Stress in the Workplace

46% of workers find job to be extremely stressful Cost of stress related disorders is estimated to be $150 billion a year Stress related disorders comprise 14% of workers compensation cases

Stress What is it?

Stress physiological and psychological responses to events in the environment
Eustress: good stress Distress: bad stress

Physiological Effects
Alarm: preparation of body for fight or flight Resistance: maintain state of elevated preparation Exhaustion: when demands exceed bodys capabilities

Stress More Background

Where does stress come from?
Major life events? Daily hassles: frequency, intensity, duration

Job satisfaction and stress those who enjoy work suffer less impact from stressful events

Individual Differences in Coping

Social Support Job Skill the more skilled at job, the less stress Physical Health good health leads to reduced impact of stress Type A/Type B Personality Type A personality reflected by competitiveness, inflated sense of time urgency, hostility

Type A Personality
Hostility component of Type A personality is linked to heart disease Type A individuals, in essence, create more stress for themselves Type B individuals rarely have heart attacks before the age of 70

More Individual Differences

Job Complexity increased complexity leads to heart disease in Type A individuals. But, complexity also is linked to job satisfaction!! Locus of Control internal locus of control is linked to reduced impact of stress Negative Affectivity linked to neuroticism from the Big 5. A tendency to focus on the negative aspects of life. Linked to high levels of stress

Individual Differences: Hardiness

Reflects a resistance to stress: elements include :
Sense of commitment to family and work A perceived sense of control A view of change as normal and challenging

Even More Individual Differences

Organization-based Self Esteem our assessment of our adequacy and worth with regard to our place in the employing organization (job specific self esteem) Gender Differences female managers face more stressors than do male managers (e.g., role conflict, discrimination, harassment)

Stress and Type of Occupation

Clerical and blue collar workers suffer the most stress due to a relative lack of control Most stressful professions include: laborer, secretary, clinical lab. technician, nurse, first-line supervisor, restaurant server, machine operator, farm worker, miner One of the least stressful professions is college professor yeah!!

Work-Family Conflicts
Greater role conflict for women primary responsibility for family life falls on woman
Family with 3 kids, average work week for females is 90 hours, for males it is 70 hours

Bad work days tend to carry over into family life tendency is stronger for women.
Sadly, positive states do not carry over

Work-Family Conflict, Continued

Workers report that jobs interfere with family life more than vice versa Companies can help reduce stress with flexible schedules and supportive supervisors more helpful than child care facilities Despite these problems, women with paying jobs are psychological and physically healthier than full-time homemakers

Causes of Stress in the Workplace

Work overload
Quantitative: too much to do in too short a time Qualitative: work that is too difficult Quantitative has increased in recent years due to downsizing

Work underload work that is too simple or insufficient to fill ones time Both of these impact stress and health, appears that a moderate amount of stress is optimal

Causes of Stress - Continued

Organizational Change if not hardy, change causes stress in individuals. Can be reduced by including employees in planning Role Ambiguity unstructured or poorly defined job responsibilities (expected standards, methods, schedules) Role Conflict conflict between job demands and employees personal standards

Procrastination
Delay action for no good reason Suggestions for controlling:
Calculate the cost of procrastination: e.g., reduce chance of promotion Worst in, first out principle: tackle worst task first Break task into manageable chunks Make a commitment to other people: Ill give it to you on Friday/by lunch Remove mind clutter: eliminate trivial items from to do list Fill your schedule provides stimulation you had been receiving by working up to deadlines

Effects of Stress in the Workplace

Mass psychogenic illness also known as assembly line hysteria. Isolation and suggestibility Burn out results from overwork. Includes,
Emotional Exhaustion Depersonalization Reduced sense of personal accomplishment Quantity of work may stay the same, but the quality declines, depression, apathy, irritability, and boredom may occur

Workaholism
Addiction to work because of anxiety and insecurity or because of a genuine liking for the job Healthy, work enthusiasts usually have jobs with autonomy and variety, appropriate skills for job, and supportive families Unhealthy, workaholics Compulsive, driven to perform job tasks. Often negatively impact co-workers

Treating Stress in the Workplace

Organizational Techniques
Provide sufficient support for change Provide sense of control through participation Clearly define employee roles Eliminate work over and under load EAPs for stress reduction (teach coping strategies) Provide opportunity for social support (formal or informal)

Individual Techniques for Stress Reduction

Exercise Relaxation Training Biofeedback Behavior Modification