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  • Smartconnect Technologies: Smartinsight - Mis/Business & Analytical Reporting

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    Srikanth SESH
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    SmartInsight - MIS / Business and Analytical Reporting (c) SmartConnect Technologies. 35+ out-of-the-box reports Summary, Detailed and CDR Reporting Multi Dimensional reports Extended Filtering options reports by half hour, day, week and month.

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    SmartConnect-SmartInsight

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    SmartInsight - MIS / Business and Analytical Reporting (c) SmartConnect Technologies. 35+ out-of-the-box reports Summary, Detailed and CDR Reporting Multi Dimensional reports Extended Filtering options reports by half hour, day, week and month.

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    29 views9 pages

    Smartconnect Technologies: Smartinsight - Mis/Business & Analytical Reporting

    Uploaded by

    Srikanth SESH
    SmartInsight - MIS / Business and Analytical Reporting (c) SmartConnect Technologies. 35+ out-of-the-box reports Summary, Detailed and CDR Reporting Multi Dimensional reports Extended Filtering options reports by half hour, day, week and month.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 9

    SmartConnect Technologies

    SmartInsight MIS/Business & Analytical Reporting

    SmartConnect Technologies. All Rights Reserved

    Business Benefits

    Discover Profits SLA Management & rewards Real-time performance metrics & analytics Trend Analysis Subscription reporting - circulation Graphs/Chart/Pie reports User/Access Management Single-window reporting across apps AD integrated authentication Import/Export Drag-and-drop utilities

    SmartConnect Technologies. All Rights Reserved

    SIMS Smart Infra Mgmt System

    Relate business process to ACD entities (Queue, VQ & agent group relations) Tight Integration with Genesys Config for Access Control Relate client time zone for report delivery Capture Genesys entity changes for custom reporting needs (Agent Group, Skill Changes)

    SmartConnect Technologies. All Rights Reserved

    Solution Benefits

    35+ out-of-the-box reports Summary, Detailed & CDR Reporting Multi Dimensional reports Extended Filtering options Reports by Half Hour, Day, Week & Month Drill through and drill down reports CRM specific reports Graphical Charts with drill through options

    SmartConnect Technologies. All Rights Reserved

    SmartInsight

    SmartConnect Technologies. All Rights Reserved

    SmartInsight

    SmartConnect Technologies. All Rights Reserved

    Questions !!!

    SmartConnect Technologies. All Rights Reserved

    SmartConnect
    Orchestrate | Channelise | Unify
    2010-12 SmartConnect Technologies. All Rights Reserved.

    The information herein is for informational purposes only and represents the current view of SmartConnect Technologies (and its associates/group companies), as of the date of this presentation. Because SmartConnect must respond to changing market conditions, it should not be interpreted to be a commitment on the part of SmartConnect, and SmartConnect cannot guarantee the accuracy of any information provided after the date of this presentation. SmartConnect MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

    SmartConnect Technologies. All Rights Reserved

    Natarajan M Call: +91 97439 98929 mnatarajan@smartconnectt.com

    SmartConnect Technologies. All Rights Reserved

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