Jacob Little

336 Shore Road, Gilbert, SC 29054 803.606.7916 littlejacobd@gmail.com

Professional Purpose
I am an IT professional seeking a challenging and rewarding opportunity in Lexington County. I am looking for a reputable, technology driven company to utilize my skills as an assertive troubleshooter and adept customer service representative.

Skills
Cisco Certified Network Associate (CCNA) Decisive troubleshooter Experienced customer service representative with excellent communication skills Equally effective as a team member and an individual Friendly and helpful

Work Experience
September 2010 - August 2011 URS | BPBarber, Columbia, SC PC/LAN Technician End-User support for PCs, mobile phones, printers, tablet PCs, GPS units, and other devices for 150+ users Windows 7, XP, and Server 2008 R2 environment Create and manage user and computer accounts (Active Directory) Distribute software through automated deployment (Altiris Deployment Solution) Prepare users and computers for network migration Prepare new and replacement computers (Microsoft Image X and Altiris Deployment Solution) Weekly backup of project information (Symantec Backup Exec) Assist in data center operations Set up video teleconferencing and presentation equipment Attend Microsoft Exchange User Group meetings March 2010 - June 2010 South Carolina Technical College System, Columbia, SC Intern Prepared video teleconferencing room for employee training Instructed users how to access Datatel training sessions Set up projectors for presentations Reset passwords for online accounts Scheduled video teleconferences for training sessions and meetings Prepared and documented recycling of old equipment Spring 2009 - Summer 2010 Biodone USA, Chapin, SC Shift Manager Managed a team of 5 employees Exceeded production standards Organized large storage cooler Loaded shipping vans and refrigerated truck

Education
Training Concepts, LLC | 2010 Attained Cisco Certified Network Associate (CCNA) certification Midlands Technical College | 2009 Earned associates degree in automotive technology Implemented advanced troublehshooting strategies Increased knowledge pertaining to electricity and electronic components Gilbert High School | 2006 Placed 2nd in state FBLA competition for computer programming (VisualBasic.NET) Attended national FBLA conference in Nashville, Tennessee

Jacob Little
336 Shore Road, Gilbert, SC 29054 803.606.7916 littlejacobd@gmail.com
Studied wide variety of different technologies