What is Employee Grievance?

A Grievance is any dissatisfaction or injustice in connection with ones employment situation that is brought to the attention of management. A grievance can be any discontent or dissatisfaction, whether expressed or not and whether valid or not, arising out of anything connected with the Company that an employee thinks, believes or even feels is unfair, unjust or inequitable. In short, grievance is a state of dissatisfaction, expressed or unexpressed written or unwritten justified or unjustified having connection with employment situation.

Nature of Grievance
Areas of Employee Grievance:
Promotions &Transfer Amenities Nature of job Condition of Work & Continuity of service Compensation and increment Disciplinary action Fines and Recovery of dues Safety appliance Leave Medical benefits and Others.

Principles of Handling Grievances

Principles of Interviewing
Place the employee at ease Encourage talk Select a favorable location Hear the case fully Reach a definite closure

Role of Supervisor
First opportunity to handle grievance Front line supervisors play an important role

How to Handle Grievances ?

Put the Employee at Ease Listen with Sincere Interest Discuss Do Not Argue Get the Story Straight Get All the Facts How to Say No Save the Face of Complainer Prompt Action & Dont Let in Happen Twice Imaginary Grievance

Assuring Safeguards
Transparency in management action Free flow of communication Clear personnel policy Unspoken grievances are worse than spoken one.

Grievance Handling System

A grievance handling system serves as an outlet for employees frustrations and discontentment. It operates like a pressure release valve on a stream boiler.