If you think you've been mis-sold payment protection insurance (PPI) 1. Complain to the business that sold you the policy
If the business that sold you the policy isn't listed below or if you're unsure about anything comment on the facebook page & we will respond with any information possible to help you. Generaly if the financial institution is not your main bank, you can use your latest statement to obtain their correspondence address

Bank of Scotland: Halifax/Bank of Scotland , PO Box 548, Leeds LS1 1WU phone 08457 25 35 19 Barclays: Barclays PPI Dept, Leicester LE87 2BB phone 0845 755 5555 Capital One: Executive Office, Capital One, PO Box 5281, Nottingham NG2 3FA Citibank: Citibank International plc, Global Consumer Banking, PO Box 49930, London SE5 7XT phone 0800 00 55 00 Co-op: Customer Feedback, The Co-operative Bank plc, 4th Floor, Miller Street, Manchester M60 0AL phone 0844 826 7805 Halifax: Halifax/Bank of Scotland, PO Box 548, Leeds, LS1 1WU phone 08457 25 35 19 HSBC: HSBC Regulated Sales Complaints, 120 Redcliff Quay, Redcliff Street, Bristol BS1 6HU phone 0800 881 155 Lloyds: Lloyds TSB, Tredegar Park, Newport NP10 8SB phone 0845 3 005 599 MBNA: The Customer Advocate Office, MBNA Europe Bank Limited, PO Box 1004, Chester Business Park, Chester CH4 9WW RBS: Royal Bank of Scotland Group, 5th Floor, Hardman Boulevard, Manchester M3 3AQ phone 0800 015 0319 Santander: Complaints, Santander UK PLC, PO Box 1125, Bradford BD1 9PG phone 0845 600 6014

2. If you're still not happy, refer your complaint to the Financial Ombudsman Service
If you're not happy with how the business has dealt with your complaint, you can ask The Ombudsman to look into it for you. However, note, that the business you're unhappy with has eight weeks (longer in some cases) to look into your complaint first before the ombudsman can investigate your case. You will need to fill out the ombudsman complaint form complaint form and the PPI consumer questionnaire so that they know all the relevant details about your case. They can help you do this.

phone the Ombudsman consumer helpline on 0300 123 9 123 or 0800 023 4567 Monday to Friday 8am to 6pm Saturday 9am to 1pm

Note that at the moment, assuming your claim is valid, most institutions are fairly easy to deal with, & generally will not contest a valid claim.