Vivek Singh

Email: keviv_s@in.com Phone: +91-88801-90798 Date of Birth: 27th March, 1989 SUMMARY Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations . EDUCATIONAL QUALIFICATIONS Year 2009-12 School/ College/ University National Institute Of Information Technology Kendriya Vidyalaya Disneyland High School Certificate/ Degree Pursuing B.Sc(IT) & GNIIT Percentage/ CGPA 4th Semester

2007 2005

CBSE (Class XII) SEBA (Class X)

69% (PCM) 70%

ACADEMIC AND RELATED ACHIEVEMENTS

Cleared CISCO Certified Network Associate (CCNA) with 973 out of 1000. Awarded by school for an all round performance in academics (secured positions in X and XII boards) and sports (represented school). Received awards for excellence in mathematics and science at inter school competitions.

PROFESSIONAL EXPERIENCE

Anjaybee Infotech (Undertaking Reliance Telecom)

Worked as Customer Care Executive Rectifying customer problems & promoting offers.

MAFOI (Undertaking Nokia) Worked as Sales Representative. Promoting Products.

KEY PROJECTS

Library Management System Designed a software for managing inward & outward of library books along with specific date & time. Awarded an A for my work in the project. Hospital Management System Designed a software for managing the whole work cycle of the hospital. Awarded an A+ for my work in the project.

EXTRA-CURRICULAR INTERESTS AND ACHIEVEMENTS

I have participated in numerous debate competitions at school level. I have been an active member of scout & guides in school Represented Kendriya Vidyalaya CRPF at Regional Cricket Meet.
Add.: #42, Vinayaka Layout,Vijaynagar, Bangalore 40. Email add. : keviv_s@in.com

SOFTWARE SKILLS

C C# ASP.NET Operating Systems - Windows XP / 7 Windows Server 2008

DECLARATION I hereby declare that particulars given above are true to the best of my knowledge and belief

Vivek Singh 02/03/2012

Add.: #42, Vinayaka Layout,Vijaynagar, Bangalore 40. Email add. : keviv_s@in.com