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SCOPE OF RESEARCH:-
To determine the customers perception regarding the quality of services expected from a good institution/ bank. To determine the sense of awareness of knowledge regarding ICICI Bank and its competitors. To find out the importance an average customer would give to a particular attribute and what his satisfaction level was with ICICI Bank. Recommend suitable measures for improving on the quality of services rendered by ICICI Bank Home loans.
DATA COLLECTION
Data sources: The sources of data include either secondary data and even some times the combination of both. The research is more concentration on both primary and secondary data. Primary data: Primary data will be collected through face to face interaction with employees and customer of companies. Secondary data: The secondary data will collect from the internet, catalogues and brochures and magazines. The data was collected by getting the respondents to interact on a one basis, as it facilitated explaining to them questions in which they had doubt.
METHODOLOGY
The research will conduct on the base of methodology is to discover answer to question through the Application of scientific procedures the main aim of research is to find out the truth which is hidden and which has not been discovered as yet. Research is the careful analysis of a business situation by scientifically analyzing it and using various statistical applications to the subject of study. Research is the process of finding a solution through the use of scientific tools and techniques. Research is a methodical and purposeful study conducted to obtain solution for specific marketing problem. A detailed study was carried out regarding ICICI Bank Home loans in consultation with various Home Lone dealers and financiers for ICICI Bank in the first one week.
LIMITATION OF STUDY-
The research is limited to banking industry. This research is limited to some of up district and other district near to up. This research related to home lone only. This research is focus on ICICI bank.