CEO Competency Framework at Bloomsdale

Regis Consiliarii
Deepak Vaswan Vaibhav Roy

Management Development Institute

Approach

Culture

Market

Strategy

Successful Leadership Profile

Process
1. Identify Performance Behaviours 2. Identify Broad Themes/Bucke ts 3. Defining Competencies 4. Developing Competency Indicators

Study the behavioral interview Identify indicated behaviors

Group behaviors into broad themes such as:Strategy and Operational Focus People Focus Self Focus

Identification of 8 mutually exclusive but collectively exhaustive behavioural competencies based on data given

Develop a list of behaviors that indicate the competency

Overview of Competency framework

Focus Strategic and Operational Develops market and business acumen People Self

Inspires and Empowers Others

Learning agility

Influence and Wins Trust collaborate with others

Shows resilience

Competencies
Self-confidence

Integrity

Overview of Competency framework

Develops market and business acumen Integrity Influenc e and collabor ate with others

Self Confiden ce

Inspires and Empowe rs Others

Show Resilienc e Learning Agility

Wins Trust

Develops market and business acumen

Definition Maintain a wide knowledge and understanding of the business environment and the opportunities available. Develop and maintain a perspective in terms of the business and market place.

Key Indicators Quick to capitalize on market opportunities Has a thorough understanding of the business in which the company operates Tracks current and future trends pertaining to the relevant industries

Examples Build solid case for technology transfer Removal of barriers to technology transfer

Influence and collaborate with others

Definition Persuade and influence others to support them and take a particular course of action. They establish rapport, have superb communication skills and bring in other people that are key in influencing an event. Willing and able to build up cross-functional as well as external relationships. Their overall goal is to share information, to improve collaboration throughout and beyond the organization, and to identify opportunities for improving company performance

Key Indicators Does not allow obstacles to get in way of collaboration

Examples Joint Ventures with global players in Japan

Inspires and Empowers Others

Definition

Eager to lead their teams to reach outstanding goals. They create an open and energizing environment that motivates team members to give their personal best. They are able to generate confidence and enthusiasm among the team
Key Indicators Motivate others by generating confidence and enthusiasm Challenges others to seek improvement Recognizes and awards high performance Entrusts others with responsibility and authority

Examples Felt the need to the bring others out of their complacency Urged team members to utilize their knowledge to develop a new sense of direction for the company Organized special function to celebrate and recognize performance Sought to improve motivation in the company by giving team members accountability, responsibility and a sense of pride Empowered senior team to implement and execute strategy

Wins Trust
Definition Is able to convince others and gains their trust on important decisions. Caters to disagreement objectively and is open to discussing all pros and cons of a proposed solution

Key Indicators Is able to generate personal credibility Is willing to objectively discuss the pros and cons of any proposed solution

Examples Was able to convince the team to go down unfamiliar paths Engaged others in a constructive dialogue to overcome reservations

Learning Agility
Definition Constantly look for new information and feedback in order to improve performance. They seek out challenging situations that move them beyond their comfort zone to create significant learning leaps.

Key Indicators Constantly seeking opportunities for self development Hunger to achieve excellence Willing to move beyond comfort zone

Examples Willing to leave comfort of XYZ for challenge of Bloomsdale

Shows resilience
Definition Willing and able to change organizations, systems, and processes to adapt to changing requirements

Key Indicators Willing to change long standing procedures and traditions in search of success Is unfazed by hurdles in way of planned objectives Sets clear targets for self and others

Examples Demolish some of the old and archaic rules in the organization Stayed resilient in spite of bureaucratic hurdles in getting clearance for technology transfer Set a target of achieving 40% revenues from sales, a target that was both challenging and achievable

Self-confidence
Definition Maintain the belief in their own capability to accomplish a task and select an effective approach to a task or problem. Has the courage to challenge those in power over oneself, to stand up for unpopular positions, to act on values when it is not easy to do so. Key Indicators Maintains belief in self Is not intimidated by powerful others on important matters

Examples Believed that people could be persuaded by show of resistance, honesty and empathy Was not afraid of challenging the owners of the company on an important matter, even willing to offer his resignation Was confident that nothing could stand between the company and success

Integrity
Definition Has a over riding sense of principles that one is unwilling to compromise on even is face of strong opposition

Key Indicators Stands for one's beliefs Is unwilling to compromise on principles for short term gains

Examples Unwilling to flout legal obligations for short term monetary gains