This market research report explores the global food and drink market in challenging climate with analysis of trends and conditions expected to influence sales value and volume growth over the next five years.
Original Title
Issues Trends & Challenges Facing the Food & Drink Industry
This market research report explores the global food and drink market in challenging climate with analysis of trends and conditions expected to influence sales value and volume growth over the next five years.
This market research report explores the global food and drink market in challenging climate with analysis of trends and conditions expected to influence sales value and volume growth over the next five years.
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Page iv Table of contents 2009 All content copyright Aroq Ltd. All rights reserved. Table of contents Single-user licence edition .......................................................................................................... ii Copyright statement ............................................................................................................... ii Incredible ROI for your budget single and multi-user licences ............................................. ii just-food.com membership ..................................................................................................... iii Table of contents ........................................................................................................................ iv List of figures .............................................................................................................................. vi List of tables .............................................................................................................................. vii Chapter 1 Introduction ................................................................................................................ 1 Report introduction ................................................................................................................. 1 Report methodology ............................................................................................................... 3 Aims of the report................................................................................................................... 3 About the author .................................................................................................................... 3 Chapter 2 Climate change (food miles, carbon footprints, going local) ................................... 5 ntroduction to 'environmental' terms used in this chapter ...................................................... 5 Issue overview ....................................................................................................................... 6 Food miles ............................................................................................................................. 6 Carbon footprints ................................................................................................................... 8 Carbon labelling ..................................................................................................................... 9 Challenges for the carbon label ............................................................................................ 11 Brand leaders ...................................................................................................................... 12 Implications for future NPD .................................................................................................. 14 Climate change and your marketing strategy ....................................................................... 18 Chapter 3 The global credit crunch .......................................................................................... 20 Introduction .......................................................................................................................... 20 Issue overview ..................................................................................................................... 20 Lack of consumer confidence ............................................................................................... 21 Regional economic prospects for 2009 ................................................................................ 22 Fluctuating raw material prices ............................................................................................. 23 Brand leaders ...................................................................................................................... 24 Private label ......................................................................................................................... 25 Implications for future NPD .................................................................................................. 26 Worldwide economic expectations for 2009 ......................................................................... 27 Africa and Middle East ................................................................................................. 27 Asia Pacific and Australasia ......................................................................................... 27 Eastern Europe ............................................................................................................ 28 Latin America .............................................................................................................. 28 North America.............................................................................................................. 28 Western Europe ........................................................................................................... 29 Page v Table of contents 2009 All content copyright Aroq Ltd. All rights reserved. Chapter 4 Obesity and diet-related illness ............................................................................... 30 Introduction .......................................................................................................................... 30 Childhood obesity: the ticking time bomb ............................................................................. 31 Issue overview ..................................................................................................................... 31 Government intervention.............................................................................................. 31 Fat tax ......................................................................................................................... 33 Nutrition labelling ......................................................................................................... 34 Brand leaders ...................................................................................................................... 37 Implications for future NPD .................................................................................................. 37 Future forecasts ................................................................................................................... 38 Chapter 5 Food safety ............................................................................................................... 39 Introduction .......................................................................................................................... 39 Issue overview ..................................................................................................................... 39 Peanut scare in the US ........................................................................................................ 40 Implications for future NPD .................................................................................................. 42 Chapter 6 Evolving consumer demands: Focus on simplicity ............................................... 44 Introduction .......................................................................................................................... 44 Trend overview .................................................................................................................... 44 Manufacturers' steps towards the simplicity trend ........................................................ 45 Retailers' steps towards the simplicity trend ................................................................. 45 The simplicity trend in food and drink packaging .................................................................. 45 Brand leaders ...................................................................................................................... 46 Implications for future NPD .................................................................................................. 47 Evolving consumer demands and your marketing strategy ................................................... 47
Page vi List of figures 2009 All content copyright Aroq Ltd. All rights reserved. List of figures Figure 1: Pudding Lane in Australia has invested in reducing its carbon footprint to beat the food miles issue ............................................................................................................. 16
Page vii List of tables 2009 All content copyright Aroq Ltd. All rights reserved. List of tables Table 1: Diet-related food and drink market value forecasts, 2008-2014 (US$bn and %) ............. 38 Table 2: Drivers of brand simplicity .............................................................................................. 44
Page 1 Chapter 1 Introduction 2009 All content copyright Aroq Ltd. All rights reserved. Chapter 1 Introduction Report introduction This market research report explores the global food and drink market in today's challenging climate with analysis of trends and conditions expected to influence sales value and volume growth over the next five years.
Inevitably, the global economic downturn that made an impact in 2008 is covered in the report. The credit crunch/recession will continue to rage in many countries throughout 2009, and is expected to influence consumer purchasing habits, food and drink sales and innovation over the next 12 to 18 months at least.
Global branding in the food and drinks industry has never been more challenging than it is today. Manufacturers are accustomed to working in a fast-moving consumer goods industry but recently the pace of change has altered and now varies widely between sectors and countries/regions.
In many established Western food and drink markets, competitiveness has risen in line with falling margins (the latter being a result of market saturation and rising raw material costs).
Retailers provide intense competition to brands with private-label ranges offering the best of both worlds: from economy ranges to premium products. Appealing to quality concerns, the premium offerings compete directly with brands in terms of value and flavour appeal. The economy/discount ranges, meanwhile, are proving invaluable during times of financial difficulty (the role of private label is considered in Chapter 3).
Businesses are now forced to re-consider their growth strategies in the face of internal and external factors to deliver on consumer expectations. Consumer demands are evolving (Chapter 7) and manufacturers must re-formulate strategies to deliver on these demands.
Over the next five years, consumers will become more marketing-savvy, wise to, and sometimes increasingly sceptical of the branding and advertising techniques employed by the food and drink industry (alongside other FMCG Page 2 Chapter 1 Introduction 2009 All content copyright Aroq Ltd. All rights reserved. sectors). Consumers provide instant feedback on a product they do not like by not purchasing again, but they can also spread their dislike or disappointment via the myriad online forums and websites encouraging product reviews.
Innovation will take on a different perspective over the next five years, as companies initially scale back investment in line extensions to only focus on key launches. The standard NPD strategy will become a lot more selective and less 'risky'. Once the economy starts to recover, brand owners will need to be ready to pick up on market opportunities and develop them to their advantage. According to the Oxford Research Agency, care and consideration needs to be taken in the NPD approach a company follows. It states: "In NPD, less is less and more is more".
2009 will be an exciting year for food and drink, as new opportunities for better products and ideas present themselves. With pressure on budgets, different NPD strategies are being considered.
New research from the Oxford Research Agency shows that there are many reasons for failure from internal issues (capacity restraints, sourcing issues, packaging issues, lack of distribution) to external issues (competitor reaction, price and own-label reaction damaging sales).
The company's analysis shows that the potentially bigger wins, with higher volume and value predicted, tend also to be the riskier launches with lower success rates. High-volume opportunities, especially in new categories to the client, have a greater tendency to fail. They generally need a lot of support, consumer education and trial, and if these do not cut through, the products are reviewed out of store quickly. In some categories, brands have less than six weeks to make an impression. It is important, therefore, to balance higher risk NPD with the smaller but lower risk opportunities.
This report considers food and drink NPD and other vital branding, marketing and sales strategies in the context of the following challenges, issues and trends expected to influence over the next five years: 1. Climate change 2. Global economic downturn 3. Obesity and diet-related illnesses 4. Food safety and consumer trust 5. Evolving consumer demands influencing NPD: the simplicity trend Page 3 Chapter 1 Introduction 2009 All content copyright Aroq Ltd. All rights reserved. Report methodology The author of this report, Helen Lewis, has eight years' experience of researching, writing, and analysing trends and developments in the global food and drinks market. During this time, she has developed an extensive contacts list of industry experts and researchers. Helen conducted a programme of secondary research specifically for this report, and just-food has analysed numerous data sources, industry reports, corporate annual reports and company literature. Also, primary research was conducted in the form of one- to-one telephone and email interviews with professionals working within the industry. These research techniques were combined to enable just-food to make informed market estimates, trend predictions and forecasts to 2014.
Aims of the report The primary objective of this report is to provide a snapshot of the current issues, trends and challenges in the global food and drink market. Investigation of the current market leads to forecasts and predictions for trends, challenges and influences on the horizon to 2014 based on primary and secondary research.
The report analyses growth strategies implemented by multinationals and smaller players that can be used as a starting point for future strategy development. NPD in key markets including Europe, North America and Asia is investigated to provide insight into competitor activity, best-practice growth strategies and potential opportunities for innovation. just-food has analysed a selection of the major challenges/issues and trends in order to better understand the future direction of the food and drink market.
About the author Helen Lewis, a fully qualified journalist and PR, is the author of numerous just- food and just-drinks reports and briefings published over the past five years on subjects including Branded foods in BRICM (Brazil, Russia, India, China, Mexico) forecasts to 2013 and Globalisation of the food retail industry forecasts to 2013.
Helen's interest in the food and drink industry developed during her time as head of publishing at Reuters Business Insight between 2001 and 2004. In 2005, Helen established food&drink towers (www.foodanddrinktowers.com), Page 4 Chapter 1 Introduction 2009 All content copyright Aroq Ltd. All rights reserved. an online media resource specialising in the creation of a communications network for food and drink companies, journalists and public relations specialists. Helen also works as a consultant on NPD, marketing and PR for food and drink SMEs, and writes for a number of trade publications such as The Grocer and Multiple Buyer & Retailer.
Page 5 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. Chapter 2 Climate change (food miles, carbon footprints, going local) Introduction to 'environmentaI' terms used in this chapter Carbon footprint the total amount of carbon dioxide (CO 2 ) and other greenhouse gases (GHGs) that are emitted over the full life cycle of a product or service. Carbon footprints are attributed to individual companies, products and services, and also to people. It is typically expressed as grams of CO 2
(other GHG are allocated a CO 2 equivalent). Life cycle assessment (LCA) is one of the established calculation methods, which has been standardised by the International Organisation for Standardisation.
Carbon neutral equates to zero carbon emissions, i.e. a neutral carbon footprint. This is achieved by reducing/eliminating carbon emissions, balancing the burning of fossil fuels with renewable energy, and offsetting unavoidable carbon emissions.
Carbon offsetting there are many ways of offsetting GHG emissions, such as carbon trading schemes, which allow companies with higher emissions to purchase 'credits' from lower emitting or carbon-neutral companies. Legal bodies regulate these schemes, although some voluntary, non-regulated carbon-offsetting schemes are emerging. Planting trees was one of the first ways of offsetting carbon emissions.
Climate change the term refers to changes in the modern climate, which according to the Intergovernmental Panel on Climate Change (IPCC) are 90- 95% likely to have been in part caused by human activity.
Food miles the distance travelled from the origin of the food/drink to the consumer. t is sometimes referred to as the journey from 'field to fork'. There is a growing focus on how the food has travelled and not just the distance, i.e. by road, by rail, by sea or by air. While this has been an important way or raising consumer awareness of the environmental issue, the shelf-life of this buzzword has arguably expired. There is a growing understanding that food Page 6 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. miles are just part of the overall issue. Carbon footprint is increasingly regarded as a more accurate and encompassing way of assessing a product's environmental impact.
Sustainability from an environmental perspective this refers to the potential longevity of human ecological systems such as the climate and agriculture.
Sustainable development the development of economic systems that could last indefinitely.
Issue overview By 2050 the global population could reach more than 9bn compared to the world's 6.7bn inhabitants in 2008. A growing target market may seem like a good thing for a brand's future, but it's far from good news for our environment. Greater use of fossil fuel-based energy, increased waste for landfills, and depleting natural resources will result from the increased number of people per mile.
A 700-page report by economist Sir Nicholas Stern, published by the UK government in 2006, stated: "If we don't act, the overall costs and risks of climate change will be equivalent to losing at least 5% of global GDP each year, now and forever. If a wider range of risks and impacts is taken into account, the estimates of damage could rise to 20% of GDP or more."
The report also stated that taking immediate action would cost just 1% of global GDP. The IPCC based in Geneva believes that by the middle of the next century emissions would need to be reduced by 60-80% in industrialised countries. The Fourth Assessment Report (AR4) was completed by the IPCC in early 2007. The assessment concluded that world temperatures could rise by 1.1-6.4 C (2.0-11.5 F) during the 21st century and that sea levels will probably rise by 18-59cm (7.08-23.22 inches).
Food miles 'Food miles' was a poignant catchphrase in the food and drink industry three or four years ago, but in 2009 consumers perceive the environment as a more far-reaching issue. Food miles are a part of, but not the whole problem.
Page 7 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. Two in five consumers in the UK believed that producers and supermarkets should provide more details about food miles on the products they sell, according to research published by Mintel in June 2007. The survey also found that one in five Britons (19%) at the time tried to avoid products with high food miles by looking at where the products were grown. More than half (54%) said there was not enough locally-produced food available in the store where they regularly shop, while 53% believed that retailers needed to do more to develop and promote UK production to reduce global sourcing. A similar consumer trend was apparent in the US, where a Zogby Interactive poll published in early 2007 found that 88% of Americans wanted retail foods to be labelled with country of origin details.
Research into the contribution of food miles in the overall carbon footprint equation is ongoing and it is proving to be a highly complex issue. A study by the University of Exeter (UK) and published in the journal Food Policy 1 has found that shopping locally may not be as good for the environment as having food delivered. The research group compared trips to a local farm shop with deliveries made by companies that distribute organic vegetable boxes to their customers. It also considered the carbon emissions produced by cold storage, packing and the transportation of goods to a regional 'hub'. The researchers calculated the total carbon emission and found that if the average car journey made to a farm shop is a round-trip of more than 6.7km, then home delivery was a better option even if the competing farm shop used no lighting, heating or chilling. While a delivery van will travel up to 360km to deliver an organic vegetable box, this trip will cover a large number of addresses so the carbon emissions per customer is much lower.
David Coley from the Centre for Energy and the Environment at the University of Exeter, lead author on the study, said: "People are becoming familiar with the phrase 'food miles', but don't have a very clear understanding of what it means. We need to look more thoroughly at the many factors that lie behind putting food on our tables, before we can say what is better or worse for the environment.
1 Coley et al. 'Local food, food miles and carbon emissions: A comparison of farm shop and mass distribution approaches'. Food Policy, 2008; DOI: 10.1016/j.foodpol.2008.11.001 Page 8 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. "Rather than focus on food miles, it would be more meaningful to look at the carbon emissions behind each food item. While the concept of food miles was useful in getting people to think about the issues around carbon emissions and food transport, it's time for a more sophisticated approach."
Carbon footprints Carbon footprints rather than food miles will be the environmental catchphrase with the most influence over the food and drink industry over the next five years. Manufacturers and retailers are taking steps to assess their carbon footprint, either internally or by outsourcing the research to companies offering methodologies such as Lifecycle Assessment (LCA). The major impact areas (processes that contribute the largest volume of GHG emissions) will vary by company and by product within a company's portfolio.
For many companies, the key impact areas are usually during the farming/production stage. Distribution (i.e. logistics, transport use) and disposal by the end-user can also be large impact areas. The carbon footprint does not just refer to one stage within the production process; in order to get a clear picture of a product's contribution to climate change, the entire life cycle of the product should be considered from field to fork to disposal.
PepsiCo recently worked with the UK's Carbon Trust to certify the carbon footprint of its Tropicana brand. The company said in January 2009 that a 64- ounce carton of Tropicana Pure Premium Orange Juice is responsible for an average 1.7kg of carbon emissions.
Neil Campbell, president of Tropicana in North America, said: "Tropicana will use these findings to further prioritise our efforts to reduce our overall carbon footprint. We will build on our already robust sustainability initiatives to further reduce our carbon footprint in the coming years."
The aim of identifying a carbon footprint is to quantify the product's environmental impact and then reduce emissions thereby reducing and eventually eliminating the carbon footprint altogether. However, there are criticisms of the system as big-budget companies are paying to offset their emissions rather than actively lowering them through changes to the production process/supply chain.
Page 9 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. Offsetting through the planting of trees on a basic level, or by purchasing carbon credits at a more complex level, can help to minimise a company's/product's carbon footprint, but it can also be seen as another way of easing the collective conscience rather than contributing any real value.
Companies such as Aurora, a private-label organic dairy company based in the US, are promoting the fact they plan to measure and then reduce their carbon footprint (the story makes for an excellent corporate social responsibility media message). Aurora has chosen to create its own measurement scheme and conduct the research in-house without relying on standards used by other companies such as The Carbon Trust's assessment. While this is undoubtedly a worthwhile exercise, the different routes to calculating carbon footprints could end up causing more confusion in the industry, particularly if they provide a wide range of different results for the same product.
The company has developed its own scheme in conjunction with the University of Michigan, and funded by the Colorado-based Aurora Organic Dairy Foundation. The foundation's first grant of US$320,000 will be used to conduct lifecycle and sustainability research at Aurora Organic Dairy's facilities, including its High Plains organic dairy farm in Colorado and its Coldwater organic dairy farm in Texas.
The research initially focused on developing an energy and carbon footprint model in January 2009, creating a baseline against which Aurora Organic can make improvements in its sustainability performance. The study will identify those processes that contribute the greatest environmental impacts, focused primarily on total energy consumption and carbon emissions.
Carbon labelling Carbon labelling is still a niche concept but it is appearing on a gradually rising number of food and drink products, particularly in the UK, where the Carbon Trust is storming ahead with its labelling system. The aim of the carbon label is to encourage consumers to count 'carbon emissions' as well as calories pushing the environmental issue further into the marketing domain.
Outside of the food and drink industry, fashion is also showing an interest in carbon labelling. In the US, for example, Timberland added a carbon label on Page 10 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. the bottom of two products in its footwear range: a wool-lined leather clog and a grey fabric sneaker in 2006. The clog is the more environmentally-friendly option of the two emitting 66lbs of GHG for its production versus 88lbs for the sneaker/trainer. Timberland operates a ranking system for its shoes from 0 (less than 5.5lbs of GHG emitted) to 10 (220lbs or more emitted). The information is detailed in marketing materials in the stores, on shoe tags, and in the shoeboxes. Timberland now puts labels measuring eco-friendliness on the boxes for all of its products and has a solar-powered distribution centre in California.
The launch of the carbon reduction label in the UK in 2006 (developed by the Carbon Trust and the Edinburgh Centre for Carbon Management) saw big brands Innocent, Walkers and Boots signing up for the trial ahead of the crowd. Research by the Carbon Trust in 2006 showed that there was a demand for more information on packs: 66% of people wanted to know the carbon footprint of products, and two thirds were more likely to buy from a business with a low carbon footprint.
The logo was first seen on Walkers Cheese and Onion crisps, which was Walkers' best selling variant in March 2007. Signing up to the agreement means that if they fail to reduce their carbon footprint of the product carrying the label within two years, the label will be withdrawn. Boots introduced point- of-sale material with the label to accompany the launch of Botanics and Ingredients range shampoos with a reduced carbon footprint in July 2007. Innocent displays the logo for all smoothie recipes on its website. From January 2008, the smoothie company started to sell its entire range in 100%- recycled PET packaging.
When a company signs up to the 'reduce or lose' commitment, the Carbon Trust ensures that they have the appropriate management systems in place so that they are able to make good on their commitment. This includes the measurement system to quantify their greenhouse gas emissions and having a board member or senior executive responsible for achieving the reductions.
According to the Carbon Trust, the process of calculating a carbon footprint can take several months for the first product or service, but it is faster for subsequent products. Companies have to dissect numerous factors such as their electricity usage, their transport, heating, their use of materials, and any GHG emissions produced by processes in their manufacturing. The cost of the Page 11 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. process varies widely from one company to another, from several thousand pounds to GBP10,000 or more. The Trust estimates that most companies could trim at least 20% from their energy bills without major changes following the identification of key impact areas.
While the Carbon Trust is UK-based, its influence is starting to be felt in other parts of the world, namely the US. Based on a Carbon Trust assessment, 3.75lbs of CO 2 are emitted for each half-gallon carton of orange juice, which is, interestingly, 20% higher than the previous internal estimate by PepsiCo. The discrepancy primarily stemmed from under-estimating the beginning of the supply chain. The Carbon Trust found that growing the oranges accounted for a larger share about one-third than PepsiCo had expected, due to the production and application of fertiliser. PepsiCo responded to the higher results by agreeing to work with growers and researchers at the University of Florida to find ways to grow oranges using less carbon.
The company has agreed (January 2009) to post the results on its website but is yet to decide whether it will include the carbon footprint on its packaging. It would be one of the first beverage brands to do so in the US.
Challenges for the carbon label There are a number of challenges the carbon label must face: Running out of room for the expanding number of logos and labels is a concern for some companies, although one that clearly needs to be weighed up against consumer demand and the real purpose behind the debate mounting climate change concerns. Another concern is the reliance on assumed data, and there are fears that methodologies and means of presenting the findings (i.e. carbon labelling) will vary between companies, as has happened in the nutritional labelling arena. Educating consumers about what the label actually means will also be a laborious process. Gaining consumer trust, however, is the most challenging aspect of the label initiative. Encouraging consumers to consider the carbon label at the point of sale (and make comparisons with other products) and encouraging people to trust that the label is based on reliable and credible measurements are vital.
Page 12 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. Aware of this need to be more publically transparent, the Carbon Trust released its official standards for evaluating carbon sustainability in October 2008. Known as the 'Publicly Available Specification 2050', or PAS 2050, the online resource outlines carbon footprint reduction criteria and emissions standards that must be met by companies that receive Carbon Trust certification and labelling rights.
The PAS 2050 standard is based on a 100-year lifecycle assessment of greenhouse gas emissions for products. It was created by the British Standards nstitution (BS) and the UK's Department of Environment, Food, and Rural Affairs (DEFRA) following research on 75 product categories from 20 British companies including Tesco and Boots. The Department for Environmental, Food and Rural Affairs (DEFRA) also tested the PAS 2050 on 100 food products to assess their impact, from production through distribution.
The Carbon Trust has also developed a Code of Good Practices on GHG Emissions and Reductions Claims. The code is more marketing-friendly and aims to show businesses how to communicate their GHG emissions savings.
Brand leaders Tesco is the number one retailer in the UK and the third-biggest retailer in the world by sales. It is perhaps unsurprising then that the retailer has decided to adopt a series of 'green' strategies in the past three years.
Since the mid-1990s, Tesco has been investing in new markets overseas, seeking year-on-year growth and long-term returns for its shareholders. Tesco is currently operating more than 3,728 stores in 13 markets (China, the Czech Republic, Hungary, Ireland, Japan, Malaysia, Poland, Slovakia, South Korea, Thailand, Turkey, the UK and the US) and employs more than 440,000 people.
n 2006, Tesco opened its first 'green' store in Budapest, Hungary. The company has also opened a 'green' store in Slovakia that is built with wood, straw and wool. The first energy-saving Tesco in the Czech Republic opened for business in 2007 and reportedly uses 30% less energy than other stores. There are now more than 30 'green' stores (at the end of 2008) and the first of its kind opened in the UK in Manchester in January 2009. The store created 230 new jobs (according to Tesco the jobs went first to local people who had Page 13 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. been out of work or on benefits for six months or more) and at 52,000ft 2 has a 70% smaller carbon footprint than a standard store of the same size.
Energy-saving strategies include the lighting system, which is capable of dimming bulbs when it gets brighter outside. It also has a checkout packaging area made from recyclable plastic. Natural carbon dioxide gas is used to cool fridges rather than traditional fridge gases.
In April 2008, Tesco launched a trial carbon labelling scheme (still in place at the time of writing in February 2009) on 20 products including potatoes, orange juice, washing up liquid and light bulbs. The labels indicate how many grams of CO 2 are created in the production, packaging, distribution and disposal of the products.
Other retailers are keen to lead the way in terms of environmental action, placing pressure on suppliers to fall in line with the corporate stand. In the Chaoyang district of Beijing, China, Wal-Mart opened an eco store in October 2008. The 17,527m 2 outlet boasts LED and electromagnetic induction lights throughout, timers, dimmers and motion sensors for low-traffic areas, high- efficiency heating, ventilation and air conditioning (HVAC) systems, and a waste-water reclamation system.
The move by the biggest retailer in the world followed pressure from 23 NGOs including Friends of the Earth in 2007, which claimed in a report entitled Wal- Mart's sustainability initiative: A civil society critique that Wal-Mart was following an "inherently unsustainable" business model. "Wal-Mart can change to more efficient light bulbs, but that doesn't change its carbon footprint or the enormous social consequences of its globally unsustainable business model," said Ruben Garcia of the pressure group Global Exchange in November 2007 following Wal-Mart's publication of a series of environmental strategies.
In France, Casino announced in October 2007 that it would introduce carbon labelling on 3,000 of its private-label food products, which was a first among French supermarket chains. The colour coded labelling scheme was gradually introduced from the end of 2008 showing the amount of carbon dioxide emitted in the manufacturer of a product's packaging, the amount of packaging to be recycled, and the amount of CO 2 emitted in transporting the product in terms of truck kilometres.
Page 14 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. Casino employed consultancy company Bio Intelligence Service to develop a methodology to calculate the carbon footprint of each product and a feasibility study was carried out with a dozen suppliers covering 15 very different food products, including frozen fish, yoghurt, prepared salads, pizzas, juices, soups and eggs.
In Japan, a number of retailers are reportedly planning to introduce carbon footprint labelling (first reported in May 2008 by just-food.com). The idea was to trial the voluntary system on certain products before implementing on a wider scale from 2009.
Implications for future NPD Over the next five years (and beyond) more companies will be brought under the spotlight and encouraged to consider their environmental credentials. In the UK, the Government's Carbon Reduction Commitment is committed to reducing carbon emissions by 80% by 2050. This is an ambitious target that will mean more and more companies will be answerable to the reduction commitment. The emissions trading scheme will be mandatory for large non- energy intensive organisations from April 2010. It applies to organisations that have an annual electricity consumption of more than 6,000mW/h, so it will impact retail chains and large food manufacturers and suppliers. The aim is to cut carbon emissions by 1.2m tonnes each year to 2020. Financial incentives are in place to encourage organisations to jump on the bandwagon sooner rather than later.
As more and more companies are required to reduce emissions, those who fall below the annual electricity consumption levels will also be called to action. Consumers will become more aware of the proactive strategies being implemented by supermarket chains (who will undoubtedly communicate their efforts and achievements through advertising and marketing) and question what other food and drink companies are doing.
Manufacturers that are already being proactive in establishing their environmental credentials through a medium- to long-term reduction strategy will be well placed to market their success to retailers and consumers. Forward-thinking and strategic producers in Australia and New Zealand that export to Europe have been aware of the need to implement a series of hard- hitting reduction strategies to reduce/eliminate their carbon footprint. These Page 15 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. producers must fight against the negative food miles concept that could have a detrimental impact on their export sales. The global economic downturn has encouraged more and more consumers to amend their mindset regarding the value and quality of products (i.e. you get what you pay for); however, the environment continues to play a role in purchasing decisions for many people. In Australia, Pudding Lane, which produces hand-made puddings for Christmas and throughout the year, has recognised the need to invest in strategies that will reduce its carbon footprint and position the brand as an environmentally-friendly option for domestic and export sales.
In March 2009, a new pudding kitchen will open in Australia that has been specifically designed to significantly reduce the company's already low carbon footprint. While trebling production, the amount of natural gas used to fire the copper boilers will be halved as soon as production begins. The new kitchen is almost seven times larger than the original kitchen, which will enable Pudding Lane to meet growing consumer demand for its quality puddings. Michael Jameson, managing director at Pudding Lane, told just-food that the company will not be passing on the extra costs to its customers or modernising its traditional production method.
The family-run company shipped more than eight tonnes of puddings to the UK in 2008 and sold out before Christmas. Kevin Stubbs, co-director of Pudding Lane, told just-food: "We ran out of space in our current kitchen in 2007 as demand started to exceed supply. We have built the new premises from scratch to be stacked full of environmental measures, ensuring we are cutting as much carbon footprint as possible from our production process. We already took environmental concerns very seriously and this new kitchen enables us to go even further. Last year, we produced approximately 70 tonnes of puddings and we're looking at producing up to 200 tonnes each year in the new kitchen."
Page 16 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. Figure 1: Pudding Lane in Australia has invested in reducing its carbon footprint to beat the food miles issue
Source: Pudding Lane
Other environmental measures include: recycling water, doubling the insulation in the new cooling room and using only energy-efficient lighting. Pudding Lane's packaging is made from 100% recycled material and cloths are hand- stitched by a local Australian charity group called The House with No Steps. The only disposable part of the pudding-making process is a short piece of cotton twine used to tie the pudding cloth for cooking. Pudding Lane recycles 100% of any cardboard and paper packaging (i.e. flour bags, fruit and egg cartons) created in making the puddings. The company does not use any automated processes whatsoever; there are no production lines, no electric steam ovens, no plastic basins, plastic bowls or moulds to shape the puddings. The team also supports as many local producers/businesses as it can such as local bakeries (for fresh breadcrumbs) and free range egg suppliers.
Jameson added: "Pudding Lane is keen to expand the food mile debate in both Australia and the UK, so people can also consider the environmental impact of the entire product lifecycle from paddock to plate, rather than focusing solely on food miles. Food miles are, of course, a major issue but the method of Page 17 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. production and origin of ingredients are imperative factors that many companies appear to be overlooking, sending mixed messages to consumers."
The Australian Trade Commission's chief economist, Tim Harcourt, added: "Pudding Lane is taking a product from regional Australia and competing successfully in an incredibly competitive and saturated market. It is a pioneer who has really listened to what the UK market wants and provided a product with an unblemished and quality provenance. It is an innovator, at the forefront of minimising its carbon footprint, and using that as a marketing point of difference to a highly environmentally engaged UK customer. It's a model that many Australian businesses could learn from and with the growing concern in the UK and many European countries about food miles it's very important for businesses wanting to compete there to be able to articulate their sustainability position."
Whether consumers will continue to be as concerned about environmental (and other 'lifestyle' issues) during times of financial difficulty is an important question up for debate in the food and drink industry. An economic downturn usually encourages people to question the value and quality of the products they're spending their hard-earned money on. People can become more selective and fussy about food and drink purchasing. Premium brands can still flourish in times of a recession, although frequency of purchase may fall, people still like to treat themselves to a little indulgence from time to time. Maintaining control is important for consumers at a time when it can feel like everything else (unemployment levels, price of food, utility bills etc) is out of their hands.
So, what does this mean for ethical products such as Fairtrade and organic?
The situation in 2009 appears to be wavering with consumers who have already bought into the ethical concept continuing to purchase organic products, albeit less frequently or in smaller volumes than perhaps a year ago. For those who dipped in and out of the ethical food and drink range, or who usually added the occasional item to their shopping basket, are more likely to be trading down to cheaper products . The number of British shoppers who buy ethical food including Fairtrade and locally-sourced has increased since 2006 according to a survey in the Shopper Trends 2009 report published by the Institute of Grocery Distribution Page 18 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. (IGD) in February 2009. However, the number of consumers opting for organic products has fallen. Shoppers supporting high animal welfare standards had also increased between 2006 and 2008. Almost half of the people surveyed mentioned animal living conditions when asked about food production concerns, compared with 30% in 2006. Organic products were the only ethical food area where the number of shoppers had fallen. The IGD believes this swing towards other ethical options by more casual organic shoppers has had a knock-on effect on organic sales. The survey confirmed that shoppers are now more price-sensitive but that they are not relinquishing their ethical concerns.
The Soil Association insisted in February 2009 that although the recession had destabilised organic sales the impact had not been catastrophic. However, in August 2008, The Guardian published an article stating that organic food sales had fallen, following research collected by market research company TNS on behalf of the UK national newspaper. The data showed that the decline was most profound in eggs, but was also reported dairy, fruit and vegetables and chicken.
The article stated that some farmers were quitting organic production to cut costs and others appeared to be delaying meeting the standards necessary to enter the market leading to concerns that it could take longer to build up sales when demand recovers.
Climate change and your marketing strategy Key marketing messages implemented by food and drink businesses include: being green can save money; reduce food waste use leftovers to create new dishes; freeze and store unused ingredients; simplicity is key; ethical purchasing can heighten the sense of community that is important for many people during difficult times; buying more ethical/environmental products helps consumers to take back some control and responsibility.
During uncertain times, companies that are bold, proactive, quick to react and keen to invest in green strategies will perform better than those who choose to rest on their laurels and ride out the recession. The trick is to identify the gaps Page 19 Chapter 2 Climate change (food miles, carbon footprints, going local) 2009 All content copyright Aroq Ltd. All rights reserved. and opportunities in the market that the more reluctant brands are missing. Environmental messages have a powerful opportunity to enhance a brand's image and not just with a minority group of consumers as long as the messages are clear and understandable (waffle and jargon should be avoided at all costs!). The brand must communicate credible reasons as to why a shopper should make the purchase by addressing more than just price/value.
Page 20 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. Chapter 3 The global credit crunch Introduction The economic downturn has already made a far-reaching impact on the global food and drink industry and will continue to change the way consumers shop, manufacturers invest and retailers promote over the next two to three years. Forward-thinking functional companies are already planning for the recovery, as well as how to deal with the inevitable decrease in frequency of purchase of more premium products during the recession. Consumers are more likely to consume fewer higher-priced goods before trading down to cheaper products in general.
Issue overview No two recessions are the same so companies that are reviewing past activity and making direct comparisons, i.e. between the 1990s and now, will find it difficult to make assumptions. The organic food and drink market is steadfast in its opinion that consumers that have already bought into the concept and were previously purchasing organic produce on a regular basis will not reduce ethical consumption because of the recession (for as long as it is financially viable for them as a household/individual).
During a recession, it is more important than ever to monitor consumer behaviour and identify new strategies (in terms of consumption occasions, ingredients etc) to unlock opportunities. Brands that are empathetic to the situation consumers find themselves in during a recession (without being patronising!) will resonate with existing and potential customers more than those that continue with a 'business as usual' attitude during a recession.
Some companies are seriously struggling during the global economic downturn. In September 2008, Nestl in the UK withdrew its functional smoothie range, Boosted, just four months after its launch. Poor sales and a lack of supermarket listings reportedly forced the decision. The economic downturn has, according to Nestl, seen the smoothies category move into decline and consumers are switching to cheaper options such as chilled juice. According to Jon Walsh, Nestl UK's managing director of new business (in a Page 21 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. media statement released in September 2008), it was difficult to establish functionality the key point of difference in the market.
Lack of consumer confidence The fall in spending affecting many economies originates from heightened uncertainty. Households are deferring purchases and companies are postponing investments. Governments are being called upon to reduce uncertainty by putting strategies in place to boost the economy, but policy changes and political debate are having little positive impact on markets such as the UK (at the time of writing).
In Europe, consumer confidence appears to be fairly buoyant according to a survey conducted in December 2008. The survey of consumers in 13 European countries suggested that confidence hit a low in 2008 when oil prices were heading for the peak reached in July. The survey, conducted for the French consumer credit company Cetelem, was based on information from 10,000 people and showed a small drop in the percentage of people who expect to raise their spending this year. Italian consumer morale rose unexpectedly in January 2009, after three consecutive falls recorded in monthly surveys by research institute ISAE, which suggested that the fall in oil prices was the key influence.
It seems it all rather depends on which survey/company you consult. Business and consumer confidence in both the European Union and the eurozone fell to a new low in January, according to a monthly survey by the European Commission (29 January 2009). It fell by 1.5 points in the 16 nations that share the euro to 68.9 and by 3.3 points to 64.9 across the entire EU.
Confidence dropped sharply in Germany, Britain and Poland according to the report. Spain was the only EU country to buck the trend with people becoming more optimistic about the economy in January than in the previous month. The services and construction industries were less hopeful than the previous month, while retail confidence froze.
Elsewhere, consumer confidence is falling month on month. US consumer confidence fell to a new low in January 2009. The Case-Shiller house price index showed valuations were still falling at a record speed across the country. Another report by The Conference Board's research centre showed the Page 22 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. unemployment rate rising in all 50 states, reaching 10% in two Detroit and Rhode Island.
Regional economic prospects for 2009 The outlook for the global economy seems to get gloomier with every month that passes. The collapse of housing markets, which began with the US sub- prime mortgage sector in 2007 and duly spread to other countries, was faster and more damaging than predicted. Equity and financial markets were soon starting to feel the pinch. In early 2009, daily news stories of companies going into administration or making redundancies made depressing reading.
French business went into hibernation on 29 January 2009, as millions of workers reportedly stayed at home to avoid a nationwide public sector strike in protest at President Nicolas Sarkozy's handling of the global economic crisis. Industry lost millions of euros thanks to the unofficial public holiday. Unions had promised to make the President eat his words after he joked last summer that "these days, when there is a strike, nobody notices".
With unemployment in France rising to 2m, unions and left-wing opposition parties are urging the President to boost pay and welfare benefits after pledging a EUR26bn stimulus package aimed at helping industry.
The International Monetary Fund (IMF) predicted in January that the global economy will fall by 2.8% in 2009 with the UK experiencing a more damaging decline than the US, Western Europe or Japan because of the country's reliance on the financial sector. The US economy is predicted to fall by 1.6%, France by 1.9% and Germany by 2.5% according to the IMF. The average drop among advanced economies will be 2%.
The MF's World Economic Outlook, published at the end of January 2009, said the world economy would suffer its worst year since the Second World War, with growth coming "to a virtual halt".
The Institute of Fiscal Studies also warned in January 2009 that British taxpayers were facing a GBP20bn a year bill (tax rises and public spending cuts) to get the country's finances back on track, which is equivalent to GBP800 per household per year. Page 23 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. Fluctuating raw material prices Falling oil and (certain) raw material prices are expected to help ease the pressures on grocery prices over the next year; however, the threat from discount retailing, particularly in Europe, will have a knock-on effect on the mainstream grocery sector. "If you can't beat them, join them" may well become the ethos for retailers over the next year with discounting expected to make a huge impact.
Oil prices have fallen back to below US$50 following a peak at more than US$150 just a year ago. International dairy prices continued to fall in February 2009 (at the time of writing this report), although at a slower pace than previously recorded.
The world's biggest dairy exporter, New Zealand's Fonterra, reported in January that the average selling price for whole milk powder (WMP) was US$2,017 per tonne, down 9.3% on December 2008. Prices ranged from US$1,920 per tonne to US$2,140 per tonne. Spot prices rose 1.3% above those for the December trading event. The fall in dairy prices has been attributed to: the lag between supply and demand responses; the global financial crisis and recession.
Since July 2008, WMP prices have fallen 54%, within the range of decline for other dairy commodities. During the same period, globally-traded cheese, butter and casein prices have all fallen by between 45% and 55%.
However, in other categories, companies have already fallen foul of rising raw material costs: the damage has already been done for the likes of Ajinomoto, LDC and Lnnen Tehtaat: Ajinomoto: The Japanese food company posted a net loss of JPY4.8bn (US$4.8m), down from JPY28.5bn in the previous year. Rising raw material costs were blamed for the huge fall, despite the Japanese food company's efforts to extensively reduce costs and strengthen the business structure. LDC: The French poultry company reported a drop in half-year profits to 31 August 2008 due to falling domestic poultry consumption and rising raw material prices. The company reported net income of EUR16.8m, down from EUR21.8m a year earlier. The company said it Page 24 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. expected raw material prices to ease in the second half of its fiscal year. Lnnen Tehtaat: The Finnish food group issued a profit warning in December 2008 due to a downturn in its fish products and vegetable oil divisions. Profits were hit in Sweden and Norway, due to higher raw material prices.
Brand leaders Big brands such as Innocent Smoothies have quickly adopted a number of strategies (at the end of 2008 and early in 2009) to ride out the economic downturn. Such successful companies are in a strong branding, marketing and financial position to cope with a different economic climate. Smaller and start- up companies are able to keep in touch with the grassroots (wholesalers, consumers and retailers) but they are in a weaker financial position to adopt new strategies such as increased promotional activity.
Smoothies have been one of the drinks products worst hit by the UK's slide into recession. Innocent, which is the market leader, told just-drinks.com in September 2008 that like-for-like sales had fallen by around 20% in value during the previous six months.
A spokesperson told just-drinks.com in January 2009 that the company's smoothie market share had bounced back to around 70%, the same as in March 2008, after fending off increased competition.
The company introduced 'Veg Pots' in September 2008, marking a completely new venture into the food sector, having built up a reputation as a soft drinks brand. The new range launched in September 2008, at a time when smoothie sales were facing a decline.
Each pot contains vegetables, pulses, wholegrains and sauce providing three portions of vegetables in each pot. With no colourings, flavourings or artificial additives, there are five variants available in major multiples in the UK: Moroccan Squash Tagine, Tuscan Bean Stew, Pea & Broccoli Rice, Thai Coconut Curry, and Sweet Potato Chilli.
Page 25 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. Private label More consumers are switching from branded goods to discount private-label products, particularly in certain categories, to cut back on the weekly food shopping bill.
During times of recession, consumers are likely to stick to the same familiar brands and products, according to research by Mintel. Brands that have developed customer loyalty and trust will fare better in the recession as consumers become wary of unfamiliar products.
People will trade down to budget-friendly products to save money, which will boost private-label volume sales over the next year. Consumers will continue to occasionally spend more on affordable luxuries as treats and rewards for not going out to restaurants and bars as much as they previously have done. This means it will be the middle-ground market that will feel the biggest squeeze over the next two years. Brands will increasingly choose to position themselves in one of two ways: as the budget-friendly option, or as the affordable indulgence/alternative to going out.
Demand for private-label products has provided a boost to brand owners who also choose to produce retailer brands. In Spain, for example, chocolate manufacturer Natra reported elevated profits in the first nine months of 2008 to EUR5.1m. The company cited growing demand for private-label products as the primary driver behind the 46.7% growth. Natra said its business of supplying retailer-brand products, success in passing through rising raw material costs, plus the 'defensive' nature of the chocolate sector, which traditionally sees sales rise in a downturn, had all boosted its cocoa and chocolate division. On a group-wide basis, Natra said consolidated sales were up 25.1% to EUR336.1m.
Retailers are increasing investment in private label to appeal to cost-conscious consumers during the recession. In Netherlands, Super de Boer, the second- biggest retailer in the country, confirmed that it will continue to focus on pricing and promotions in 2009 including the enhancement of its private-label range, store refurbishments and the closure of loss-making outlets.
In the UK, online retailer Ocado launched a 21-strong private label Everyday range of 'shopping basket staples' at lower prices than Waitrose private-label Page 26 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. equivalents in December 2008. Waitrose and Ocado have built up a reputation as more premium alternatives to the major multiples such as Asda and Tesco.
"In March we were quick to spot the early signs of recession introducing Tesco Price Match on branded goods to give increasingly cost-conscious shoppers improved value," said Jason Gissing, co-founder of Ocado. "Our new Everyday range improves that value further still, providing customers with greater choice and control when shopping with us. It's all about making the online shopping experience even more varied and convenient."
Despite the recession, the future forecast for food is not all doom and gloom over the next few years. Food will be one of the fastest-growing retail sectors in the UK in 2009, according to a survey by Verdict in January 2009.
The food and grocery sector will grow by a predicted 3.1% in 2009, against a 0.6% decline across the retail market as a whole. "Inflation driving higher prices, the fact food is an essential purchase and more consumers eating at home, have all boded well for the market," said Matthew Piner, an analyst at Verdict. "Moreover, food is the one area in which shoppers are likely to continue permitting themselves the occasional, more expensive 'treat'."
At the start of 2009, amidst the endless stories of redundancies and strike action in UK industry, the retail market made more positive headlines. Asda announced plans to create around 7,000 new jobs by the end of the year. Sainsbury's will create a further 2,000 jobs in the next year and Morrisons is to create 5,000 new jobs, as part of its target of increasing selling space by 1m ft 2
over three years. Tesco is also planning to create up to 10,000 positions.
Implications for future NPD Building and maintaining customer loyalty trust will be imperative to brand success in the recession. Kellogg launched its quality campaign in November 2008 to discourage consumers from trading down to private-label versions of its key products such as Corn Flakes. The advertising campaign, valued at GBP11.4m, ran from mid-November to January 2009 and focused on the quality and value of its branded Corn Flakes. The signature of the cereal company's founder, WK Kellogg, was shown in the advert beside the strapline, 'none genuine without this signature', which was first used 100 years ago to differentiate the brand from its competitors. Page 27 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. "Our research tells us that 41% of people actually claim to have eaten more cereal in the past six months," said Kellogg's UK head of sales, Mike Taylor. "The opportunity for growth in the category remains solid as consumers turn away from more expensive breakfast additions like smoothies.
"We know in a time of recession, people turn to brands which offer consistent reassurance, backed by a strong pedigree. That's why our heritage features so strongly in this activity."
Promotional activity will also be prevalent over the next two years to boost consumer spending. UK shop price inflation rose 1.1% in January 2009 according to the BRC Nielsen Shop Price Index, up from 0.5% in December. Food inflation was also up in January, rising to 7.5% compared to 6.2% in December.
Promotional activity by retailers in December temporarily reversed the trend for decelerating inflation (which had been witnessed since the summer 2008). BRC director general Stephen Robertson said: "Retailers' margins are taking a hammering as they hold down prices to encourage hard-up customers. But the effects of the weak pound are starting to filter through to the costs of imports, contributing to pushing up the prices of some food products. In particular the fall in sterling has increased overseas demand for UK beef and pushed up the price of some imported commodities."
Worldwide economic expectations for 2009
Africa and Middle East This region is not expected to suffer from the global economic downturn in the same way as Europe and North America. Gulf states, for example, have managed to accumulate huge budget surpluses which will allow them to absorb losses in 2009. South Africa is the country most likely to succumb to the global economic crisis.
Asia Pacific and Australasia Analysts do not expect many of Asia's developing economies to fall into recession in 2009 although, of course, there will be an inevitable economic slump thanks to global market conditions. Page 28 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. The IMF forecasts economic growth in developing Asia will be around 5% in 2009. Countries likely to be hardest hit by the global economic downturn are India, Pakistan and Taiwan. Japan and New Zealand entered recession in 2008. Australia is expected to weather the storm better than in New Zealand during 2009. Most job creation in 2008 came from South Asia, Southeast Asia, and East Asia according to the ILO. The three regions accounted for more than half the new jobs (57%) created during 2008. East Asia boasted the lowest unemployment rate in the world at 3.8% in 2008.
Eastern Europe A significant economic slowdown has been predicted in Central and Eastern Europe during 2009. Central and Southeast Europe, as well as the former Soviet Union countries, ended 2008 with a jobless rate of 8.8% according to the International Labour Organisation (ILO). Following months of denial by the Polish government in 2008, in late January 2009, Prime Minister Donald Tusk acknowledged that Poland "will not be an island resistant to trends outside its borders". The Prime Minister announced a budget-saving plan for 2009 to cover a likely shortfall in state revenues.
Latin America Corporate and government borrowing is rising and investment is slowing. There will be a drop in exports, which will lead to a drop in the region's economic growth in 2009. The IMF predicts regional GDP to rise by 2.5% in 2009 from 4.5% in 2008. The falling price of oil will have an adverse impact on countries such as Brazil. North America Economists predict that real GDP in the US will decline by 0.7% in 2009. Canada is unlikely to escape recession with analysts forecasting a -0.4% decline in the economy for 2009. Page 29 Chapter 3 The global credit crunch 2009 All content copyright Aroq Ltd. All rights reserved. The Canadian economy lost 71,000 jobs in November 2008, which was the biggest recorded fall in 25 years. The unemployment rate rose 0.1% to 6.3% in the month.
Western Europe The UK and Germany have been pinpointed to experience some of the worst effects of the recession this year: the UK because of its reliance on the financial market and its housing downturn, and Germany because it is the world's largest exporter and vulnerable to the downturn in other countries. n December 2008, the EU agreed on a 'stimulus plan', which is hoped to provide a degree of damage limitation in 2009. Countries in the EU had to waive existing requirements for fiscal discipline in its stability and growth pact until the emergency is deemed to have passed. The plan is valued at EUR200m. Page 30 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. Chapter 4 Obesity and diet-related illness Introduction Obesity and morbid obesity are measured using the body mass index (BMI). Obesity defined as a person having a BMI of 30-39 and morbid obesity is 40- 50. Although some obese people are relatively healthy with no major complications such as diabetes, most obese and morbidly obese people also experience serious medical conditions.
The US morbid obesity rate is growing much faster than the obesity rate according to a study by the non-profit institution RAND. From 2000 to 2005, RAND economist Roland Sturm found that the US obesity rate increased by 24%. The number of people with a BMI over 40 grew twice as fast. The number of people with a BMI over 50 grew three times as fast.
Worldwide, the World Health Organisation (WHO) estimates that there are currently 1.6bn overweight adults, and at least 400m of them are classified as obese. The WHO predicts that by 2015, approximately 2.3bn adults will be overweight with more than 700m classed as obese.
Rates of obesity vary among different demographic/ethnic groups and on a country-by-country basis. The WHO estimates that the average adult BMI levels in Africa and Asia are 22-23, while the average is 25-27 in North America, Europe, parts of Latin America, North Africa and certain Pacific countries.
The US has previously been known as the most overweight nation in the world, but in October 2008, a report found that it had been outstripped by a shock contender: Australia. The comprehensive obesity study indicated that 26% of adult Australians almost 4m are now obese, 1m more than previously identified in the AusDiab study in 1999. The report, entitled Australia's Future Fat Bomb, was published in time for the Federal government's obesity inquiry. t showed the results of height and weight checks of 14,000 adult Australians nationwide. The report found that 9m adults have a BMI over 25, making them overweight or obese, an increase from 7m. Page 31 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. 4m are obese, up from 3m. Middle-aged Australians are most likely to be obese with seven out of ten men and six out of ten women aged 45- to 64- years-old now registering a BMI of 25 or more. The report called for a national weight loss strategy similar to smoking and skin cancer campaigns, including subsidising gym memberships and personal training sessions.
Childhood obesity: the ticking time bomb Childhood obesity is a huge problem with one third of children expected to be obese by 2012 in Europe. Some 35% of children will fall into the obese category according to research by Datamonitor published in July 2008. Above- average consumption of energy-dense indulgent food and drinks are blamed for this rise, along with a lack of exercise and an over-reliance on cars to travel to out-of-town leisure and retail parks. In the UK, it is estimated that 37.5% of five- to 13-year-olds will be overweight or obese, equating to 2.3m children, by 2012. In Italy and Spain, the Mediterranean diet is being replaced by fast processed food, prompting a rise to 47.5% and 45.3% respectively in the number of obese children by 2012. In the US, more than 40% of children aged five- to 13-years-old will be classified as overweight or obese.
The food and drink industry is repeatedly called into question when the issue of obesity arises. Manufacturers have been encouraged to reformulate and reposition products that are regarded as unhealthy. Many companies have responded to the rising obesity levels by reducing salt, sugar and saturated/trans fat content. This chapter considers recent moves by the food and drink industry, government interventions, and industry-wide strategies that are likely to become more commonplace over the next five years in relation to diet-related illness and obesity.
Issue overview
Government intervention Globally, governments have invested in public campaigns with the aim of increasing awareness and understanding of healthy eating. The cost of these campaigns is negligible compared to the huge cost of obesity and diet-related illness on public health services. The UK has pioneered a number of campaigns in recent years; the latest (February 2009) targets saturated fat. The Food Standards Agency launched a campaign including television and Page 32 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. print advertising to encourage consumers to eat less saturated fat with the aim of reducing the number of deaths from heart disease and strokes.
According to the FSA, UK consumers eat on average 20% more saturated fat than the recommended maximum level. The FSA recommends eating leaner meat, less cheese and choosing lower-fat milk and healthier snacks, while cutting down on cakes and biscuits.
The Food and Drink Federation was, as always, quick to defend the efforts of producers to date. A spokesperson said: "Changing the recipes of much-loved British brands so that they are lower in saturated fat is a complex task, as it needs to be done in a way that does not impact functionality, quality or price. But our members have been rising to this particular challenge for a number of years and are now leading the world when it comes to the reformulation of popular products."
At the end of 2008, the UK government introduced its Change4Life anti-obesity programme, including a number of partnerships and initiatives aimed at generally reducing obesity levels across the country. From an industry perspective, such initiatives provide brands with the chance to show off their healthier credentials. After the huge investment and hassle of reformulating a product, re-branding can be an additional and costly expense that can be overlooked. Consumers may actually be oblivious to the recipe changes that make their favourite product more 'healthy indulgent' than indulgent; however, campaigns such as this help to boost general awareness and encourage people to question the ingredients of their staple purchases.
The Change4Life initiative is focused around a multi-stranded programme with business involvement vital to its long-term success. The Government recognises the need to engage with businesses rather than go it alone, as has been the case for previous public health campaigns. The Business4Life coalition is a key part of the initiative. It is a group of some 33 food companies, retailers and media firms brought together under the auspices of the Advertising Association. Business4Life will contribute some GBP200m worth of advertising to the campaign. Meanwhile, individual food companies are also getting involved. Kellogg is supporting the Breakfast4Life push, while PepsiCo is backing Play4Life. The initiative is also linked to the convenience store sector where impulse purchases are often high in calories, saturated fat and Page 33 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. sugar for quick and easy energy refuelling to increase the number of c-stores in deprived areas offering fresh fruit and vegetables.
Food and drink brands will be able to use the Change4Life logo and jump on the bandwagon by engaging in branding relating to the initiative; however, the Department of Health asserts that there are strict entry requirements and that activity will be monitored to make sure it does not become over-used. All companies must commit to publicly supporting the aims of the campaign; to carry messaging relating to diet and activity; to contribute to behavioural change; to undertake incremental activity; and to use the Change4Life branding in certain specified ways.
While activities are occurring on a country-by-country basis, Europe-wide anti- obesity programmes are also being developed. The European Parliament confirmed support in September 2008 for a comprehensive plan to tackle childhood obesity in particular. The Parliament backed the introduction of an EU law that will insist upon easily-understood front-of-pack nutritional labelling, helping children (and parents/gatekeepers) to make wise dietary choices. MEPs also supported framing an EU regulation that would introduce restrictions on commercials for unhealthy food that specifically target children. The parliament also agreed to an EU-wide ban on artificial trans-fatty acids, and called for a lowering of European VAT rates on fruit and vegetables.
In July 2008, the European Commission proposed a voluntary EU-wide scheme to provide free fruit, milk and vegetables to school children: the proposal has since been approved (in November 2008). Starting in the 2009/2010 school year, the free distribution scheme for children aged six- to ten-years-old will total EUR90m of EU funding annually. This money will be matched by national and private funds in the member states choosing to adopt the programme.
Fat tax The 'fat tax' has been controversially debated in many countries around the world for years but, unsurprisingly, never manages to make it into the regulatory system. The implementation of a 'fat tax' would be extremely polemic and complex.
In 2004, the UK government was urged once again to consider a tax on foods such as cakes and biscuits. According to an article in The Times newspaper in Page 34 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. February 2004, the "signal to society" was necessary following numbers pointing to a sharp rise in the number of obese Brits in the previous 20 years. However, the government has never committed to such a tax.
The following are a selection of arguments against a 'fat tax': it would hit lower income families who are known to spend a higher proportion of their household income on food and drink; government would be seen as patronising and dictating to the public; the idea of a 'nanny state' is generally frowned upon in democratic society; the concept lacks any kind of coherence or structure and would be incredibly difficult to implement and monitor.
More recently, the idea of a 'fat tax' has been challenged and discarded in France and the US. In October 2008, French Health Minister Roselyne Bachelot said the government would not vary the rate of value-added tax (VAT) on foods based on their nutritional quality. As one of 80 measures considered in a parliamentary report on obesity, the step was rejected but the idea of reducing VAT on fruit and vegetables from 5.5% to 2.2% was seen as a more positive idea but one that was not being currently considered.
In the US, New Yorkers opposed a plan put forward by Governor David Paterson to introduce a 'fat tax' on regular soft drinks. The independent survey by Quinnipiac University published in January 2009 found that 64% disagreed with the tax versus 32% of supporters. Paterson believes that brands such as Coca-Cola and Pepsi would be hit by an 18% sales tax if the proposal was agreed. He added that a tax could save the health service US$539m annually by 2010-2011.
Nutrition labelling Nutrition labelling is yet another controversial subject and one that divides the industry, governments and consumers on a regional basis. Nutritional labelling is now not only an issue for discussion within the retail market but also the foodservice industry. States, cities, and counties in the US are beginning to ratify their own food laws, including bans on trans fat in restaurant foods and nutrition labelling of restaurant foods. McDonald's first introduced on-pack nutrition information to its products in Italy in 2006 during the Winter Olympics in Torino. The labelling has since been adopted in other countries including the UK alongside the website www.makeupyourownmind.co.uk that Page 35 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. addresses a number of issues brought forward by the media (such as qualifications for staff, quality of meat and nutritional value of children's Happy Meals).
In New York, those restaurants that are part of a chain of 15-plus outlets are required to publish calories on menus and menu boards. Jumping ahead of regulation, KFC, Taco Bell, Pizza Hut, Long John Silver's and A&W (all owned by Yum! Brands Inc.) have committed to publishing calorie data by 2011. Critics argue the regulation violates the First Amendment; however, the federal appeals court in New York rejected this claim in February 2009 (the rule was introduced in the city in July 2008). The calorie rule, the court wrote, "mandates a simple factual disclosure of caloric information and is reasonably related to New York City's goals of combating obesity".
The court pointed to research showing the difficulties consumers have assessing the calorie count of many foods: "A smoked turkey sandwich at Chili's contains 930 calories, more than a sirloin steak, which contains 540. Two jelly-filled doughnuts at Dunkin' Donuts have fewer calories than a sesame bagel with cream cheese."
According to the New York State Restaurant Association, which represents 7,000 foodservice establishments, sales have fallen at most restaurants since the calorie count regulation was introduced (however, the recession is inevitably a major cause of this decline).
A similar regulation was implemented in February 2009 in King County, which includes Seattle. California will require restaurant chains to post caloric information by 2010, but they will be able to provide the information on pre- printed brochures or menus until 2011, when the listings will have to be on their menus. A stricter regulation was passed in Philadelphia where chains will be required to show the calorie count as well as the amount of saturated fat, trans fat, carbohydrates and sodium in meals from the beginning of 2010.
In the retail sector, a lack of coherent direction on a regional/country-wide basis has prompted a raft of different nutrition labelling systems from retailers and brand owners. In Europe, the voluntary Guideline Daily Amounts (GDA) labelling system is being/has been adopted by numerous big name brands.
Page 36 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. However, the range of different labels is apparently not causing as much confusion for consumers at the point of sale as may have been anticipated. A survey by the European Food Information Council (EUFIC) published in February 2009 found that only 18% of European consumers check processed foods for nutrition. The study also showed that many consumers are aware of schemes such as the traffic light system but that they are open to "some misinterpretation", with 73% of people believing that a 'red' light indicated they should avoid eating a product.
The study, which questioned 17,300 people in France, Germany, Hungary, Poland, Sweden and the UK, in supermarkets and at home, found that people spend an average of 30 seconds selecting a product (UK lowest: 25 seconds per product, and Hungary highest: 47 seconds per product). In comparison to previous studies, the amount of time has actually increased.
"While there are several nutrition labelling schemes across Europe, our findings show that people recognise them and generally know how to use them to make informed nutrition choices," said Professor Klaus Grunert of the University of Aarhus, Denmark, who conducted the study. "Nutrition labelling should be seen as a key element in a rounded public health strategy."
Sweden, which uses a keyhole logo to identify the healthier products in a food category, had the highest awareness of any labelling system at 95%. When questioned about the fat, sugar or salt content of foods, the majority of respondents were able to answer correctly. On average, respondents in the UK, Hungary and Germany got 70% of the answers right, with scores of 60% in Sweden and France, and 57% in Poland.
The EU is currently considering regulation that would require dietary information to be featured on food labels "in the principal field of vision" and in a minimum print size of 3mm. The regulation is attracting criticism from industry bodies including the Confederation of the Food and Drink Industries of the EU (CIAA), which claims that it would be impractical due to the size or style of certain packages. There are also concerns in the industry that large labels detailing nutritional information will overwhelm brand identity. Nutrition labelling will continue to fuel debate within governments around the world, while the industry moves on regardless with many companies adopting voluntary labelling schemes.
Page 37 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. Brand leaders Many companies have voluntarily reformulated and re-launched products to be healthier. Others have joined forces to tackle obesity strategically. In July 2008, Britvic, Coca-Cola and PepsiCo joined 22 other companies (retail, media, advertising and healthcare) to encourage healthy diets and physical activity ahead of the London 2012 Olympics. Led by the Advertising Association, the group will contribute more than GBP200m to the initiative. Industry will integrate messages into branded communications and activities and use broadcast media to amplify the central campaign theme, according to the association. There are also plans for a series of industry coordinated public events to be held across the UK.
Implications for future NPD Here is a list of key issues to consider when considering future NPD: Be up-front and honest on packaging. Have clear labelling go above and beyond the call of duty. Consider your role in the portion control debate is your product simply a smaller serving in a bigger pack to appeal to people monitoring their calorie intake or has it been reformulated to offer the best quality and healthiest ingredients available? Communicate the healthy benefits of your product (if possible) on the front of packs. UK shoppers are six times more likely to look at the front rather than the back of the pack, according to research from the European Food Information Council (EUFIC) in September 2008. Despite 80% of UK consumers being aware of Guideline Daily Amount (GDA) and Traffic Light (TL) labelling schemes, the research found that only one in four shoppers looked for nutrition information on food packaging in supermarkets. Trust is the most important goal for branding and marketing of healthier products, and it is imperative in the diet and weight management sector. Nurture trust by being approachable, open and honest. Natural and whole ingredients are preferable for consumers wanting to lose weight. Additives and preservatives are off-putting for those looking to be healthy overall and not just in terms of their weight. Consider your brand's role in education about exercise and nutrition. How can the brand be associated with more positive lifestyle Page 38 Chapter 4 Obesity and diet-related illness 2009 All content copyright Aroq Ltd. All rights reserved. messages without appearing to preach or contradict other brand communications?
Future forecasts The total US and European diet-related food and drink market is predicted to reach a value of US$128.5bn by 2014. Growth in Europe between 2008 and 2014 is forecast at a CAGR of 3.4%, just behind the US at 4.1%.
Growing concerns regarding obesity are particularly prevalent in the US, which is one of the 'fattest nations' in the world. As such, diet-related foods are predicted to increase in popularity to an estimated value of US$52.5bn by 2014. However, Europe is not without its problems, and Eastern Europe is following the pattern witnessed in West Europe with increasing numbers of children and adults becoming obese. The European market will grow at a slightly slower pace compared to the US but represent an overall larger market value US$76bn by 2014. Shakes (positioned as meal replacements) and bars (to alleviate hunger especially targeting afternoon and evening snacking occasions) will continue to take the largest share of this value. However, innovation in diet/weight management shakes is required, as the primary flavours continue to be vanilla, strawberry and chocolate, offering little variation in taste profile. The quality (and natural goodness) of ingredients are also being called into question in diet and weight management food and drink.
Table 1: Diet-related food and drink market value forecasts, 2008-2014 (US$bn and %) 2008 2009 2010 2011 2012 2013 2014 Growth 2008- 2014 CAGR 2008- 2014 US 40.0 42.0 44.0 46.0 48.5 50.5 52.5 28.4% 4.1% Europe 60.0 62.0 65.0 67.5 70.0 73.0 76.0 24.1% 3.4% Total US and Europe 100.0 104.0 109.0 113.5 118.5 123.5 128.5 25.8% 3.7% Source: just-food estimates
Page 39 Chapter 5 Food safety 2009 All content copyright Aroq Ltd. All rights reserved. Chapter 5 Food safety Introduction Food safety stories are never far from the global headlines. There are many challenges facing the modern food and drink industry concerning safety that continue each year primarily due to the huge scale of the processed industry. Globalisation of the food and drink industry has led to a rising number of international recalls and outbreaks as the food supply chain grows longer and longer. At the other end of the scale, there are ongoing concerns of the possibility of bioterrorism and economic/chemical terrorism that would have a huge impact on food safety on a global scale.
On a smaller scale, however, local food is not without its food safety challenges. Regional and local produce is not necessarily guaranteed to be free from the flaws of products produced on a more global scale. Regular inspections are a necessity and smaller and start-up producers should be subjected to rigorous health and safety checks before the products are available for general purchase and consumption.
Issue overview E. coli strains and animal to human contamination are also major food safety issues in today's modern food and drink market. Dioxin in rish pigs and melamine in Chinese chickens are just two examples of food scares in the past year that have had a detrimental effect on consumption patterns (albeit temporarily) and a longer-term impact on the category's reputation.
Awareness of food safety issues can now spread quicker than the problem itself thanks to modern communication channels. News of a food scare in one part of the world can be immediately traced on the internet on the other side of the world.
Counterfeiting is another major problem in the global food industry. It is estimated that fraudulent activity is valued at US$50bn each year (according to the Michigan State University's Food Safety Policy Centre in 2008). Food fraud is predicted to increase in line with food price rises. Not all fraudulent food Page 40 Chapter 5 Food safety 2009 All content copyright Aroq Ltd. All rights reserved. trade represents a health risk i.e. falsely labelling a product as Fairtrade; some activity can be completely unsafe.
Product recalls can be hugely detrimental to a brand's reputation and image from a retail and consumer perspective, as well as result in a drop in sales. The effect can sometimes be short-lived but it can also drag on depending on the scale of the recall and the amount of media coverage it receives. A study from Reading Scientific Services Ltd (RSSL), published January 2009 pointed to incorrect allergen labelling rather than food quality/safety as the most common cause of food recalls in the UK and US. Analysis of data published by the UK Food Standards Agency, the US Food & Drug Administration and the US Food Safety & Inspection Service found that 50% of recalls in both countries during 2008 were caused by packaging that failed to alert consumers to the presence of one or more allergens included in a product.
Other causes of food recalls however provided an insight into the major differences between two of the biggest food and drink markets in the world: microbial contamination caused 33% of recalls in the US and only 11% in the UK; foreign bodies caused 5% of recalls in the US and nearly 20% in the UK.
Peanut scare in the US Peanuts have been a source of a major food safety scandal in the US in early 2009, proving that the origin of such problems is not limited to developing and emerging countries.
A nationwide salmonella outbreak, which by 12 January 2009 had caused 399 people in 42 US states to become ill, has prompted thousands of high-profile brand recalls (not just in the US but as far afield as the UK, Haiti, Korea and Trinidad thanks to the prevalence of exported products) by the time of writing (end of February 2009).
Later in January, the peanut butter salmonella outbreak was widened to include all peanuts and peanut products produced since the start of 2007 at the Peanut Corporation of America (PCA)-owned plant in Georgia. By the end of January the outbreak had been reportedly linked to at least nine deaths.
Page 41 Chapter 5 Food safety 2009 All content copyright Aroq Ltd. All rights reserved. The PCA supplies more than 70 companies including food manufacturers General Mills and Ralcorp Holdings and retailers Kroger and Safeway, all of which have had to recall products.
The US Food and Drug Administration claimed PCA had found salmonella contamination at the plant on 12 occasions but had the products retested and shipped out to market. An FDA report identified ten "observations" of instances when PCA failed to keep equipment clean, store food correctly and maintain the plant. The PCA responded with a statement that it did "not agree with all the observations noted, and there are some inaccuracies".
Following the scandal (which continues to cause illness in the US as people consume products that have been stored in their homes new products on shelves are reported to be safe for consumption), the US Senate passed a food-safety Bill (Senate Bill 80, passed 18 th February 2009) that requires food testing for contamination in some cases. Food processors would be given the option of creating and following food safety plans that would have to be approved by the state.
Senate Bill 80, which passed 50-0, was introduced in response to the nationwide salmonella outbreak traced to tainted peanut butter. Under an amendment, which was passed, a food processor could be exempted from the Department of Agriculture's testing rules if it submits a safety plan and the state approves it. The Food Policy Institute of the Consumer Protection Federation has said that the Bill does not provide standards for such safety plans and leaves it to the individual company to determine the level of testing it wants to do, which could be less rigorous than the regular testing the state wants to perform.
Food safety is not the responsibility of one brand over another: it is now the collective responsibility of all members of the food chain from the primary producers to the manufacturers, distributors, wholesalers and retailers. Brands that are at the forefront of food safety issues, however, are those which recognise the need to share best practice strategies and experiences with the global food and drink market. Conferences such as the Dubai International Food Safety Conference 2009 (which took place over 24-26 February 2009) help to spread this critical knowledge to improve food traceability and incident management. Page 42 Chapter 5 Food safety 2009 All content copyright Aroq Ltd. All rights reserved. Implications for future NPD Regardless of the causes of product recalls or global food safety issues, managing consumer perceptions is a hugely difficult task for manufacturers and retailers. A US consumer survey found that 93% of people had recently read or heard reports of food safety issues and recalls. Almost a quarter of Americans said the recalls will change their long-term purchasing behaviour. The study of US consumer attitudes about food safety was published in February 2009 by Burson-Marsteller and Penn Schoen & Berland Associates.
The study also found that while two-thirds (68%) of Americans believe that instances of food contamination have increased in the past five years, 87% continue to somewhat or strongly agree that the US has one of the strongest food safety systems in the world.
More than two out of five consumers believe food processors are to blame for recent food contamination issues. One in four consumers blames regulators for recent food contamination issues. Nearly half of consumers believe that regulators bear the responsibility for protecting the public.
Bill Zucker, managing director and food issues expert at Burson-Marsteller, said: "Now is the time to perform a check-up on your crisis communications plan. The good news for food companies is that there are some key actions they can take to regain the trust of consumers should an outbreak occur. But those actions require advanced preparation."
The study found that companies with strong brand awareness are more likely to withstand an incident of food contamination than less well-known companies. An incident of contamination at a familiar company is more likely to be judged as an isolated event than a similar incident at a lesser known food company. The study also identified some actions companies could take to reassure the public during a contamination outbreak. For example, consumers look for information such as the brand names involved and what precautions to take if a family member becomes exposed.
"Consumers have high expectations about what food companies and regulators should do to ensure their safety," said Amy Leveton, senior vice president at Penn Schoen & Berland Associates. "This study shows that this is a critical time for the industry as there is a window of opportunity for Page 43 Chapter 5 Food safety 2009 All content copyright Aroq Ltd. All rights reserved. companies and the industry to demonstrate that the safety of their products continues to be their top priority."
Food safety will always be an issue for the food industry as more robust regulations and inspection systems are repeatedly called for, particularly in fast-developing countries such as China and India. The draft Law on Food Safety continues to be reviewed in China by members of the National People's Congress (NPC) Standing Committee at the time of writing (February 2009) after being removed from the agenda of China's top legislature in December. The draft Law on Food Safety has already been revised several times with the most recent changes being made following the latest dairy safety scare which led to the death of Chinese infants and the illness of thousands of babies and young children.
Even in mature and developed markets wide-scale food safety scares continue unabated, such as the tainted peanuts issue (mentioned previously in this chapter) in the US. Clearly, monitoring every aspect of food manufacturing is impractical and impossible, and as with any human process, accidents and mistakes will happen.
As imports and export rates rise and the market becomes more globalised than ever before over the next few years, keeping track of the origin of products will become more difficult. Countries are expected to take a more proactive interest in protecting their citizens from unsafe imported food and drink products. In January 2009, for example, the US FDA opened its first office outside the US. The office in China is part of the FDA's global strategy to protect US food imports at their source rather than at the US border. The FDA will also implement new rules requiring country-of-origin labelling from the end of April 2009 for fresh produce and fruit imports. The 2008 Farm Bill expanded the list of produce subject to the labelling to include chicken, goat meat, pecans and macadamia nuts (fish and shellfish have been included since 2005). The new rules do not include processed foods.
Page 44 Chapter 6 Evolving consumer demands: Focus on simplicity 2009 All content copyright Aroq Ltd. All rights reserved. Chapter 6 Evolving consumer demands: Focus on simplicity Introduction The food and drink industry must strive to keep up with consumers' changing needs, shopping and purchasing patterns and spending habits. Reflecting the major challenges and issues highlighted in this report (climate change, the global economic downturn, weight management and food safety), just-food predicts 'simplicity' to be a hugely influential trend for branding, marketing and NPD strategies to 2014. For some brands, the original key messages are gradually diluted over time, as companies attempt to expand their target audience/boost sales. This strategy, which often happens over time without any deliberate intention, can result in mixed messages for consumers and a lack of identity in an extremely crowded marketplace.
Trend overview Simplicity will be a major trend in the food and drink market over the next year because consumers are looking for brands that have been stripped back to basics and that will offer real, genuine and honest values (and will deliver on flavour and the other claims particularly health claims). Trust is vital in today's market and promoting simplicity as part of the overall company ethos can help to encourage and maintain customer loyalty and confidence.
Table 2: Drivers of brand simplicity Consumers Retailers Manufacturers Less time to shop Labelling regulations (voluntary) Labelling regulations (voluntary) More online shopping (less impulse purchasing) Restricted space in store for new products Growing competition from global market Growing interest in private label products Lack of space for point of sale merchandising Restricted room on packs for brand claims/messages Food safety scares prompting trust issues Comparisons made with local and farmers' markets Lack of control over position in stores, particularly for online retailing Quality concerns for lower priced products
Source: just-food
Page 45 Chapter 6 Evolving consumer demands: Focus on simplicity 2009 All content copyright Aroq Ltd. All rights reserved. Manufacturers' steps towards the simpIicity trend These steps include: refining brand values; refining and clarifying brand communication; going back to original/traditional packaging and marketing straplines; focusing on brand heritage; remembering the original brand message; making front and back of packaging clearer; creating simpler formats; reducing on-pack claims; reducing confusing messages (at the point of sale versus advertising versus website etc); avoiding launching new products/line extensions for the sake of innovation; fine-tuning and improving the production process; reducing the number of ingredients (and sources of ingredients) in a product.
RetaiIers' steps towards the simpIicity trend These steps include: clear signposting in store; avoiding large-scale point of sale merchandising; minimising changes of the store layout; making private-label products more clearly differentiated from branded items; considering best-practice strategies from local and farmers' markets.
The simplicity trend in food and drink packaging The emerging trend towards simplicity in packaging complements the convenience megatrend and the trend towards reduced and lightweight packaging. Simplicity in packaging involves formats that enable consumers to focus on the product rather than the packaging or exterior. This involves features involving 100% transparent packaging which enables people to see exactly what they are buying, such as Tesco's New Potatoes, which are packaged in Amcor SelfVent VSS. The film enables customers to clearly see the potatoes in a simply designed, unfussy pack, but also to put the pack straight into the microwave oven without having to remove the product, or tear/puncture the pack. Page 46 Chapter 6 Evolving consumer demands: Focus on simplicity 2009 All content copyright Aroq Ltd. All rights reserved. Removing excess packaging will be a driving force behind the simplicity trend. Simplicity signifies a focus on the product rather than the packaging and relates to brands that strip away all unnecessary and excess packaging. By removing surplus packaging producers, manufacturers can make things simpler for the consumer (less to carry home from the store, less to store in the kitchen and less to throw away after use).
Simplicity of packaging design is something that looks easy to achieve but is extremely difficult to pull off successfully. It is, however, a major growth area in 2008 for contemporary brands that are prepared to invest in achieving a high level of simplicity that must align to the overall brand image.
Brand leaders The simplicity trend can be seen in many guises from new product launches to marketing and advertising campaigns. In September 2008, for example, Campbell Soup Company in the US launched 44 lines under the Campbell's Select Harvest soups range. To simplify this large-scale launch, the company vowed to introduce 'clean and simple' labels to attract shoppers.
At the time of the launch, Colin Watts, Campbell general manager said in a media statement: "These new soups demonstrate our continued commitment to reducing sodium, with each of the 44 soups meeting the Government's healthy sodium guidelines. You can expect more in the way of cleaner, simpler labels and lower sodium products."
The company has flagged ingredients on packs that may be unfamiliar and include a definition next to the overall ingredients list. None of the soups will contain MSG, high fructose corn syrup, hydrogenated oils or artificial flavours.
n the retail sector, Asda committed to 'clearing the clutter' by cutting back on the number of branded products in its average store. In February 2009, the retailer announced plans to remove up to 30% of branded items from certain categories in a cost-cutting campaign.
From February 2009, ten grocery categories will be put under the microscope to see which products can be taken out. Darren Blackhurst, chief merchandising officer at Asda commented that the brands that are truly great will stay, and have more space: "It makes it simpler for stores to operate and Page 47 Chapter 6 Evolving consumer demands: Focus on simplicity 2009 All content copyright Aroq Ltd. All rights reserved. saves us money." Asda plans to remove unnecessary product duplication and in certain ranges it will take out 20-30% of SKUs to free up room for "key value items".
Implications for future NPD Managing the NPD process by restricting product launches to those that have been rigorously tested for consumer and market viability is a step towards brand simplicity. With NPD failure rates continuing to be extremely high within the food and drink industry, it is not only the cost of a failed new product launch that can be detrimental but the damage to the reputation of the brand responsible (from a consumer, retailer and wholesaler perspective).
All companies have a limit (budgetary, human resources, etc) on the amount of NPD the can produce. Finance, capacity and retailer demand for new ideas play a major role in the NPD process and in terms of economic difficulty these facets are even more limited. However, regardless of the current economic crisis, identifying the correct NPD strategy for brands and the overall company are essential to maintain share and growth through the good times and the bad.
Evolving consumer demands and your marketing strategy Ideas are easy, but coming up with an idea that is truly innovative is much more difficult. For companies looking to create a big impression, creating an innovative product is essential to success. The most important strategy for success is to know your market well enough to be able to foresee the future impact of evolving consumer demands. It is imperative to appreciate that your current target audience will evolve in terms of needs, desires, purchasing habits and taste preferences. Very little is constant in the world of food and drink.
Brand owners need to get the investment back before it can make a profit on a new product launch and the pace of profitability is down to the individual business. Changes can be made to efficiency systems and organisations to help people become more productive, but ultimately it is all about the idea and the identification of a product that will tap in to current and evolving consumer demands.
Page 48 Chapter 6 Evolving consumer demands: Focus on simplicity 2009 All content copyright Aroq Ltd. All rights reserved. Identifying and understanding your target market is an important stage of the NPD process. Consumer insight is imperative and can be gathered in a variety of ways. Regardless of how innovative, unique or interesting the new product may be, if it does not appeal to consumers, it will fail.
Many organisations claim to conduct consumer research and apply consumer insight techniques to their product development process; however, the high failure rate implies otherwise. Either companies are neglecting consumer insight or not dedicating sufficient time, energy and financial resources to this vital stage. Focus groups, surveys, direct consumer feedback at the point of sale, trade/consumer shows and exhibitions, sampling and blogs are just some of the methods used by food and drink companies to gain access to consumer feedback at this stage. Become a member of just-food.com and get: An unparalleled view of the thinking shaping the food and retail industry landscape Up-to-the minute news of new product development, latest corporate intrigue and whos investing in what markets and why Insight into the latest industry developments including analysis of hot issues, interviews with leading players and expert comment and opinion Exclusive interviews with leading gures A selection of newsletters
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