AL JABER & MAKHLOUF W.L.L.

CUSTOMER SATISFACATION SURVEY

From No.ISO4.MGT.02.REV.0.15.DEC.2011

1. PROJECT PARTICULARS
Project Title: Project Start Date: Project Owner: Name of Person Filling the Form: Evaluation Report No. Project Completion Date: Project Client: Position:

Ratings: 1 = Excellent 2 = Very Good

3 = Good 4 = Satisfactory

5 = Poor NA = Not Applicable

2. CLIENT OBSERVATIONS / REMARKS Rating

A. Quality of Material Supplied and Work Execution Quality of Material Supplied are as per Project Specifications Workmanship were at par with Quality Standards Works were executed as per Project Drawings and Specifications B. Health, Safety & Environment Performance Project team awareness and adherance to HSE Manual of the Client C. Technical Expertise Professionalism & Expertise of Management Supervision Team Competent Technical Personnel to clarify queries when required D. Program of Works Project Submittals and Shop drawings were provided as required Works were executed as per Program of Works Works were accomplished as per project agreement E. Responsiveness Concerns or Problems during project exuection were responded on time Any rasied complaints were attended to your satisfaction 1 2 3 4 5 NA

In what areas do you suggest for J&M to improve