Professional Documents
Culture Documents
Technology Solutions and Professional Services
Technology Solutions and Professional Services
IBM WebSphere Application Server IBM WebSphere Portal IBM WebSphere Commerce IBM WebSphere Process Server IBM WebSphere MQ IBM Rational Application Developer IBM Tivoli Products IBM Lotus Domino IBM Content Accelerator IBM HTTP Server IBM DB2
Sizing and Scoping of IBM WebSphere Commerce ( WCS) Environments Site design and architecture IBM WebSphere Commerce Installation and Configuration Clustering for High Availability, Scalability and fail-over Install Configure WebSphere Commerce Build and Deploy Tool Migration Automation of Deployments and Installs Gift registry Setup Coremetrics Setup OmniFind Search Setup Sales Center Setup Application Design using RAD Performance Tuning the WCS Environments Search engine optimizations Configure vertex Administration Automation. Training Mentoring
Sizing and Scoping of WebSphere Application Server Environments WebSphere Assessments WebSphere Installation and Configuration Clustering for High Availability, Scalability and fail-over Migration Automation of Deployments and Installs Application Design using RAD Performance Tuning the WebSphere Environments Administration & Deployment Automation using jacl and jythin scripts Training & Mentoring
Sizing and Scoping of IBM WebSphere Portal ( WP ) Environments Portal System Architecture Portal Proof of concept IBM WebSphere Portal Installation and Configuration Configuring databases, user registries, security, SSO Administering portal sites Developing portlets Clustering for High Availability, Scalability and fail-over Migration Application Design using RAD , Dashboards Automation of Deployments and Installs Performance Tuning the WP Environments Portal Administration Automation using the xmlaccess Training Mentoring
Sizing and Scoping of IBM WebSphere Process Server ( WPS ) Environments Process Server System Architecture Process Server Proof of concept IBM WebSphere Process Installation and Configuration Configuring Process Server in Gold , Server or Bronze topologies Clustering for High Availability, Scalability and fail-over Migration Setup WebSphere Enterprise Service Bus Setup WebSphere Business Monitor Setup WebSphere Integration Developer Application Design Performance Tuning the WPS Environments Process Server Administration Automation Training Mentoring
Sizing and Scoping of IBM WebSphere MQ ( WMQ ) Environments System Architecture IBM WebSphere MQ Installation and Configuration Clustering for High Availability, Scalability and fail-over Migration Application Design using MQ Performance Tuning the WMQ Environments Application Programming using native MQ interfaces & JMS (Java Messaging System) Administration Automation. Training Mentoring
Sizing and Scoping of IBM WebSphere Message Broker ( WMB ) Environments System Architecture IBM WebSphere Message Broker Installation and Configuration Clustering for High Availability, Scalability and fail-over Migration Application Design Performance Tuning the WMB Environments Administration Automation. Training Mentoring
Comprehensive range of server services - from a single provider ( HSI ) Hosting site independent : Server infrastructure supported at your sites, 3rd party sites like RackSpace , Prominic. Available in flexible, modular service packages Minimal transformation to your existing server environment
Services
X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Monitoring X Install / Configure Software X Apply Patches X Software Upgrades Database Creation X Maintenance | Administration X Production Support X Migrations X Testing / Performance Tuning
X X X X X X X X x
X X X X X X X X x
System Administration
Windows
Testing
MS SQL Server IBM Websphere IBM Lotus IBM WebSphere Commerce Oracle BEA Weblogic
Loadrunner
Datastage
Unix
Winrunner
Informix
LifeRay (open)
Business Objects
Linux
Rational Tools
MQSQL DB2
Cognos Hyperion
Test Director
Application Development
Services offered under Application Development - Custom Application Development - Product Development - New Application Development - Rapid Application Development - Porting - Base Technology Enhancement
Headstream Workflow
Onsite Offsite
Client - Onsite
Problem identification
Client Coordinator
Headstream Support
ESCALATION BY ROLE
Performance review Review SLA Standards monthly SLA review compliance implementation
Strategic changes
Weekly/ Weekly Client Compliance Monthly review interaction on the Process weekly report Weekly review Process improvement on analysis Implement changes Process Change on analysis Weekly SLA Compliance
Client inputs
Team lead
Process review
Administrator
Track progress
Help Desk
Escalation, Review by identification and incidence and assigning occurrence responsibility pattern Case tool Enquiry reports Reporting tool SLA Metrics
Tool Array
Contact
Headstream, Inc.
2 Reads Way, Suite 206. New Castle, Delaware 19720 Phone: 302.356.0156 fax : 210.579.6534 On the Web @ : http://headstreaminc.com/