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  • Fitzgerald and Moon Building Blocks Model: Basis of Performance Measurement

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    Sewraj Duhonarrain
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    Fitzgerald and Moon developed the building blocks model for measuring performance in service industries. Their model identifies key dimensions and building blocks for performance measurement, including standards, awards, clarity, motivation, equity, controllability, ownership, achievability, quality, resource utilization, financial performance, flexibility, innovation, and competitive performance. The building blocks model aims to overcome issues with traditional performance measurement by considering these essential factors.

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    Fitzgerald and Moon developed the building blocks model for measuring performance in service industries. Their model identifies key dimensions and building blocks for performance measurement, including standards, awards, clarity, motivation, equity, controllability, ownership, achievability, quality, resource utilization, financial performance, flexibility, innovation, and competitive performance. The building blocks model aims to overcome issues with traditional performance measurement by considering these essential factors.

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    Attribution Non-Commercial (BY-NC)
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    181 views1 page

    Fitzgerald and Moon Building Blocks Model: Basis of Performance Measurement

    Uploaded by

    Sewraj Duhonarrain
    Fitzgerald and Moon developed the building blocks model for measuring performance in service industries. Their model identifies key dimensions and building blocks for performance measurement, including standards, awards, clarity, motivation, equity, controllability, ownership, achievability, quality, resource utilization, financial performance, flexibility, innovation, and competitive performance. The building blocks model aims to overcome issues with traditional performance measurement by considering these essential factors.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    FITZGERALD AND MOON BUILDING BLOCKS MODEL

    Fitzgerald and Moon came up with the building blocks model for attempting to overcome problems associated with performance measurement of service industries.

    BASIS OF PERFORMANCE MEASUREMENT

    STANDARDS

    AWARDS

    DIMENSIONS

    BUILDING BLOCKS

    CLARITY

    MOTIVATION EQUITY

    CONTROLLABILITY

    OWNERSHIP

    ACHEIVABILITY

    QUALITY

    RESOURCE UTILISATION FINANCIAL PERFORMANCE

    FLEXIBILITY INNOVATION

    COMPETITIVE PERFORMANCE

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