Definition and objectives

of Grievance
BY : - Susmit Saha & Uday Dalvi
Definition

 An employee grievance is a
concern, problem, or
complaint that an employee
has about their work, the
workplace, or someone they
work with this includes
management.
 Something has made them
feel dissatisfied, and they
believe it is unfair and/or unjust
on them.
Types of Grievances

▪ Common examples of employee grievances are : -

 Pay & Benefits
Bullying
Work Conditions
Workload
Types

▪ Pay & Benefits

 Employee might mention
That they want a higher salary.
They think they should be earning as much as somebody who does a
similar job in the organization.
They might be trying to receive expenses—such as for their
commute.
Types

▪ Bullying grievances
 It's inevitable that members of staff in your workplace just won't get on
 Ensure that you give everyone your anti-bullying and anti-harassment
policies, and always email any updates or revisions.
 Working conditions grievances
 Nobody wants to lose a valuable employee because of problems with their
workplace conditions. It's up to us to prevent this.
Cleanliness on the office floors or in the kitchen.
Desk etiquette.
Bathroom conditions.
Health and safety hazards.
Types

▪ Workload Grievance
 Typical situations that cause problems with employees are:
Increasing your employee's workload when another employee
leaves, rather than finding a replacement.
Increasing an employee's workload because you've made other staff
redundant to cut costs.
Objectives of Grievance

1. To enable the employee to air their grievance

2. To clarify the nature of the grievance
3.  To investigate the reasons for dissatisfaction
4. To obtain, where possible, a speedy
resolution to the problem
5. To take appropriate actions and ensure that
promises are kept
6. To inform the employee of their right to take
the grievance to the next stage of the
procedure, in the event of an unsuccessful
resolution