Telephoning & Click to edit Master subtitle style Teleconferencing

Prof. Rinal Shah

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General Preparation

Know Your Phone a Pen & Pad ready next to the phone distracters out; concentrate on the call a lively Telephone voice

Keep Keep Find

out how you sound on phone

develop Be

extra careful when you speak to foreigners ramble; be considerate to your listener

Dont Adopt

an efficient way of giving names & numbers

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How to make a Call

Ask Ask Jot

yourself if it is the right time to call yourself why you want to call at hand all the documents related to the

down the points you want to make

Keep

call
Mentally Dial

draft the brief message for the person you are calling the Number. Do it yourself if possible someone answers your call, greet them & identify yourself if5/28/12 get through to a wrong you

When

Apologies

Contd..
Say

can

what you want as clearly & briefly as you if the line gets cut off

Redial When After

the call is over, thank the person you have spoken to the call, complete your notes

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How to answer a Call

Dont

let the phone ring more than two or three times & identify yourself or your firm as soon as you pick up the phone not allow the phone to interrupt a meeting or something equally important someone else can deal with the call better than you, transfer it to them the person the caller wants is not available, offer a return call notes as you listen
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Greet Do If If

Take If

you are taking a message for someone,

Mobile phones
Switch Switch Dont

off your mobile phones when you are at a meeting off your mobile when you are driving force strangers to listen to your nonemergency calls

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Teleconferencing
A

conference or meeting with every participant sitting blindfolded, so to speak

Simple Complex

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Good Luck!!!

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