Needs Analysis Worksheet:

Topics to be discussed Identifying Business Partner: Who is the Project Sponsor? Who is the Project Manager? Who is requesting the training? Who has the authority to make decisions? Who is the contact person? Expectations for Deliverables: Why is training requested or why is this course needed? What are the risks or issues if we dont develop the course? What self-directed training approaches are applicable/feasible? What are the identified goals of the system /application? What are the goals for the training? Who will maintain deliverables? Organizational Analysis What are the possible objections to this training? Will the training be supported by senior level management? How will we get their support? Are there any organizational issues that may affect this project? Specific needs of population: Who is the audience? What is the level of experience and job responsibility of the target audience? How many are in the target audience? What user skills are required before training begins? Are there morale or motivational issues? Pre- training: What pre-requisites are planned to address the skill gap? Notes

What methodologies will be used? Technical questions: What is the technical platform of the applications? Content Analysis: What is the content for each audience level? Is the content new or a modification? Is there existing documentation and/or training? Is it available in electronic form? How will this training be linked to a business need or objective? What methodologies are most likely to be appropriate and cost effective? SMEs: Who are the SMEs? What is their availability/commitment? Pilot/Rollout: What is the pilot date? How many zones will be impacted in pilot? What is the target date for beginning rollout? What is the target date for completion of rollout? Assessment/Evaluation/Reporting: How will we measure this success?

Support/Training: Who is identified to do the training?