ISM

PUNDAG
 IN THE FRAY TOGETHER
 Mithilesh kr.singh(46)
 Poonam kri. Singh(50)
 Juhi kumari (29)
 Anil kumar (31)
 Manisha kumari(48)
 Vineeta Gupta(16)
 BPO?
• Business process outsourcing (BPO)
contains the transmission of processes
along with the associated operational
activities and responsibilities, to a third
party with at least a guaranteed equal
service level .
 KPO?
• Knowledge Process Outsourcing (KPO)
means the outsourcing of high end
complex processes and tasks including
investment research, patent filing, legal
and analytic services, sourcing and
information management, market research
amongst others.
 SOME INS
Bpo&kpo employees are called cyber
coolies
Banged as abusing table
Responsible for everyone’s faillure
No norms against customer’s
mal-treatment
No compulsion accepted
 TYPE OF BPO & KPO
On the basis of function On business basis
2. Back office 2. Offshore-: (out side
outsourcing company’s own
(internal business country)
function) 3. Near shore
3. Front office (company’s
outsourcing neighbour country)
(customer related
services)
 WHY BPO?
 Cost effectiveness (Economies)
 Better Quality at lower cost
 Concentration on CORE
BUSINESS
 Securing Data is less
complicated
 Tighter management control
 WHY NOT BPO?
 Possibility of security breach
Expensive specialist skill in
host countries
 High unit personnel cost
Unavailability of skilled
manpower due to market
stagnation
KPO DIFFERENT FROM BPO?
 It is one step extension of BPO
 Requires more skill, domain
knowledge and experience.
 A culmination of APO, BPO and
RPO.
 Having wide coverage than BPO.
 Percentage share in Indian
outsource will be higher by 2010.
 FAVOURITE DESTINATION

 India leads with 21%

 Russia follows with 10%
 Then philippinse 9%
 (And so on……………)
 Where others toghether
share 31%
 INDUSTRY SIZE
 World Bpo size is worth $170-$185bn.
 India has total revenue of $52 bn.
 India has revenues of $15.7 billion from
offshore (which is 7-8% of total Bpo indu.)
 Has a commanding 63% 0f total offshore
 Indian Bpo increasing with a rate of 32%
where world is with mere 28%
TOP 10 INDIAN COMPANIES
SI. NO. COMPANY REVENUE(Rs.cr.)

1. GENPACT 2220
2. TRANSWORKS 1510
3. IBM DAKSH 1260
4. TCS BPO 1107
5. CAMBRIDGE SOLUTIONS 1000
6. WNS GLOBAL SERVICES 990
7. WIPRO BPO 935
8. CONVERGYS INDIA 890
9. FIRSTSOURCE 809
10. HCL BPO 746
 INDIA A HOT OFFSHORE DESTINATION
salary differentiation INDIA Vs USA

DESIGNATION USA INDIA

CCRs 70-80000 pm 8000-15000pm.
Team leaders 1-1.2 lacs pm. 17000-26000pm.

Training heads 4-5 lacs pm. 8-12lacs PA.

Training mgrs 3-4 lacs pm. 5-8lacsPA.

Trainers 1-2 lacs pm. 2-5lacsPA.

 CRUX
 BPO & KPO is growing with a fast
pace globally in which India
leading ahead because of its
skilled & cheaper work force. It
has provided the world a shoulder
to support employment. Bpo
upholds companies to zero in on
its core business. Due to some
security reasons it should be
executed cautiously.
THANK U ALL FROM
 MITHILESH
 POONAM
 JUHI
 ANIL
 MANISHA
 VINEETA