2012

Travel Lane Destintions sevices and suppliers

Travel Lane www.travel-lane.net 5/1/2012

Travel Lane Destinatio Services Suppliers and Vendor tination Vendo ---------------------------------------------------------------------------------------------------What are Travel Lane Destin estination Services? Excursions, Attractions & Services are an easy way to assist travelers Saving money, time, Servi having fun, excitement and comfort while they are in vacation. Once they select and book their d com hey se travel destination, Travel Lane offers a simple way for our travelers to include a wide selection includ of excursions, city tours, activit and whether transportation only is required to get around activities require town, a tour to see the sights or something more interactive is desired like taking a belly dancing hts ta class. How can your excursions attr attractions and services be listed on the Trave Lane Websites? Travel We are always looking for new and exciting activities for Travel Lane travelers. Please fill out r travel our Travel Lane Destination Services form! Your information will be sent to an account manager ion Se for review. If they are interested in learning more about your product or service, or have erested r serv additional questions, they will contact you within 14 working days. c How can I read a Voucher? We improve every day our vouc voucher designs that could improve customers' understanding of ers' u redemption procedures for Tour attractions and services. Please see "How to Read a Voucher". Tours, How Numbered voucher sets r Each voucher is numbered sequentially and shows the total number of vouchers her nu issued for your p particular attraction or service. Details Important details such as voucher valid dates, traveler names, Supplyer name, and ames, itinerary number and any additional information umber Offering name The name of the activity or service is prominently displayed f the customer, layed for helping to ensure the correct use of each voucher and for the supplier to be sure or they get the right voucher for payments. e righ

Valid for" field Explicitly stating the number of people who can use a particu voucher should articular reinforce the idea that a separate voucher is needed for each booking to redeem an he ide attraction or service. serv

How can we ask for replacem lacement vouchers? Send an email request and indicate the following in the body of the message d indic ssage: Customer name Itinerary number & voucher number, date o activity, supplier name, ate of name and activity title - supplier location (city & state or country) activit coun How can we ask for a copy or report a missing arrivals or booking report? py repo

Travel Lane Destinatio Services Suppliers and Vendor tination Vendo ---------------------------------------------------------------------------------------------------Send an email request and indicate the following in the body of the message d indic ssage: Date/ dates for which you need the report , Supplier name and activity title and Supplier location (city & state or country) How can we ask for urgent in ent information about an upcoming reservation? ation? Click here to send an email request and indicate the following in the body of the message: il requ ody Customer name, itinerary number and voucher number, particular question about the reservation y numb stion Supplier name and activity title, supplier location (city & state or country) ity title ntry) Contacting Supplier Support pport Your request will be answered within 24 hours. Travel Lane Supplier Support is here to help you ered w Suppo 24 hours a day, 7 days a week. eek. Email: supplier@travel.lane.net .net How can we add a new offerin or listing? offering To add new offerings to your offerings already listed on Travel Lane, please contact your our of Destination Manager. How can we set a Blackout or Stop Sell Date? out Your request will be processed within 24 hours. Any existing bookings for blackout dates will be essed s b contacted and rescheduled or refunded according to the customer's wishes an availability. d re hes and ane.net Email: supplier@travel-lane.ne What should we do if we have been incorrectly paid or have other accounting questions? e accou Send an email request about an incorrectly paid invoice. Please include: out Customer name, itinerary numb and voucher number, Travel Lane Invoice Number, supplier umber nvoice name and activity title and supp supplier location (city & state or country) How do we submit an invoice? voice? E-mail your invoice to the accounting department. Use the Travel Lane Invoicing template. e acco e Invo How do we update the conten of our activities? ontent Submit a content change request. Your request will be handled in 1 to 7 days depending on reques priority level. How do we update current ra for our activities? ent rates Submit new rates for uploading You may be asked to fill out an Travel Lane Destination ading. l Services Rate sheet, which you can request from your Destination Coordinat or here h rdinator