Six sigma : Defn :Process focussed methodology , designed to improve business performance through improving specific areas of a strategic

business process understanding about the product & consumers

Review consumer surveys, concession reports, other date Screen & prioritize issues by severity, frequency/ likelihood of occurrence, etc. Determine the internal processes causing the most pain Find out why & where the defects are occuring Devise ways to address these defects effectively Set up good metrics

SIX SIGMA : 1. Improves process performance 2. Decreases variation 3. Maintains consistent quality of process output VOICE OF SIX SIGMA : Six sigma includes powerful techniques
a. Voice of customer- customer requirement & needs b. Voice of process process performance & capability c. Voice of Business business priorities & trends

SIX SIGMA TEAM HIERARCHY

WHO DRIVES SIX SIGMA :

Sponsor : is business executive leading the orgn Champions : Biz leaders leading 6 by sponsoring projects responsible for 6 strategy & deployment & vision Process owner : Owner of the process , product, or service being improved, responsible for long term sustainable gains Master Black Belts : they are coach Black Belts, expert in all statistical tools Black Belts :they are experts working on 3-5 projects worth Rs. $ 250000 per year Green Belts: work with Black Belts on projects.